Beneficial Mortgage of SC

Hi [redacted],Thank you for your email? Note that our online policy outlines any information regarding return fees, which is only assessed if our return label is used? Additionally, Taxes and Duties are refunded at the time a return is received? If it is not automatically process,
we simply ask our customers to contact us immediately and the refund is issued? Please visit our site to review this information.[redacted]
We remain at your service.Thank you,[redacted] Customer Care?

Revdex.com:At this time, I have not been contacted by Net-A-Porter, L.L.C.? regarding complaint ID ***.Sincerely,
*** ***

Dear [redacted],Thank you for your email.? We are showing that your case has been resolved through the appropriate channels.? We thank you for your patience and kindly ask that you contact us directly if you face any additional issues.Best regards,[redacted] Customer Care

Hi ***We are sorry that you could not take advantage of this promotion and we will gladly offer you a 20% price adjustment on your order ***? Please note however, that because we offer items at an already high discount rate and offer periodical sales, we are typically unable to
offer Price adjustmentsWe are sorry for any inconvenience and remain at your service should you require further assistance? Thank you, Customer Care***?

Hi Revdex.com Dispute Analyst, ? I am responding to a customer complaint that has been filedID # ***I am responding to your letter sent to Chloe, Incon January *, ? I spoke to the representative on the phone and she said I should email this address and reiterate any policies
related to our company’s response ? ? All Chloe bag damage cases are sent to our headquarters in ParisThe leather technician there approves if a bag is a quality issue (manufacturing defect) or if it is a customer wear and tear issue *** ***’s case did not come back as a quality issueHer bag is several years old and has been considered a time and usage issueIt is not a quality defectOur exchange/store credit policy is only possible within days of purchase at our Chloe boutiquesIf the customer purchased outside of Chloe at a wholesaler, then she will have to take the bag back to the point of saleBut in either case, because the bag style is more than year old (the style is from winter), we cannot accommodate any of these possibilities, even if it were a quality issue ? ? Please advise if you have any questionsThank you ? ? Best, Stella ? ? ? STELLA KIM CRM Coordinator ? [email protected] ? FIFTH AVENUE 5th FLOOR NEW YORK, NY TEL: MOB: WWW.CHLOE.COM

Hi ***,? Thank you for your reply? Can you please clarify your reason for rejection?? Yoox.com customer care

Dear **,Thank you for your email regarding your order.As we make it an interest to assist our customers.? We show that a thorough investigation was performed as you claimed missing items.? However, our records indicate that the items were successfully delivered to the address you indicated
at the time of purchase.? Additionally, we show that the Suite # indicated? on this delivery information was for a Freight Forwarder.? We kindly ask that you contact your Parcel Recipient as we cannot issue a refund at this time.Best regards,*** Customer Care

Dear **,We thank you again for your reply and kindly ask that you refer to your Financial Institution if you disagree with the outcome of your request.? As we have shipped the order to the location you instructed, we again cannot proceed with a refund.? If your Financial Institution cannot assist, we kindly refer you to your local police department.Thank you for your time.Best,*** Customer Care

