Ashley Furniture Industries, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]The response sent by Ashley is the exact same response they keep sending. After numerous calls to the [redacted] "Customer Care" department (the [redacted] facility my complaint is about), I was finally able to reach someone who would speak to me. They informed me that because I filed a complaint with the Revdex.com, all they would be willing to do for me is the bare minimum of putting velcro on my sectional. They consider this an acceptable solution to flat cushions?  I've never heard of a business retaliating against the customer that had a fair complaint. Best part is I had to repeatedly call them, no one contacted me. I have never had a manager reach out to me. Ashley Furniture has repeatedly shown me that the customer does not matter. Only their money. I want my money back for this defective sectional. I want to take my business elsewhere. I will never purchase another piece of Ashley Furniture. I am under no delusion that this matters to anyone at Ashley. That has clearly been proven. This matter is not closed. A customer rep repeatedly telling me everything is forwarded to the [redacted] Customer Care department solves no part of my complaint. No one at Ashley is interested in helping me, just ignoring me. 
Regards,
[redacted]

Hello,We are very sorry to hear that Mr. [redacted] has chose not to accept our response to his Revdex.com claim. Since each of the stores are independently owned and operated, Ashley Furniture Industries, Inc. doe not have access to their individual sale records or claims. We recommend that Mr. [redacted] continue to work with the HomeStore in [redacted]. Their customer cr is ###-###-####. Please consider this claim closed on behalf of Ashley Furniture Industries, Inc. in [redacted] Sincerely, [redacted]Ashley Furniture Industries, Inc.

Hello,   Thank you for contacting Ashley Furniture Industries, Inc. We appreciate that you have notified us regarding Ms. [redacted]’s concerns. We take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner.   Ms. [redacted]...

purchased furniture from the Ashley Furniture’s website, www.ashleyfurniturehomestore.com.  All decisions are made by their customer care department.    I have taken the liberty of forwarding the information provided by the Revdex.com to the online customer care department, along with a request for them to investigate this matter further and contact Ms. [redacted] to discuss his/her options.   If you have additional questions or concerns, please consider contacting the Customer Care department at ###-###-####.   Sincerely,   Tammy [redacted] Ashley Furniture Industries, Inc. [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
See my attached invoice from Ashley when I made my online purchase.  It says I am being charged for In-Home Delivery and Assembly Included.I needed this as I was sending this furniture to my pregnant daughter and her husband.  They left the furniture at street side and made my pregnant daughter and son in law have to carry this furniture into the home and assemble it themselves.  Since I paid for this I want my $99.99 shipping and assembly charge back since they did not do it.They just gave an excuse that they are looking into it with another department.  They have made no attempt to refund the money other then give excuses like they are doing to Revdex.com now.
Regards,
[redacted]

Hello,   Thank you for contacting Ashley Furniture Industries, Inc. We appreciate that you have notified us regarding Mr. [redacted]’s concerns. We take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner.   Mr....

[redacted] purchased furniture from an Ashley Furniture HomeStore in [redacted]. Ashley Furniture HomeStores and authorized dealers are independently owned and operated. All decisions are made by the store that sold the product in question.   I took the liberty of forwarding the information provided by the Revdex.com to the corporate office for the Brooklyn store, along with a request for them to investigate this matter further and contact Mr. [redacted] to discuss his options.   If you have additional questions or concerns, please consider contacting the Brooklyn HomeStore Customer Care department at ###-###-####.   Sincerely,   Tammy [redacted] Ashley Furniture Industries, Inc. Consumer Affairs Representative Tell us why here...

Hello,We are very sorry to hear that Ms. [redacted] has chose not to accept our response to her Revdex.com claim. Since the stores are all independently owned and operated, Ashley Furniture Industries, Inc. does not have access to their individual sales records. Therefore, her concerns have been forwarded to the [redacted] HomeStore Customer Care department for further review. Please consider this claim closed on behalf of Ashley Furniture Industries, Inc. in [redacted]. Sincerely,[redacted]Ashley Furniture Industries, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. A representative reached out to me and agreed to accept the box spring and refund me the cost. They also agreed to look into the damaged furniture.
Regards,
 
[redacted]

I will rework the original complaint to reflect the [redacted] store.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Hello,I am very sorry to hear Ms. [redacted] has chose to not accept our response to her Revdex.com claim. Since each of the stores are independently owned and operated, Ashley Furniture Industries, Inc. in Arcadia, WI does not have access to each of their sales orders or claims. It is highly recommended that Ms. [redacted] contact the [redacted] HomeStore Customer Care department at ###-###-#### to further discuss her concerns.Please consider this claim closed on behalf of Ashley Furniture Industries, Inc. Sincerely,[redacted]Ashley Furniture Industries, Inc.

