Beneficial Mortgage of SC

Hi ***,Thank you for your email.We stand behind the authenticity of items sold *** receive items directly from designers and a visit to *** should indicate that the site is Powered by YNAP.Based on the damage reported, we offered compensation considering the estimated cost of
repair We are more than happy to agree to a price adjustment of $and have issued a credit Please however, that the item is also no longer eligible for a return Note that this is an exception as the item was already below the price indicated to us by the designer, after the additional discount.We thank you for your time and hope that this is some way restores your faith in us.Best regards,*** Customer Care

We apologize that your package was lost in transit and we have been working with you and the courier to complete the investigation*** was been unable to reach you in regards to your missing package which has caused a delay in the completion and refund being issued to you Although the ***
investigation is still currently open, we have refunded your card while we wait for the outcome. ** *** Online Store

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Hi ***,Thank you for your email We take your matter seriously and as outlined in our emails your order was carefully reviewed before a reply was submitted There are things to consider as for example a return label in included in all orders so a return can be made at a base charge of
$ Additionally, you the customer can return the item at your own expense, or as a courtesy our team is able to send a replacement return label. Unfortunately, your item is extremely our of our return time frames and there is no indication of your contacts on the dates you mentioned We truly apologize for the inconvenience as a refund cannot be issued at this time.Best regards,yoox.com Customer Care

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I really do not understand how your company worksI think the tag was broken and reattached on the bag by your staff before the shippingAccording to your response, if you sent the "altered tag "to me, there is no way for me to prove that I did not alter the tagBecause once I received the bag and did not open in front of the postman, no one can prove that I did not alter the bag and alter the tag The bag I send back was exactly the bag you sent to meThere was no reason for me to send you back an very different bag which is authentic and produced by your brand to get my money backWhy do you think that your staff didn't make any mistakes during the whole process? The customer is so disadvantaged according your policy. Why don't you check your storage record of the handbag that you sent to me and the back bag that I originally ordered? I think there must be something wrong with your storage record.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Hi ***,Please accept our apologies regarding the delay.You may have received an email regarding your account and password reset Your account balance also shows a MoneYoox balance of $282.81, which should be visible upon log in to ***We kindly ask that you please review the email and contact us directly with any questions or concerns *** Customer Care

Dear ***:Thank you again for your reply and feedback regarding the previous replies received and comments posted online We will certainly take your comments into consideration for future employee training needs However, our reply remains the same regarding your complaint, as we have thoroughly reviewed and discussed this matter We truly again apologize about any inconvenience.Best regards,yoox.comCustomer Care

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Dear ***,Thank you for your email. We have recently reviewed your email to us and kindly ask that you provide a *** email address so your store credit can be refunded to you directly. We will also forward this commnunication to as a reply to your email contact and ask that you
reply with the requested information.We look forward to your reply.Best regards,yoox.com Customer Care

Dear ***: Thank you for your email First we will like to advise that we will be more than happy to refund your shipping charge as a one time courtesy The agent replying to your email, however, correctly advised you; as our records indicated that we offered Free Standard
Shipping on order over $between the dates of February ***, 2016.Keep in mind that our sites also display your full order amount before completing an order If for any reason, you dispute the amount, please contact our customer service team before submitting your order.If there are any additional questions, please do not hesitate to contact us Best regards,yoox.comCustomer Care Team

