Atlas World Group Reviews (%countItem)
Atlas World Group Rating
Address: 1212 Saint George Rd, Evansville, Indiana, United States, 47711-2364
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long distance movers, my good showed up damaged and destroyed...broken glass from broken artwork cut fiancees foot
Paid the accused $5853 to move my household goods from FL to NYC. I was quoted 2-22 days , it showed up 26 days later. It showed up damaged, broken, they lost the hardware to put my bed (also damaged) back together... a service that I paid for. I have opened an insurance claim at which time they told me they will try and send someone out to "repair " my goods but that the claim for the broken artwork would be denied because I threw it away (I have provided pictures of the destroyed artwork). I threw it away because when they brought it in my house and opened the blanket it was in, glass chards fell on the floor and cut my fiancees foot. It was a danger to have in the home.
The furniture cannot be repaired to its original condition, the wood is split and corners removed. The furniture cost over 16K in total.
It will cost me 16K to replace the damaged product and artwork. I will "settle" for a FULL refund of the $5853.99 for the "services" they provided. If this agreeable we can avoid small claims court and addressing the physical harm my fiancee endured due to their neglegence
The customer has filed a loss and damage claim for 4 items on 6/18/2019. We are the process of handling his claim, and can not refund the move charges as demanded. This is a service that was contracted and provided and illegal for rebate/refund.
The contract terms are specific to indicate that we have the right to repair damaged items and this is the intent on the claim processing.
A settlement offer will be extended once the inspection is complete and we have necessary information to move forward.
We do apologize for the damages sustained but can not offer the requested refund.
(The consumer indicated he/she DID NOT accept the response from the business.)
If this is an executory contract then there is a responsibility by both parties to adhere to the terms of the original agreement. the 2-22 day window was breached by delivering the goods on the 26th day hence voiding the original contract. I am aware that long distance movers fall under a very protective regulatory committee which basically absolves them from all wrong doing. That said, my bed is still unable to be slept on because you lost the hardware....its now been 2 weeks that I haven't had the use of my bed. What damages will I be receiving for that? I have not been contacted for further updates or repair requests all week. Every day that goes by is a day I sleep on a couch....Also, the art work you shattered cut my fiancees foot , I was told because I threw it away the claim would be denied even though it caused possible additional harm to my family.
We reached out to the customer and make payment to him for the Glass Arkwork that was disposed of. The repair firm is working on getting something scheduled for his bed. We do apologize for the inconveniences caused and hope to resolve the remaining claim items quickly.
My complaint has still not been resolved. I still have broken furniture and no offer has been made yet.
The final repair report was received and a settlement offer has been presented to the customer this morning 7/31/2019.
On 4/12/2019 Atlas Van Lines, Inc arrived at our home in *** California to pack our household and move it to *** Kansas. At first the company was courteous and responsive with all questions we had. They seemed professional and trustworthy. When the movers arrived they packed our 2 story house in 2 days using multiple different people to pack everything. When they were finished they had me sign the inventory forms with everything they packed and loaded in the truck. They pointed out a couple little flaws with items that were previously damaged and notated the paperwork stating what items and the description of the damage. I signed the paperwork and the manager told me he would send me the copy of this form within 24hours for my personal record. However he never sent the paperwork and the company didn't give us this paperwork until 4/23/2019. On 5/20/2019 the company delivered our household goods. As they were unloading the boxes and furniture we were shocked to see many pieces of furniture that were previously in good condition now broken, damaged, scratched and ripped. The delivery men were also shocked to see how the packing company didn't protect our furniture and in many boxes had just thrown items in, unwrapped and unprotected and were now broken. Our couch was delivered with a big slash down the side, bookshelves broken to pieces, decorations smashed,family heirlooms broken, liquid cleaning supplies were packed and burst in delivery, destroying the container and getting on other items. The men unloading the items shook their heads and apologized profusely. They documented large amounts of damage and contacted their boss. To make things even worse, when I went back to the documents I had signed of the inventory I found they altered the documents AFTER I signed claiming 80% of our household items were previously damaged. I never would have signed those documents with those claims. Now the company is not taking my calls or helping resolve
Product_Or_Service: Moving company
Order_Number: XXXXX
Other (requires explanation) We have taken pictures of all items damaged by Atlas Van Lines, Inc. We would hate to take legal actions against this business, but since they are refusing to return our many calls to rectify the damages caused by their poor packing and shipping workmanship, we may have no other option. We need this company to pay for the damages they caused or replace the many items they destroyed. Unfortunately some of the items will never be able to be replaced since they are family pictures and beloved heirlooms. Please help us to resolve this since the company seems to have no concern for their customers or making things right.
This is the 1st notice of a complaint on this relocation. The customer appears to have been working with the local agent directly and not our headquarters office. We will be sending him a claim form to assist his situation and ask that he complete it so we can work towards some recovery for him.
(The consumer indicated he/she DID NOT accept the response from the business.)
I did receive an email from Atlas and I have filed the necessary paperwork with them. I am hoping that they will resolve this situation quickly.
We have received his claim and are in the process of handling...
As discussed my family and I utilized Atlas by way of *** moving and storage to move us from California to Kansas. Initially after signing the moving documents once they were loaded in California the documents were altered after my signature and labeled all of my furniture in poor condition. When atlas delivered my belongings on May 20th after a month in storage there was a significant amount of damaged and broken items to the point that the driver of the truck contacted his supervisor and said "in his 20 years this was one of the worst cases he had seen" at that point I began attempting to file a claim and I was unable to get any response from phone calls or emails. This led me to file my initial complaint with the Revdex.com which had the desired effect. The day after filing the claim I was contacted by both Atlas and *** moving and storage and I was able to submit my claim. The next step was Atlas sending an adjuster to my home to inspect the items. The gentleman that came was *** (the owner) of *** located in ***'*** MO. During the inspection all items claimed (except for those that were missing entirely) were readily available for inspection. However *** repeatedly told me that if I had already submitted pictures of the items (which I have) he did not need to inspect them or take pictures himself. I have just received the settlement offer and 80% of items claimed have been denied based on "not available for inspection" when in fact they are all still here and available. The settlement offer was ludicrous and after spending hours making calls and researching to come up with the number I submitted I find the numbers proposed in the settlement to be laughable at best. Please help me rectify this situation.
Based on comments received after the settlement offer was presented - we have assigned the repair firm to inspect a 2nd time some of the contested items..
