Ashley Furniture Homestore

Thank you for contacting Ashley Furniture Industries IncWe appreciate that you have notified us regarding *** *** situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner After a full
review of Mrs*** concerns, we contacted our third-party protection plan company, MontageWe have advised Montage that the bed in question has been discontinued and we cannot do an exchange on the itemMrs*** will be receiving a call from Montage to discuss the options they can offer for the discontinued items We apologize for any inconveniences caused in regards to this issue and hope that the above solution is satisfactory in resolving Ms***’s concernsPlease feel free to contact Montage at 800-686-or our customer care at 800-240- Regards, Ashley Furniture Industries, IncCorporate Office AW

We apologize for any delays. At time of purchase the product was not in Jacksonville and had to be ordered from the manufacturer We cannot guarantee delivery dates and always anticipate a change since control of the product getting to us in not in our hands On your invoice you
have an "approximate delivery date", on the reverse of the invoice it states deliveries are not considered late unless they exceed "days" On the front of you invoice after your product and before the balance it states "Estimated Delivery Date may change our scheduling department will contact you when your items arrive in Jacksonville" Again we apologize we intend on delivering our guests as soon as product becomes available to us, sooner if possible

Complaint: ***
I am rejecting this response because:They are working to get me the money they own me, but until they credit my account I cannot accept the resolutionThey finally agreed on the difference and according to them are working with the financial department and the store to solve this issueSo until I get the complete refund I cannot accept their resolution
Regards,
*** ***

Georgia;">Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have spoke to the Customer Service Rep*** and she stated to me that no check has been created or mailed, although the owner has approved the refund and sent it to accounting. Case stays open until a check is received and cleared through the bank

Thank you for the update to Ms***’s situation. As previously advised, we will not be
offering this customer a refund or a reselection. At the time of purchase, the customer is
required to initial and sign our terms and conditions along with a check list
sheet indicating that they have discussed the items fitting into the home and
room of choice. We apologize if Ms*** did not take into
consideration that any reclining unit may require additional room to function
properly. Our signed paperwork indicate
it was fully discussed at the time of purchase
Regards,
Ashley Furniture Industries, Inc
Corporate Office
**

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Hello Revdex.com, Good afternoon! Hope all is well, we guest time frame for the pick up tomorrow 6/3/ is am to pm we will be picking up before 12pm or by 12pm. Guest will be refunded the same day before close of our business day 9pm. I have called guest yesterday and speak with a Mr and I have called guest on both of her phone numbers and left messages also has sent an e-m.Thanks as always to bring to our attention

Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding this customer's situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner.The management team from online
sales has been in contact with the customerThey have arranged a pidate of 7/23/16.Regards, Ashley Furniture Homestore - Corporate OfficeLH

The rails arrived to the store late yesterdayThe store has been in contact with the customer and will be delivering and installing the rails on FridayThe delivery service has spoken with the customer as well and they have come to an agreement for the in home damagesSincerely,**Ashley Furniture Corporate Office

Complaint: ***
I am rejecting this response because: The new box was installed, it appeared to be fixedNext day back to same thingAt this time still waiting for refund as wellWill not claim settled until everything has ben handled and it working condition
Regards,
*** ***

Manny the Store Manager at the Pinellas Park , FL store and Bill *** were very helpful when we were purchasing various pieces of furniture and decor They went out of their way to make our experience worthwhile We thank them very much
*** and *** ***, Redington Shores, FL

Dear Revdex.com,We are constantly working to develop and maintain the best customer service standards in our industryOur management is charged with great responsibility and empowerment to help resolve issues as they arise. It is very important to us that our employees provide
clear honest communication and set realistic expectations. I apologize our customer has had a hard time making arrangements to receive the furniture Thank you for bringing this to our attention.Sincerely,*** ***Office of the President

