Atlas World Group

Atlas Moving InterEest Moving and Storage branch has surpassed *** contractual date for delivery for our household items they still have posession of.
Atlas was hired to relocate my family from *** Montana to *** Texas. Not only have they consistently lied regarding the state of our delivery, it's expected arrival date, the fact that the load would be delivered as one load and was split once we had already left the state and relocated our family. The original load was delivered within the contractual window of time but outside of the promised delivery date. Promised to arrive no later than the weekend of June 22nd. Yheninitial load arrived on June 28th with a promise to have the remaining load arriving within two weeks. The contractual obligation was for the furniture to arrive no later than July 9th. Our current promise was that it would leave today and arrive later this week. I just received an email stating that my furniture is not planned for transport yet and they are still working on it. We had to purchase a mattress frame for my son in order for him to sleep off the floor. The company has continued to email us when pressed for answers with erroneous promises. I feel that our furniture is being held hostage at this point. The ironic fact is that the $18,000.00 was paid in full by our relocation team prior to service pick up. They are in no hurry to deliver as they had cashed the check prior to ever picking up our furniture. Atlas promised all our furniture in one trip and then once we were in another state said they had split the truck and our remaining furniture would come later. The antics are apparently a common stance for this company as their recent Facebook advertisement had many of like and kind complaints. The contract only allows for cost of 50% hotel stay. As we have four children that is not a possibility for us withnor without furniture. When I have a house we are already paying rent for although we don't have our furniture in fullnit is better than occurring cost of meals forn6 people three times a day plus cost of hotel rooms. This company is bogus and has continued to mislead and lie to us regarding their service.

Shetler altered our relocation agreement after goods were in their possession and subsequently have yet to be able to deliver our vehicle.
My wife and I signed up to have Atlas take all of our property, including our car, and deliver this to us on the same truck. We opted for this all-inclusive move as it was the most efficient option and we could have all of our property in-hand after one delivery. I would like to note that the options available for relocating our vehicle were explained as follows:
1) Ship it yourself - the least expensive
2) Use a 3rd party company - more expensive
3) Use Atlas to ship with your home goods - most expensive
My wife and I, wanting to make our cross country move as painless and efficient as possible, opted to pay more and have Atlas bring all of our property in one trip. You can imagine my surprise and frustration when I received a call from Shetler Moving and Storages informing me, after they had all of my property and I was in Las Vegas, that they were unable to accommodate shipping all of our property in one trip. When I asked for an explanation as to why, I was told that *** and I did not do anything wrong but that other households brought more property than anticipated and the only solution would be to remove our vehicle from the truck and ship it via another company. This is an unacceptable alteration to the agreed upon moving terms. My wife and I did not stray from what we told Shetler Moving and Storage we would have them move. We instructed *** that we needed "X" moved and that is what was ready and waiting for Shetler Moving and Storage on June 15th. In fact, upon delivery, we were actually 1,000lbs lighter than our initial estimate because we purged unnecessary items. So, I am confused as to why my wife and I held up our end of the deal but Shetler Moving and Storage has the right to change the rules of the game so to speak and inconvenience us due to other individual's errors?
Moreover, the one and only time I was able to speak with *** regarding this matter, he instructed me that moving is "an art not an exact science". This is my second issue. ***, while walking through our home, detailed how everything would be handled like clockwork. At no time during our in-home estimate with ***, or our subsequent communication with his staff (as he has yet to communicate directly with us since this initial conversation), were we told that moving "is an art not an exact science". It is extremely unacceptable that after all of my property is out of my hands, and my wife and I are 1800+ miles away, that we are told plans have changed. I am in no condition to monitor what is being done with my property or who is handling it after the fact.
Whenever I spoke with *** or *** I was assured that my vehicle was slated to be delivered in the appropriate time window. However, after requests going unattended to, I took it upon myself to contact *** directly to see WHERE my car was. You can imagine my surprise after speaking with a lady named *** and *** on 06/28/2018, I find out that my vehicle was still in a storage facility in *** IN (the city my wife and I moved from). *** specified that my vehicle had been in this storage facility since it was picked up from Shetler Moving and Storage. My initial question is, how can *** and *** continually inform me my vehicle is on schedule to be delivered by its 06/30/2018 window if it has never left the city of origin? I have 2 thoughts on what has happened:
1) My car is lost. No one with Shetler Moving and Storage, the company who physically took my vehicle, has the ability to tell me where my vehicle is located. Not to mention when I investigate I'm given multiple states it may be in.
2) Shetler Moving and Storage and *** knew my car had not left *** IN but did not want to inform me due to my frustration and questioning of how my move had been handled up to this point.

