Ashley Furniture Industries, Inc.

Hello,
Thank you for contacting
Ashley Furniture Industries, Inc. We appreciate that you have notified us
regarding Mr. [redacted]’ concerns. We take these matters seriously and want to ensure
the proper steps are followed so a resolution can be reached in a timely
manner.
 Mr....

[redacted] purchased furniture from an Ashley
Furniture HomeStore in [redacted]. Ashley Furniture HomeStores and
authorized dealers are independently owned and operated. All decisions are made
by the store that sold the product in question.
I took the liberty of
forwarding the information provided by the Revdex.com to the corporate office for the St.
Louis store, along with a request for them to investigate this matter further
and contact Mr. [redacted] to discuss his options.
 
 If you have additional questions or concerns,
please consider contacting the [redacted] HomeStore Customer Care department at
###-###-#### or ###-###-####.
Sincerely,
[redacted]
[redacted]
Ashley
Furniture Industries, Inc.
Consumer
Affairs Representative

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The customer cr they provided in their response is of no use to me.  I have already called this number and was told that they couldn't help me.  I would like a manager's name and number to contact for the Corporate office for the [redacted] store.
Regards,
[redacted]

Hello,   Thank you for contacting Ashley Furniture Industries, Inc. We appreciate that you have notified us regarding Ms. [redacted]’s concerns. We take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner.   Ms. [redacted]...

purchased furniture from an Ashley Furniture HomeStore in [redacted]. Ashley Furniture HomeStores and authorized dealers are independently owned and operated. All decisions are made by the store that sold the product in question.   I took the liberty of forwarding the information provided by the Revdex.com to the corporate office for the Virginia Beach store, along with a request for them to investigate this matter further and contact Ms. [redacted] to discuss her options.   If you have additional questions or concerns, please consider contacting the Virginia Beach HomeStore Customer Care department at ###-###-####.   Sincerely,   Tammy [redacted] Ashley Furniture Industries, Inc. Consumer Affairs Representative

Hello, Ashley Furniture Industries, Inc. has done every thing they can to assist this account with Ms. [redacted]' concerns. She will need to continue to work with [redacted] store or corporate customer care. Ashley does not have access to each of the stores individual sales records to see the status of her claim. Please close this claim on behalf of Ashley Furniture Industries, Inc.  Sincerely, [redacted]Consumer Affairs RepresentativeAshley Furniture Industries, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I'm apparently waiting for their response from headquarters regarding their fraudulent advertising.  
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I just would like to know a time frame for when or if someone is going to be contacting myself or Brandon to see what the options are to reslove this issue.
Regards,
 
[redacted]

Hello,
Thank you for contacting
Ashley Furniture Industries, Inc. We appreciate that you have notified us
regarding Mr. & Mrs. [redacted]’s concerns. We take these matters seriously
and want to ensure the proper steps are followed so a resolution can be reached
in a timely...

manner.
 Mr. & Mrs. [redacted] purchased furniture
from an Ashley Furniture HomeStore in [redacted]. Ashley Furniture HomeStores
and authorized dealers are independently owned and operated. All decisions are
made by the store that sold the product in question.
I took the liberty of
forwarding the information provided by the Revdex.com to the corporate office for the
[redacted] store, along with a request for them to investigate this matter further
and contact Mr. & Mrs. [redacted] to discuss their options.
 