Bad service, Fraud Billing
We moved from *** NE to ***, FL and wanted to move our single family household items and requested quotes from various co. Atals' quote was high but we decided on Atlas because of assurance and piece of mind we expected. We opted for full pack, load, unload services. On the pick up date the moving guys didn't show up and they said they are not available as per commitment and postponed the date by 2-3 weeks. after 2-3 weeks they showed up and picked up all the items. after the picked up we waited for more than 4 weeks but our shipment never came and no one communicated. oN calling we found that items were still sitting in *** in a storage. I had to call and escalate and then they shipped. we got another shock when we learned that they decided to send items in 2 different shipment. The first shipment showed up but had minimal items and had lots of items that were missing which caused lots of inconvenience to us. Example we had 3 TVS but there were no remotes and, tv stand or wires for any of them. Leaf blower, grass trimmer's batteries and charger were missing. so we didn't know if those items were missing or coming in another shipment. First shipment came late July and then we had follow up continuously on second shipment that came in late September. We found lots of delicate items like vases and show pieces stuffed between pillows without packing properly and they were all broke and caused. Pillows were are dusty and stained. Bed and furniture had lots of marks, scrapes and chips. They sent a local guy to polish and hide those damages on furniture which not very good. They were not able to find stand and remotes fro TV and wanted me to buy from Amazon which was unacceptable. My XBox was missing. After first shipment they said I can file a delay claim which was mostly to buy dying necessity item costing about 300 $ worth that they reimbursed and promised that I can still file a final claim once I get my second shipment and I know whats missing dn whats damaged. I agreed and waited for second shipment. when second shipment showed up, I finalized the list of what was missing, what was broke etc. Our brand new treadmill 2000 $ had many missing parts that they lost somewhere and didn't know where are the screws, handles etc. When I filed final claim they said someone will come for inspection but no one came or many days when I followed up they said they will send someone soon. Now we had to move locally about 10 miles to our new home in *** that we bought as our lease was over. When Atlas claim team came to know that we moved locally to new home they immediately rejected the claim saying that we moved the claim will not be honored. I argued that I filed claim long back and they delayed the inspection, I can't hold my move just for them delaying the things to settle claim but the staff was very rude. since beginning they were trying to deny the final claim. We lost lots of household items, many things were damaged and also not repaired or restored to good condition. I paid them the whole invoice when second shipment had showed up and didn't hold any single penny. After rejecting my claims they started sending me additional demand 1633.42 which is very unethical and frustrating. We already suffered lots of loss due to their bad handling now they sent additional invoice of 1633.42 $ after I made a full and final payment of about 10000 $. They also sent this amount 1633.42 who is harassing us by calling everyday. We would never ever recommend Atlas Van Lines to anyone. They delayed the shipment for about 3 month, sent in parts, lost items, damaged items, rejected the claim rudely and now sending additional demand through collection agency.
I want my claim to be honored and billing to be corrected and also apology for all the harassment me and my family has suffered. it was nightmare for 4 months since they picked and delivered our items and has not ended because now they raised additional billing and sent to recovery company for collection.
Mr *** filed a claim with us on 8/2/2018 for damage to 16 items. He was sent a check on 8/10 for $169.95, repairs were paid for $2337.68 in August as well. A 2nd check was sent to him on 10/4 for $197.33, and 3 check as Goodwill to resolve as Full and Final for $150 on 11/5/2018.
In January our Credit and Collections Department pursued charges due against this relocation of $1613.42 - which I understand to date has not been paid.
On February 27,2019 we received another claim from the customer for 11 items and $2890.00. He had moved the items into his permanent residence before filing this claim, and we denied it based on the fact these items were not indicated on his prior claim - not noted at delivery - and had been moved again by someone other than Atlas Van Lines...
We are going to recognize this additional claim for these reasons, and our Collections Department continues to pursue the charges owed on the original relocation.
(The consumer indicated he/she DID NOT accept the response from the business.)
I don't accept the false resposne from Atlas. The first claim was filed on 1st August 2018 was a "DELAY CLAIM" that Atlas team insisted me to file assuring me that I can file it as a 'Delay' claim and after that I could file one more claim AFTER I receive my 2nd Shipment that had major of the household items. I received my second shipment on 23 of September which again was extremely delayed. I made full and finally payment to them on same day on delivery using my credit card as they called me multiple times and threatened that they will not deliver the items without getting the full payment from me and I was forced to pay even before getting my items delivered and checking the condition. They assured that I still have insurance and I can file claim if items are missing or damaged. We were out of country on vacation and filed the final claim after we came back and were still at our original address and had not locally moved. I had to call multiple times after filing 2nd claim and they delayed it. By the time we had bought a house locally and had to move about 8 miles from rental accommodation. I called Atlas for my local move but they said they are only long distance mover and cant do local short distance move and I should do it at my own or through some other local mover. Claim was already filed 2 month before moving and no one cared to contact. Even before filing 2nd claim I contacted the claim department and they were already not ready to honor my claim and their intention was already not good. I never filed a Second final claim the first claim was only Delay when I had not even received my 2nd shipment. They always tried to find some excuses to delay and deny the claim. I feel cheated because they threatened me to get their full payment even before delivering the item and I think that was my biggest mistake to pay them even before delivery and replying that they will still honor the claim.
Atlas doesn't keep its word and also the service was miserable. We had to suffer a lot because of the delay and also breaking our shipment in multiple deliveries without caring to inform us. And then rejecting the claims and repairing the broke items and then sending additional demand for money and harassing by calling again and again and sending it to collection agency.
Atlas is an Interstate Carrier, and any Intrastate move would need to be handled by the local agent, and is not something that we can assist with...
He is not in agreement - but any thing that is moved outside of our direct care -we are NOT responsible for.
(The consumer indicated he/she DID NOT accept the response from the business.)
The claim was filed and Atlas delayed inspection and suggested me to go for a local mover for moving without telling that they would reject my claim because of this. Even before filing the claim they did even want me to file a claim and told in advance that I can't file claim and they won't honor anything when I insisted that my final claim was never filed and had to provide them all the previous info and what they promised me. The intentions was always not to pay for the huge damages and was away without settling the claim and always finding some grounds to reject it.
MOVE FROM NJ TO VA: DISASTER!
This review is to save anyone who wants to avoid having their personal property and old and new home damaged and or destroyed by this unprofessional company that claims to be professional movers.
1. THE COST: Their price is on par with moving companies that actually move you themselves. Atlas Van Lines outsourced the move to a local company in NJ called Santiego Worldwide Inc. Moving & Storage, which turned out to be a bunch of local hires that ripped my couch, left scuffs on the walls and ceilings, and left me feeling nervous the entire time.
2. THE MOVE: Where to begin...the staff at Santiego Worldwide Inc. Moving & Storage, changed my delivery date 3 times! We didn't see our property for 2 weeks after pick up. And when they finally decided to deliver the items, they forced delivery on a day that worked for them, not us. I had just started a new job and my boss was furious that I was already taking a day off in the middle of the week, But Atlas Van Lines and Santiego Worldwide Inc. Moving & Storage didn't care.
3. THE MOVERS: On pickup the movers, who appeared unprofessional, spent hours tagging every item with a number and writing the numbers down on an invoice. On delivery day, the movers disregarded the number system and dumped everything off their truck as quickly as they could wherever they saw an empty spot. We even found other peoples items and are missing items of our own. The movers on move out day and move in day also damaged ceilings, damaged walls, and trampled over our plant life on the outside of our house. They slammed down boxes, scratched new floors, and broke many valuable things. Somehow they even carelessly broke my framed diploma and tore my diploma from 15 years ago.
4. OUR BELONGINGS: It all started when we noticed that the truck that delivered our belongings to Virginia was not the original truck that Atlas Van Lines and Santiego Worldwide Inc. Moving & Storage packed our things into back in NJ. This means they unloaded all of our things and carelessly jammed them into a new truck. No wonder so many things were damaged, broken or dirty. This company damaged irreplaceable antique furniture, destroyed modern furniture, broke glass in boxes that were properly packed with bubble wrap and paper, lost some of our items, and even gave us items that didn't belong to us. We also found MICE in a box that must have been stored at their facility. We had to call an exterminator to get rid of the vermin.
Over $10,000+ worth of destroyed furniture and valuables, damages to both homes, contractor repair costs, and exterminator costs and Santiego Worldwide Inc. Moving & Storage had us work with a claims adjuster from Atlas Van Lines who actually ONLY wants to refund $451 dollars, because they only pay 60 cents on the dollar per pound. They care nothing about how they handled themselves or the actual worth of your property.
I'm not sure what else to write other than save yourself the trouble. We will be taking legal action against this company for proper restitution and so that hopefully others do not have to go through the same ordeal.
The shipment was delayed - but it was our understanding from the very beginning of the relocation the customer did not want delivery until 5/23 because they weren't moving into their home until then. He even asked if we could hold it longer to accommodate the 5/23 delivery window. We did initially hold it from 5/7 to 5/13 at no expense for storage.
