Ashley Furniture Homestore

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received, your complaint will be closed Administratively Resolved]
Revdex.com,
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaintFor your reference, details of the offer I reviewed appear below.I did have some more furniture delivered on July 31stHowever, pieces of the sectional that were to be delivered that day were both damaged and we refused the delivery of themMy husband at that time called the manager of the store that we had been working with and told him that he would need to reorder themMy husband was told that it would get doneWe assumed all was getting ordered and we would hear from the store as soon as they had a delivery dateThat was not the case againI received a phone call from someone in Texas on 8/(a week after our delivery) asking about the items that we had returned and trying to fix the problemAt that point we found out that the pieces we had rejected the week prior had STILL not been reordered, and from speaking with the man who called, he had no idea as to what we were even waiting forHe took all the information from me and said that he would look into it and call me back by the end of the dayNever spoke to him againI then called the manager in town that we had been working with and asked him if the furniture had been reorderedHe informed me that he did not know because it was no longer his department, after he assured my husband on the phone that he would make sure they were reorderedAt that point- Me calling Them- I asked if the other stuff had been ordered and if he had a delivery date, which he gave me the end of August, first week of September(Twice the amount of time that we were told when we initially made the purchase back in June)I then had to call another department to find out if our rejected stuff has been reorderedStill have yet to hear from them. We have now already started making payments on our furniture and don't even have it allI will not close my complaint or accept any responses until I have all the furniture that I have ordered
Regards,
*** * *** ***

Good Afternoon,We here at Ashley Furniture Homestore would like to thank you for bringing this consumers concerns to our attentionI do apologize, however, I was unable to find the consumer in our data base with the information providedPerhaps you could have the consumer verify the sales # and/or
customer name on the original sale? I will be more than happy to further assist upon receiving further information on this consumer.Best Regards,*** ***

Complaint: ***
I am rejecting this response because:Good Morning, Here is a e-mail sent to me by *** ***. I left her a message on voicemail on Fri 3/asking her to confirm they were still picking up the furniture on Saturday 3/21. She did not return my phone call and no one came to pick up the furniture. We stayed home all day Saturday to make sure we did not miss them. It is very unprofessional that no one has tried to contact me with an explanation. This has been disrupting our home life. We have had the furniture covered and no one has sat on any furniture in our main living area since 2/23/15. We have not been able to entertain family and friends at our home. Please help me get this resolved ASAPThank you, *** ***
***

Complaint: ***
I am rejecting this response because:
how can you expedite delivery when the order was canceled but is still being charged for the items that were canceledyour sales staff did not disclose the correct information on canceled orders, I do understand the 40% restocking fee but to still bill me is the issue and in store credit is the problem
Regards,
*** *** [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason the complaint will be closed Answered]

Complaint: ***
I am rejecting this response because: We spoke with the manager over the phone and he said he would credit us the cost of the warranty and will honor the prices of the furniture that is shown on our receipt from the Brunswick storeAs of 5/3/the credit still does not show on our credit card statement/recent transactionsIn addition, he said that he would send the information regarding the warranty through the mailWe have not received this.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to medollar gift card would be a fair solutionThank you
Regards,
*** ***

I apologize for the process, most repairs can happen very quickly, but some situations take specifically qualified service people and specific parts to resolve Motorized or electrical furniture may be the cause of the delayBy your claim is does not look like they are failing to keep you
from getting service or making the repair they just need to get the right parts and right people to manage If you feel the service company will not complete the work please let us know and we can escalate to get it resolved Unfortunately we are unable to schedule their technicians or speed up the parts process Most often the parts do come earlier than the 4-week estimate given to all guests, but occasionally the extra time is needed if the manufacturer is out of the part when requested

Complaint: ***
I am rejecting this response because: According to Synchrony Bank as of 12/26/14, I still owe $Although no interest has been charged and I have paid $so far for the purchase that cost Apparently you issued a credit of on December for part of your mistake;however, according to my records you should have issued an additional credit of $which is the amount I have already overpaid + $which is the extra charge from the chairThe total credit that should be given to my account at this point is $Again, I have not only not received the proper credit to my account, but I actually still owe $for which I have already paid more than the total amount owed-$This action from your company is dishonest and results in you stealing money from me the consumerPlease make this situation correct and issue the exact credit for the exact amount in which I requested immediately-$to my account from Synchrony BankThank you for correcting your mistakes
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution
is satisfactory to me. I made contact with Ashley Furniture store todayI was able to arrange for the " half of sofa" delivered on 9-13-to be picked up on 9-17-Still not fast enough but I am satisfied that the manger Charles honored our request to take back the sofa and give us a refund.
Regards,
*** ***

