Ashley Furniture Homestore

Thank you for contacting Ashley Furniture Industries IncWe appreciate that you have notified us regarding *** ***-***’s situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner After reviewing Mrs
***-***’s concerns, we reached out to our retail location for further assistanceOur retail location has offered the following options to Mrs***-***, a discount to keep the product as it is, an even exchange, or an in-store creditIf Mrs***-*** chooses to keep the recliner as is, we would offer you a discount off of the product and she would be keeping it without a warrantyIf she chooses an even exchange, we will deliver the same model recliner to her home and pick up the unit she currently hasIf she chooses the in-store credit she will be able to choose a new item in the store that is equal or more than the amount she paid for her current recliner, we will deliver the item she chooses and pick up her current recliner We apologize the inconveniences Mrs***-*** has experienced and hope on of the above solution is satisfactory in resolving these concernsPlease reach out to our retail location at ###-###-#### or our Customer Care Department at ###-###-#### to accept one the options above Regards, Ashley Furniture Industries, IncCorporate Office AW

Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding *** ***’s situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner After reviewing the
details of the situation, Ashley Furniture Industries, Incis working within the terms and conditions of the sale in which the customer agreed to at the retail location. Per the terms and conditions, its states “If, at the time of delivery, merchandise is delivered in Damaged/Defective condition, you have the right to refuse the Damaged/Defective merchandise or choose to have a service technician repair the furniture at no cost. If the merchandise cannot be repaired, AFHS will either exchange the merchandise with a replacement at no additional delivery fee or refund your purchase price including the delivery fee by the refund method listed below.” On 6/23/16, we delivered a sofa to Mr*** that had some loose buttons. He accepted the item into his home. The delivery team noted that he would like a technician to come to his home and make the repairs. Our Customer Care team spoke with Mr*** and scheduled a technician for 7/15/16. Mr*** later called our Customer Care Department back and cancelled the technician stating he wanted an exchange. We feel that loose buttons is an easy repair for our highly trained technicians and will stand with the decision of sending a technician prior to authorizing an exchange We invite Mr*** to contact our Warranty Department at ###-###-#### to schedule a technician. We feel we are working within the terms and conditions that Mr*** agreed to at the time of the sale and we are confident we can resolve this issue Regards, Ashley Furniture Industries, IncCorporate Office AB Tell us why here

white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; display: inline !important; float: none; background-">To whom this May concern,My name is *** ***, I was the sales person for this transactionThe customer forgot to tell you that I went over the return policy with him and he still purchased.We have a signed contract with this customerI would like my name removed from this complaintThis is not acceptable since this is a store policy, not a personal policy I implemented.Thanks,*** ***###-###-####

Thank you for contacting Ashley Furniture Industries, IncWe
appreciate that you have notified us regarding *** ***’s situationWe
take these matters seriously and want to ensure the proper steps are followed
so a resolution can be reached in a timely manner.Upon contacting
Ms***
and receiving photos of her current situation, we have agreed to
allow her to reselect her furniture. We
have issued the store credit which is now available for her to use.Regards,Ashley
Furniture Industries, Inc.Corporate
Office**

Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding Garrett S***’s situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely mannerWe apologize for the
inconveniences we have caused MrS***. We did make the delivery on 1/6/of the ottoman with storage. We can send out a $gift card to MrS*** for him to use at any of the retail locations listed on the back of the gift for the inconveniences we caused himWe invite MrS*** to contact out Customer Service Center at 1-800-240-to accept the gift cardRegards, Ashley Furniture Industries, IncCorporate Office KC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
The response I received from Ashley Homestore is not a resolution to my issueIt only states that they are looking further into the issue to determine the best course of action
Regards,
James ***

Hello All, Resolution for Complaint # *** Customer *** *** *** was refunded in amount of Customer was happy with the resolution. Thanks, ***