He made claim for 8 items damaged ( including the Property Damage listed) and we made settlement to him based on the valuation he contracted. He signed Declaration waiving his right to secure valuation so his settlement was based on the $.60 per lb. coverage that he signed and agreed to. He did not purchase any other coverage and selected to release his shipment on the contract to 50 cents per pound per article.
It just goes to show you how disorganized Atlas Van Lines and Santiago Worldwide Inc. are and how they do not communicate with each other. First let me say how we were promised our shipment would arrive okay, in good condition, and that there are rarely, if ever, complications. This was the first lie. Secondly, we set a date with this company for initial delivery, and they failed to meet that date. They then changed the delivery date on us and I accommodated then, not the other way around. Then when it was time to deliver, after that second delivery date was agreed upon, their truck broke down and we were not given another choice for delivery, they forced the delivery on us in the third week from when we left NJ. I had to rearrange a lot of things on my end each time they changed things to try and work around our move in date and construction. As ridiculous as it sounds, I accommodated my moving company every step of the way, They messed everything up and cost me a lot of money by not meeting the date. Then they have the nerve to send us our valuables destroyed and infested with mice. Do not trust them and do not trust their services. They will pay for this legally.
Hi This is regarding to the Atlas Registration Number: XXXXXXXX. The moving company Atlas has moved all my furniture from my Texas house to the storage. As a result, I cannot see the condition of many furniture as they were wrapped up in blankets when they moved there. When the local mover in California tried to move those furniture from storage to my California house, numerous damages were discovered. Here are examples,1) The coffee table and mirror stand. The parts were ripped apart from the furniture instead of being screwed off from them properly. As a result, the screw holes were damaged and those parts can no longer be screwed back to the furniture. I have pictures to show the damages. I believe that those damages can only occur during the furniture dissembling stage before everything were moved from my Texas house. The moving company Atlas claimed that they were damaged in storage therefore denied my claim for compensation.
Other (requires explanation) Seeking compensation for damages caused by Atlas.
Atlas transported this customer with delivery showing of 12/17/2018. He filed a claim with Atlas on 1/3/2019 for 3 items. This claim was paid on 3/26/2019 for $450. We show no further contact with Mr. since that time in this office. If he has performed a local move out of the storage facility we delivered him to - assume he has contacted this agent for recovery on the items indicated. Our involvement was for the Interstate Claim which was paid out in March. He would need to speak to the local agency who handled the move out of storage.
We moved from Columbus to Denver area and couldn't be more pleased with ATLAS and Guardian Relocation. From the salesman to the moving team, everything was perfection. Our salesman was Tim XXXXX and moving team was headed by Thomas XXXXX. We were apprehensive hiring ANY movers but will use Guardian in the future as they are trustworthy!
They have picked up my stuff weeks before but they haven't budged my goods from the city from where we moved.
My goods were picked up by Brouwer Relocation, Inc. in Sioux falls on 15th itself . But they are saying that ATLAS is not even picking up the goods. There is a serious delay . the pricing was too much and despite that the delivery date delay is really torturing. We have to purchase some stuff for our living and have spent lots of money on them .
The company should provide clear cut dates before they pick up so that customer can take informed decisions . I would have gone for someone else .
either finish the job , or please pay us $1000 back as a compensation for the things we have to purchase .
This shipment is enroute to New Hampshire from South Dakota. The contracting paperwork is showing a delivery spread of 4/22 to 5/8. If this delivery does not take place by the anticipated 5/8 they would be eligible for a Delay Claim filing. We do apologize for any inconveniences but there is always a delivery spread of dates to help cover anticipated cross country circumstances.
The company did a multi state move from TX to MN and WI. We paid tens of thousands for this move and to say it was a disaster would be the understatement of the millennia. The items were so horribly packaged and cared for by the team in *** the transit representative had to repack almost everything, taking hundreds of pictures in the process to protect himself because of the amount of damage already visible by the packing of the company's representatives in *** TX. The MN representative apologized profusely on multiple occasions, as did every member of his team, especially those present for the pickup in TX. He pointed out a lot of items that were loosely packed and broken/not protected at all and broken at his pickup that he noted since they were re-packed properly to the best of his abilities by his team.I had to file multiple pages of claims because if was difficult to find a box or piece of furniture that was not mishandled to a gross degree by their representatives in TX. The company sent out someone to assess the damage and determine the cost of fixing the items. At this time we determined he did not have at least two of the pages of claims I submitted so he could not include them in his report. I was told to contact them and when he returns for repair items he may be able to re a
s for damages, repair, or take for repair at that time.We went through the items at the storage and home locations. I took the time showing him pictures of other misc. things to show the level of incompetence even though he did not have forms for some items, some were destroyed but it was not worth it to spend time adding to the complaint, and to show how some were so nonsensically packed that its impressive anything made it here at all. He repaired one, took another to repair, quoted on other repairs that could be done by him.They offered FAR less than, and denials for unacceptable reasons. Played phone tag, got no responses, and never paid amount offered.
Product_Or_Service: Moving Services
Order_Number: XXXXXXXX
Account_Number: claim XX-XXXXXXX
Other (requires explanation) Not a refund, since I paid for full coverage w/ no deductible, followed their process, offered $ then not paid, then ignored. i want the amount offered, $1700, immediately. I want their original repair company to do the other repairs as needed, not compensation less than what their repair company quoted. I want the compensation for the additional destroyed/damaged items they did not include in their settlement offer. I want the denied items properly repaired or re-evaluated for compensation as promised. I want a fair replacement value for the items "lost"/stolen by the *** crew. I want the table reassembled and repaired to the condition it was at the time of the move from TX.I want an explanation as to why I was bounced between and given the run around by representatives. I just want the coverage terms that were paid for. An apology for destroying my property, passing blame, mishandling the claim process, and ultimately stealing monies due to use would also be nice.
Relocation was delivered 10/19/2016 with a claim received in our office on 12/6/2016. This office made a settlement offer on March 7 2017. We received no response to this offer and sent to the customer a written notice on 5/8/2017 that we were closing the claim due to no response.
The customer did call in on 8/25/2017 questioning why we were closing her claim. We called and left her a voice mail message the same day indication no response to offer and release not received so we were closing her file. She waits until 3/13/2019 to enter complaint. This is an untimely request for consideration at this late interval. The Contract the relocation was transported under has clause that any claim consideration/protest must be made within 2 years and 1 day from the date of settlement offer. She is past that point, and based on the fact she has not approached us since August of 2017 this is a closed claim.
(The consumer indicated he/she DID NOT accept the response from the business.)
The response from the company is not only simplified, it is inaccurate.
Throughout the claim process I have dealt with several representatives: *** and *** were all representatives I spoke with in detail. The number of representatives alone surpasses the amount of communications as claimed by Atlas, just as a reference to their gross dishonesty.
After receiving the offer, I phoned and spoke with *** referencing the fact that there were several items missing from their offer, the amount quoted for a repair, that they agreed to pay did not cover the repair costs that the repair company they sent out quoted for the item to be repaired, and the refusal for one of the repairs was unacceptable. *** said she would speak with *** and get back to me.
The next correspondence I received was the letter referenced, dated May 8, 2017. I called on May 12 and spoke to *** who told me she needed so speak with ***, and "review the notes." I was also told that they would likely review with the repair company they sent out for the quoted repair, the denied claims, and review any missing claims not included.
I received no response. I phoned again June 8, July 6, July 24, Aug 25, and Sept 29. Speaking to ***, ***, or leaving a message. In every instance of speaking with someone I would be told the other was handling my claim and every time I reiterated that they needed to review the full claim, and the denied claims, regardless they accepted fault in offering a $1700 reimbursement.
The company claims my call on Aug 25 was an inquiry regarding the closing of my claim. This is not accurate, I was calling for the purposes of the previous calls that had gone without response, to inquire where my check was for the accepted reimbursements, and to find out when the repair company would be back out to go over the additional items as discussed. That call was not returned.
