Ashley Furniture Homestore

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11812306, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I only got one call from Corporate: tried calling back and the # is a non-working #.I called one call from the "New Manager" at the store location: when I called back, their systems were down again b/c they got new software (mind you, this is the same story I was told when I first visited the store to buy the furniture)....when asked for the manager, Ben, I was informed that he had left the company!!!When asked about the new manager, he was busy with other customers!I am just tired of the stories
Regards,
Ghoudsieh H***

Complaint: ***
I am rejecting this response because:they offered me a gift card and apologizedI have yet to receive this cardI do not want to drop this complaint until I receive the promised card.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and I am going to meet with *** from Ashley Furniture Store tomorrow night We will discuss what the next step will be Right now the issue has not been resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
Edward ***

We have attempted to reach our customer on 9/30/14, 10/3/14, 10/7/14, and 10/9/HDL the delivery contactor used to preform delivery services has also attempted to reach our customer, they requested invoices for the claimed damages and reported mailing a letter to our customer on 9/13/We
have provided our customer with contact numbers previously and would gladly speak with him so that we may work toward resolution

Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding *** ***’ situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely mannerUpon further review, we have
found that the cushion was ordered on 7/19/and has already shipped out via UPS. Per the tracking information it is estimated to delivery to *** on Tuesday July 25th by end of dayTracking# 1Z35451***35. We invite *** to contact our customer service at ###-###-#### if he has any other questionsRegards, Ashley Furniture Industries, IncCorporate Office KC

The consumer may use the toward something else or we can reorder the table if it's still in the line We are happy to do either This is a very simple solution Not sure how it came to this point I will have our customer relations manager contact the consumer

Thank you for contacting Ashley Furniture Industries, INCWe appreciate that you have notified us regarding *** ***'s situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely matter Upon review of Mrs
***'s claim, we have reached out to the retail store for assistanceThey have advised that she will be in to the retail store to pick out a new base Regards, Ashley Furniture Industries, INCCorporate OfficeSK

Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding *** ***’s situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely mannerUpon full review of Ms***’s
concerns, her delivery is scheduled and confirmed for today 12/28/16. We do apologize for any inconveniences this may have caused. We invite Ms*** to contact the retail location with any further questions or concerns Regards, Ashley Furniture Industries, IncCorporate Office AB

Good Afternoon,We have attempted to contact *** *** and will continue to do so until we reach him and resolve this matter.Thank you,Ashley Furniture HomeStore

I have spoken to the guest and we have agreed to send a technician out to her home to look at and possible change her Velcro if needed. Guest will be contacted by Sunday May 24th. I will keep you posted on the progression of the claim.thanks so much for you patience

The customer accepted the mattress in her home, we gave her the option, at the time of delivery, to decline it, and she did not want to, we informed her,that if she accepted the mattress, that it was her mattress, we could not take it backThe customer still accepted the mattressWe can not take back a mattress once it has been in the customers home and usedAs for the mark on the mattress, you could clearly tell it was a grease mark and if the customer thought it was "feces" she would not have accepted a "feces" stained mattress to keep as hers to sleep on, she would of declined it right away and would not have even give our delivery a chance to clean it

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Good day,*** from a local Ashley Home Store has made contact with me in an effort to resolve the stated concerns. The following items have been resolved:-Store has issued refund for furniture coverage that we did not elect to purchase.-Ashley has initially set up a date to swap out the damaged furniture, however has failed to follow through with that commitment.-I have received one phone call regarding our in home damage. Still needing resolved:-Replacing damaged furniture Ashley scheduled a date for today and August Unsure why there are two dates, however we are unaware when the actual delivery date is.-Reimbursement for in home damage. Thank you,*** ***
Regards,
*** ***

Thank you for contacting Ashley Furniture Industries, Inc. We appreciate that you have notified us regarding *** ***’s situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner After reviewing
*** ***’s account, we have reached out to upper management at our retail store locationThey have advised that they have been in contact with *** ***, and it has been agreed upon that the mattress and bed set will be picked up, and credited back to *** ***’s account*** ***a Synchrony account will be charged for a purchased office desk, $re-stocking fee, and a set of lamps Regards, Ashley Furniture Industries, IncCorporate Office SK

Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding *** ***’s situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely mannerUpon receiving ***’s
situation, we have reached out to the retail location regarding the rug in question. They are looking into this and will advise what is being done. At this time we do not have any other information on thisRegards, Ashley Furniture Industries, IncCorporate Office KC

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11922629, and find that this resolution is satisfactory to me.
Regards,
Bo Y*

Polk sold defective key and then took key and kept money
Polk came to make a vehicle key for my carThe key he made was defectiveAfter countless times of trying to get him to return my calls and messages, he only responded once threatened with being reported to Revdex.comI asked for a refund due to the horrible customer serviceHe said no, although the reciept does not state no refundsHe tried to fix the defective key which ended in him stating that he does not know why it wasnt working and assuring he would come back with a dealer keyHe took his defective product, and never returnedDespite endless attempts at communication, no one will return calls, messages, or my money

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I received your email dated 2/I thought this complaint had been resolved on January 15 when my husband and I visited The Ashley Home Store in Vacaville, CaliforniaThe assistant sales manager, Henry offered us a credit $with the stipulation the love couch would be returnedWe made arrangements via a telephone that day to have the couch picked up Thursday, January The couch was not picked upThere was no further communication until the store manager *** called me*** asked me if I wanted to keep the love seat and in addition receive credit tooI agreeSince our conversation, I've received 3-calls from Ashley Furniture Home Store audit department asking me if arrangements had been made to pick up the love couchI referred her to the sales manger *** for further informationOur last call from the corporate offices occurred this weekMy last call today to the credit card company Synchrony there has not been any credit to our account
Regards,
*** ***

In regards to your letter dated August 31, 2017, we have no records of *** *** having ever shopped with us based on the information provided in the the complaint This could be because the customer did not provide any information associated with the account. If this is the case, then
it would help if the customer provided a account or information associated with the account such as a telephone number used during the purchase, the address or the actual invoice number so that we could help resolve the issue.Best Regards,Salem S*Customer Service Associate

Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding *** Garcia’s situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely mannerUpon review of the customer’s
claim, the retail store has approved for the item to be returned back to Ashley FurnitureSomeone from the retail store will be contacting the customer to have this pick up arrangedWe invite *** if she has any questions to call the retail store where she purchasedRegards, Ashley Furniture Industries, IncCorporate Office SK