Atlas Van Lines moved our furniture and 1999 SL 500 Mercedes Benz from Indiana to Arizona. The vehicles grill is missing.
My name is ***. We contracted Shetler moving, Atlas Van Lines to move our furniture and vehicle from *** In. to *** Az. on March 27th 2018. We had some damage to our furniture but Atlas took care of it. Upon delivery of my 1999 SL500 Mercedes Benz I noticed the grill missing and the front of the car was scratched badly. I was told to get an estimate from a Mercedes dealer which I did and submit it to them. I received an email this morning saying that it was rejected because it was not submitted in 3 days. They said I had insurance but never showed me the policy. I paid $12, 490.01 for the move. My claim # with Atlas is XX-XXXXXXX. The car was perfect. a show car, now it is a mess.
Thank You

There is missing and damaged property that they do not want to reimburse us for.
I took a new job in Florida and my company set up my move. After I started working my wife was going back and forth trying to sell the house, pack things and went to a doctors appointment and found she had cancer for the second time in a year. She had to have a port put in and had 2 chemos when she drove back to Georgia to meet the movers (also dealing with 2 hurricanes) and was sick. The man driving the truck was very nice and told her she could just go rest. She was told all she had to do was a walk through of the house to make sure everything was out and to check the truck to make sure nothing was left on it as well as be there the entire time. One day she had to ask a friend to stay at the house when she had some appointments but was sick the majority of the time and spent several hours in the bathroom during packing and unpacking. I got home in time to check the truck and the driver, my wife and myself sat down at the table and he handed her the papers for the move which she had never seen before and had her sign each page twice which she did not understanding that it was for the loading and unloading and that it meant we received all of the boxes. We sent pictures of the broken items and they said we didn't have any proof of the missing items so we sent them pictures and affidavits from family and friends proving we had the items. Their response was they will pay for the broken items but not the missing ones since the papers were signed and never addressed the fact that my wife was not told she needed to sign in each box, was extremely sick and just did what the driver told her to do with out question. They are all taking advantage of our situation.
We have pictures, a list of the missing and signed statements of what we have missing.
Mikasa Jamestown Gold 6 brandy, 2 tall champ., 2 candle sticks. 7 waterford lismore goblets. Antique (heirloom)Fostoria Navarre Clear 1 creamer, 8 water goblets, 9 ice tea, 6 juice, 7 champ., 11 large claret, 10 5 1/2 wine, 12 coffee cups, 10 saucers, 3 9 1/2 dinner plates, 8 8 1/2 luncheon plates, 7 6 inch bread & butter, 1 signed numbered limited edition framed print "Watchers in the night", coffee mugs, plain glasses, cut glass juice glasses, cut glass water glasses, crystal hand holding a crystal globe. List of broken crystal vase, 3 platters, porcelain statue, soldier statue, bookcase, furniture scraped, other things. Broken 300 cd player, broken dvd recorder/player. Items total $7000.00.
We tried to work with them and believe they are taking advantage of our situation. The fostoria is a family heirloom and we have been adding to it for over 40 years. The picture hung in our sons room growing up.