The fact that the company makes a rude and condescending claim about no contact until now, speaks volumes on their customer service and how they handle their claims. The entire time I was passed around saying I needed to speak with different people, to be quite honest I have no verification to who I was speaking with and can not confirm they did not claim to be someone else.
Upon receiving communication that I would be submitting a claim I received nothing less than the run around. I would receive correspondence from one person and upon my response, told I needed to speak to another.
I am going through an intensive financial audit. I incorrectly made a note of the reimbursement from Atlas that I was corrected in the fact they never paid out what they accepted responsibility for. We then went through the detailed documentation from 2017 and 2018 and realized the gross mismanagement and misallocation of fund due to me.
Furthermore, I don't need to explain countless travel, recurring medical issues, birth of a child, and relocations since that have been prioritized above this company's gross misconduct.
The local (MN) representatives took hundreds of pictures themselves to protect from the mishandling of my property before it was even transported. HUNDREDS. That speaks volumes.
They accepted fault and offered $1700 as a settlement. (This is absence of several other claimed items and a few nonsensical denials which, which were the only items up for discussion for the purposes of a claim adjustment.) The only future discussion was what else I was due, in addition to the offered payout of $1700. This discussion was passed around and ignored by Atlas representatives while simultaneously not paying what they said they owed.
2018 attempts to contact lead to generic mailboxes as every contact extension no longer worked. No responses and no payments were made, including when I also requested a detailed receipt for services paid for since I had never received any and a significant amount of services quoted/paid were not received.
Even in their response, they fail to provide that documentation. The social reputation management response will be severely in excess of the cost of reimbursement for the damages done to my property and over charges, let alone the $1700 they already claimed responsibility for.
The company's representative would like to fault me for not placing priority on this matter sooner, I promise it is now my priority moving forward and I will be using my vast resources to educate and influence, likely to the detriment of this company.
We did further review with the National Account Contracting Company for this relocation, and our stance on this does not change. This is past the Legal deadline of 2 years and day for consideration.
To whom it may concern - We hired Atlas Van Lines and *** Relocation to move the contents of our home from *** Arizona to *** South Carolina. 1. We were told our contents would be packed in the truck that was taking it to our storage facility - this did not occur. 2. Our contents were brought to a warehouse and subsequently re-packs without our authorization3. Upon arrival to our storage facility in South Carolina - the first item to be removed was our Electric bed, which was crushed and the box torn. 4. The Driver - *** stated he would mark this for us to make a claim and I took pictures5. We were told we had 9 months to file a claim with Atlas Van Lines / *** Relocation which we did. 6. In addition to the Electric Bed there were other items damaged or missing from our shipmentPLEASE NOTE - the driver assured us that all boxes were inventoried in *** however it was only after everything was put into storage units that he advised us that some of the boxes were repacked into furniture and blanket wrapped, so we had no way of checking at the time of delivery. He said TRUST him. Big mistake!7. *** assured us that we would be able to file a claim for the Electric Bed and showed us that he marked it on his paperwork. 8. Claims department subsequently DENIED our claim - even though we provided pictures of the damaged bed being unloaded from the truck because it wasn't noted in the BINGO. We have no clue what a BINGO is and the driver or their contractor in *** never mentioned anything about that. 9. As part of the sales pitch to to with their company they advised us that as an AAA member we receive $100,000 of insurance for our contents10. We're been SCAMMED and we will be filing the same against *** Relocation as well as any and all remedied to protect our rights as consumers11. This is our Registration Number: XXXXXXXX & Claim Number: XX-XXXXXXX. We dealt with Claim Representative: ***
Product_Or_Service: Shipper
Order_Number: XXXXXXXX
Other (requires explanation) We want our claim for the Electric Bed remitted to us in full in the amount of $2,500.00PLEASE NOTE - we have other VALID claims for missing items and damages that Atlas says are NOT their responsibility since we had our items put into storage. We WERE NEVER notified verbally or in writing that putting items in storage would put us in a position where we have zero rights and they have NO responsibility or accountability. We never would have moved forward with them if that was the case. We feel it is important to state that Atlas Van Lines Claims department DO NOT ACT IN GOOD FAITH and their actions reinforce that they are there to DENY any and all claims. This is immoral and wrong on so many levels.
We have received the customers complaint and are doing some further investigation on his bed. This item was noted at the time of delivery to have a torn carton. The remaining items claimed were not noted and we stand behind the denial...
The customer did sign a Customers Rights and Responsibilities form which indicates that damages/loss needs to be noted if delivery is being made to a mini storage.
We will reach out the customer for more information on his bed.
To whom it may concern - this case IS NOT CLOSED or RESOLVED.
Atlas claims representative asked for information about the electric bed that was damaged prior to being moved off of their truck. The information was sent, however there was no further response. They damaged, broke and tore the bed and since then all they have done is shunned their responsibility. This is NOT CLOSED or nearly resolved. The driver and Atlas demonstrate 0 integrity and will do anything not to be responsible. The initial moving contract included $100,000 in AAA insurance and they refuse to pay a reasonable sum so I can replace the electric bed they BROKE.
Atlas Van Lines has NOT closed their claim on this. The file remains open with ongoing review of the bed. Inspection is being set up to inspect the bed which the customer is aware of...
Atlas Van Lines contracted agent *** and *** to move me from Oregon to Pittsburgh. This was the WORST move I have ever been part of. The packing company that *** and *** hired, contracted a day worker that was from a half way house. Not being able to watch everyone pack, there are MANY items "missing" that Atlas claims that they cant be responsible for any items that were not received. There was not an inventory list of items in each box, so how would I have known what was packed and what was not... There was MANY items broken, it took over a month for Atlas to send out a claims representative, during that time I was told that as long as I had pictures, I could throw the broken items away. Now, Atlas is telling me that since I did not keep broken items, they are not responsible. There were grease stains on furniture that I had to clean so I could use, that again said since I cleaned them, Atlas is not responsible. I have moved twice across country and will NEVER use Atlas again and will reach out to an attorney to get this corrected if Atlas and *** an *** doesn't do the right thing and fix what THEY did wrong!
Product_Or_Service: Moving
Other (requires explanation) I want to cost to repair/replace what THEY broke/stole/lost.
Attached you will find our offices settlement offer to Mr..
(The consumer indicated he/she DID NOT accept the response from the business.)
Atlas Van Lines told me for all missing and broken items that they were not responsible for. Items broken that I was instructed to throw away after 3 weeks of sitting in a corner of my house since they had not sent anyone out to review. Even through I have pictures and the movers that delivered the household goods also took pictures stating that it was the WORST packing job they had ever seen. There was NO inventory per box so they could have delivered empty boxes and per Atlas, I received the box so they are not responsible. Worst experience ever in my life moving and I have moved cross country three times now. The $750.00 offer doesnt even come close to the loss of items or broken items. One vacuum cleaner (Dyson) didnt show up, but I have all of the attachments, they said that they will not cover. The vacuum was more than half of that offer.
Document Attached***
The carrier and consumer have come to a settlement agreement of which Mr. also signed a release for.
Payment has been requested to the consumer per the attached.
Our office considers this matter resolved.