 If you have additional questions or concerns,
please consider contacting the [redacted] HomeStore Customer Care department at
###-###-####.
Sincerely,
[redacted]
Ashley
Furniture Industries, Inc.
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
COMPLAINT ID # -[redacted]. HAS NOT BEEN RESOLVED!!!! That's what the response has been sent to me on 10-20-16, and if I don't respond by 10 days it's closed! And you'll contact me if you need anything from me!!! Tracy did absolutely nothing! I explained to her the issue, she didn't ask question,all she said is if I'd still like to purchase the couches again...I can. She really didn't care. After I got that response. I told her I wanted the letter that was turned in to Revdex.com to hit Todd Menek's(CEO) Desk. That is the last conversation and now it's closed with resolved!!!! I don't even know that, that has even happened. Do I need to send a certified letter?NO WHERE NEAR RESOLVED!!! Complaint Details Customer Service Issues, Delivery Issues, Product Issues Customer Service- Not professional, didn't care, made many mistakes from building the structure of the couch to handling the problems, the delivery the credit to my account and then the pick up of the couches with little rips to just throwing them into the pick up truck with no care or concerns. Product issues- Came damaged- ripped material- uneven framework, took pictures, Delivery employees left it at my house, were going to let Ashley Furniture know. Because was left at house. I was entitled to an upholsterer to come access the product, if he could repair it here, then that's what I got not a new couch. I'd have to take time off of my job since there was only 1 day he could come out during the middle of the week. They only offered a Saturday, when I informed going to corporate & B.B.B. Delivery issues, are suppose to contact you by call or text 20 minutes out before they arrive- Never happened. Desired Settlement: Contact by the business They need to be aware of what's really going on in the corporation. They need to put better policies in place. Better protocol's. Need better quality control policies Should not be allowed to leave faulty product in consumers homes when there's an apparent problem with their products! They hope the consumer doesn't catch on before they leave it. Once there's a problem after that it become the consumers issue.  
Regards,
[redacted]

We are very sorry to hear Mr. [redacted] has chosen not to
accept my response to his Revdex.com claim. Since each of the stores are independently owned and
operated, Ashley Furniture Industries, Inc. in Arcadia, WI does not have access
to each of their individual sales records nor are our computers linked
together. Therefore, Ashley Furniture Industries, Inc. is unable to look into
her concerns further. Which is why we refer her to contact the [redacted] HomeStore Customer Care department at ###-###-#### for further
assistance. Sincerely, [redacted]Ashley Furniture Industries, Inc.Tell us why here...

The store number is [redacted], the address is [redacted]. The price of the desk is $459.99 for cash price, though I selected financing which were I not to pay it off early would amount to $1,007.79. I have told them without the order being filled and the desk in my office, I...

would not make any payment. The Revdex.com link I followed was posted at the bottom of their website.

Hello,
Thank you for contacting
Ashley Furniture Industries, Inc. We appreciate that you have notified us
regarding Ms. [redacted]’s concerns. We take these matters seriously and want to ensure
the proper steps are followed so a resolution can be reached in a timely
manner.
 Ms....

[redacted] purchased furniture from an Ashley
Furniture HomeStore in [redacted]. Ashley Furniture HomeStores and
authorized dealers are independently owned and operated. All decisions are made
by the store that sold the product in question.
I took the liberty of
for[redacted]ing the information provided by the Revdex.com to the corporate office for the [redacted]
store, along with a request for them to investigate this matter further and
contact Mr. [redacted] to discuss his options.
 
 If you have additional questions or concerns,
please consider contacting the [redacted] HomeStore Customer Care department at
###-###-####.
Sincerely,
[redacted]
Ashley
Furniture Industries, Inc.
[redacted]

Hello,   Thank you for contacting Ashley Furniture Industries, Inc. We appreciate that you have notified us regarding Ms. [redacted]’s concerns. We take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner.   Ms. [redacted]...

purchased furniture from the Ashley Furniture’s website, www.ashleyfurniturehomestore.com.  All decisions are made by their customer care department.    I have taken the liberty of forwarding the information provided by the Revdex.com to the online customer care department, along with a request for them to investigate this matter further and contact Ms. [redacted] to discuss his/her options.   If you have additional questions or concerns, please consider contacting the Customer Care department at ###-###-####.   Sincerely,   [redacted] Ashley Furniture Industries, Inc. Consumer Affairs Representative

Hello,Thank you for contactingAshley Furniture Industries, Inc. We appreciate that you have notified usregarding Mr. [redacted]’ concerns. We take these matters seriously and want toensure the proper steps are followed so a resolution can be reached in a timelymanner. Mr. [redacted] purchased furniture...

from an AshleyFurniture HomeStore in [redacted]. Ashley Furniture HomeStores and authorizeddealers are independently owned and operated. All decisions are made by thestore that sold the product in question. I took the liberty offorwarding the information provided by the Revdex.com to the corporate office for the ElPaso store, along with a request for them to investigate this matter furtherand contact Mr. [redacted] to discuss his options.  If you have additional questions or concerns,please consider contacting the [redacted] HomeStore Customer Care department at###-###-####.Sincerely,[redacted]
[redacted]AshleyFurniture Industries, Inc.ConsumerAffairs Representative

We are very sorry to hear Ms. [redacted] has chosen not to
accept my response to her Revdex.com claim. Since each of the stores are independently owned and
operated, Ashley Furniture Industries, Inc. in Arcadia, WI does not have access
to each of their individual sales records nor are our computers linked
together. Therefore, Ashley Furniture Industries, Inc. is unable to look into
her concerns further. Which is why we refer her to contact the [redacted]
HomeStore Customer Care department at ###-###-####  for further assistance. Sincerely, [redacted]Ashley Furniture Industries, Inc.

