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Ashley Furniture Homestore

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Ashley Furniture Homestore Reviews (3760)

Dear Revdex.com,Please convey our apologies for any inconvenience our refund process caused for our customerRefunds may take up to business days to be processed once merchandise is returned. Our customer’s merchandise was scheduled for pickup on 2/24/ A refund check was cut on
2/27/It was mailed the next business day, 3/2/through priority mail Our customer contacted us on 3/11/to report that the refund check was not received indicating that there may be a discrepancy with the mailing address A new check was sent 3/12/15. 3/13/we confirmed that our customer received both the new check and the first mailed check. We value our customer’s feedback and appreciate her patience.Thank you for bringing this matter to our attention.Sincerely, *** ***
*** ** *** ***

Hello, Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding Mr***’ situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner All warranties
are handled at the retail level; therefore, I do not have information at our office regarding the status of Mr***’ claim If Mr*** or the Revdex.com would like to reply to this email (***) with additional information, I would be happy to reach out to the Customer Care Management Team of the store from whom he purchasedPlease provide me with the name and location of the store where the furniture was purchased and the model and serial numbers of the items in question Thank you Tammy *** Ashley Furniture Industries, IncConsumer Affairs Representative

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. This is extremely disappointing since multiple people at your company told me that if I follow their instructions I would obtain a refund I followed all of the instructions and was ignored for weeks!! What a terrible way to run a business!!
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** *** yes I would like the refund ###-###-####what I asked guardsman to do is what is listen on the warranty that they did not due

I have reviewed the response made by the business in reference to complaint ID 1***, and find that this resolution is satisfactory to meHowever, we were not given the opportunity to see the specifics of what this warranty coverage do to Ashley Furniture's failure to property register the warranty Also, Ashley Furniture misrepresented the coverage in the warranty at the time of saleEven though we were offered service by the warranty company (which damage was not covered), due to these circumstances, I feel I am entitled to the full amount of the warranty in the amount of $(which includes tax) Please have Ashley Furniture review the request to be reimburse for the full amount of the warranty Thank you
Regards,
*** ***

Complaint: ***
I am rejecting this response because:I feel the business management team has been misinformed as to the amount of effort I have put into having this issue resolved prior to the Revdex.com complaintI also feel the business staff has shown very little effort and attention to the issue at hand, which is the damaged furniture and lack of follow up and concern expressed on multiple occasionsTo demonstrate, I have put together the timeline, with proof, to help management see the frustration a consumer feels when dealing with this company and its staffOn 7/18/14, we purchased furniture at Ashleys storeAt that time we paid half the stated amount by checkWe received a call from Ashleys on 7/stating the furniture is in warehouse and in order to receive the furniture, we must pay the rest of the due amountThat day I went in to pay the remaining balanceThe very next week, we received the furniturePlease reference the original complaint regarding our frustration with the delivery crewOn 8/10, we called Ashleys to discuss concerns with the damage to all the furnitureAt that time we were asked to email photos of the damage to company email for reviewWe were told someone would call us backThe photos, as shown above, were emailed as requestedNo one returned our callOn 8/we went into Ashleys to discuss options with managementSee original complaint with concerns regarding our optionsAfter being told there was nothing we could do we agreed to sign up for a tech to come out (as if we had any other choice)Five weeks later, on 9/the tech *** *** from Lubbock, Texas showed up to take the ***e photos I had already takenThe tech was also very shocked by all the damage and recommended new furniture stating he could only fix the drawers to the dresser but the patch work is unrepairableIt was then that we discussed a refund versus repairs being we paid for new furniture not repaired, repainted, or touched upHe stated he would write my request in his email and someone would respond to me from the Hobbs officeAfter a week of no follow up, we called Ashleys to inquire about the request sent by techThe rep said management was busy and someone would call backNo one called backA week after that on 9/we received a shipment of boxes from Ashleys with an order date of 9/containing drawers and sliders for the dresserThat day we called Ashleys to inquire about the shipment and plan for the furnitureAgain we were told everyone was busy and we would receive a return phone callNo return phone call was madeOn 9/I called and spoke with ***She states our previous rep *** was no longer on this case*** stated she was unaware of this issue and needed to speak with her manager and she would call me backShe did not call backIt has been three months since our order and yet we still have damaged furniture sitting in our houseWe have tried to make attempts to solve this issue numerous times and unfortunately for Ashleys, they are horrible with follow up and resolution in a timely mannerAt this time all we want is a full refundWe are unable to continually take off work for a tech to “service the merchandise” as it should have been new to begin withWe don’t have time to continually call and speak to five different people and tell the ***e story over and over again to simply be told someone will call back when they obviously don’tIt is apparent Ashleys has extremely poor customer service, a ridiculous return policy, and advertisement when selling new furniture but delivering used furniture with the possibility of repairs, of courseI would never recommend Ashleys to anyone and I sure wont purchase another item from their store
Regards,
*** and *** *** [To assist us in bringing this ***er to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason if he complaint will be closed Administratively Resolved]

Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding *** *** ***’s situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner. Our retail
location has advised that a refund of the requested money has been processed. It may take 1-bill cycles for the customer to see the refund on her account. The retail location also issued Ms*** a gift card in addition to the refund. We invite Ms*** to contact the retail location with any further questions or concerns. Regards, Ashley Furniture Industries, Inc.Corporate OfficeAB

Dear Revdex.com,Please convey our apologies for the difficulties caused by the manufacture defect.We support the limited warranty provided by the furniture's manufacture, and agree that furniture should be free of material manufacturing defects through the warranty periodThese warranty terms are
publicly available through the manufacture's website, and can be provided on requestIn accordance with these warranty terms we have offered to restore the furniture to show room quality conditionWe have agreed to schedule a service appointment with our customer for 11/28/We want our customer to feel happy with the purchase, and appreciate the feedback providedThank you for bringing this matter to our attention.Sincerely,*** ***
*** ** *** ***

Thank you for the information and the opportunity to respondWe have a replacement top on order and will complete the process once the item arrives at the homeWe apologize for the lack of communication on our part

Dear Revdex.com,Please convey our apologies for the inconvenience our customer has experienced.We support the limited warranty provided by the furniture’s manufacture and agree that furniture should be free of material manufacturing defects when received from usThese warranty terms are publicly available
through the manufacture's website and can be provided on requestIn accordance with these warranty terms we will gladly make every appropriate effort to restore the furniture to show room quality condition.We proudly sell Montage Furniture Service (MFS)’s protection plans to our customers with their approval. To help our customers understand MFS coverage brochures are available at our front counters. We do not set the coverage or approve claims for MFS protection plansThis service is provided by MFS directly and is an independently owned and operated companyFor questions about their coverage or claims please contact them at ###-###-####Once furniture covered by MFS protection plan is delivered, only MFS can cancel the service per their terms and agreements. While these services may not benefit every customer, many of our customers have reported that they are very happy with the services provided by MFS. We have contacted our customer directly We have also started exploring claim options with the manufacture and will continue working with our customer Our customer’s satisfaction is important to us.Thank you for bringing this matter to our attention.Sincerely,*** ***Office of the President

Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding *** ***’ situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely mannerMr*** received delivery on Saturday, October 21, In the previous rebuttal, Mr*** stated he did not receive the item requestedThe warehouse management sent us a copy of the delivery receipt signed and dated by Mr***, who is warehouse management, has attempted to contact Mr*** multiple times and has left messages since the delivery, but has not received any response from Mr***We have also attempted to contact Mr*** multiple times and left messages to contact us back to resolve the issue, and have not received any returned callsWe believe Mr*** has received the item as we have not received any calls in regards to the item or the deliveryRegards, Ashley Furniture Industries, IncCorporate Office WH

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
When I purchased my bed it came with a year long warrantyI was not able to sleep in said bed until the parts were delivered on 3/Ashley Furniture claims they cannot extend their warranty to satisfy a customer and since I lost all trust for their company the 4th time they scheduled a delivery window with me and failed to arrive, I don't believe or trust themI feel as if they intentionally sent me between their corporate office and San Marcos store in order to avoid dealing with this until I contacted the Revdex.comI am again rejecting their offer because they are again not offering anythingI was entitled to the bed pieces they sent me according to my warranty, they did not do me a favor thereThey did nothing to try to satisfy the FIVE month long ordeal that I have been put throughUntil they actually offer a resolution I will be forced to continue to "reject" their response
Regards,
*** ***

Customer received delivery on February 17, 2015, at the time of delivery our delivery team places a call in to our customer service department so an associate can speak with the customer to confirm everything on the order is received and there is nothing damaged or missing from the delivery, at
the time of the phone call, the customer told our associate that he was missing a night stand, that was the only thing that was mentioned, at time of delivery, of being missingIt was then noted on the back of the delivery ticket, and also on our Customer follow up report, that one night stand was missing from the orderThere was never any talks of a missing mattress and boxspring until the customer was called for his pick up of the night stand The customer had mentioned he did not receive his mattress and box spring on the 17th, his paperwork was then pulled and there were no notations of a missing mattress and boxspring, even our warehouse staff, and warehouse manager searched the warehouse for his mattress and boxspring and it was not hereThe customer was made aware, that the only thing noted at the time of his delivery of being missing, was his nightstand, other than his one night stand, the customer received everything on his order.We have a signed delivery ticket from the customer stating he received his mattress and boxspring, even our customer service follow up report shows that everything was good with the delivery besides for one nightstand missing