Customer placed their first order with ** *** on November ***, 2016, which was delivered to their residence on November *** The order contained pair of shoes priced as follow: $1,100, $1,485, and $The customer then contacted us via email days after receiving their order on
November *** claiming non-receipt of two out of three shoes orderedThe customer stated the only item received was the $pair of sneakers and the $1,sneakers and $1,shoes were not included in their deliveryAfter launching an internal investigation we were able to confirm accurate stock levels of these items indicating they were shipped from our facilityWe then launched an investigation with *** but after nearly a full month had passed, we decided to remove the customer from the situation and issued a card refund of $2,(including tax) for the two items claimed as missing.Customer now placed his second order *** on November ***, for three more items: one backpack $125, one leather football $650, and one pair of sneakers for $Customer created a return for all items but when the package was received back from the customer on December ***, 2016, the sneakers valued at $were not included in the returned packageWe issued a refund for the two items received and cancelled the sneakers from the returns request assuming the customer decided to keep this itemThe customer contacted us via Live Chat nearly two months later on February ***, asking for the refund for the sneakers that were not received by ** ***.As the customer is now forming a pattern of reporting merchandise as missing upon both receipt and return, we have denied their request to issue a refund for items which were not received back at our facilityWe suggest for the customer to file a charge back with their credit card company for this transaction if they choose to pursue a further resolution

Hi ***,Thank you for your email regarding your order. We certainly apologize about the inconvenience experienced with your order. As our team kindly explained, we are unable to offer an exchange on an item that was sold as final sale. Our records indicate that a return
was allowed and you were offered a price adjustment on a future order. We look forward to assisting you in the future.Best regards,*** Customer Care

Hi ***,We truly apologize regarding your dissatisfaction outlined with our service and practices.As we try to ensure your security and protect you against theft, we may ask from time to time for additional security checks Such as a copy of your credit card to ensure validity or a
Transaction Authorization number from your financial institution Since you agree to use our site, we unfortunately, cannot proceed with an order if a customer refuses further verification We certainly do understand your perspective and truly hope that this in no way affects your faith in us. We remain at your service.Thank you,*** customer care

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
My complaint has not been resolved because my length of ownership (First complained months after receipt) is completely irrelevant. If it was solely because of my length of ownership, why did you: 1. Ask me to send photos of the defect? 2. Ask me to ask a professional tailor of my choice to check the item and provide me with a written statement printed on the expert's headed paper and bearing his or her signature? 3. Write in an email that - We will of course take full responsibility for any production and material flaws? The defect wasn't noticed earlier because I hadn't worn it earlier. When I finally was going to wear it, there were holesI had those fixed. When I had it dry cleaned after having the holes rewoven, there was another hole. If you hadn't had me jump through the above hoops, I would have had time for my financial institution take care of it. That's probably part of your corrupt company.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Dear ***:We certainly thank you for your email.Once the received item from the original return is received, we will be more than happy to reimburse your Duties and Taxes With regards to the new order, we will coordinate, with our customer service team to provide you with a promotional
code, so that the discount is applied to the order and will then reduce your Duties and Taxes As you may know we cannot simply adjust this rate as the amount is based on the cost of the item and is based on Canadian laws and not a Yoox imposed charge.We look forward to your return and will send an additional email with a new discount code.Best regards,*** customer care team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[You've promised me that *** investigation will take up to business days and you've emailed the outcome after days !!! This is more then enough to make an opinion how responsible and honest your company is.I will attach few review from your customers I found online:***
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In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved. *** agreed to issue a credit of $back to my credit card which is the original form of payment made for the *** dress pants.Thank you very much to the Revdex.com for your assistance in the matter
Sincerely,
*** ***

Dear ***:Thank you for your email A review of your orders show that your returns are extremely past our very generous time-frames and unfortunately, items cannot be accepted if they are not within the Return Policies As a courtesy, we contacted you to obtain a correct shipping
address to return your items, but were told that you will not be able to comply with our request At your time of purchase you also agreed to our Terms and Conditions which outlines that we reserve the right to refuse the acceptance of returnsIf you are able to send a return address, please do so immediately so your items can be sent to your attention Note that we have extended the hold due to this complaint and will need to resolve this matter within hrs.Thank you,*** Customer Care

Dear ***: Thank you for your email We reviewed your case and can confirm that your item cannot be accepted as a return solely based on your length of ownership It is unfortunately, outside of our return time frame and again you were offered a Price adjustment as a courtesy
We ask that if you would like to continue this dispute to contact your Financial institution directly.We are truly sorry for the inconvenience Best regards,***Customer Care