Thank you
Report of Complaint toward US Atlas Movers for move dated 11/15/18 from *** IL to *** Florida US Atlas Movers, aka Atlas Van Lines, Atlas Moving Companies, Atlas World groupContact number: X-XXX-XXX-XXXXOur initial estimate was given by *** per email dated 10/24/18 in the amount of $2418.95. Based on the size of my home (2bedroom) They estimated squared footage and stated that amount covered the move. We agreed to this estimate and signed an electronic document via email agreeing to allow Atlas Movers to move our belongs from *** IL to *** Florida on 11/15/16. We paid a deposit by credit card over the phone of $750.00 at that time to guarantee the move. On 11/12/18, *** contacted us, via email, four days prior to our move across country (when we were beyond the point of booking another company or even finding an available U-Haul. He stated he needed to go over our inventory list. We contacted him by telephone and went over our inventory list. At that time, he increased our total to $5700.00, stating that I would need to pay another deposit by credit card over the phone because the initial deposit was not large enough to cover this new balance. The movers were scheduled to arrive on 11/16/18 @ 9am. However, they did not arrive until six and a half hours later. Pushing us late into the evening, leaving some of our belongings behind in the dark outside. After 90% of our belongings were loaded onto the box truck, one of the movers informed us they 'were getting full'. We questioned what that meant. Were they running out of room? We informed him we had gone over the inventory list with the company? He stated that no, they had plenty of room, he just needed to call his boss. He came back a couple minutes later and informed us that we had apparently 'gone over? and our rate would once again increase and would now be $8956.30! (So essentially $9000.00)***, in his initial call, had told us the delivery of our belongings would be immediate to Florida. When we spoke to *** when the rate was increased, he instructed us to write 'ASAP? and DATE '11/16/18? (the next day) on each inventory sheet, which we did. The driver, who picked up our belongings, told us they would be taking our things that they were loading on to a smaller box truck three hours north to be loaded on to a semi in *** before then heading south to the final destination in Florida. Three separate people ensured us that our belongings were being delivered immediately, which was a lie. Our belongings were taken to a warehouse in *** and stored for nearly a month!On Monday, 11/19/18, I spoke to *** in Customer Service to inquire on the status of our belongings. She informed me that I owed money and the company would not deliver until I paid another sum of over $2259.32 I was very confused. I had paid a deposit twice, yet she stated my balance was too high and they insisted I send more money before moving my things from *** This was not at all what we were told. I informed her I felt my belongings were being held hostage and that we were misled. I agreed then to pay via credit card, however she notified me she could not take my credit over the phone. Again, I was confused. I stated her company already had done so twice. She stated that was another department. There was a form with three different dollar amounts I was supposed to place in blank spaces, have notarized and send back via email for her to accept my credit card via telephone. I had to go to the local UPS store now that I had moved and had no resources of my own to do even the simplest things such as checking email. I kept *** on the phone as I completed the form and asked her what amounts to put in which blanks, as the form was very confusing. I signed off and had it notarized, scanned it and emailed back -$24.00 later, thinking at least my belongings might be sent- wrong! I received an email that the amounts were incorrect and I would have to redo the entire transaction. I drove back to the UPS store and called the company back and spoke to *** in customer service this time. I was assured if I simply completed and sent these forms I could make this payment and my belongings would be on their way. After a long arduous process, I completed sending the notarized documents and credit card payment. I went home and waited for my possessions to arrive.We called almost daily asking for status of our move, and were transferred back and forth between Customer Service and Dispatch. We were talked to so poorly, hung up on and lied to over and over. Every day we would receive a different story. We would each call. I would get one story, he would get another- sometimes on the very same day. For instance, 11/27/18 I was told my belongings were 'In Transit? However later was told they were not in transit until 12/3/18. But on 12/4/18. The agent stated 'no, they are out now, in transit? I took that to mean she was actually not lying this time. Each time we spoke with anyone from the company to inquire on the status they would simply state their right to keep our belongings for twenty-one business days- not counting weekends or holidays. Of course, that was not ever mentioned once until they took our money and our things. Had they been up-front with their inflated prices, long wait times, horrible customer service, and crooked practices, we would never have hired them to begin with!On 12/8/18, The driver did not call two days out as promised. He called at 2pm and told us he would be at our house at 6pm. When they arrived, and began unloading we immediately noticed there were no identifying markers between our belongings and other customer's belongings. Packages, boxes and items are mixed together. Several times we were handed items and boxes that were not ours. We were honest and quickly handed them back and stated they did not belong to us. My chest freezer was in great shape when it left my house in IL, the lid was now caved in because they had stacked objects on top of it all the way to the ceiling of the semi, and who knows what abuse it took coming off the smaller box truck going in and out of the warehouse in *** I had two bookshelves in excellent shape, that had left my home in IL, and had been put on the small box truck as whole pieces, however, when delivered to me in FL, I was literally handed a stack of busted up wood- broken off screws, with tape wrapped around it! Our 6-month-old 49-inch 4K television- destroyed! Antique family heirlooms, smashed, mugs, large speakers, etc, busted, crushed! We are still missing multiple items: a large patio push broom, a box of tools including Porter Cable drill bits, and a Milwaukee assorted driver set.I feel like I paid these people nearly $10.000.00 to hold my belongings hostage and then destroy them. They were never apologetic, not once! Their business practices are despicable!They need to be held accountable!In Kind Regards,*** & *** ONE OF THE BOOKSHELVES I RECEIVED BACK- BROKEN IN PIECES AND TAPED IN A BUNDLE NOTICE THE BROEKN SCREWS WHERE IT WAS RIPPED APART! THIS WAS THE OTHER BOOKSHELF THAT LEFT MY HOUSE IN EXCELLENT SHAPE. CAME BACK WITH NO BACK AND COLLPSED COMPLETELY BY THE NEXT MORNING. TRASHED! THE IS THE 6 MONTH OLD BIG SCREEN 4K TELEVISION- DESTROYED!THE IS THE 6 MONTH OLD BIG SCREEN 4K TELEVISION- DESTROYED! THE IS THE 6 MONTH OLD BIG SCREEN 4K TELEVISION- DESTROYED! ONE OF THE BOXES OFF THE SEMI, HAD BEEN BEAT UP AND CUT UP, EVEN THOUGHT IT WAS OBVIOUSLY MARKED 'FRAGILE? MY FIVE FOOT TALL PANTRY CABINET- BACK CAVED IN!MY CHEST FREEZER-TOP ALL DENTED AND CAVED IN AND SCRATHED UP WITH SCRATCHES, DENTS AND DARK MARKSMY CHEST FREEZER-TOP ALL DENTED AND CAVED IN AND SCRATHED UP WITH SCRATCHES, DENTS AND DARK MARKS MY CHEST FREEZER-TOP ALL DENTED AND CAVED IN AND SCRATHED UP WITH SCRATCHES, DENTS AND DARK MARKS MY LARGE BLUETOOTH SPEAKER, THE BOTTOM AND SIDE OFF OF IT- THIS WAS A $100 SPEAKER! ONE OF MANY THINGS BROKEN! ONE OF MANY THINGS BROKEN! ONE OF MANY THINGS BROKEN! ONE OF MANY THINGS BROKEN! ONE OF MANY THINGS BROKEN! ONE OF MANY THINGS BROKEN!2 SHELVES DESTROYED ANTIQUE FAMILY HEIRLOOM- $65.00 HOWEVER, IRREPLACEABLE! ONE VIEW OF INSIDE THE SEMI
Product_Or_Service: Move from *** IL to Largo
Other (requires explanation) restitution for broken and lost items and overinflated quotes
Our office can not identify the consumer's complaint as being and Atlas Van Lines, Inc. Interstate relocation, and our office will review further. This information would be listed on the consumer's Bill of Lading as well as other move document. We also ask whom she called to secure her move.
Please have the consumer provide their Registration number or more information to identify their relocation. Atlas Van Lines, Inc. is not affiliated with US Atlas Movers.