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#? ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
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? Again, it is not additionalI provided the same information onlineAnd international Consumer Protection and Enforcement Network and *** both tell consumers that do not send credit card information by email and instruct online businesses not to require the consumers to send such formIf you would like to keep violating and keep this unsafe practice, I will make further action as you are one of the possible fraud online business providers that don't care about consumers financial safetyI'm a banker so I'm doing such compliances on a daily basisThe banks never ask customers to send credit card information via email.?
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In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.I am a little worried that when I call customer care to get my money switched from Moneyoox to *** they won't know what to do, given that they claimed initially they did not have that capability? If possible I would like to get reassurance from the company that this will go through without issue, but otherwise I accept this resolution.?
Sincerely,
*** ***
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#? ***, and have determined that my complaint has NOT been resolved because:
[I have called the to the phone # ###-###-#### during the requested time frame, which was at 8pm and the customer service representative told me that the department which is handling the issue is closed and will be open back on MondaySo why the company told me to call them from 9am to 11pm ESTHere is the copy of that emails: "The telephone number is ###-###-#### and operating hours are 9am-11pm EST" I will try to contact again on MondayThanks]
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In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#? ***, and have determined that my complaint has NOT been resolved because:
I have ordered several items from ***,which belongs to Yoox groupwhen they sent me the box,one item ,a coat originally was long in the picture,but I have revceived a shorter one,the same colour,same brand but shorter(maybe they have sent the wrong one maybe the incomplete one),so all I could do I sent the items back including the short coat,later they havent refunded for the coat ,after I have contacted the company ,they answered that I have sent back the wrong item and they sent back to methat was sooo weird to hear,I started explaining that I just sent back what I have received and they are the ones who actually made the mistake,I also asked the *** tracking number of the item,as they were stating they sent back to me.I explained I didnt received anything back ,I just need a refund for the coatand then they just disappeared,noone ever answered me back,noone ever gave me any tracking numbers,I have sent sooooo many emails asking the refund and asking the tracking number,the customer service just disapperedthey never got back since then!!!!!! which is very unprofessional and veryyy rude,if u r saying or stating smth you should present the proofs for that,othervise something is wrong on their end..this company seems to be very dishonest unprofessinal,the only thing left was to seek help at Revdex.com,so please help me to resolve this issue and get my refund
I need a full refund for the item I have sent back
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Sincerely,
*** ***
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Thank you for your letter regarding complaint ID [redacted].? We resolved this matter with the customer on * January

Dear ***:Thank you for your email? As previous communication advised, we are unable to accept orders from any information matching your profile for Privacy reasonsOur records indicate that this is the 2nd return that shows switched itemsBased on your history, we have taken precautions
and have documented the item shipped to you and the item returned, as shown in the photos above? Please note that we also show altered tags, which violates our return policy.We truly apologize about any inconvenience causedBest regards,***? ? ?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
[redacted]
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#? ***, and have determined that my complaint has NOT been resolved because:
[No words can be found to describe the the unprofessionalism of the one who composed this emailI highly advice you no to use the? combination? "possible fraud"This is just a wrong assumptionI never ever received any email from you in regards "possible fraud"I'm a customer of your's from November and before the last orders, I did high volume orders with you and I've never ever had such a problemYou have to improve your systemI was researching your company today and I found to many negative reviews about your companyI saw much much more complaints then? satisfactions which is really sadOn 09/**/you've told me that you've started an investigation with *** and it will take up to business days"** *** *** *** *** *** ** *** *** *** *** ** *** ** *** ** *** *** ***
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*** *** *** *** ** ** **? *** ***"On 09/**/I've received another email from you with the same content"** *** *** ** *** *** ** *** *** *** *** ***? *** *** *** ***
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*** *** *** *** *** *** *** ** ***? **? *** ***" and it was after DAYS !!!On 10/**/I've received another email to contact ***"** *** ** *** *** *** *** *** *** *** *** *** ** *** *** *** ** *** *** ** *** *** ***"I have contacted *** and *** told me that I'm not the one who should contact themThey have told me that they are still waiting for some information from Yoox.com and yoox.com is the only party who can contact *** since Yoox.com is the account holder for ***On 10/**/I've received another email "*** *** *** ** *** *** *** *** *** *** *** *** *** *** *** ***"So please improve your services not to lose the customers ! Thanks !]
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In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#? ***, and have determined that my complaint has NOT been resolved because:
I have returned the items and not received a full refund as of today - Friday September ***
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In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
? I agree with the resolution however if I do not get the $refunded to my credit card I will follow up and file another complaintThank you for your time and I appreciate the effort put in by Revdex.com and the company!

Thank you for your email regarding your order.Please note that as we take this claim seriously, return fees are automatically waived once your return is received using our label.? Please proceed with a return at your earliest convenience ensuring that you follow our return policy.Best
regards,*** Customer Care

Dea[redacted],? Thank you for your email? Our records indicates that our team replied to you with a viable solution on July [redacted]? We kindly ask that you check the contact.? ? Yoox.com Customer Care