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I received a call from *** from Ashley's Chula Vista She very nice and understanding and very much willing to work with us unlike Keriann from corporate She did offer us 20% off and refund for the delivery fee on top of the technician fixing our furniture I did tell her that I will have to speak to my boyfriend about it and will call her back on Saturday March Unfortunately, I got off work late that night and I did not have a chance to call her back I placed a call to Myrna (6195910174) on Sunday however no one was answering the phone I tried calling again on Monday and Tuesday to inform her that my boyfriend agreed to her offer but still no answer I tried going online to see if there another phone number that I can call but the website was shut down We would agree with this condition as long as we can get our furniture fixed and if it doesn't work out then we just want our full money refund
Regards,
*** ***

We bought a ceiling fan (model #XXXXX-XXX)I called the number listed here- and the guy has said "not too far away", eventhough he said "he has ever heard of "Evolution Lighting" but confirmed the number was right (XXX-XXX-XXXX).Even though he said he has never heard of them, he gave me a number to call (XXX-XXX-XXXX) but that number was disconnected, of course.I have sent email after email to their website (http://contactus.evolutionlightingllc.com/), to their Facebook https://www.facebook.com/Evolution-Lighting-XXXXXXXXXXXXXXX/ ....and not one reply.We bought a ceiling fan that is making a whirring noise, even when on ***@evolutionlightingllc.com
Product_Or_Service: Ceiling fan
Account_Number: yr unlimited warra

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I am not satisfied with the delivery processSpoke to the saleslady at the local branch Decand was told that she will call me again after she talks to her manager and Sacramento warehouseDid not get a call back. After I filed a complaint with Revdex.com, heard from the Corporate office who told me delivery is confirmed for Decbetween 2:30-6:30pmCalled Sacramento Decto make sure delivery is indeed set for Dec.2:30-6:30pmWas told confirmedAround 4pm Deccalled Sacramento again to ask the estimated time of deliveryWas told they were ranning late and they had to move between 7:00-7:30pm.It was just a pain dealing with the delivery so I cannot acknowledge I was satisfied because I am notAlthough I feel so, I would like to request Revdex.com to put this matter to a close plsThank you Revdex.com for your assistance.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ** ** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Thank you for contacting Ashley Furniture Industries, IncWe
appreciate that you have notified us regarding Mr*** situation
We take these matters seriously and want to ensure the proper steps are
followed
so a resolution can be reached in a timely manner
In this situation regarding the customer’s mattress, Ashley
Furniture is the retailer and Sealy is the manufacturer. Sealy determines what is considered to be
defective and what voids the warrantyWhile Ashley Furniture does schedule the
mattress inspection and measurements, the results are then compared to the
standards set forth by Sealy. This
mattress in question did indeed measure to be defective, the mattress is
stained and missing its required law tags.
Both of those issues per Sealy, will void the customer’s warranty. Should the customer want to dispute the
warranty any further, he will need to contact Sealy directly. He can reach them by calling ###-###-####
Regards,
Ashley Furniture Industries, Inc
Corporate Office
**

New Roman","serif">Thank you for contacting Ashley Furniture Industries, IncWe
appreciate that you have notified us regarding Ms***’s situationWe take these matters
seriously and want to ensure the proper steps are followed so a resolution can
be reached in a timely manner.Upon receiving this complaint we have been working directly with the store and the corporate finance teamWe have been assured that all necessary paperwork has been sent to the correct people and the refund is being processed right awayWe have been advised that $was sent via UPS on 6/11/so the customer should be in possession of thatRegards,Ashley Furniture Corporate OfficeBA

Initial Business Response /* (1000, 5, 2016/12/29) */
The customer has been contacted and has agreed to bring her table top back to the service center for corrections tomorrow and we will call her when it is ready
Initial Consumer Rebuttal /* (3000, 7, 2016/12/29) */
(The consumer indicated
he/she DID NOT accept the response from the business.)
I'm not bringing my table back for correctionsI'm bringing it back to be replaced with a NEW table top
Final Business Response /* (4000, 9, 2017/01/02) */
We are replacing the table top and the customer can pick it up after noon on Tuesday 1/3/during pick up hours 10-Tues-Fri and 10-Sat
Thank you

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Description: Furniture Retailers

Address: 3750 Williams Blvd, Cedar Rapids, Iowa, United States, 52404

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