Contract # XXXXXXXX After receiving payment for damaged household goods on Feb 12th, we have determined that the following items were not included in our delivery from *** These would have been packed by Atlas in their box.1. Hamilton Beach blender - new still in original store box, cost about $35.2. Three 9 MM pistol magazines, cost about $35 ea.3. Two 45 Cal pistol magazines, cost about $35 ea.4. One magazine belt holder for pistol magazine pair, cost about $30.5. Two pistol magazine belt clips, cost about $25 ea,6. One telescopic rifle sight, cost about $65.7. One wooden utility box with hinge top, cost about $30.8. One plastic files box containing records, cost about $15.9. One plastic bin of gun cleaning accessories, cost about $ 40.10. One Leupold range finder, cost about $200.
Account_Number: HVXXXXXX

During a move from NY to Florida several items were stolen by the packers hired by Atlas to pack our household and personal items.
Upon delivery of the items on May 9th, 2017 we discovered that several personal and household items were missing/stolen.We immediately reported them to our rep. *** we included photos and details. We then filed a complaint and were directed to 2 other representatives who deal with claims. After months of chasing the representatives they came back refusing to reimburse us for the items that went missing/stolen when the packers that they employ packed our personal and household items. They said we had to report the items as missing at the time they are delivered, which we did do. Representatives are:

***
*** Moving & Storage
XXX-XXX-XXXX

*** X-XXX-XXX-XXXX ext:#***

***: X-XXX-XXX-XXXX X ***

Claim numbers: XX-XXXXXXX, XX-XXXXXXX

The complaint regards unprofessionalism, poor communication, and gross negligence resulting in damaged property and lost household goods.
This regards XXXXXXXX, a move from Illinois to Iowa that occurred at the end of August. The original load date was August 28th. Final loading was not completed until August 29th, when the owner had to send a proxy. Delivery was two days later. Atlas Van Lines used the agent *** to complete the move. The relocation specialist for *** was based out of their *** WI office. The packers and movers in Illinois plus the driver, *** were out of the Bloomington office. The movers in Iowa were out of the Des Moines office. The owners paid 110% at time of delivery due to a huge increase from estimate. The bill has been paid in full at this time.
The following details evidence for the unprofessionalism, negligence, and faulty communication with which Atlas does business.
1) The owners were never sent a packet with important information about the move and have therefore only serendipitously found out important information about claims and policies.
2) Though all items were shown to the estimator on walk-through, the charges were much greater than 110% of estimate, likely due to packers putting significant amounts of unwanted materials from stated "safe zones" in the house into boxes and movers doing the same.
3) Dates for the move were entered wrong into the computer on multiple occasions, causing last minute changes to the schedule. The relocation specialist failed to communicate the time of arrival for the van at destination and origin.
4) Packers independently contacted their bosses about certain items they "would not move" which then started third party contracts that were not followed through with due to union restrictions (safe movers) and others that were followed through with though owners did not consent (crating a piece of burned corian).
5) The packers who were sent were actually van drivers and were extraordinarily unprofessional in how they dealt with the customer and how they dealt with our items, failing to wrap items that needed to be wrapped, calling the stuff they were packing "***", packing boxes over the weight limit for lifting, packing heavy items on top of light weight or breakable items, failing to pack up items from the garage saying it was the movers responsibility.
6) Damage was sustained to both the origin and destination home due to carelessness and laziness of movers (failure to protect flooring, failure to lift objects over raised portions of the houses).
7) The van driver did not have electronic scanner to verify delivery of all items; therefore a very expensive piece of equipment that was boxed up is missing. Traces by Atlas as well as a brief police investigation failed to locate the presumed stolen item.
8) Movers were unprofessional at every turn, asking for owners to buy them lunch, provide them water as well as being haphazard in how they handled items.
9) Continued communication with Atlas after the move has been nearly impossible to conduct. Phones are not answered. Emails have insufficient information. Letters are filled with typos that simple spell check would correct.

