Ashley Furniture Homestore

We are researching and will be contacting our customer shortly to discus resolution

Thank you for the update from Mr*** At this time, we are reviewing the refund with our Finance Department The check was mailed to the customer's address on file with us which is different than what was provided in the complaint We will advise of the next steps towards resolution, once our review is complete.Regards,Ashley Furniture Industries, Inc.Corporate OfficeAB

Complaint: ***
I am rejecting this response because I spend $on a product that should last us more than yearsWe don't even have little kidsIt just people living in the house and to have them peel so fast in less than years is very bad product by AshleyWe have been there loyal customer and I spend more than months trying to resolve this issue with Ashley but they failed to respond so many times and never got back to meService was very poor and product doesn't live upto their name and standardsI just bought another bedroom set and mattress from Ashley and my furniture came damaged and they didn't even deliver my pillowsI called them multiple times but never got my pillows until I drove hour away to their store and they recreated the work orderOverall, the amount they are offering me I won't be able to buy new Sofa from their Store as their price is very highI want my full refund, or replace my sofa, or fix it, if they want me to be their customer as I have been for so many yearsI hope Ashley doesn't disappoint us as a customer
Regards,
*** ***

Dear Revdex.com,Please convey our apologies to our customer.We support the limited warranty provided by the furniture’s manufacture and agree that furniture should be free of material manufacturing defects when received from usThese warranty terms are publicly available through the
manufacture's website and can be provided on requestIn accordance with these warranty terms we will gladly make every appropriate effort to restore the furniture to manufacturing standards. We are constantly working to develop and maintain the best customer service standards in our industryOur management is charged with great responsibility and empowerment to help resolve issues as they arise. It is very important to us that our employees provide clear honest communication and set realistic expectations. We value our customer’s feedback and will thoroughly examine the described events. As a gesture of goodwill, we have returned the dining table and chairs on 02/25/ We are also processing an exchange of the home office desk and cocktail table, which is scheduled for tomorrow 03/03/15.Thank you for bringing this to our attention.Sincerely,*** ***
*** ** *** ***

Good Afternoon,Our records indicate *** *** refund check was processed and mailed on March 37, 2015. Thank you,Ashley Furniture HomeStore

Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding *** E ***’s situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely mannerUpon receiving ***’s
complaint, we have reached out to upper management at the retail location she purchased from. Our Store Manager has offered to replace the damaged pieces and deliver them free of charge, however we will not be picking up all of the items or giving a full refund. The offer of replacing the damaged pieces still stands if *** would like those replaced. We invite *** to contact her local retail location to have the replacement processedRegards, Ashley Furniture Industries, IncCorporate Office KC

To whom it may concern;Ms*** has now reselected through our consultant group that we have brought inWhen the merchandise arrives, we will call to set up delivery ASAP

Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding *** ***’s situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely mannerAfter working with the retail
management team, we can confirm that the order has been cancelled. The deposit that was paid will be refunded to the customer by the means in which the payment was made Should she have any further questions or concerns, we invite her to contact the retail locationRegards, Ashley Furniture Industries, IncCorporate Office AB

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.The sofas were delivered as expected. I would like to emphasize my gratitude to the manager *** *** and to the sales representative *** *** for their help in the re-selectionPeople like them really give a good image of the company; unfortunately, employees like *** ***, who did not even apologize, demolish the work of the good employeesMy family does not feel comfortable to go back to that store because of himIt is sad to see how one person can damage a whole company's reputation. Thank you very much RevDex.com! It is great to have an institution that safeguards the rights of the consumers. Regards,
*** ***

Revdex.com:
I have been contacted by Ashley Furniture and talked with *** *** They didn't offer us what we thought was fair in this situation, but my husband and I want to move on knowing that in this case we are not
going to win, as the customer rarely wins against these big commercial companies and we will cut our loses and move on with their half hearted attempt at "resolution" We still don't have what we paid for and *** *** said " we are sorry and want to make this right"….but it's all words and my husband and I are skepticalWe will see what happens from here on out, although, neither one of us will hold our breathe…they didn't seem to care before we got Revdex.com involved and I think they are just going through the motions to get this cased closedAll in all, at least the bright side is that I actually talked to a human and didn't have to wait on hold to do itThanks for the help
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
FYI Your delivery people came today at 6:pm ( we were allotted time window 1-pm) They stated they only brought nightstand and credenza Dresser is back order , they said queen headboard , book cases , tempur pedic boxes , pillows and chair is not in their list . Nightstand they brought in has the same issue as nightstand we have So they took it back . Credenza - they said why do u want us to replace the whole thingLet us just replace drawer and shelves We agreed They were not able to do thatThey have disassembled the shelves and drawer from current credenza and they could not fix in the new parts They left stating they will get a whole new piece to replace . In a nutshell , nothing got replaced today and the credenza we have is in a broken state . We request u to schedule entire delivery at same time within the scheduled window period . Thanks ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,

Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding *** ***’s situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely mannerUpon receiving ***’s
complaint, we have reached out to our service department regarding the “year Warranty”. Since *** has moved out of our service area we are no longer able to provide service for that year plan. We have processed the request for a refund and are waiting on the retail location to process thatAt this time we invite *** to contact the retail location at ###-###-####Regards, Ashley Furniture Industries, IncCorporate Office KC

Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding *** * ***’s situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely mannerUpon further review of
***’s situation, we have found there is a service technician scheduled for 12/12/At this time we will need to wait for the service technicians reportRegards, Ashley Furniture Industries, IncCorporate Office KC

Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding *** ***’s situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely mannerUpon review of the
account, we found that on 2/29/16, Ms*** had contacted our Customer Care Department to discuss the issue she was having with her mattress hanging over the footboard. An agent scheduled a technician with Ms*** for 3/5/16. The appointment has been rescheduled to 3/19/however we have attempted to reach out to Ms*** to obtain some further needed information. We invite MsAgoncilla to contact our Customer Care Department at ###-###-#### Regards, Ashley Furniture Industries, IncCorporate office KC

Technician reports states there is a tear on an arm that a part needs to be ordered for that he can fix.The noise from the motor was fixed by you with a hammer.Cushions are and not defective.We can fix the arm and your furniture should be the same if not better than what would be shown in the showroom

January 30,
Revdex.com of New Jersey
Whitehorse-Hamilton Square Road
Suite
Hamilton, NJ
Re: Revdex.com Case # ***
Customer: *** ***
To Whom It May Concern:
In regards to the claimed filed
against our
company, Ashley Furniture HomeStore, on 1/26/by Mr*** ***. We have looked into the guest’s
order and the furniture they ordered did not fit into their homeA manager has
approved Mr*** *** to reselect new furniture without being charged
any restocking feesOur guest, Mr***, has chosen new furniture and it
is scheduled for delivery on 02/01/Our customer care department has also
reached out to Mr*** *** to confirm that all of his concerns have
been addressed to his standards
Our company strives to serve all our
customers with the best star customer service and the best quality products
in accordance with all policies mutually agreed upon at point of saleWe value
Mr*** business and he has been assisted to the best of our ability
If we can be of any further
assistance, please do not hesitate to call
Kindest regards,
Corporate Customer Support Center

I have spoke to the customer and scheduled delivery for the items she is lacking tomorrowHer pillows will be ***'s to her home and the rest will be delivered tomorrow

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution is satisfactory to me
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Per my previous attachment of the invoice, the entire purchase was almost $2kNot only did the corner chair and armless chairs suffer the cracking and peeling, but also the end tablesCould you please just close this account and give us the 30% on our entire purchase of $2k? I am tired of going back and forth on this issue.
Regards,
Mario ***