If the relocation is in a different name than
***, please provide this information as well.
Thank you
Interstate move in feb of 2018. Claim XXXXXXXX. Had used Atlas/Guardian moving company 4 times previously never had claim.Broke china cabinet in move. (Gross negligence) Very expensive piece and part of 15 total pieces that match and are no longer replaceable. We had purchased full coverage replacement insurance. They sent company to pick up and fix. Did a fairly good job but curved glass that was broken had been etched and they could not do this. The repaired 2 pieces of glass do not match the sliding door section of hutch which is etched. The new pieces are not etched and are thinner, an inferior quality of glass. The repair took 8 (yes 8) months to accomplish. So for 8 months we had 3 giant boxes of our china sitting in our dining room with no hutch. We asked for $1,000 diminished value of hutch and $800.00 ($100.00 per month) for non use of item. They closed our case and said no. After complaints they offered $350.00 which we refused. We would like a suitable monetary settlement for the fact that the piece is not as it was and for our 8 months of aggravation and loss of use.
Product_Or_Service: interstate move from MO to AL
Other (requires explanation) We would like $1,800 in restitution.
We damaged the glass on this customers hutch during their relocation. This was curved glass that originally had etched finish. We repaired this piece for the customer knowing it would not include the etching - but the customer decided to make the repair. The curved glass was hard to secure - and the repairs were completed and signed for by the customer accepting the item. He now is asking for further allowance on the item. We have expensed over $5000 to make this repair and he has not provided any Proof of value for the item. He indicated he paid $ 11,000 for the entire dining room set of 14 pieces. This hutch being one of the 14 pieces. We have asked him to secure an appraisal for loss of value, and proof of value for this hutch. Neither of which he has done. We did offer him $350 which is the carriers cost of arbitration as goodwill to resolve outside of arbitration. We agree the item is not as it was originally - but this item also had documented pre existing damages before it came into our care and we made the repair they requested. They have not provided anything to substantiate a loss of $1800. This one piece of a 14 piece set is probably not worth the $1800 he is requesting. We will extend the Goodwill to $500 for an additional $150 without further action in an effort to compromise and bring closure.
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept the offer of $500; however, I am not happy! They have their facts all confused. The entire set was purchased for approx. $16,000, used value est at $11,000. This particular piece did not have a scratch on it! The only 'damaged piece' per the driver was 1 chair. He said it had been repaired. Not by us and we bought the set new from *** Furniture in ***. I take care of my furniture as I expected Atlas to do. This was a careless mistake that should not have happened, but I'm left with a hutch with glass doors so thin I'm afraid to open them. I had no choice but to allow the outrageous repair man to fix it. I didn't select him, Atlas did and in my opinion they were grossly overcharged. He made out and me, the owner, now have a hutch with one side in front with etched thick glass and the other front side with plain thin glass! I'm sick to look at it because I know what it should be!!! WHAT IT WAS! Not happy at all but want this over with!
I filed a claim due to missing and broken items and they refuse to pay anything.
XXXXXXXX
I have missing and broken items. told me she closed the case because nothing stating when I excepted the boxes that there were no missing or damaged, well unless the movers are willing to stay until you open ever box to check it would be impossible to know this unless of course you can see through boxes and packing material.
I'm sure I'm not the only person that has this problem as I see on yelp there are multiple issues with this company they need to be investigated as to what they're business practices are. They don't keep they're promises my things were delayed by almost 3 weeks because they couldn't find a driver that's not my problem they shouldn't have promised something they couldn't deliver otherwise I would have gone with someone else plus losing my deceased husband items.
Atlas Van Lines tendered settlement to the customer for all items claimed based on the valuation she elected on her contract/Bill of Lading. She elected not to secure nor pay for any additional valuation, and the settlement extended was based on the $.60 per pound coverage that she signed and agreed to prior to her relocation.
Lost TV when moving (80 days ago) have not resolved the issue yet.
The company delivered my goods from a *** to *** about 60/65 days ago. Amongst the goods, there were some broken items and a TV missing (the largest of the three). All three bases of the TVs as well as remotes and cables were delivered but the largest TV was not delivered. They claimed it was never loaded because it was not on the inventory list. However I sent them a picture of it being packed by them. At that point they said the Tv had been located and it will be delivered to me. Which still has not happened (14 days ago). They agreed to pay for the broken items (about $700) but still waiting on the TV. They delay in responding to emails, calls or tweets in an excess of 8/10 days. My concern is not that the items break, I understand that can happen but how the issue was dealt with on their behalf. I still do not have the TV or money to replace it. And it has been over two months already. The TV might not even work anymore after being handled so much.
I would like the value of the TV and the remaining broken items to be paid to me as I deserve.
Please confirm the Atlas Van Lines Registration number or alternative name, as we can not find this listed in our customer base.
If I could give zero stars I would, my company used this company to move my family from *** to *** They first won the bid because the estimator under estimated the job and was going to pack the house up in half the time vs the other company. They were still packing the morning the truck showed up which then lead to them packing the truck till 10 pm. They then promised a date to deliver the goods and flight plans and hotel rooms were set up accordingly. Well they could not actually could not deliver that day so had to push it back three days. I argued and got my company to authorize overtime pay to get them to deliver on a Saturday which then turned out the truck breaks down. So they delivered Sunday.
After they riffled the stuff in the house they have the 60 pages of inventory they want you to sign off on. I asked where was the fancy iPad they used to scan all the boxes they took out of my old house. The driver responded I am the one who unloaded and reloaded it, it was just one trailer. Ok fine
I notice a new dolly I had just bought to help move these 6000 boxes is not here. The driver states I will note it on the file. I start a claim for a couple damaged tubs and the missing dolly for about 150 bucks. I did not claim many other things that have rubbed in the back of truck, two back pieces of couches, stainless steel fridge with dents on it now outdoor propane heater that the metal roof got all bent up. I figure it is part of moving.
I get a call that they will only pay half the 150 claim because the driver did not report anything missing. That is when I lost it, I said ok I understand I will submit a claim for all the other stuff that I was living with. She tells me I can only make two claims which I have only made one so far. She then leaves me a message that she talked to the driver and he did verify the dolly so they will pay. Onto claim two they now state you can only submit one claim even though previously she said I can submit a second one.
If you want to use a company that is very unprofessional and liars then these guys would be your best pick. As for me I would not recommend this company to any one that I know. Moving is supposed to be a exciting thing for you and your family and this company managed to ruin that for me and mine and I would not want that for you.
The moving company send unqualified movers to pack our belongings, they damaged a number of them and won't pay us for the damage.
We had a very small house, so I was quoted for about 6 hours (with 4 guys) to pack up our belongings. The job was supposed to start at 7:30am. Around 10am, 3 young men showed up (appeared to be high school or college students). Absolutely nothing was explained to me about the move. I was very nervous to let them pack our items with the lack of professionalism, but this was my first fullservice move. The job took way longer than 6 hours and I had to miss a work event. When they were done packing, the lead told me he had to review the inventory list with me. We agreed on the items that were packed. I had to pickup my infant from daycare, so I missed the final loading on the truck and when I returned, they left a number of items behind - perhaps they may have required more effort. So I ran around the house, packing up the last few items and had to frantically call the mover to come back with the truck and pick these items up.
The unpacking crew was GREAT. I wish I had this crew to pack my items. The lead on this crew commented at how poor of a job the packers did...and apologized. It was obvious to her given the labeling, large quantity of boxes, obvious damage to our furniture. When I started to open the boxes, I noticed the movers threw unrelated items together making it very difficult to find items, tried to use as many boxes as possible (they charge by box), items weren't packed with care. I had no less than 30 items damaged in the move.
