Ashley Furniture Homestore

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI appreciate the quick turnaround time provided by Ashley in regards to my situation
Regards,
*** ***

Hello Revdex.com, Good Evening!Hope all is well, reached out to guest and apologized for her inconveniences.Guest was explained that her concern on her living room set is not covered under her extended warrantyResolution guest offered $store credit towards purchasing a new living room set
guest accepted.Thanks as always to bring your attention

One of our LED lights no longer lights correctlyI would like it repaired or replaced
We purchased eight (8) Utilitech 4" LED Baffle Recess Gimbal light kits (model:XXXXX-XXX) for our kitchen remodel on 8/14/from LowesOne of the lights no longer lights correctlyIt stopped working right on 11/24/It is much less bright than the others and is slow to turn on and glows for quite a while after turning it offI think the light or the LED bulb is defectiveThe bulb is not replaceableThere is a year warranty
When I see other complaints on the Lowes website this is the response from Utilitech"Hello, we apologize for any inconvenience you may have experienced with our productWe stand behind our products and back them with a warrantyFor the future, you are welcome to contact our customer service department via our web www.evolutionlightingllc.com to order replacement part or to answer any question regarding our productsEvolution-Utilitech"
I am no longer

The issue itself has not yet been resolved I have given them a
request and it has not yet been replied to I am currently waiting on a call from *** Furniture I last spoke with them on Wednesday
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

We apologize for the inconvenience The model you purchased was backordered by the manufacturer multiple times This was something out of our control We were able to shift the merchandise to another guest to prevent them from having to wait We have voided the sale and will
process the refund.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11705428, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.We are still waiting for a call to schedule pick up of merchandise or schedule to return all merchandiseWe have received emails stating that someone from store would call and as of this writing have yet to receive a callThe only calls we are getting are from the warehouse to deliver "tables" which we don't want anymore as well as rest of merchandise.It appears (in researching public complaints) this is one of the "many" against complaints filed against Ashley FurnitureTrack record speaks for itself
Regards,
Richard B***

Date: 1/15/
Revdex.com
Complaint Department
Complaint ID: ***
At Ashley Furniture, one of our primary goals is to
provide customers with the highest quality of serviceWe do regret to hear of
your dissatisfaction
After reviewing the
customers claim the Ashley Furniture
Homestore has been trying to contact the customerAt this point there is not
much else we can do until the store speaks with the customerPlease remember
the Tempur-Pedic is its own company and the mattresses and mattress warranties
are not made by Ashley Furniture
Once the store has spoken to the customer I will update
the Revdex.com with the status
Please feel free to contact me with any further questions
or concerns
(Reference Stoneledge SR# ***)
Thank you for giving us the opportunity to respond to
this complaint
Sincerely,
Ashley Furniture
Corporate Office
**

Hello, Thank you for forwarding the below concerns We sincerely apologize for falling short of your expectations to deliver showroom qualityAs outlined in the Terms and Conditions that are presented to and signed by the Customer at the point of sale, “Changes to your order,
including cancelation, can be made within three (3) days of your purchase without penalty provided that delivery or pihas not yet occurredA 10% restocking fee will be assessed for item and/or order cancelations occurring more than three (3) days after your purchase provided that delivery or pihas not yet occurred.” With that being stated we are unable to waive the 10% restock fee on a cancellation, however for the inconvenience we have offered a form of compensation as a goodwill gesture As mentioned in previous correspondence we do not reimburse delivery fee’s considering we did fulfill a delivery on June 6, and June 17, For all other questions and/or concerns please contact Customer Care at 803-228-between 8am-7pm Monday-Saturday Thank you,

Good afternoon
The amount of the extended warranty plan has been refunded The 3rd party delivery company stated that they have no knowledge or responsibility for the sofa, that the crew was not near the sofa whatsoever We apologize for the inconvenience
Thank you
***

Thank you for contacting Ashley Furniture Industries IncWe appreciate that you have notified us regarding *** ***’s situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner After reviewing Ms***’s
concerns, we reached out to our financial department for further assistanceThe credit was processed on 12/4/and the paperwork was received by the financial department on 1/2/They will be processing the refund today and this should reflect in Synchrony’s records by the end of the week but may not show up on any statements you receive for to billing cycles Ms*** may contact Synchrony tomorrow (1/4/18) or Friday to confirm that this refund has been processed at ###-###-#### Regards, Ashley Furniture Industries, IncCorporate Office AW