We recently moved from TX to MA and relo company assigned Atlas as the movers. This has been by far the worst experience we've ever been through and have relocated several times including an International move. From day 1, when the driver who was in charge of the crew did not show up, everything was a nightmare our things were poorly packed and the crew was a mess, actually, one of the movers left on day 3 because I caught him throwing some of my things to the trash and taking others. The delivery day arrived and we sat outside for 8 hours marking off the "bingo" inventory sheet. Many boxes missing including a crated item which never arrived. Filed the lengthy claim but Atlas did not acknowledge 90% of the missing items, their copy had all the boxes checked off and when we submitted our copy, the excuse was that since it's carbon paper(keep in mind they provide the form and customers copy in carbon paper) chances were the check marks had not transferred properly! To me, chances are they were marked off by someone after the delivery. Paperwork was not signed by us reading all items received but they decided to ignore this. Extremely frustrating. There are emails from day 1 stating all the missing boxes, pictures of the poor packaging, etc but they just ignore this. BEWARE of this company, we had used them in the past and had never filed a claim so had no issues but clearly when issues arise they are no help. I suggest that if you are unlucky enough to use their services, take a picture of the original documents before the delivery crew leaves your home as you never know what happens after, also don't bother paying full insurance as we had this and it makes no difference. I will definitely be taking this to court as I have appealed my claim and there is no sign of willingness on their part, they want to pay $1340 for over $10,000 in missing/damaged items.

Avoid Atlas.

I contacted Atlas for a cross-country move based on information from AAA. One of the worst decisions of my life.

All the way up to the day of the move, everything seemed great. It went straight downhill from there.

The movers arrived hours late in order to unnecessarily shuttle my possessions using a second truck. The driver purports to have been unable to park the full-length truck in front of my building. I never saw him drive by, and there was only one car parked on the entire block. He had plenty of space.

They clearly had no idea how to properly pack. Not only did the movers open sealed boxes to add items and, then, use my tape to reseal it, they packed boxes inside of furniture that was clearly incapable of holding the mass during the move. They damaged my custom-upholstered sofa attempting to get it out the door, and ended up giving up and leaving it.

After rescheduling the delivery for no apparently good reason, I watched the movers throw my possessions around and roll wardrobe boxes end-over-end. In the middle of moving the items in, they stopped to drop the trailer so that the driver could go to the DMV. He refused to say why, but the office here is open late enough on Saturdays that he could have gone afterwards.

While he was gone, the whiny helper spent more time smoking and pulling up his sagging sweatpants than actually moving my stuff. He was constantly asking where things went, when it was clearly marked on the box.

The movers refused the charge me correctly or let me examine my possessions before they left. They left some horrendous damage at both the origin and destination. When all was said and done, I had more in loss and damage claims than the cost of the move. I had thousands of dollars in property damage alone. Atlas immediately denied or did not act on the claims. I ended up having to go through my credit card and AAA to get their attention on the matter.

After over ten months, I finally agreed to take less than I was due just to close the matter. I was lucky to have AAA on my side, but no one should have to go through all of this effort.

If you like slow and damaged, these are your guys. They will fight you tooth and nail on even the most obvious damage. I suggest going with another mover.

I used ATLAS Van Lines to move me from AZ to CA. They did just that but in the process caused damage to my belongings that far exceeded the cost of the move. They have paid for the damages to my belongs but in the process of moving me, they also damaged the door to the house I currently rent. Not only moving furniture in but also from removing the damaged items. They said via email communication their vendor, they hired would address the door but only response I got was they will do nothing. I have attempted to contact ATLAS Van Lines to resolve the issue but seems I'm being ignored. Damage was cause in August & it is now November with still nothing.I have emails from ATLAS stating that the damage release claims I signed were for my personal belongings, not the damage to the place of residence yet now I'm nonexistent.