Hello,
 
We are very sorry to hear Mr. [redacted] has chosen not to
accept my response to his Revdex.com claim.
 
Since each of the stores are independently owned and
operated, Ashley Furniture Industries, Inc. in Arcadia, WI does not have access
to each of their individual sales records nor are our computers linked
together. Therefore, Ashley Furniture Industries, Inc. is unable to look into
her concerns further. Which is why we refer him to contact the [redacted]
HomeStore Customer Care department at ###-###-#### for further assistance.
 
Sincerely,
 
Tammy K[redacted]
 
Consumer Affairs Representative
 
Ashley Furniture Industries, Inc.

This purchase was made from: [redacted]The complaint was made to Ashley Furniture's HQ.

Hello,
Thank you for contacting
Ashley Furniture Industries, Inc. We appreciate that you have notified us
regarding Mr. [redacted]’s concerns. We take these matters seriously and want to
ensure the proper steps are followed so a resolution can be reached in a...

timely
manner.
 Mr. [redacted] purchased furniture from an
Ashley Furniture HomeStore in [redacted]. Ashley Furniture HomeStores and
authorized dealers are independently owned and operated. All decisions are made
by the store that sold the product in question.
I took the liberty of
forwarding the information provided by the Revdex.com to the corporate office for the Indianpolis
store, along with a request for them to investigate this matter further and
contact Mr. [redacted] to discuss his options.
 
 If you have additional questions or concerns,
please consider contact the Indianpolis HomeStore
Customer Care department at ###-###-#### or ###-###-####.
Sincerely,
[redacted]
Ashley
Furniture Industries, Inc.
[redacted]

Hello,
Thank you for contacting
Ashley Furniture Industries, Inc. We appreciate that you have notified us
regarding Ms. [redacted]-[redacted]’s concerns. We take these matters seriously and
want to ensure the proper steps are followed so a resolution can be reached in
a timely...

manner.
Ms. [redacted]-[redacted]
purchased furniture from an Ashley Furniture HomeStore in [redacted].
Ashley Furniture HomeStores and authorized dealers are independently owned and
operated. All decisions are made by the store that sold the product in
question.
I took the liberty of
forwarding the information provided by the Revdex.com to the corporate office for the [redacted]
store, along with a request for them to investigate this matter further and
contact Ms. [redacted]-[redacted] to discuss her options.
 
 If you have additional questions or concerns,
please consider contacting the [redacted] HomeStore Customer Care department
at ###-###-####.
Sincerely,
[redacted]
Ashley
Furniture Industries, Inc.
Consumer
Affairs Representative

Hello,Thank you for contacting
Ashley Furniture Industries, Inc. We appreciate that you have notified us
regarding Mr. [redacted]’ concerns. We take these matters seriously and want to ensure
the proper steps are followed so a resolution can be reached in a timely
manner. Mr. [redacted] purchased...

furniture from an Ashley
Furniture HomeStore in [redacted]. Ashley Furniture HomeStores and
authorized dealers are independently owned and operated. All decisions are made
by the store that sold the product in question. I took the liberty of
forwarding the information provided by the Revdex.com to the corporate office for the [redacted]
store, along with a request for them to investigate this matter further and
contact Mr. [redacted] to discuss his options. If you have additional questions or concerns,
please consider contacting the [redacted] HomeStore Customer Care department at
###-###-####.Sincerely,[redacted]Ashley
Furniture Industries, Inc.Consumer
Affairs RepresentativeTell us why here...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have attempted to resolve the matter with the Orchard Park, NY location of Ashley Furniture without satisfaction and am therefore looking to bring them matter to the attention of those at the corporate level nationally through the parent company.
Regards,
[redacted].