The claims process was a huge pain- taking pictures of all damages and uploading to the claims website with a questionnaire for each separate item, With 30 plus items, this took A LOT of time. When done, Atlas called me and said an adjuster will be coming to my house. I didn't know what to expect, so I took off of work to meet with the 'adjuster'. It turns out the person they sent assessed the damage but also attempted to fix everything right away. He apologized for the damage caused to all my belongings, even though he did not work for the company directly. He spent about 4 hours working on fixing all the damage on the first day - and some of the more difficult (huge gauges in a table leaf), canvas painting scratches, broken glass on framed art - he took with him to the shop and brought back several weeks later. Overall, I was happy with most of the fixes but here is where I struggle with the company. The company does not take any responsibility for the fact that even if they 'fixed' something, it is still damaged...nor do they account for all the hours I had to spend fighting with them to reimburse you for all the items that can't be fixed (like a shattered vase). They scratched the sides of a hand painted canvas - to fix, they added paint and tried to hide it (to me, that is a damaged piece of art). Our inherited antique furniture that got huge gauges from the move...they filled in with filler and painted over...but again, that will forever be a damaged piece of furniture. My son's hand-made pottery horse clock - they broke the leg in the move. To fix it - they super-glued it back on. Again - fixed, yes, but still damaged forever. I had a sideboard from Pottery barn with an antique/distressed finish on it. They took a huge gauge out of it (the unpacking crew actually noted the damage right away). Because of the location of the damage it is not repairable. Despite several attempts to get reimbursed for it (I told adjuster I'm not signing off on it) the company won't pay me for it. The reason'? The teenager packers, marked the item as 'damaged' due to the antique finish! I was told by the movers that I was signing off on inventory. AT NO POINT has anyone gone over a list of items marked as 'damaged' with me. I was told by the movers that I was signing off on inventory. I want to be reimbursed for the actual damage they have caused to all
Other (requires explanation) Payment/credit for the value of all the items the moving company has damaged.
Unfortunately, we have no record of this customer and do not believe we are the carrier who performed this move. If the customer would please either produce paperwork showing the DOT number and job number to verify it was indeed our company we would greatly appreciate it so we could properly address the customer's complaints.
Otherwise, we respectfully request that this complaint be removed from our file. Thank you!
(The consumer indicated he/she DID NOT accept the response from the business.)
I WAS VERY CLEAR with the restoration company that I am not signing off on the table that was damaged. He said, I was only signing off on the fact that he tried to repair it - which he did, but it was not at all to my satisfaction. The damaged the movers caused (took a giant gauge out of my console table) was not repairable. I've been desperately trying to get a hold of the restoration company to confirm and they are ignoring my requests. Atlas then closed my claim without payment, probably because they are upset that I filed a complaint with Revdex.com.
Since this original consumer's complaint their loss/damage claim has been resolved per the below letter
Payment in the amount of $585 was sent to the customer on 11/6/2018
Thank you
*** x ***
October 31, 2018
Atlas Registration Number: XXXXXXXX
Re: Loss and Damage
***
XXXXX *** Ave.
*** NV XXXXX USA
Dear ***,
Thank you for choosing Atlas as your relocation specialist. We apologize that our relocation services did not meet your expectations. Review of your documents indicates you selected Full Value Protection to cover any verified transit-related damage or loss. The following settlement offer is based on your valuation option, if you selected valuation Option B or C, the deductible is reflected.
Count
Inventory Number
Inventory Category
Inventory Type
Denied
Settlement Type
Settlement Offer Amount
1 270 Bed Frame-Double Repaired 0.00
2 262 Table Dining Room Table Repaired 0.00
3 294 Bed Frame-Queen Repaired 0.00
4 171 Household Item Other-Household Item Yes Items Not Available for Inspection0.00
5 167 Clock Wall Clock Repaired 0.00
6 155 Clock Wall Clock Fair and Reasonable Allowance 60.00
7 179 Household Item Candle Holder Fair and Reasonable Allowance 100.00
8 165 Household Item Mirror Repaired 0.00
9 Household Item Larry Bird Picture Repaired 0.00
10 163 Household Item Canvas Repaired 0.00
11 208 Children's Items Bassinett Holder Repaired 0.00
12 136 Household Item Serving Bowl As Claimed 150.00
13 310 Cabinet Cabinet/Console Table Appearance Allowance 200.00
14 296 Household Item Rack-Metal As Claimed 75.00
15 297 Household Item Rack-Metal Repaired 0.00
16 Children's Items Changing Table Repaired 0.00
Settlement Offer Subtotal 585.00
Except as otherwise provided in this letter, this is a full and final offer on and/or denial of your claim for the items claimed.
Our payment in the amount of $585.00 for settlement of your claim will be forthcoming soon. We appreciate your patience and cooperation during the conclusion of your claim.
Thank you,
***
Claims Representative, CCA
(XXX) XXX-XXXX ext.
Atlas van lines was hired to move my household from *** Arizona to the *** South Carolina area. In doing so several items were lost and damaged. A treadmill was taken apart and only part of the pieces were delivered. Driver was informed at time of unloading. Our refrigerator was disassembled and the handles never arrived. It was also damaged. Driver was informed at time. My craftsman drill never arrived. My wife's mother's antique candy dishes were broken. My Vermont cast8ng smoker was damaged, looked like it was dropped off the back of a truck. This was delivered to the garage. The headboard of our bed was scratched up. My can am spyder motorcycle seat backrest and side arms were not delivered. The value is in excess of 3500 (no idea what price to add for one if a kind family heirloom). The move number is XXXXXXXX. Atlas did not respond timely to this claim, I told them I was traveling for my new job and they could not get a person to view them while I was in town. My wife met the adjuster, but when they only wanted to see the refrigerator, told them to leave. Atlas has made a partial offer, which is not enough to replace the refrigerator, smoker and treadmill, much less the motorcycle seat.
Product_Or_Service: Household move
Other (requires explanation) I would like to receive at least 2500 to cover the cost of the key items.
Our Delivery Documents do not reflect missing items at the time of delivery. Signature at the time of delivery on 6/11/18 shows everything received with nothing noted as missing. A portion of the relocation also delivered to a Mini Storage facility outside of our liability, and the missing items have been denied as no verification of the claimed missing items. We acknowledged the refrigerator and packed dishes for a total of $1175.00
(The consumer indicated he/she DID NOT accept the response from the business.)
This answer does not address my $500 stainless steel Vermont casting smoker that was delivered to my apartment. This smoker was dropped off something or dented with a forklift but is arrived severely dented.
Per discussion with customer, all items with exception of the broken plates were delivered to either self-storage or apt storage and no exceptions at delivery. The refrigerator was acknowledged because it was noted on the 3rd party appliance paperwork. This grill was not noted at the time it was delivered to storage and why denied.