Hello,Thank you
for contacting Ashley Furniture Industries, Inc. We appreciate that you have
notified us regarding Mr. [redacted]’s concerns. We take these matters seriously
and want to ensure the proper steps are followed so a resolution can be reached
in a timely manner.Mr. [redacted]...

purchased
furniture from an authorized Ashley dealer, [redacted], in [redacted]. Ashley
dealers are independently owned and operated and are responsible for processing
warranty claims at the retail level. It states in the Claim Procedure section
of the warranty booklet Mr. [redacted] should have received with his furniture,
“If a problem should arise which you feel is covered by our Limited Warranties,
contact the Ashley Furniture Industries, Inc. authorized retailer from whom you
purchased your furniture.” I took the liberty of
forwarding the information provided by the Revdex.com to the Ashley Marketing
Specialist in the [redacted] area. The Marketing Specialist will assist store
management with this claim and will instruct them to contact Mr. [redacted]  to discuss his options.If you have
additional questions or concerns, please do not hesitate to call me. My
telephone number is ###-###-####, ext. [redacted].Sincerely,[redacted]Ashley
Furniture Industries, Inc.Consumer
Affairs RepresentativeTell us why here...

Hello,
Thank you for contacting
Ashley Furniture Industries, Inc. We appreciate that you have notified us
regarding Ms. [redacted]’s concerns. We take these matters seriously and want to
ensure the proper steps are followed so a resolution can be reached in a timely
manner.
Ms. [redacted]...

purchased
furniture from an Ashley Furniture HomeStore in [redacted]. Ashley Furniture
HomeStores and authorized dealers are independently owned and operated. All decisions
are made by the store that sold the product in question.
I took the liberty of
forwarding the information provided by the Revdex.com to the corporate office for the [redacted]
store, along with a request for them to investigate this matter further and
contact Ms. [redacted] to discuss her options.
 
 If you have additional questions or concerns,
please consider contacting the [redacted] HomeStore Customer Care department at
###-###-####.
Sincerely,
Tammy
K[redacted]
Ashley
Furniture Industries, Inc.
[redacted]

Hello,
Thank you for contacting Ashley
Furniture Industries, Inc. We appreciate that you have notified us regarding Mr.
[redacted]’s concerns. We take these matters seriously and want to ensure the proper
steps are followed so a resolution can be reached in a timely manner.
Ashley...

Furniture Industries, Inc. is requesting that Mr.
[redacted] provide the following information for further review.
 
*a complete legible copy of your original receipt
*the model number of the item(s) in question
*the serial number off each item
*a detailed description of the problem(s)
*photos if available (one of the entire unit and one or two
close ups)
*your name
*your address
*daytime phone number
*Claim No: [redacted]
He may send it to one of the below.
Our fax number is: ###-###-####.
 
E-mail address is: [redacted]
 
 Our mailing address
is:
 
Ashley Furniture Corporate Office
Attn: Consumer Affairs Department
[redacted]
[redacted]
If you have additional questions or
concerns, please do not hesitate to call me. My telephone number is
###-###-####, ext. [redacted].
Sincerely,
[redacted]
Ashley Furniture Industries, Inc.
Consumer Affairs Representative

Hello,   Thank you for contacting Ashley Furniture Industries, Inc. We appreciate that you have notified us regarding Mr. [redacted]’ concerns. We take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner.   Mr. [redacted]...

purchased furniture from an Ashley Furniture HomeStore in [redacted]. Ashley Furniture HomeStores and authorized dealers are independently owned and operated. All decisions are made by the store that sold the product in question.   I took the liberty of forwarding the information provided by the Revdex.com to the corporate office for the Humble store, along with a request for them to investigate this matter further and contact Mr. [redacted] to discuss his options.   If you have additional questions or concerns, please consider contacting the Humble HomeStore Customer Care department at ###-###-####.   Sincerely,   Tammy [redacted] Ashley Furniture Industries, Inc. Consumer Affairs Representative

Hello,
Thank you for contacting
Ashley Furniture Industries, Inc. We appreciate that you have notified us
regarding Ms. [redacted]’s concerns. We take these matters seriously and want to
ensure the proper steps are followed so a resolution can be reached in a timely
manner.
Ms....

