Ashley Furniture Homestore

We have placed the shelves on order They are normally shipped UPS ground from the manufacturer If the consumer has not yet received them, they are welcome to the ones on our showroom

Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding *** ***’s situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely mannerUpon review of the customers
claim, there was a technician that was out to her home, and reported that the mattress is defectiveThere is an in store credit available at the Colton retail store for the amount of $1,We invite the customer to visit the retail location to make a new selection of her choosingRegards, Ashley Furniture Industries, IncCorporate Office SK

We have made contact with our customer and have started working toward resolution

With regards to Ms***'s request, We have pulled the request for the $gift card and submitted the request for $in gift cards to be sentThe customer will receive them via postal mailRegards,BAAshley Furniture Corporate Office

Dear Revdex.com,All refunds issued by us may take up to business days to be completedOur accounting department completed issuing the final refund to our customers financer on 12/08/14. The financer may have its own holding/processing period for retail refund before the transaction is visible to our customer’s accountAs stated in our last letter to the Revdex.com, we have agreed to provide additional craftsman services in the near futureHowever we understand that this is a stress full time for our customer. We are ready to schedule the craftsman on a day that will be mutually agreeable when our customer is ready to contact us to make that arrangement.Thank you for bringing this matter to our attention.Sincerely, *** *** ** *** ***

This request was completed on 09/26/at 9:06:PMDepending on our customers financial institutes processing time, it may take up to business days (Monday- Friday) to reflect on our customers accounts

Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding *** ***’s situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner Upon full review of Ms
***’s concerns, a refund of $will be applied towards her recent sale. We will also be sending Ms*** a $gift card to use towards a future purchase We feel we have made a good faith effort to resolve Ms***’s concerns Regards, Ashley Furniture Industries, IncCorporate Office AB

As previously advised, Mr*** did not properly report his damages to Guardsman. He called them on 8/24/to file his claim but stated that the damages occurred back in 11/21/14. That is well outside the days to report an incident or accident. Mr*** was provided with the “Terms and Conditions” of the Guardsman plan which is evident if you review his attachments. Mr*** will need to further dispute his denial with GuardsmanAt this time, there is nothing Ashley Furniture Industries, Inccan do for Mr***. This matter is between Mr*** and GuardsmanRegards, Ashley Furniture Industries, IncCorporate Office AB

Complaint: ***
I am rejecting this response because:*** with the President's office has made one attempt to contact me, back on January 14, I've returned her call on three different occasions and left three messages on her voicemailIn addition, I've checked the status of the return/credit daily and nothing has been resolvedI was told that a credit could take up to calendar days to process and today marks the 14th calendar day since the item was returned/order cancelled
Regards,
*** ***