WE HAD SEVERAL ITEMS STOLEN FROM US ON MOVING FROM MICH TO MD 10/13/17
WE HAVE EVERY SUSPICION THAT ONE/MORE OF THE WORKERS PERPETRATED IT;
We were moving from Mi to Md Oct 13, 2017; DMS agent for Atlas came to our home about 10:30 am with four men: *** later a fifth one came. Two of the men went upstairs one half hour later to start packing items in our bedroom. in the mean time *** said he was going to return to ***,MI(about 4 hour RT)to get a larger truck. he came back about 4hs. later with the same truck.I & our daughter *** went up stairs to see what was going on;I observed that my costume jewelry which I had packed in a portable duffel bag was upside down on the floor. The drawers of the dresser were all emptied out and the top cleared. I said to one the workers" where is every thing that was in the dresser?" He said we packed that already. I said where did you pack it? He pointed to a box on the floor. I said open it; which he did. I proceeded to go through the packing paper and discovered the jewelry box with my expensive items was empty except for some silver pieces. I let out a screech and shouted "my jewelry is missing"; with that the two who had been in the room walked out and down the hall.Then my husband *** came up stairs to see what was the matter. I told him what had happened; he was shocked.

In the meantime, *** the driver had left our home with the truck, supposedly to get a larger truck. We believe, by then, the thieves had hidden my treasures in the truck that *** had driven away in.
*** then arrived back at our home about 4 hours later in the same truck.

We then called the *** county sheriff to tell them what happened. about one hour later deputy *** showed up. We proceeded to tell him what had happened as well. He had three of them(I'm not sure what their names were) empty their pockets; well of course nothing was found. Deputy *** took the trio out side; had them take their shoes off and stockingsLuckily I had pictures of the jewelry & deputy *** took pictures with his cell phone. Subsequently we called Atlas to report the incident; they said we had to provide police report and updated value of the jewelry; which we did; emailed both; waited for response; Atlas called us saying our claim was denied. Reason insufficient evidence; they did not believe me.

I want to be compensated for my loss in the amount $27,677.00 (estimate made by *** MI) also we are asking for $50,000.00 to cover my emotional stress.

Movers/Atlas Van Lines provided written estimate for packing and move on August 30th, 2017 & did not perform as promised. + is charging 26%more
Atlas Van Lines/*** Movers Agents provided quote on August 30th 2017 for $5917.52 for packing of contents of house and moving those items from *** FL to New *** CT. on 10/9/17
1 On 10/7 packers arrived around 8:30 and at 2:30 stopped and said that they could not finish the job because they did not have anymore boxes and the *** office was closed since it was Saturday.
2. The packers left and never returned to complete the job
3. On Sunday 10/8 I completed the packing of approximately 30 boxes (large boxes 1/2 size of tall linen boxes) with the assistance fo 2 friends.
4. On Monday 10/9 movers came and picked up furniture and also did the remaining packing of a few glass table tops. that I was unable to pack myself
5. I never received another invoice, after the August 30th invoice which indicated my total fee of $5917.52 (with a cap of $6509.28 +10% as per Federal regulation S375.405.
6. The Day before my scheduled delivery Oct. 18th, I received a Hello Sign document from Atlas Van Lines agent, *** Movers demanding an additional $1952.22 (a 33% increase over the fee quoted) with no explanation, no attached itemized invoice. Only a simple Pay this amount $7869,74. Bear in mind that *** Movers did not even provide ALL the services indicated in the Order for Service, as I had requested that they pack the contents of the house.
7. I called *** Movers and tried to speak to *** who had issued the quote. He would not speak to me. I told the Spirit Representative that the increase amounted to a 33% increase & yet I had made no changes in my request (with the exception of 2 tables - a coffee table and a small sofa table) AND that *** left me with 30 boxes to pack since they ran out of boxes on Saturday and would not pack in my boxes. So in essence they were charging me 33% more for LESS Service
8. She lowered the increase to $1529.48 - a 26% increase for essentially Less Service. I had not choice but to sign in order to get my furniture delivered the next day as I was scheduled to move into my rental the following day.
9. The Atlas Van Line truck arrived and the driver tells me that he could not deliver my furniture because there were some low hanging wires - at BOTH entrances to the community where my rental was located & that his HUGE truck could not make it under the wires.
10. My furnishings had not required that size truck, but Atlas had moved numerous homes, along with mine, and therefore they needed that size truck to accommodate ALL of those homes; & so I was told that I would have to pay AN ADDITIONAL $800.00 TO $1000.00 to move my furnishings out from the Atlas truck into another truck so that they could move my furniture into the rental home
11. I was devastated as I had NO MORE MONEY in my budget for the move. They had already charged me 26% -$1529.48 more for providing me with less services than I had requested and I had no more money to pay the additional fee.
12. I was forced to quickly find a storage facility at 8:30 a.m. and I had to pay the highest price in the area because a. The only storage facility opened at that time of the morning was a large facility which charged top prices & 2, The facility had just rented out their last large unit, so I had to pay for 2 units rather than one and the monthly rental totaled $351.90.
13. I had to cancel my rental agreement for the unfurnished home as I did not have my furniture and could not afford to have it delivered to that house, at a later date, on top of the monthly rental fees &
14 All of my belongings including my winter clothes were in a storage facility and I could not access my cloths because the boxes were hemmed in by my furniture.
15 As I mentioned I am a retired widow and could not even fathom moving the furniture to get to my belongings