Overcharge of moving service and harassing customer service representatives- difficult to communicate with
On 7/17/18 I initiated a quote through Atlas Van Lines to have them move my items from *** VA to *** NJ. I received a quote for $1275.00. Since I was unaware of my dates I did not confirm anything at the time. I continued to get emails and phone calls every day about booking the service. Finally on 8/13/18 I had dates to move and confirmed with the representative the quote and dates on the phone. Representative name: *** (no last name) Phone number: XXX-XXX-XXXX. Our communication was cordial enough but I thought it was odd that the deposit had to be via credit card and I had to pay 70% when the movers came to my residence to pick up my stuff only through cash, check, or money order- no credit card option and then I had to pay the 30% when they arrived the same way. I think a company like Atlas would allow a customer to pay via credit card for such a large sum of money. Fast forward to the day before the move (8/28/18) I received a call from another member of Atlas, ***, to schedule the time for the movers to arrive. The agent pressed me to get a 3 PM time frame to use the loading dock/elevator. I finally got the time after a lot of hassle on my side only for the movers to not arrive until 6 PM. When the movers arrived they reeked of *** They were very good at their job so I have no complaints thus far with the movers. Upon finishing the job I was informed that my items took up more space than originally quoted (418 cf vs 900 cf). This was a shock to me given that I did not load 1/2 of the items on the estimated quote list. I assumed the price would have gone down since I did not have them move my two piece sectional sofa nor my coffee table. I was told I need to discuss the new price with the office since it was such a large discrepancy. Therefore the next day (8/30/18), I called the phone numbers I had from the representative and dispatcher six times with no luck of getting a hold of anyone. Then called the main corporate number and had a conversation with a lady who did not even work for Atlas but Ace, because the main line transferred me to the wrong company. Therefore I called again on 8/31/18 at 9:35 AM, which happened to be one of the first days I wrote that I would be available to receive my items. I spoke with *** (no last name) who informed me that my stuff won't arrive until 9/5 or 9/6. When I inquired why not 8/31 or 9/1 as I had instructed and was written in the quote I was transferred to *** again. My experience with *** was the most demoralizing, rude customer service experience of my life. I was yelled at and unable to speak to her to try to talk out the situation. I had never rose my voice but wanted to see if there was anything I could do to change the dates and discuss the price. When I became unable to speak to her anymore because I was so upset I tried to have my boyfriend speak to her. She informed him she could not talk to him because he was not on the quote and she is not authorized to speak to him. When I asked to authorize him she flat out refused. When I asked to speak to a manager she said "no". All of this was done in a "talk over me", yelling manner. I then called *** back and asked for her to figure out the payment situation on her side and she was nice enough to say she would look into it and call me back at 12:30 PM. She never called at 12:30 therefore I called at 1 PM, 2 PM, and finally got a hold of her at 3 PM. She informed me that her manager, ***, said there is nothing she can do and we have to pay the new fee ($3000 vs $1275). She said the movers will come Wednesday, 9/5, and the best negotiation I could get was securing a 5 PM time window. I have not received my items yet but I hope the last part of this service works out. I expected a lot more from a Revdex.com company and a major moving company. I hope this dispute helps resolve my situation and prevent others from using this service. My job number is: XXXXXXXX.
I would like a refund of $1,725 as that is the difference between the quote price and new cost. I am asking for a refund as I am unsure if this will be solved by the time I receive my items and be forced to pay the extra cost to get my items back. I would also like Atlas to provide better customer service contact information for others who get put in situations like mine and have no one to talk to. I would like for *** to be put in a training program to provide better customer service. I would like for movers to not come into homes reeking of *** I would like to not see the exact same situation as mine posted by other customers online- I would like for this quote one price and double it upon finished packing to stop. I would lastly like for all of Atlas' services to be looked at again by the Revdex.com and decide if they really deserve to be on your list.
We can not find a registration for this customer within Atlas Van Lines database under this name.
None of the individuals she references by name work at Atlas as Well. I attempted to call the one phone number she provided and it just rings and does not appear to belong to any of our agency.
The reference number she provides is not an Atlas registration number as well.
Two items were damaged in my move and Atlas won't cover the repairs. They are an antique grandfather clock and glass in my china cabinet.
Atlas moved me last October. They packed the house and moved me from Indiana to Alabama. Many of the boxes they packed don't list the contents inside. They damaged and lost the following items: china cabinet, patio table, couch cushions, grandfather clock, patio umbrella. Most of the items they have covered. But they refuse to cover the costs of the china cabinet glass and the grandfather clock. They say the clock was repaired before their third party folks could look at it. That's not true. Their third party came to the house and advised that I located an antique clock specialist. I did that. Now Atlas won't pay for the repairs. The glass was dangerous - it was going to continue to split and shatter, so I had it replaced. Atlas says that's also against their "policy." The customer service folks are rude and disrespectful. One of the worst customer service experiences I've had. They have also brought up that it took several months for me to file the claim. I am within their 9 month time period. This was an abnormal move - I relocated to move into my daughter and son-in-law's home. It has taken us awhile to get every thing unpacked. But, again, I filed the complaint within their 9 month period.
I want them to cover the costs of the repairs.
We denied 2 items on this customers claim - the contested Grandfather Clock and the Glass to the China cabinet. This damage was not noted at delivery on 10/16/2017 and the claim was not received until 7/12/2018. The Grandfather clock was already under repair with our inspection was done - so we have no way to verify the damage done. The Glass was disposed for the China cabinet, and again nothing to verify and why these were denied.
The customer did sign our Claim release and accepted the settlement offer presented to her and is receiving a check from Atlas for $2237.00 as agreed upon.
(The consumer indicated he/she DID NOT accept the response from the business.)
I did have an inspection on my clock in December of 2017. I was told by that inspector they could not repair my clock because it was an antique and they did not know anyone in my area that could repair. Atlas sent out a 3rd party inspector in my area. 3rd party is Atlas' term. I contacted them and they say I'm lying. I most assuredly am not!!! Atlas is trying to get out of paying my claim on clock and hutch glass. I had to sign my claim or they would not pay for all the other items they lost or destroyed. But this claim is not complete.
The claim release the customer signed for settlement and payment says.
This release is a complete release of any and all claims, known or unknown. She accepted the terms of securing the payment of $2237.00 and the claim is closed. She knew we were denying these two items when she signed the release. We can not change the settlement
(The consumer indicated he/she DID NOT accept the response from the business.)
You cannot inspect every item the second they are unlloading. Many boxes were not even marked in this disaster of a move. I had 3/4 guy's asking me what rooms the boxes went and I had no idea what was even in those boxes!!! The movers had no idea how to assemble my antique clock and I had no way of knowing my clock was broken from the move. No idea! Same with my glass in China cabinet. It was a hair line break and we found it when we were unloading my China/Chrystal. We were not able to continue unpacking China because the glass was broken and had to be repaired before putting China in cabinet with broken/dangerous broken glass! Their "claim" that I did not inspect the second it came off the truck is ludicrous and their way of getting out of paying me for their incompetence. A 3rd party, their term not mine, was sent out by Atlas December 2017 and as I stated had no idea how to proceed with my broken clock, etc. They say this did not
happen but it most assuredly did happen! Anither ploy to no t pay me for their incompetence. I have never dealt with such rude, incompetent people who are trying to get out of paying me for their horrible incompetence! Worst company ever! I paid over 10,000 dollars for this horrible move and they are not wanting to pay 500.00 for broken iteims that they broke. I Only signed because the deadline was up and they would have not paid me for ALL other broken/lost items. They knew I was signing under protest of the items not yet settled! Despicable people!!! Horrible customer service!!! I need them to pay me for these two items and stop trying to avert their responsibility to me!!!
We hired the following company representing Atlas Van Lines in Colorado Springs to move and store our items to Mesa, Arizona. We had so much damage to the items upon delivery, it took several pages to document it all. The worst being damage to an antique silver table and our washing machine and dryer. We purchased insurance but it has been three months and they have only fixed a couple of minor items like replacing glass in a picture frame. I have been calling and emailing XXXXX daily for the past three weeks and he hasn't responded.
Product_Or_Service: Moving Delivery of Items
Other (requires explanation) We would like to demand payment on the major items damaged. We figure they total over $6,300 but are willing to take a $5,000 settlement to close this out asap.
It is our understanding that Atlantic is working with the customer to resolve the claim. The customer has been paid $587 as reimbursement for some cleaning costs secured, and offer is being presented for the remaining items that can not be repaired. Repairs were done on several of the damaged items and this should be concluded shortly.
(The consumer indicated he/she DID NOT accept the response from the business.)
We are still waiting for resolution. They hired a company to repair our damaged picture frame and cracked Cal King bed frame that was brand new and cost $2,500. The repair was done well but the integrity of the bed is forever damaged and won't be able to be moved again. We paid for Sears to come look at our washer and dryer. They recommended full replacement but Atlas is pushing back. Keeping in mind they told us to use Sears, we can't understand the delay. We moved in April 12th and it is now August 21st. That is a long long time to go without being able to safely use a washer and dryer in your home. Coin Laundry has been a nightmare. These machines were BRAND NEW when we moved. Still waiting. Please let us know if there is anything we can do to escalate. Thank you!
Final settlement offer was made to the customer and she accepted settlement of $1720.31 and check was mailed on 9/14 to the customer.