With regards
to this customer’s complaint, there is nothing further Ashley Furniture
Industries can do. We provide our terms
and conditions to the customer to which we make them sign indicating and
acknowledging they understand. The terms
and conditions state that the delays can occur.
As previously mentioned as well, we also place indication on the actual
sale using a *sku. This customer is asking
us to fulfill something we cannot complete without product. We are working diligently to get product available
but with unforeseeable transportation and production delays, it can pose an
issue. We notify the customers as soon
as we are aware of the delays. Our
records indicate that on several occasions, this customer was notified in
advance of the delivery that the product was on back order. At this time there is nothing further we can
do until the product becomes available.Regards,Ashley Furniture Industries, Inc.Corporate OfficeAB

Dear Revdex.com,Please convey our apologies for the inconvenience these manufacture defects have caused. We support the limited warranty provided by the furniture’s manufacture and agree that furniture should be free of material manufacturing defects when received from us. These warranty terms
are publicly available through the manufacture's website and can be provided on request In accordance with these warranty terms we will gladly make every appropriate effort to restore the furniture to show room quality condition. Our craftsman inspected the furniture and found material manufacture defects. Unfortunately there were several delays in obtaining replacement parts As gesture of good will, we have agreed to provide a replacement set of furniture. This set was delivered on 10/30/14. Thank you for bringing this matter to our attention. Sincerely,*** ***
*** ** *** ***

Date: 1/8/
Revdex.com
Complaint Department
Complaint ID: ***
At Ashley Furniture, one of our primary goals is to
provide customers with the highest quality of serviceWe do regret to hear of
your dissatisfaction
Upon review of the
customer’s complaint, we will not be able
to offer anything further than what has already been sent out to the customerWe
have already discounted the customer’s furniture the $mentioned in the
complaint along with another $in Ashley Furniture Gift CardsWe do
apologize for the delay on the furniture but show we can deliver the TV Stand
as soon as 1/16/If you wish to cancel the two items that have not been
delivered please contact your local Ashley Furniture Homestore and they will be
able to do so
Please feel free to contact me with any further questions
and/or concerns
(Reference Stoneledge SR# ***)
Thank you for giving us an opportunity to respond to this
situation
Sincerely
Ashley Furniture Industries, Inc
Corporate Office
**

We have contacted the consumer and apologized for the inconvenience Since the sofa did not fit, we have agreed to refund what she paid less the cancelation fee

Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding *** ***’s situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely mannerUpon receiving ***’s
complaint, we have reached out to management at the retail location. The retail location is currently looking into the situation and will advise once they have had a chance to review all information. We will advise once we get information from the retail locationRegards, Ashley Furniture Industries, IncCorporate Office KC

Dear Revdex.com,Please apologize to our customer for the time it takes to receive her refund.Our records indicate that a refund of $went to the Synchrony Financing on 02/04/ Synchrony refunds generally take seven to ten business days to be reflected on a customer’s account, if they receive their statement electronically. Synchrony refunds generally take one to two billing cycles to be reflected on a customer’s account, if they receive their statement in the mailThe second item of $was refunded by check on 02/17/15, from monies our customer paid with cash and check.If our customer does not show the refund to the Synchrony account by the end of the month, she can certainly reach back out to us However, at this time she should reach out to her finance company to ensure it hasn't already been applied.Thank you for bringing this to our attention.Sincerely,*** ***
*** ** *** ***

Dear Revdex.com,We have made an attempt to resolve this matter with our customer The substantial discount ($2500) in conjunction with other discounts already provided would be a 68% total discountWe will not agree to a discount of this magnitude As our customer stated, the maximum refund offer we are willing to make is $plus the fee for the delivery service We will complete the refund for the delivery, as it was previously promised as the customer has indicatedOur customer has not yet accepted our offer of a $discountIf the customer chooses to accept our offer within the next business days, we will gladly process the refund If after business days, our customer has not accepted the refund, the offer will be void and further compensation requests will be deniedThis is our final offer.Thank you for your help in this matter.Sincerely,*** *** ** *** ***

Good Evening,Our customer care team is reaching out to *** *** to ensure we resolve this complaint.Thank you,Ashley Furniture HomeStore