October 1, 2014
Revdex.com
Jefferson StNE Ste A
Albuquerque, NM
Re: ***; *** ***
Dear Revdex.com,
Ms*** does in fact, have transactions, both on day layaway agreementThe first
occurred on 4/11/for two sets of lamps, one set she took home as the amount paid covered the first set of lamps and the second set of lamps remained with a balance due.
The second transaction occurred on 4/13/for a counter height table and barstoolsThe second transaction of table and barstools was paid on 4/13/14, 5/30/14, 7/14/14, and 8/28/for a total of $leaving a balance due of $Please see attached sales order with notes.
The first transaction of sets of lamps was paid on 4/11/14, and 5/30/for a total of $leaving a balance of $still dueIt is this first transaction that we called about as our layaway policy requires a payment at least once per month and no payments had been made on this transaction since May.
The total balance due on both transactions amounts to $Our computer currently shows a slightly higher balance due to the City of Las Cruces Gross Receipts Tax changing from 7.5625% to 7.9375% on July ft, This accounts for $of differenceHer account was not set up incorrectly and there are no accounting errorsNo mistakes were made in handling these transactionsThere was no bait-and-switch as alleged and no changes occurred to her transactions other than the proper posting of her payments.
The merchandise was ordered in on 7/14/and has been sitting in our warehouse and thus subject to a 20% restocking fee as per our original agreementWe have agreed to refund the amount paid less the set of lamps Ms*** took home and the restocking fee plus applicable tax, however, to date, Ms*** has refusedWe have made every effort to assist Ms*** in understanding her balance, however she is quite difficult to work with and highly argumentativeWe have made contact with Ms*** today, 10/1/14, to see how she might like to proceed and she stated she would have the transactions paid off by December.
Thank you for your assistance in this matter.
Sincerly,
*** ***
General Manager
Ashley Furniture HomeStore

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Two technicians came to my home to check the smell Last week.They said the smell probably came from the poly foam inside the accent chairsThe poly foam still produce odor after year in my home, I just can't imagine what kind of stuffing it is! How terrible it is! They also said the customer center rep would call meHaven't got any call yetI hope Ashely Furnitures shouldn't always focus on that the furniture was in my home for "year"They should focus on why the furnitures still produce odor after airing out for such a long time and what kind of stuffing materials they were using. So far we didn't accept any of their offer yetstill waiting for their official solutionIf not acceptable, I will insist on returning
Regards,
*** ***

Initial Business Response /* (1000, 5, 2015/06/22) */
Our records indicate that service personal (manufacture-accredited technicians) visited *** ***'s residence and inspected the fridgeThere was no fault identifiedIn order to attend to a problem under the warranty a fault needs to be
identifiedIf a fault is present please let us know and we can certainly attend to it as per the terms of the extended service plan agreement

Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding *** ***’s situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely mannerUpon receiving ***’s complaint,
we have reached out to the retail locationWe have also contacted our finance departmentOur finance department is working with Synchrony to get the customer’s concerns addressed and taken care ofThe last communication the retail location received from Synchrony is as follows “I am seeing both of those transactions at those time however one of them for some reason did not get changed but she is not accruing any interest as it does look like that was waived and she did have a late fee as well so I am not sure if she is not receiving her statements but we did waive it. Customer is responsible for monthly payments and if she received late fee that is not Ashley Furniture Industries, IncresponsibilityThe retail location is working on getting the $transaction correctedRegards, Ashley Furniture Industries, IncCorporate Office KC

Address of the store is *** *** *** *** ***

Complaint: ***
I am rejecting this response because:
We aren't done until I see all refunds
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***s

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Hello Revdex.com, Good Evening! Hope all is well, this response is in reference to inquiry made by our guest *** , spoke with mr this evening and have apologized for his inconveniences .Resolution , this was resolved with our guest mutually yesterday and has been resolved as mr
stated that this inquiry was sent as his wife was not aware that we have addressedGuest has no balance.Please can this inquiry taken off our account , as we have resolved thisThanks as always to bring to my attention