Ashley Furniture Industries, Inc.

Hello,
Thank you for contacting
Ashley Furniture Industries, Inc. We appreciate that you have notified us
regarding Mr. [redacted]’s concerns. We take these matters seriously and want to
ensure the proper steps are followed so a resolution can be reached in a...

timely
manner.
 Mr. [redacted] purchased furniture from an Ashley
Furniture HomeStore in [redacted], **. Ashley Furniture HomeStores and authorized
dealers are independently owned and operated. All decisions are made by the
store that sold the product in question.
I took the liberty of
forwarding the information provided by the Revdex.com to the corporate office for the [redacted]
store, along with a request for them to investigate this matter further and
contact Mr. [redacted] to discuss his options.
 
 If you have additional questions or concerns,
please consider contacting the [redacted] HomeStore Customer Care department at
###-###-####.
Sincerely,
[redacted]
[redacted]
Ashley
Furniture Industries, Inc.
Consumer
Affairs Representative

Hello,   Thank you for contacting Ashley Furniture Industries, Inc. We appreciate that you have notified us regarding Mr. [redacted]’s concerns. We take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner.   Mr. [redacted]...

purchased furniture from an Ashley Furniture HomeStore in Chattanooga, TN. Ashley Furniture HomeStores and authorized dealers are independently owned and operated. All decisions are made by the store that sold the product in question.   I took the liberty of forwarding the information provided by the Revdex.com to the corporate office for the Chattanooga store, along with a request for them to investigate this matter further and contact Mr. [redacted] to discuss his options. If you have additional questions or concerns, please consider contacting the Chattanooga HomeStore Customer Care department at ###-###-####.   Sincerely,   [redacted] Ashley Furniture Industries, Inc. Consumer Affairs Representative Tell us why here...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Ms. [redacted], Consumer Affairs Representative, is saying she has contacted her marketing representative in my area and that they are trying to get in touch with a store that is owed by the owner of the store from which I purchased the Ashley Furniture...but, so far, no one has contacted me about what they will do to replace or repair this Ashley Furniture that is peeling like crazy.  Ms. [redacted] requested that I contact her directly.  I began this process by contacting Ashley Consumer Affairs directly via email on July 31, 2014.  After 20 days, I had received no response so I emailed again and said that I would need to contact Revdex.com. At that point,  I received email back from [redacted] on August 19 who said that I would hear back from the marketing specialist in 14-21 business days. I waited the 21 business days without any reply or contact from Ashley or the marketing specialist.  I emailed [redacted] again and she said that 'the part had been delivered to my door'.  I told her I hadn't received 'a part' and she then replied, 'that was a mistake and my claim is being reviewed by the marketing specialist'.  So, it was just back to square one. Now, I am being told the same thing about the marketing representative but he/she has never contacted me directly nor has he/she offered his/her solution to this problem and when it will be resolved.  This furniture needs to be replaced/repaired immediately.  This is a manufacturing issue and should be handled by Ashley Furniture directly as they should stand behind the furniture they make. 
Regards,
[redacted]

Hello,
Thank you
for contacting Ashley Furniture Industries, Inc. We appreciate that you have
notified us regarding Mr. [redacted]’s concerns. We take these matters seriously
and want to ensure the proper steps are followed so a resolution can be reached
in a timely...

manner.
 Ashley Furniture HomeStores and authorized
dealers are independently owned and operated. All advertising decisions are
made by the stores owner.
I took the
liberty of forwarding the information provided by the Revdex.com to the corporate
office for the [redacted] store, along with a request for them to investigate
this matter further.
 
 If you have additional questions or concerns,
please consider contacting the [redacted] HomeStore Customer Care department
at ###-###-#### or ###-###-####.
Sincerely,
[redacted]
Ashley Furniture Industries, Inc.
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
this answer does not resolve any issue. I have not been contacted by the store and keep getting a run around. As the corporate headquarters, all stores should be held to a certain standard. Corporate should work diligently to resolve any customer issue, especially when there has been fraudulent activity and horrible customer service and results. I want every issue addressed and I want the resolution outlined in my original post.  
[redacted]

We are very sorry to hear Mr. [redacted] has chosen not to
accept my response to his Revdex.com claim.
 
Since each of the stores are independently owned and
operated, Ashley Furniture Industries, Inc. in Arcadia, WI does not have access
to each of their individual sales records nor are our computers linked
together. Therefore, Ashley Furniture Industries, Inc. is unable to look into
her concerns further. Which is why we refer his concerns to the Ashley
Furniture Marketing Specialist who works with Mobley Furniture. The Marketing
Specialist is discussing Mr. [redacted]’ concerns with the store and will request
someone from the store contact Mr. [redacted].  
 
