Ashley Furniture Industries, Inc.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
 
[redacted]

Hello,
Thank you for contacting
Ashley Furniture Industries, Inc. We appreciate that you have notified us
regarding Mr. [redacted]’s concerns. We take these matters seriously and want to
ensure the proper steps are followed so a resolution can be reached in a...

timely
manner.
 Mr. [redacted] purchased furniture from an
Ashley Furniture HomeStore in [redacted]. Ashley Furniture HomeStores and
authorized dealers are independently owned and operated. All warranty decisions
are made by the store that sold the product in question.
I took the liberty of
forwarding the information provided by the Revdex.com to the corporate office for the Terra
Haute store, along with a request for them to investigate this matter further
and contact Mr. [redacted] to discuss his options.
 
 If you have additional questions or concerns,
please consider contacting the [redacted] HomeStore Customer Care department
at ###-###-#### or ###-###-####.
Sincerely,
[redacted]
Ashley
Furniture Industries, Inc.
[redacted]

Hello,Thank you for contacting
Ashley Furniture Industries, Inc. We appreciate that you have notified us
regarding Ms. [redacted]’s concerns. We take these matters seriously and want to
ensure the proper steps are followed so a resolution can be reached in a timely
manner.Ms. [redacted] purchased
furniture from an Ashley Furniture HomeStore in [redacted]. Ashley Furniture
HomeStores and authorized dealers are independently owned and operated. All
decisions are made by the store that sold the product in question. I took the liberty of
forwarding the information provided by the Revdex.com to the corporate office for the Bel
Air store, along with a request for them to investigate this matter further and
contact Ms. [redacted] to discuss her options. If you have additional questions or concerns,
please consider contacting the [redacted] HomeStore Customer Care department at ###-###-####.Sincerely,[redacted]
[redacted]Ashley
Furniture Industries, Inc.Consumer
Affairs Representative

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
Myra [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
 
 The only response I have received from this business is the response that they are closing this case, how in the world can a business not respond to a customers complaint by just closing case? You all need to do something, I have waited since Dec 4 for this issue and still no solutions, they need to get with me instead of passing the buck back and forth.

We are very sorry to hear Ms. [redacted] has chosen not to
accept my response to her Revdex.com claim.
 
Since each of the stores are independently owned and
operated, Ashley Furniture Industries, Inc. in Arcadia, WI does not have access
to each of their individual sales records nor are our computers linked
together. Therefore, Ashley Furniture Industries, Inc. is unable to look into
her concerns further. Which is why we refer her to contact the Austin HomeStore
Customer Care department at ###-###-####  for further assistance.
 
Sincerely,
 
Tammy K[redacted]
 
Consumer Affairs Representative
 
Ashley Furniture Industries, Inc.

Hello, Thank you for contacting Ashley Furniture Industries, Inc. We appreciate that you have notified us regarding Ms. [redacted]’s concerns. We take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner.
Each authorized Ashley...

dealer and HomeStore is independently owned and operated. All warranties are handled at the retail level; therefore, I do not have information at our office regarding the status of Ms. [redacted]’s claim.
If Ms. [redacted] or the Revdex.com would like to reply to this email ([redacted]) with additional information, I would be happy to forward a request for service to the owners and/or managers of the store from whom she purchased. Please provide me with the name and location of the store where the furniture was purchased and the model and serial numbers of the items in question.
Thank you.
Tammy [redacted] Ashley Furniture Industries, Inc. Consumer Affairs Representative

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.No one has contacted me from the [redacted] store since my last contact with them. Its been 1 1/2 weeks since last contact with store. I feel that it shouldn't be the customer to have to reach out for this credit as the store should be on top of it themselves. The credit owed to me might not be much to them but to me it is. A protection plan that was not used within the term stated and should be returned to me with no hesitation or be given the run around between the store and the third party.  Im done dealing with this store and want my full refund written out in a check. I will also make sure not to refer any friends or family to this business. 
Regards,
[redacted]

Hello,We are very sorry to hear that Ms. [redacted] has chose not to accept our response to her Revdex.com claim. Since Ashley Furniture Industries, Inc. (the manufacturer's corporate office) does not have access to each of the retailers individual sales records, we are unable to offer her a status update of her order. Any updates regarding individual sales need to be handled on the retail level or through the stores Customer Care department. We are very sorry we are unable to assist her any further other than to forward her concerns to the head of the Greenwood Customer Care. On behalf of Ashley Furniture Industries, Inc. we are considering this Revdex.com claim closed.  Regards,[redacted]Consumer Affairs RepresentativeAshley Furniture Industries, Inc.