Initial Business Response /* (1000, 5, 2017/05/04) */
WE ARE UNABLE TO LOCATE THE ORDER THAT YOU ARE REFERRING TO WITH THE NAME THAT WAS PROVIDEDSO THAT WE MAY BETTER ASSIST YOU, PLEASE PROVIDE THE NAME,PHONE NUMBER AND ADDRESS THAT APPEARS ON YOUR SALES RECEIPT AS WELL AS THE SALES ORDER
NUMBER
THANK YOU
Initial Consumer Rebuttal /* (3000, 7, 2017/05/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The order may be under *** *** I am his wifeWe bought the sofa togetherWe were told by *** it would be the first week of May as we were moving into our home May When we placed the order, he then told us it wouldn't be in May 1, but it would be in the first week of MayHe called to let us know the of the delay but couldn't give us a reason whyWe called again on May 4, to find out the exact date it was due and we were informed it would be May 18thWhen we question why so late, they couldn't answer that*** called again, and was told it was never scheduled for arrival the first week of May as we were promised, it had been scheduled for delivery May 13thWhat is going on????
Final Business Response /* (4000, 9, 2017/05/13) */
The customers original invoice indicates an ETA of 5/12/ETA(ESTIMATED TIME OF ARRIVAL)is only an approximation of the date we should receive the product into our warehouseOccasionally there are factors in the manufacturing process and or shipping that may cause these estimations to be altered prior to the product arriving on our dockIt is our practice to keep the customer updated with changes in the ETA'sWe hope this clears up some of the confusionI do see that the product has arrived and has been set up for pick up by the customer on 5/12/
Final Consumer Response /* (4200, 11, 2017/05/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
There is no real resolution offeredWe were told by *** when we were making the purchase the arrival date would be the first week of MayThen we were told there would be a delay of days with no explanationThen, we were told a delivery of May 18thIt's been a circus of dates with no explanation and several non-refundable truck rental feesThis is no way to do business: promised delivery dates, delays with no explanation, several different arrival dates...this is poor customer service

Ashley's warranty for manufacturing defects extends for one year. Customer submitted photos and information for two purchases: one for peeling furniture that was purchased more than seven years ago and the other for leather furniture purchased five years ago that is fading The
manufacturer will not cover the issues on either of these purchases and Ashley has fulfilled the commitment made to the customer when the furniture was purchased.Unfortunately there is nothing more that we can reasonably do to assist the customer, and we wish them the best

Thank you for the update on *** ***’s complaint. We have reached out to upper management at the store. The store manager has spoken to the customer and will be working on this with the customer. At this time we invite Ms*** to contact the Ashley Furniture Industries, IncHomeStore she purchased from @ ###-###-####Regards, Ashley Furniture Industries, IncCorporate Office KC

We have spoken with the store regarding the customer's rebuttalThe store states that the offer for an even exchange or a reselection credit was given in an effort to make things good/right for the customerAshley Furniture feels this offer is more than fair and shows we are acting in a good faith effort to assist the customerThe technician's report is showing that the units are meeting manufacturing specifications (MMS)Per the initialed Sales Terms and Conditions, Ashley Furniture reserves the right to refuse returns/ exchanges where the merchandise is not Damaged/DefectiveA copy of the customer's initialed Sales Terms and Conditions and technician's report were supplied to the Revdex.com for reviewNo refund will be offered at this timeSincerely,** Ashley Furniture Corporate Office

We apologize for any inconvenience.*** has been notified and we corrected the additional post on your account.The account was not a new account, it was your existing account opened previously.Please contact *** at ###-###-####, they responded to our requests asking if you would contact
them directly for any future issues.Thank you

THE FOLLOWING IS THE ADDRESS YOU REQUESTED;ASHLEY FURNITURE HOME STORE*** ** *** ***
*** ** ***
*** ***
*** ***
*** ***
***