Sincerely,
 
Tammy K[redacted]
 
Consumer Affairs Representative
 
Ashley Furniture Industries, Inc.

We are very sorry to hear Mr. & Mrs. [redacted] have chosen not to accept my response to their Revdex.com claim.   Since each of the stores are independently owned and operated, Ashley Furniture Industries, Inc. in Arcadia, WI does not have access to each of their indivdual sales records nor are our computers linked together. Therefore, Ashley Furniture Industries, Inc. is unable to look into her concerns further. Which is why we refer her to contact the [redacted] HomeStore Customer Care department at ###-###-#### for further assistance.   Sincerely,   Tammy [redacted]   [redacted]   Ashley Furniture Industries, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The response was basically "Leave us alone."  I'm opening a complaint with the FTC about your fraudulent advertising.  In the meantime I will be posting the details of this case on every social media site I can find.
Regards,
[redacted]

Hello,We are very sorry to hear that Mr. ** has chose to reject our message regarding his Revdex.com claim. The same day Mr. ** submitted the rejection to the Revdex.com, he also spoke in great length with the Supervisor of the Consumer Affairs department at Ashley Furniture Industries, Inc. The concerns Mr. ** has is between himself and [redacted]. It has also been brought to our attention that on the same purchase Mr. ** purchased from other manufacturers as well. Please consider this claim closed on behalf of Ashley Furniture Industries, Inc. Sincerely, [redacted]Ashley Furniture Industries, Inc.

Hello,We are very sorry to hear that Ms. [redacted] has chose not to accept our response to her concerns. The store has made Ashley Furniture Industries, Inc. aware that they have ordered the necessary parts to assist her with her concerns. Unfortunately, the parts were delivered to them damaged, therefore they needed to reorder. I have requested the store send me the order number and I will then see what I can do to get the parts shipped more quickly. Our sincere apologies for the delay in assisting Ms. [redacted] in the timely manner she would expect. If the Revdex.com or Ms. [redacted] has any questions or concerns, please consider contacting ther [redacted] HomeStore Customer Care department at ###-###-####.Sincerely, [redacted]Ashley Furniture Industries, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. I am not confident that this matter will be resolved by the [redacted] store. I understand the [redacted] store is a franchise, but I don't understand why corporate could not facilitate the resolution of this issue in cooperation with the [redacted] store. 
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
This complaint is not resolved and may be escalating since they are not willing to return the amount that I paid for the couch.
Regards,
[redacted]

Hello, Thank you for contacting Ashley Furniture
Industries, Inc. Since the stores are all independently owned and operated, they develop and implement their own policies and procedures. However, per the manufacturer's Claim Procedure all warranties are through the retailer....

[redacted]Ms. [redacted]'s concerns have been forwarded to the appropriate parties at the [redacted] HomeStore Customer Care department. It has been recommended that they contact Ms. [redacted] to further discuss her concerns. If she has any questions, we suggest that she contact them at ###-###-####. Sincerely,[redacted]Consumer Affairs RepresentativeAshley Furniture Industries, Inc.

Hello,
Thank you for contacting
Ashley Furniture Industries, Inc. We appreciate that you have notified us
regarding Ms. [redacted]’s concerns. We take these matters seriously and want to ensure
the proper steps are followed so a resolution can be reached in a timely
manner.
Ms....

[redacted] purchased
furniture from an Ashley Furniture HomeStore in [redacted]. Ashley Furniture
HomeStores and authorized dealers are independently owned and operated. All decisions
are made by the store that sold the product in question.
I took the liberty of
forwarding the information provided by the Revdex.com to the corporate office for the Florence
store, along with a request for them to investigate this matter further and
contact Ms.[redacted] to discuss her options.
 
 If you have additional questions or concerns,
please consider contacting the Florence HomeStore Customer Care department at
###-###-####.
Sincerely,
[redacted]
Ashley
Furniture Industries, Inc.
[redacted]

Hello,Thank you for contacting
Ashley Furniture Industries, Inc. We appreciate that you have notified us
regarding Ms. [redacted]’ concerns. We take these matters seriously and want
to ensure the proper steps are followed so a resolution can be reached in a
timely manner.Each authorized Ashley dealer...

