Beneficial Mortgage of SC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[I can not shop on Yoox every order gets cancelled]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Dear ***,Thank you for your email We truly apologize about the inconvenience, you experienced Unfortunately, we are unable to offer a full refund as we are not the manufacturer of the items purchased We will be more than happy to issue a 20% refund to the order, which can be
used towards repairs If you agree to this compensation, we will be more than happy to apply the credit.Should there be any questions, please do not hesitate to contact us.Best regards,***Customer Care team

Dear Ken:Thank you for your note and please accept our apologies for any inconvenience received.A review of your account and comparison of your previous order, shows that the *** address transmitted was missing an APT number We contacted *** on August 26th as your tracking information
indicates, to request an update While we understand your frustration, YOOX however, does not have control over the external courier We pay fees on the consumers behalf to make any required change, but it appears that the apartment number was still missing at the time of delivery.Note that the courier restricts us from making any addtional changes, such as a reshipment as you suggested Unfortunately, we also received a Chargeback from your *** account the same day the item was returned to our ** At this point an open case, prevents us from issuing a refund to you, as *** will only allow us to respond to the case within their suggested time-frames They will then wait on our reply to advise that the item has since been received and issue a refund to your account.We will gladly take your feedback into consideration and thank you again for being a *** customer.Best regards,***Customer Care

Hi ***:Thank you for your email As you know the item was included in our Friends and Family sale, and indicated before purchase that this was a Final Sale item To ensure that customers are clear about their purchase, this information is added before adding the item to cart and prior
to checkout In this case, however, we will be more than happy to make a courtesy exception and truly apologize for any inconvenience caused. Please proceed to *** and complete the return form.If there are any questions, please do not hesitate to contact us.Customer Care***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The seller should never ask the customer send the copy of credit card via e-mailIt is not securedAnd they are not yet explaining why they need further informationI need a clear explanation why I need to send them further financial information although so called "online SSL" payment was once confirmedMy credit card is totally fineI use it all of the time at everywhere everydayI am assuming their saying "SSL" in their website is misleading and actually they just collect customer's credit card information via website and then use keypad to charge manuallyThat is why they need the copyif so, they could have told me, I wouldn't have been upset, but could have paid over the phoneI can feel dishonesty and not sincere customer service from the company at allThe manager told me on the phone that I can reply to the e-mail and ask why I need to send the further information to the companySo I did that twice, but the company completely ignored my inquiryRevdex.com should vigorously crackdown and teach those businesses to protect the consumers.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in
reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved since they have agreed to give me a refundThank you for your help in encouraging them to engage with me and find a fair solution!
Sincerely,
***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved. *** *** *** ***
* can I cancel my complaint?
the company resolved it and fully refunded meI made a complaint about a company called *** located in NY.thank you
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Hi ***:Thank you for contacting us Your records indicate that your order was shipped to the address submitted to us, via the payment source that you selected - ***The same information, would have been confirmed on the confirmation email received after the order was placed
Since you also selected Express shipping, it appears that our only option was to return the package to sender Note that the courier *** does not allow changes, if the package was considered "out for delivery" at the time of the request Allowing a return to sender as the only option. We are currently awaiting the packages arrival and tried our best to accommodate you, by taking the actions above, as opposed to you enduring a lost of the items and your funds.We kindly ask that you double check order details before submitting future orders to avoid delays or incorrect deliveries Once the package as arrived to our Warehouse a refund will be issued to you once received.If for any reasons, you have any additional questions Please do not hesitate to contact us directly.Best regards,yoox.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
This policy they are stating I cannot see it in writing on the website
Can you please show me where this is written on the website because I read through everything there and I did not see it? Clearly it is not visible to buyersOn your website the items have very little description and the size fluctuate between brands and also the same brandMany of the items do not even look the same as the picturesMaybe if you took more time in the descriptions and took better photos of the products and measurements this wouldn't be an issue
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# *** and have determined that my complaint has NOT been resolved because:
I have not updated my email address or profile on file with the business, so the error in losing my account (and the $ credit therein) is at the endTheir IT system has "lost" my account, but I have provided proof of past orders I have made - yet again, this time through the Revdex.com as they have ignored it when I have e-mailed to their Customer Service before) - so they have the evidence they need to resolve this. Please pass this on to the business. Thank you *** ***=]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Thank you for your feedback *** We are truly sorry to hear your concerns.As indicated previously, this information is displayed on *** Legal area We want to make sure that this information is not again missed and have listed it below It can be found under General Terms and Conditions of Sale:These General Terms and Conditions of Sale govern the sale of merchandise by YNAP Corporation ("YOOX USA" or "we") to you through the US section of *** (the "US Site")The US Site is available only for purchases within the United StatesYour use of the US Site to purchase merchandise indicates your agreement to follow and to be bound by these General Terms and Conditions of Sale.ORDERSAll orders are subject to written acceptance by YOOX USAAll orders will be confirmed by YOOX USA, in writing, by e-mailMerchandise displayed on the US Site may be out-of-stock or discontinued.YOOX reserves the right to refuse returns of any merchandise or any future orders when a customer has carried out an excessive number of returns beginning from the date of the first return.Thank you,*** Customer Care