Complaint: ***
Dear Revdex.com,Thank you for forwarding the email from Ashley Furniture Homestore in Manchester, CTI wanted to clear up a few of its contents.Firstly, it is correct that I declined to have the defected pieces repaired or exchanged for the exact same productBecause of the numerous problems that we had with the pieces, I was not confident that the current problems would not reappear after the repair, or that new issues would not ariseI was also not confident that if we agreed to an even exchange of these pieces for a newer version of the same thing, that the new pieces wouldn't have the same issues.Secondly, it is also correct that upon sending photos of all of the defects to the store manager, he told me that these are manufacturers' defects that should not be happening, and that because of this we could come into the store and pick out something new to exchange them forThirdly, it is incorrect that I tried to negotiate a discount for a much more expensive setWhen we went into the store, we looked around without asking for anyone's help, and when we were ready to make a decision we then explained to a sales associate that we are here to do an exchange and would need to talk to the managerI was not trying to act as though I was a new customer and I certainly did not try to simply order a new setI also certainly did not try to negotiate a discount on a set that cost $more than the set we previously purchasedThe first set that we purchased cost $1,($1,for a sofa chaise sleeper and $for a love seat)The second one that we picked out came to a total of $1,($for the sofa, $for the chair and $for the ottoman)We asked for the sofa to be a sleeper, so we expected the price of the sofa to raise, but were not told exactly how much more it would come toAt absolutely no time did we try to negotiate a discount on any of these piecesI took photos of these pieces and their price sign on the day that we went in to pick them out, and have inserted the photo of the price sign below:As you can see, the photo is dated March 19th and shows the prices of the Shayla sofa, chair and ottomanThese prices do not total up to $1,over the value of the first set we purchased.The manager made some notes and said that he would be in touch with usAfter not hearing back from the store for about two weeks, I filed a complaint with the Revdex.com and with the Ashley Furniture corporate industriesOnly after this did the store contact usHowever, rather than continue with the exchange of the manufacturers' defect pieces with the new set that we picked out, we were informed that the store would swap out the piece we had for the exact same thing, just a new versionSo it seemed as though we were back to square one, and we had to explain again that we did not want to get the same exact pieces for fear of discovering the same exact problems in them.The manager explained that he would need to speak with his corporate office to see what he could doA few days later, he notified us that we can go ahead with the exchange of the pieces with the manufacturer's defect for the Shayla set that we picked out on March 19thHowever, because the price of these pieces had changed over the few weeks that had passed, we were informed that the price difference that we'd need to pay was almost $This was much more than we were expecting, so we decided to drop the ottoman in order to bring the price down a bitThe manager also kindly reduced the re-stocking fee that we must pay in order for the store to take back the old set with the manufacturers' defectThe price difference that we will have to pay came out to be $+ taxThe manager explained that when the new pieces come in, we can pay this difference over the phone, and then the store can deliver the new set and take back the old oneTherefore, (fourthly) it is incorrect to imply that we were instructed to pay the difference, but have simply neglected to do soI called the store today (April 18th) to check if the items were in and if we could pay for the difference, but was told that they will be in during the first week of MayWe will be very happy to pay the difference as soon as we can, but we have not been instructed to do so yet.Regarding the issue of our floors: I first spoke to the 3rd party company who performed the delivery about fixing the damage they causedHaving had no success in resolving the issue with them, I called the store to see what could be doneThis call did not take place "months" after the deliveryIt took place 2-weeks after the delivery at most, because during those 2-weeks I was trying to resolve the issue with the delivery company directlyThe Ashley Furniture store assured me that the delivery company is responsible for the damage they caused, and never questioned the validity of my claims that our floors were indeed damaged during this deliveryI have not heard of any steps being taken to resolve this problem.In any case, at this point I am waiting for the first week of May to arrive so that I may pay the $(plus tax) difference, after which the exchange can take place
Sincerely,
*** ***

DO NOT USE POLK LOCK & KEYThis man is very unprofessional and a liarHe fixed the key switch however my steering wheel is not aligned and put back with the top of the steering wheel to the left and bottom of the steering wheel to the rightThis man advised that his work came with a warranty and that he needed his son to help him align the steering wheelHe also stated that a "wheel" alignment would fix the steering wheel that he did not align and continued to claim that it was a "hair" off (see photos) After calling him he became very argumentative and advised that he was the bestAfter consulting with tenured mechanics they all advised that the car needed a steering column alignment, the guy stated that they did not know what they were talking aboutHe claimed he would come back out to fix it, yet he avoids phone calls and text, however when called from other numbers he picks up and lies that he will be out the next dayAt this point I have filed a chargeback with my bank and filing a small claimDO NOT DO BUSINESS WITH THIS GUY, you will be disappointed and he does not guarantee his work or issue any type of document that will tie him legally to the work performedAGAIN DO NOT DO BUSINESS WITH THIS GUYA crook, unprofessional and very poor work

Thank you for contacting Ashley Furniture Industries, IncWe
appreciate that you have notified us regarding *** ***’s situationWe take
these matters seriously and want to ensure the proper steps are followed so a
resolution can be reached in a timely manner.Upon receiving this complaint we
have contacted the stores upper
management. They have contacted the
customer and offered credit for the foundation.
The store has issued the credit and has already contacted the customer. The store is currently waiting for the
customer to contact them back regarding their decision on wanting a low profile box spring or a Bunkie
boardRegardsAshley Furniture Industries, Inc.Corporate Office **

Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding *** M ***’s situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely mannerUpon further review of Ms
***’s complaint, we found that she did purchase a Protection Plan that is through a 3rd party company. Ashley Furniture Industries, Inchas no say in the claims that are filed with that 3rd party company. That company makes the decision on their own weather a claim is accepted or denied and that decision is based off of the information the customer provides to them when they call in and from the forms that are filled out and sent back. At this time we have authorized a refund of the Protection Plan fee Ms*** paid for. We invite her to contact our customer service department at ###-###-#### so that we can verify information with her and get this processed for herRegards, Ashley Furniture Industries, IncCorporate Office KC

Thank you for the update to MsO***’s concerns. As previously advised, all items that were on order had been delivered. Currently there is a Queen Duvet set on order that will be sent via UPS to MsO***’s home once it is available for shipping. Per the Sales Terms and Conditions that MsO*** acknowledged and agreed upon at the time of the purchase, it does indicate that delays in products may occur. We apologize for any delays and will certainly ship the product to her once its available in our warehouse. We invite MsO*** to contact her retail location with any further concernsRegards, Ashley Furniture Industries, IncCorporate Office AB

Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding *** ***’s situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely mannerUpon receiving the
customer’s complaint, we have reached out to our upper management at the store where purchase was made. Our upper management has reached out to the customer and has offered to refund the overcharge of $along with the delivery fee of $150.00. Regards, Ashley Furniture Industries, IncCorporate Office KC

Hello, Thank you for forwarding over Mr***'s concerns
We had reached out to the customer apologizing for our short
comings. This is never our intention
We have reviewed the account and show that the Loveseat is still on back order and the soonest
date available to get this item delivered is July 6th or July 8thThe request was sent in to our delivery department to do an out of route for deliveryWe are working with Mr*** on the soonest date of his choice once item is received. Mr*** has requested that we reach back out to him on 6/26/after 5:00pm to discuss delivery optionsThank You

Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding *** * *** situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely mannerAfter reviewing
Ms*** complaint, we have reached out to the retail location for assistanceManagement from our retail location has reached out to Ms***, and will be issuing a mattress replacementAt this time, we invite Tanesha to contact her retail location for the replacementRegards, Ashley Furniture Industries, IncCorporate Office WH

Ashley Furniture does not control the practices of the finance companies. Your relationship is directly with them. We can provide them copies of what you signed to correct any amounts. Can you provide the Revdex.com copies of the documents to be reviewed? If we provided them with
any incorrect information we can have that managed. Can you provide pictures of the model of mattress that doesn't match your invoice? With particular brands of mattresses once you sign and use a mattress they won't allow returns unless there is a defect in the construction. We apologize for the inconvenience

Complaint: ***
I am rejecting this response because:Dear Revdex.com, I have already let you know that I have spoken with *** and what she offeredThe delivery fee that was already supposed to be refunded to me, still has not been refunded and it was *** that assured me it would be 5-business days (this was March 5, 2015)I denied the $offer from Ashley furniture as it is a huge insult, because they have lied continuously from the very beginning of this ordeal, therefore, I do not trust anything they sayAll the time spent on the phone, the days of lost work, the amount of anxiety and harshness I was put through is not worth what they say it isI believe in fairness, great customer service and certainly not making someone pay for your own mistake, how they can insult and think this is ok or even remotely right, baffles me to the utmost.
Regards,
*** ***

Hi Revdex.com Good Afternoon! Hope all is well, call guest and advise we will make an exception to refund him as a one time courtesy.If a guest received delivery and there is a situation we should be allow to correct, guest call
in and requesting resolution of refunding . we have offer guest a reselection but refuses. Guest advise we will pick up the chair on 10-23-and when receive back then the refund will processthanks as always to bring to our attention