and HomeStore is independently
owned and operated. All warranties are handled at the retail level; therefore,
I do not have information at our office regarding the status of Ms. [redacted]’ claim.If  Ms. [redacted] or
the Revdex.com would like to reply to this email ([redacted]) with
additional information, I would be happy to forward a request for service to
the owners and/or managers of the store from whom she purchased. Please provide
me with the name and location of the store where the furniture was purchased
and the model and serial numbers of the items in question.Thank you.[redacted]Ashley
Furniture Industries, Inc.Consumer
Affairs Representative

We are very sorry to hear Mr. [redacted] has chosen not to accept my response to his Revdex.com claim.   Since each of the stores are independently owned and operated, Ashley Furniture Industries, Inc. in Arcadia, WI does not have access to each of their individual sales records nor are our computers linked together. Therefore, Ashley Furniture Industries, Inc. is unable to look into her concerns further. Which is why we refer her to contact the [redacted] HomeStore Customer Care department at ###-###-#### for further assistance.   Sincerely,   Tammy [redacted]   [redacted]   Ashley Furniture Industries, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.after the initial repair was done. The love seat was sent to their warehouse facility and it was determined to my knowledge that the damage that had been done is in deed a manufacture defect. Also upon upon redelivery the furniture was further broken by delivery personnel. I have made many attempts to contact them in regards to these issues and have experienced a failure of them being willing to communicate. I have left several messages for the Service department manager with no response. It is in my opinion that Ashley furniture intentionally prolonged repair process because I stated that I was unhappy with the service and repair that was done initially. I explained to them that I did not utilize the furniture immediately upon receipt. Due to complications during my my pregnancy and was bedbound towards the end of my pregnancy with the furniture was purchased. I've been spent a number of weeks at my mothers where the furniture is not located.I do believe that the frame issue with the wood is the reason that the recliner does not close preferably. I am formed Ashley furniture that the recliner was not closing properly in the initial stages however I do not believe that that was relayed to their customer support by the person who took The complaint. Therefore the technician only looked at the frame and did not examine the recliner. I do believe that the frame may have been broken due to the recliner not functioning properly and inability to close it properly. I have asked them many occasions to speak with someone at the corporate level in regards to this issue however Ashley furniture has dodge my calls. 
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

Hello,   Thank you for contacting Ashley Furniture Industries, Inc. We appreciate that you have notified us regarding Ms. [redacted]’s concerns. We take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner.   Ms. [redacted]...

purchased furniture from an Ashley Furniture HomeStore in Ledgewood, NJ. Ashley Furniture HomeStores and authorized dealers are independently owned and operated. All decisions are made by the store that sold the product in question.   I took the liberty of forwarding the information provided by the Revdex.com to the corporate office for the Ledgewood store, along with a request for them to investigate this matter further and contact Ms. [redacted] to discuss her options. If you have additional questions or concerns, please consider contacting the Ledgewood HomeStore Customer Care department at ###-###-####.   Sincerely,   [redacted] Ashley Furniture Industries, Inc. Consumer Affairs Representative

Hello,   Thank you for contacting Ashley Furniture Industries, Inc. We appreciate that you have notified us regarding Ms. [redacted] situation. We take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner.   Ms. [redacted]...

purchased furniture from an Ashley Furniture HomeStore in Glendale, AZ. All warranty decisions are made by the store that sold the product in question. It states in the warranty booklet Ms. [redacted] should have received with her furniture, “If a problem should arise which you feel is covered by our Limited Warranties, contact the Ashley Furniture Industries, Inc. authorized retailer from whom you purchased your furniture.”   On behalf of Ms. [redacted] we will reach out to the Customer Care Management Team in the Glendale area with the information provided by the Revdex.com.   If you have additional questions or concerns, please consider contacting the Glendale HomeStore Customer Care department at 602-442-7800.   Sincerely,   [redacted]
Ashley Furniture Industries, Inc. Consumer Affairs Representative

Hello,
Thank you for contacting
Ashley Furniture Industries, Inc. We appreciate that you have notified us
regarding Ms. [redacted]’s concerns. We take these matters seriously and want to
ensure the proper steps are followed so a resolution can be reached in a timely
manner.
Ms....

[redacted] purchased
furniture from an Ashley Furniture HomeStore in [redacted]. Ashley
Furniture HomeStores and authorized dealers are independently owned and operated.
All
decisions are made by the
store that sold the product in question.
I took the liberty of
forwarding the information provided by the Revdex.com to the corporate office for the Salt
Lake City store, along with a request for them to investigate this matter
further and contact Ms. [redacted] to discuss her options.
 
 If you have additional questions or concerns,
please consider contacting the [redacted] HomeStore Customer Care
department at ###-###-####.
Sincerely,
[redacted]
Ashley
Furniture Industries, Inc.
Consumer
Affairs Representative