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and am providing as attachments the information the company has asked for --please forward to them so that they can investigate further to locate my account and the account credit that I still have with them that I want refunded to me.See attached, examples of past orders all to my e-mail address (***) - which account and e-mail the company is claiming does not exist in their recordsThis is proof from them that the account exists.-June **, order (the last time I ordered from them)-Nov **, (the first time I ordered from them) -I'm also attaching, date October **, 2016, the last newsletter they sent to my email address (to prove that they have my email address in their system)Thank you for your assistanceThey can call me on my cell phone number below too to resolveI have been a loyal customer of theirs for many years. *** ***Cell - ###-###-####***
Sincerely,
*** ***

Thank you for your email.We truly apologize about the inconvenience and advise that your message has been forwarded to the appropriate team. Once a reply is received, we will happily provide a response.Yoox Net-A-Porter Group

*** *** ** ***
*** *** *** *** *** *** **
*** *** *** ***
*** *** *** *** *** *** *** Dear Sir/Madam, I just received the email from YOOX customer service
They did the price adjustment for meI probably should have given them some time before I submitted the complaint However, based on my past experience with them, I did not expect that they can solve my issue No need to review my case nowSorry for the inconvenience if it brings any. Thanks. ***

Hi ***: As you have contacted our Corporate office, we have advised you of the outcome of this issue We will be unable to process any refunds and have returned your incorrect item to your attention When you were advised of the return, we allowed you time to return the correct item to our attention. Again, if you would like to pursue this dispute We kindly ask that you contact your bank directly.Best regards,*** Customer Care

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
hellofinally you I have received the box which as you lied to me have sent months ago!!!!!!! but indeed you sent just a week ago,when I asked why did you lie that you have sent me the box//????you sent me the same coat which I have received originally,you sent me this originally and now you are sending it back to me !!!! are you kidding me?????I HAVE RECEIVED EXACTLY THE SAME THING AND I SENT BACK EXACTLY WHAT I HAVE RECEIVED,and if you would read the slipping back you could see the notes,so I demand that you either ship what was originally in the picture or take back this one and refund the money!!!!!the only thing I understood that you lie to your custstomers and treat them unprofessionaly,how many times you lied to me?first you lied to me that I had numerous orders with ***,then I proved that was my st order from that site 2nd you told you have sent the item back months ago,though you just shipped the item back last week,after I have asked the same question through Revdex.com,this proves one more time you are very dishonest to your clients.if you behave so dishonestly,so it takes you nothing to ship wrong items to your cliens and later demand completely other things!!!!besides I have contacted directly to Antonio Berardi brand regarding this issue,and I am waiting for the respond.one more time I am telling to clarify this issue
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I think *** received my order, should be responsible for the security will express parcel delivery, rather than looking for all kinds of excuses to avoid responsibility, is responsibility to UPS at the beginning, is now pushing the shipping address, I am not satisfied with the result, parcel lost loss should not be borne by the customer, I really didn't receive the parcel, I hope to get a refund or resend. Sincerely,
** ***

Hi, This customer did not enter any unique info in this case and the contact information the customer entered is for our customer case. Thank you