Thank
you for contacting Ashley Furniture Industries, IncWe appreciate that you
have notified us regarding *** ***’s situationWe take these matters
seriously and want to ensure the proper steps are followed so a resolution can be
reached in a timely manner
Upon
review of
the customer’s account, the merchandise in question was picked up on
January 12, 2015. Since then, a credit
in the amount of $has been processed and sent to the *** *** to
credit the customer’s account. This
process can take 1-billing cycles. The
credit will appear on the customer’s *** statement once it has posted
With regards
to the new promotion, the customer is more than welcome to return to the store
to repurchase the bed under the financing promotion that the purchase would
qualify for as the previous transaction is now complete and unable to be amended
Sincerely,
Ashley
Furniture Industries, Inc
Corporate
Office**

Dear Revdex.com,Please convey our apologies for the inconvenience caused by the merchandise availability.We have gone to great lengths developing the best “just in time” ordering systems possibleThese systems provide our customers with the most accurate merchandise availability predictions for delivery
or pickup that can be provided. It is unfortunate that the manufacture supplies and availability do sometimes change beyond our own control. We are also constantly working to develop and maintain the best customer service standards in our industryOur management is charged with great responsibility and empowerment to help resolve issues as they arise. It is very important to us that our employees provide clear honest communication and set realistic expectationsWe value our customer’s feedback and will thoroughly examine the described events.We have made several recent attempts to speak with our customer directly to discuss these events but have been not yet made contactThe two orders placed with us are currently available for pickup at the store.Thank you for bringing this matter to our attention. Sincerely,*** ***Office of the President

Dear Revdex.com,Please convey our apologies for the inconvenience our customer has experienced.We are constantly working to develop and maintain the best customer service standards in our industryOur management is charged with great responsibility and empowerment to help resolve issues
as they arise. It is very important to us that our employees provide clear honest communication and set realistic expectationsUnfortunately we are sometimes faced with unpredictable logistical short falls that impact merchandise availability, our delivery/pickup systems, or our communication efforts. We value our customer’s feedback and will thoroughly examine the described events. We have contacted our customer and are processing and exchange of the mirror.Thank you for bringing this to our attention.Sincerely,*** ***Office of the President

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaint. Again, their business model is solely based on getting rewarded for doing their jobs poorly with their restocking fees and delivery delays and other consumers should be made aware.Revdex.com, thank you for looking in to this matter.
Regards,
*** ***

Hi Revdex.com Good evening!Hope all is well, we have spoken with Mrs*** on 8-27-evening, regarding the one back order chair. We have apologized to our guest both from the store the guest made the purchased at and from guest services departmentGuest offer to re
select a different set due to one one chair that is on back order but refusesGuest okay a partial delivery for 8-30-on the other pieces availableWhen received this complaint today reached out to guest and left message for guest to call us back to discuss any further concern on this order. The back order chair has been scheduled as guest mentioned in this letter to be deliver on a later date.thanks as always to bring to our attention

We have contacted this has been resolved with our customer

I have reached out to the consumer and offered a few solutions He is refusing every option I offered to replace the TV with one that works He refused He said the brand was important to him So I offered him a Sharp 50" He refused I offered to give him
his money back He did not want that either These are the options we have for him We are happy to allow him to choose any one of them

Complaint: ***
I am rejecting this response because: before I left the store I did reply to Mr*** that this is not what we agreed with, I only signed the papers after I was informed by *** that it was delivery fee and for the warranty plan, and he told me to initial two places and signI did not think that a *** would change what he quoted to me and my wife after he quoted a different price , I did try to cancel the order before I left the store, but when your *** continued to try to over talk me I did not want to make a scene in the store because other customers was observing, so less than hrs I called and spoke with the *** to cancel the order, and he replied only the *** can cancel purchases, but the *** would not come to the phone after multiple attempts to speak with himSo this left me with no other choice but to reach out to the corporate office
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is not satisfactory to meHowever I will accept an entire new replacement of the unit as soon as possible.
Regards,
*** ***

Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding Candie ***’s situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner.After further review of
customer’s information, we have found that they store has already been in contact with Ms*** regarding the rug. Delivery for the chair and rug was set for 9/16/and has been completed. As for the gift card the store will be sending that out to Ms***.Regards, Ashley Furniture Industries, Inc.Corporate OfficeKC