Hello,
Thank you for contacting
Ashley Furniture Industries, Inc. We appreciate that you have notified us
regarding Ms. [redacted]’s concerns. We take these matters seriously and want to
ensure the proper steps are followed so a resolution can be reached in a timely
manner.
Ms....

[redacted] purchased
furniture from an Ashley Furniture HomeStore in [redacted]. Ashley Furniture
HomeStores and authorized dealers are independently owned and operated. All decisions
are made by the store that sold the product in question.
I took the liberty of
forwarding the information provided by the Revdex.com to the corporate office for the Tukwila
store, along with a request for them to investigate this matter further and
contact Ms. [redacted] to discuss her options.
 
 If you have additional questions or concerns,
please consider contacting the Tukwila HomeStore Customer Care department at
###-###-####.
 
Sincerely,
[redacted]
Ashley
Furniture Industries, Inc.
Consumer
Affairs Representative

Hello,   Thank you for contacting Ashley Furniture Industries, Inc. We appreciate that you have notified us regarding Ms. [redacted]’s concerns. We take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner.   Ms. [redacted]...

purchased furniture from an authorized Ashley dealer, [redacted]. Ashley dealers are independently owned and operated and are responsible for processing warranty claims at the retail level. It states in the Claim Procedure section of the warranty booklet Ms. [redacted] should have received with her furniture, “If a problem should arise which you feel is covered by our Limited Warranties, contact the Ashley Furniture Industries, Inc. authorized retailer from whom you purchased your furniture.”   I took the liberty of forwarding the information provided by the Revdex.com to the Ashley Marketing Specialist that works with the [redacted] account. The Marketing Specialist will assist store management with this claim and will instruct them to contact Ms. [redacted]  to discuss her options.   If you have additional questions or concerns, please consider contacting the [redacted] corporate office at ###-###-####.   Sincerely,   Tammy [redacted] Ashley Furniture Industries, Inc. Consumer Affairs Representative Tell us why here...

We are very sorry to hear Ms. [redacted] has chosen not to
accept my response to her Revdex.com claim. Since each of the stores are independently owned and
operated, Ashley Furniture Industries, Inc. in Arcadia, WI does not have access
to each of their individual sales records nor are our computers linked
together. Therefore, Ashley Furniture Industries, Inc. is unable to look into
her concerns further. Which is why we refer her to contact the [redacted]
HomeStore Customer Care department at ###-###-#### for further assistance. Sincerely, [redacted]Consumer Affairs RepresentativeAshley Furniture Industries, Inc.Tell us why here...

We are very sorry to hear Ms. [redacted] has chosen not to accept my response to her Revdex.com claim. Ashley Furniture Industries, Inc. is going above and beyond the manufacturer’s warranty by offering her the $200.00. We are willing to go as high as $400.00 with a signed Release & Agreement, however this is our final offer. Ms. [redacted] purchased in February 2012, therefore her manufacturer’s warranty technically expired in February 2013. Ashley Furniture Industries, Inc. technically does not have any type of obligation to assist beyond the manufacturer’s warranty period. We have taken into consideration the length of time the product has been within the home as well as the factory base price. Ms. [redacted] would receive the compensation in the form of a check. Once we receive Ms. [redacted]’ approval, we will send her a copy of the Release & Agreement to read, sign and date. Upon receiving the signed form back, it will be sent to Accounts Payable to issue a check, the check would then be sent to Ms. [redacted] via Certified Mail. Sincerely, [redacted] Consumer Affairs Representative Ashley Furniture Industries, Inc. Tell us why here...

Hello,
Thank you for contacting
Ashley Furniture Industries, Inc. We appreciate that you have notified us
regarding the [redacted]’s concerns. We take these matters seriously and want to
ensure the proper steps are followed so a resolution can be reached in a timely
manner.
The...