Atlas Van Lines/*** Movers did not comply with the FR S375.405 10% cap noted on The Service Order & there should be a billing adjustment for damages & overcharge.

Multiple damaged and missing valuables.
We hired Atlas to move our belongings from *** to ***. When we began unpacking boxes, we immediately noticed a number of damaged itemslamps, figurines, wall art, crystal, china, etc.
Per their instructions, we meticulously documented each damaged item with photos.
Worse, we discovered that my father's WWII memorabilia (he was a vet) was not in the box we expected. We then unpacked every box only to find that the memorabilia was nowhere to be found. This included a german pistol, a British pistol, and an SS dagger my father had taken from a German soldier. The monetary value on these items is over $5,000, but they are irreplaceable family mementos.
We contacted Atlas about this within 3 days and were told to document it. We texted the crew chief. We spoke to the claim consultant. They encouraged us to include the items in our damages claim.
Months later, we received a settlement offer of $54 total. They denied any responsibility for the missing memorabilia.
At this point, our only option is to file a police report and contact an attorney, which we plan to do. We are not suspicious people by nature, but it seems evident that someone involved in packing up our belongings noticed the value of these items and decided to steal them. Atlas should be responsible for this.
The move overall was a disasterpoorly organized and not carefully executed. We have lost literally thousands of dollars of valuable items due to the company's negligence.
The ideal outcome would be for them to locate the missing items and return them to us. Barring that, we are seeking a refund on the charges related to the move.

Atlas provided disappointing moving services which included delivering 5 days late & then holding our furniture hostage until we paid for a shuttle.
On July 27, 2017 we entrusted all of our household goods to Atlas Van Lines. Our Atlas Registration Number is XXXXXXXX.
In advance of our move, the only paperwork we were given by the Saleperson, *** at *** was a Standard Estimate which estimated the weight of our goods as 11, 505 pounds at a price of $11, 314.21. Our shipment actually weighed less and we were charged and paid in full $11, 251.56 while our goods were in transit. At no point did anyone tell us or give us anything in writing stating that there was any possibility of and additional charges! Our shipment wound up finally being delivered on August 14, 2017 which was 5 days past the window of dates we had been given as the delivery date. We were disappointed and inconvenienced by this but were glad that our goods were finally here. Unfortunately the first words out of the Atlas driver's mouth were that he wasn't going to drive his truck up our road and into our driveway! He had already driven into the neighborhood on the paved roads we have throughout so this made no sense to us. Without explaining to us what they were doing, the driver and his crew left the moving truck on the street and proceeded to go get a U-Haul truck. When they came back they told us we would be required to pay an additional $1400. or they would take our load to a storage facility. We tried talking with the owner of the specific Atlas affiliated company doing our delivery and explained this was never discussed with us and that we had already paid in full. They said we would need to pay and held our furniture hostage at the end of our road. I could not get in touch with anyone at Atlas Corporate Office to discuss this so we finally paid them $600 so they wouldn't leave with our load. I disputed this charge and have filled out the appropriate paperwork with Atlas only to be told we must pay the $600. This is extremely unprofessional and unethical. I want to warn others about these practices. I will warn everyone I know and will certainly never use them again but would like to have my complaint heard.