[redacted] purchased
furniture from an Ashley Furniture HomeStore in [redacted]. Ashley
Furniture HomeStores and authorized dealers are independently owned and operated.
All decisions are made by the store that sold the product in question.
I took the liberty of
forwarding the information provided by the Revdex.com to the corporate office for the [redacted]
store, along with a request for them to investigate this matter further and
contact Ms. [redacted] to discuss her options.
 
 If you have additional questions or concerns,
please consider contacting the [redacted] HomeStore Customer Care department
at ###-###-####.
Sincerely,
[redacted]
Ashley
Furniture Industries, Inc.
[redacted]

Hello,
Thank you for contacting
Ashley Furniture Industries, Inc. We appreciate that you have notified us
regarding Ms. [redacted]’s concerns. We take these matters seriously and want to ensure
the proper steps are followed so a resolution can be reached in a timely
manner.
Ms....

[redacted] purchased
furniture from an Ashley Furniture HomeStore in [redacted]. Ashley Furniture
HomeStores and authorized dealers are independently owned and operated. All
warranty decisions are made by the store that sold the product in question. It
states in the warranty booklet Ms. [redacted] should have received with her
furniture, “If a problem should arise which you feel is covered by our Limited
Warranties, contact the Ashley Furniture Industries, Inc. authorized retailer
from whom you purchased your furniture.”
I took the liberty of
forwarding the information provided by the Revdex.com to the corporate office for the Houston
store, along with a request for them to investigate this matter further and
contact Ms. [redacted] to discuss her options.
 
 If you have additional questions or concerns,
please consider contacting the Houston HomeStore Customer Care department at
###-###-#### or ###-###-####.
Sincerely,
[redacted]
[redacted]
Ashley
Furniture Industries, Inc.
[redacted]

Hello,
Thank you for contacting
Ashley Furniture Industries, Inc. We appreciate that you have notified us
regarding Mr. [redacted]’s concerns. We take these matters seriously and want to
ensure the proper steps are followed so a resolution can be reached in a timely
manner.
Mr. [redacted]...

purchased
furniture from an Ashley Furniture HomeStore in [redacted]. Ashley
Furniture HomeStores and authorized dealers are independently owned and
operated. All decisions are made by the store that sold the product in
question.
I took the liberty of
forwarding the information provided by the Revdex.com to the corporate office for the Jacksonville
store, along with a request for them to investigate this matter further and
contact Mr. [redacted] to discuss her options.
 
 If you have additional questions or concerns,
please consider contacting the Jacksonville HomeStore Customer Care department at
###-###-####.
 
Please
consider this claim closed on behalf of Ashley Furniture Industries, Inc.
Sincerely,
[redacted]
Ashley
Furniture Industries, Inc.
Consumer
Affairs Representative

Please omit the paragraph regarding compensation for lost wages. What I meant to say is there was no comprehension for the amount of time spent at home instead of work waiting for a delivery.

We are very sorry to hear that Mr. [redacted] has chose to not accept our response to his Revdex.com claim. On November 10, 2014, his claim was forwarded to the Head of Customer Care for the independently owned and operated [redacted] HomeStore. On the same day the HomeStore replied back explaining that they spoke with Mr. [redacted], they have refunded Mr. [redacted] in full. If you have any further questions or concerns, please consider contacting the HomeStore Customer Care department at ###-###-#### as Mr. [redacted]'s concerns are between himself and the store. Please consider this claim closed on behalf of Ashley Furniture Industries, Inc. Sincerely, [redacted] Consumer Affairs Representative Ashley Furniture Industries, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. I Spoke to [redacted] two weeks ago at. PH [redacted] who promised me that he would take care of the situation and contact me back in two days and it now been two weeks. Ashley Furniture is not following up on the promises or the responses their telling you. AT THIS POINT I'm not sure where to go No One Calls you back ...
Regards,
[redacted]