[redacted]’s purchased their
TempurPedic mattress from an Ashley Furniture HomeStore in [redacted]. Ashley
Furniture HomeStores and authorized dealers are independently owned and operated.
All warranty decisions are made by the store that sold the product in question.
I took the liberty of
forwarding the information provided by the Revdex.com to the corporate office for the [redacted]
store, along with a request for them to investigate this matter further and
contact the [redacted]’s to discuss their options.
 
 If you have additional questions or concerns,
please consider contacting their Customer Care department at ###-###-#### or
###-###-####.
 
Sincerely,
[redacted]
Ashley
Furniture Industries, Inc.
[redacted]

Hello,Thank you for contacting
Ashley Furniture Industries, Inc. We appreciate that you have notified us
regarding Mr. [redacted]’s concerns. We take these matters seriously and want to
ensure the proper steps are followed so a resolution can be reached in a timely
manner. Mr. [redacted] purchased...

furniture from an Ashley
Furniture HomeStore in [redacted]. Ashley Furniture HomeStores and
authorized dealers are independently owned and operated. All decisions are made
by the store that sold the product in question. I took the liberty of
forwarding the information provided by the Revdex.com to the corporate office for the [redacted]
store, along with a request for them to investigate this matter further and
contact Mr. [redacted] to discuss his options. If you have additional questions or concerns,
please consider contacting the [redacted] HomeStore Customer Care department at
###-###-####.Sincerely,[redacted]
[redacted]Ashley
Furniture Industries, Inc.[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]I called Ashley Furniture back on 012417. I talked to Tracy and was still told that she would not be able to honor the price from 011917. She told me that this was a Synchrony Bank issue and not an issue with their website. I informed her that Synchrony Bank is the card consumer for their Ashley Furniture account and that's the reason I could not place my order online. She told me to keep an eye on the products I wanted to see if they would go on sale again. So, this issue is not resolved at all. I have to play tag with computer everyday to see if the price has lower. I'm even more upset because I have wasted a lot of time trying to order 3 products.
Regards,
[redacted]

We are very sorry to hear Mr. [redacted] has chosen not to accept my
response to his Revdex.com claim.
 
We are very sorry to hear Mr. [redacted] has chosen not to accept my
response to his Revdex.com claim.
 Since each of the stores are independently owned and operated, Ashley
Furniture Industries, Inc. in [redacted] does not have access to each of their
indivdual sales records nor are our computers linked together. Therefore,
Ashley Furniture Industries, Inc. is unable to look into her concerns further.
Which is why we refer her to contact the [redacted] HomeStore Customer Care
department at ###-###-#### for further assistance.
 
Sincerely,
 
[redacted]
Ashley
Furniture Industries, Inc

Hello,Thank you for contactingAshley Furniture Industries, Inc. We appreciate that you have notified usregarding Ms. [redacted]’s concerns. We take these matters seriously and want toensure the proper steps are followed so a resolution can be reached in a timelymanner.Ms. [redacted] purchasedfurniture from...

an Ashley Furniture HomeStore in [redacted], **. Ashley FurnitureHomeStores and authorized dealers are independently owned and operated. Alldecisions are made by the store that sold the product in question. I took the liberty offorwarding the information provided by the Revdex.com to the corporate office for the [redacted]store, along with a request for them to investigate this matter further andcontact Ms. [redacted] to discuss her options.  If you have additional questions or concerns,please consider contacting the [redacted] HomeStore Customer Care department at ###-###-####.Sincerely,[redacted]AshleyFurniture Industries, Inc.[redacted]

We are very sorry to hear Ms. [redacted] has chosen not to accept my response to her Revdex.com claim. Since each of the stores are independently owned and operated, Ashley Furniture Industries, Inc. in [redacted] does not have access to each of their individual sales records nor are our computers linked together. Therefore, Ashley Furniture Industries, Inc. is unable to look into her concerns further. Which is why we refer her to contact the [redacted] HomeStore Customer Care department at ###-###-#### for further assistance. Sincerely, [redacted] Consumer Affairs Representative Ashley Furniture Industries, Inc. Tell us why here...