Company has failed to delivery multiple items packed at destination. Has not offered a satisfactory claim reimbursement.
Atlas Van lines has sent an unsatisfactory amount in claim reimbursement for missing items that they failed to deliver on 8/17/17. *** at (XXX) XXX-XXXX ext *** has offered only 112 dollars for damages and has refused to acknowledge the missing items by saying that they were all delivered according to their records.

Atlas has broken delivery date contract with me 4 times. They have lied to me. 3 weeks and no household goods delivered yet. They want payment anyway.
My 13yr old daughter, *** and I drove across country with our 3 animals in 4 1/2 days starting on Aug 19 in order to beat the moving truck. Our things were picked up by *** Atlas on 8/21. Contracted delivery spread was 8/26-9/1. I called when we got to *** to check on when the things might be here. No one could quite answer what was happening with my things. No one from corporate got back to me. My moving rep, *** seemed to not have any real info about anything. It just sat...They have not resolved the matter swiftly or fairly. There was no Act of God that prevented delivery of my goods. My household goods are still not here on 9/10/17. I have either been not informed, misinformed and our right lied to ( was told my things were on the road last week when they were not- I had confirmation from *** Atlas in ***). I was told parking for the truck would be set up for me. It wasn't. I was told I could leave chest of drawers full of clothes. I couldn't and was charged for it. I was disrespected by my moving rep's fill in, *** who told me I was wrong about delivery date and that I was not told the things I was told by *** my rep (I have proof on contracts and emails that everything I said was true). I was told by Operations man *** at corporate office that I had been bumped for a bigger load and you were scrambling for another driver over two weeks ago and that he would get right back to me. They didn't scramble and no one ever got back to me. No one ever got back to me ever. I initiated communication every time to find out what was going We are 3000 miles away from our original home, trying to set jobs, school and a new life with nothing but each other. No furniture. No comforting items. No clothes. No office supplies, desk top computer, or ability to have wifi (Comcast won't come without phone tv and desk top to set up). I am supposed to be doing work online and looking for an additional job, my daughter is supposed to be doing online schooling..I have pieces of my other counseling job I can't do without our stuff. We are feeling exhausted, fragile, disrespected, sore from sleeping on an air mattress, and so discouraged. You have my parents' antiques and other items in your possession. They passed away in the last three years. Please bring all of this back to us...help, please help.

I have gotten no resolution, just trite online Facebook responses from Atlas Van Lines and an I wish this wasn't happening and how awful this is and it should not have happened from my moving rep. Yet they state when my things are delivered I must pay for devices rendered even if they did not meet expectations. I can file a complaint at a later date...

They have had since August 21 to get my things on the road and to me and yet they still have not done so. It scares me to think that my things might have been lost and they're covering that up or that they just didn't care about my things and enough about customer service to actually follow through on the contract with me. They are supposed to be here tomorrow afternoon. We will see. Paying them for such an awful experience seems wrong. I feel like they should pay me for mental, emotional, physical, professional as well as academic distress for my daughter.

Very poor communication and now informed THE DAY OF delivery will be DELAYED!
I have been constantly reaching out for a status update on my delivery (phone and text). Each time it takes a day or two just for a "I'll check on it for you". Again, constantly have to reach out for a follow up on the previous follow up!