Upon further review, we brought this matter to the attention of upper management and our retail locations managementWe are unable to offer a full refund in this situationWe are still extending the offer of an in-store credit for both the sofa and loveseat, totaling $2,597.27. We invite Mr*** into the San Francisco retail location at any time to use this creditPlease feel free to request assistance from the management at this location*** and ***, the store and sales managers, are more than willing to assist with helping Mr*** pick out new itemsOnce Mr*** has picked out new items we will set up a date to deliver those new items and picked the damaged items. We apologize again for these issues occurringPlease feel free to contact our retail location with any further questions and concerns at 415-467-4414. Regards,Ashley Furniture Industries, Inc.Corporate OfficeAW

First, after purchasing over $2,worth of furniture (dining table, chairs, two sofas and an ottoman), they delivered the table with obvious attempts to cover up damageThis was hassle number one and a harbinger of things to come
Next about months after acquiring the above items, screws began falling out of the chairs and/or dining tableAsides from this exhibiting shoddy craftsmanship, I have two young children (and under) who put anything and everything they find on the floor in their mouthThe fear this has put into my wife and I that our child could require an ER visit due to furniture from Ashley Furniture is beyond overwhelming
The icing on this horrid cake is the lack of care or resolution to the aboveBe warned: months is all they'll express they cover with warranty and they *** stall, delay, not respond to you to push you outside of this time frame
Read the other reviewsPlease do yourself and your money a favor and consider ANYWHERE else, including used furniture from Goodwill or the Salvation Army before wasting your money here

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that we are still working to resolve the issue. *** with Ashley Furniture has been very helpful
Thank You,
*** ***

Hello Revdex.com, Good Evening! Hope all is well, call** guest and left messages on both phone numbers to call us back as we have resolv** guest issue yesterday 8-24-regarding her missing chestResolution, guest is schedul** for 9-3-for chest claims was missing on original order
Guest was given so* *** and date of delivery at no cost to guest.Revdex.com Team, since this was resolv** yesterday 8-24-and guest made complaint today 8-25-16, can this be remove from our file.Thanks as always to bring to our attention

Thank you for the update on Mr***’s claimAfter review with management Ashley Furniture would like to offer Mr*** an exchange of the sofa and the loveseatAshley Furniture apologizes, after further investigation on the account, we did see that Mr*** did call into our Customer Care Department on 11/1/Regarding the delivery fee refund that we did see was processed on 11/14/17, it may take 4-weeks to reflect to Mr***’s accountThe refund was processed at our retail store location, if there are any questions for the status of the refund, that would need to be directed to the retail store, because they complete the process for the refund request Regards, Ashley Furniture Industries, IncCorporate Office S*

Complaint: ***
I am rejecting this response because:
Regards,
*** ** ** ***
*** *** did you go to school? Can you read? Can you read and think at the same time?, please read CAREFULLY and please use your grey material, the furniture started peel off the paint ITSELF it is like a horrible acne, it started months ago and wont stop, are the tech is going to repaint all the furniture, please dont kidding me, since june it has two new spots, just answer this question.the furniture is not going to stop droping the paint, so you think with a brown crayola you can hide all the spots, ok maybe but I did not bought something used or open box, and what will happen with all the spots that will appear after the one year warranty expires?please understand that is not a problem that come with and can be fixed, THIS IS A PROBLEM THAT WONT STOP JUST BY PUTTING YOUR MAGIC CRAYOLA, as soon as you paint them they will appear in other places, I have already different spots damaged, what make you suppose that wont appear more spots?I CHALLENGE YOU TO COME HERE AND SAY ON MY FACE THAT I DAMGE THE FURNITURE AS YOU SAID ON THE PAST MESSAGE, please dont be ridiculus.PS: If the problem could be solve, I had will repair it time ago, BUT YOU AND ME KNOWS THAT PROBLEM IS ENDLESS IT WILL APPEARS MORE AND MORE SPOTS AFTER TIME

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11636912, andr reference, details of the offer I reviewed appear below. At no time did I refer to bed bugs what was said is that bugs were on the boxspring The mattress and boxspring have been covered with covers from the onset! I don't agree with their decision but I not purchase another item from them and any one that I know wil be told about their poor customer service, which will stretch further than any commercial ]
Regards,