Our delivery date range WAS 8/24-9/11 and today on the latest promised delivery date (9/11) I'm told there will be a delay until 9/14 (possibly even later!). Again, I reached out previously on 9/8 for an update with no reply. I got a call from Atlas to offer discount ONLY on fast food (no grocery)?? An air mattress?? We are a family of 4 (kids of 4yr and 2mo) sleeping on a floor mattress and living out of suit cases. We had hopes of Atlas fulfilling their promise when they were SELLING SELLING their services. Now the Atlas representative says they are not obligated to deliver between the delivery dates in our contract they SOLD us and the dates are only a courtesy to the customer??! Isn't that false advertisement!?! Of course the Atlas rep didn't want to go into the subject with me and brushed it aside.

Just a frustrating and stressful experience with Atlas and our delivery. If only there were willing to work with their customer to make a bad service an OK service.

In mid-august I signed with Marlene of *** an *** agency, to move from FL to NM. Contrach listed the load date as Aug 30. Unload range was 9/5 to 9/9. My house closing was scheduled for Aug 31 and the walk through the 30th
On Aug 30 at 7am, I called *** dispatch to see what time they were coming. The dispatcher said he had no record of our move in his system. Called Marlene- she discovered that while she did email the contract and the contact was "in the system", no one entered it into the Dispatch system (why not have a shared database?).
So, they scrambled to get a packing team to box up pictures, glass and mattresses that afternoon. The packers arrived with no mattress boxes.
Next day, Aug 31, one day later, they arrived to load the truck. However, they again had no mattress boxes and dragged a $2500.00 king mattress down the hall to the front door. All three mattresses and box springs were loaded with no protective boxes. They also broke off three landscape lights
We arrived in NM on the 4th. On Wednesday, I called Dawn at Atlantic to tell her that the streets were pretty tight for a long semi. She said she would have the supervisor look at it. I was told that the unload dates was the 9th.
On the 8th, I called Dawn and she reconfirmed that the 9th was the unload date.
At 6 am on the 9th, I called Dawn- the lines were not operating in FL. I finally found a working Atlas phone in Indiana. The person there said our truck was broken down in Texas and was expected to be in NM on the 18th. I told him that was unacceptable. He said it was a moving business, not Amazon. I told him I had moved 6 times from CA to FL to NM and had NEVER had such a mess.
After a few expletives from me, he said- whoops, the truck was delivering a split load in TX and "planned" to be in NM on the 12th. I said that was past the contracted due date but he said his screen said the 12th was the last date of the delivery range- again how hard is it to connect databases or was someone lying?
I then asked him about the tight streets potential I told Dawn about- he said there was no mention of that in my file and that I would have to pay for that as an extra if they needed a transfer truck.
I said what if I refused and he said that I would never get my furniture unless I agreed to pay for the transfer truck. I should have never mentioned the street and watch them have to helicopter lift the semi back out
At that point I asked for his supervisor, who was "not available". I asked him to call within two hours. Never happened.

The movers broke my $250 wooden dining booth into three pieces on load out, despite the fact that I prefaced how the unit needed to be handled. When I attempted to file a claim, they denied it, suggesting furniture comprised of particle board which is not covered. The fact remains, I'm out $250 and there is no accountability whatsoever and it begs the greater question: does it give movers the right to handle your furniture carelessly and damage it knowing the client has no means of recourse? Incidentally, they damaged another piece of furniture which I was able to repair, but when you pay $2500 for a service there is an expectation of professionalism.
Product_Or_Service: Moving Services

Cross-country move resulted in 2 missing boxes and a damaged couch that they refuse to pay for
*** and *** are the contact people I'm dealing with but she just defers to him and he's the one denying the claim for the damaged couch and had zero information on my missing boxes. The move happened on July 15th after being delayed with again, no communication until the day of. They should be ashamed of taking people's money and following through with their commitments. I've emailed both multiple times and they have now stopped responding. I've followed their process for filing the claims and held up my side of the contract it they have not.