Ashley Furniture Homestore

Complaint: [redacted] I am rejecting this response because: I am rejecting this response because: Ashley Furniture still cannot guarantee any delivery dates. Regards, [redacted]

This is not one of our store.. We don't own the store in Cape Giradeau. Please forward tot he correct person and remove from are account..

Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding [redacted] situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely mannerUpon receiving Ms [redacted] complaint, we have reached out to her Protection Plan Company We have found that she did file a claim with her Protection Plan company, reporting the sofa seat not in place, wood sticking out, and the back goes really far backShe also reported when you recline the sofa it comes out slower than it used to and treads on the rug are coming loose Ms [redacted] reported that the items have been like this since she had gotten themThe Protection Plan states claims must be filed within days of noticing the damage/issues The items were received on 7/31/but she did not call to file the claim until 6/22/2017, well beyond the day allotted time frameHer claim was denied by the Protection Plan due to reporting time frame being it was not reported within days of noticing the damage/issuesThe items in question are outside of the one year manufacturing warranty that Ashley Furniture Industries, IncHomeStore provides for their itemsWe have not been called or notified in any way that she was having issues with any of her items, had she contacted our customer service department we definitely would have tried to assist herOur sincere apologies for any inconveniences Ms [redacted] has had with her items and although she is outside of the manufacturing warranty, we would like to invite her to contact our customer service department at 800-240-to discuss the issues with her itemsRegards, Ashley Furniture Industries, IncCorporate Office KC

Dear Revdex.com,Please convey our apologies the customer has experienced regarding getting a proper base for her bed.We have gone to great lengths developing the best “just in time” ordering systems possibleThese systems provide our customers with the most accurate merchandise availability predictions for delivery or pickup that can be provided It is unfortunate that the manufacture supplies and availability do sometimes change beyond our own controlWe are constantly working to develop and maintain the best customer service standards in our industryIt is very important to us that our employees provide clear honest communication and set realistic expectationsUnfortunately we are sometimes faced with unpredictable logistical short falls that impact merchandise availability, our delivery/pickup systems, or our communication efforts We value our customer’s feedback and will thoroughly examine the described eventsThank you for bringing this matter to our attention.Sincerely, [redacted]

Dear Revdex.com,Please convey our apologies for the inconvenience caused by the merchandise availability.We have gone to great lengths developing the best “just in time” ordering systems possibleThese systems provide our customers with the most accurate merchandise availability predictions for delivery or pickup that can be provided It is unfortunate that the manufacture supplies and availability do sometimes change beyond our own control.Our customers purchase has been delivered The delivery services were provided at no additional cost to our customer, its value was applied toward the purchase to provide our customer an additional discount We value our customer’s feedback and will thoroughly examine the described events.Thank you for bringing this matter to our attention.Sincerely, [redacted] of the President

Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding this Customer’s situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner.Per the store manager the customer has been into the store The store has explained the price difference and provided the gift cards to the customer The headboard was delivered on 10/22/14.Sincerely, Ashley Furniture Homestore – Corporate Office

Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding Alana [redacted] situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner Our sales manager at the Victorville Store has been working with Ms [redacted] to try and resolve her concerns It appears that she has been given a price reduction for the two pieces of furniture that ended up on back order and were not delivered until 12/31/This credit was directly applied back onto her Synchrony Credit Card Account We sincerely apologize for the delay in getting Ms [redacted] her furniture The staff at the Victorville store have been retrained in the art of not giving expectations to their customers Unfortunately delivery dates and availability of items are only estimates and can change Regards, Ashley Furniture Industries, IncCorporate Office SC

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowAshley did not offer a resolution to this matterThey simply stated that they didn't have a response yet and were still looking into itI am still waiting for a response [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]

Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding this Customer’s situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner.I have been in contact with the customer and they are sending in photos of the damages Once we have received the photos we will work with the customer for resolution Regards, Ashley Furniture Homestore – Corporate Office

Hello Revdex.com , Good Afternoon! Hope all is well, reached out to guest and on guest voice mail stating out of country but to leave a voice mail.Detailed message left for guest to call us back also phone numbers to call us on, we will apologized to guest for her inconvenienceResolution , will offer guest $refunded back to her card, when call us back

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***480-292-2139dick***@aol.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and they did contact us and talked to my husband however, until we see the credit on our credit card, I would not close this complaintwe will inform you when that happens, regards, [redacted]

Dear Revdex.com, Please convey our apologies for any inconvenience caused by the imperfections and material manufacturing defects found at the time of delivery on 11/06/ We support the limited warranty provided by the furniture’s manufacture and agree that furniture should be free of material manufacturing defects when received from usThese warranty terms are publicly available through the manufacture's website and can be provided on request In accordance with these warranty terms we will gladly make every appropriate effort to restore the furniture to show room quality condition Our customer has made a specific request asking for a licensed craftsman to be available on a Saturday when not normally scheduled for the area As a sign of good will, we have agreed to make special arrangements to meet this request Customer satisfaction with the craftsman efforts is important to us Please make our customer aware that we will continue to work with them Thank you for bringing this matter to our attention Sincerely, [redacted]

A new leaf could not be ordered for this customer, each leaf is cut to fit the table it comes with, if a new leaf was gotten for this customer it would not fit the table he currently has, so since we can not get a brand new leaf for this customer we have ordered a brand new table and once we receive the new table and it is inspected, we will call the customer and set him up for delivery

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Dear BBB, Please convey our apologies for the inconvenience our customer has experienced.We use a number of technological, inventories, and generally accepted accounting practices as safe checks to help ensure that our customers are billed correctly. These processes are very... important to us, and help ensure the satisfaction of our customers. Though extremely rare, clerical errors, such as number transposition, data entry mistakes, and manifest errors can cause inconveniences. When an issue such as this arises we are committed to isolating the problem and fixing it as promptly as possible. We have contacted our customer and are working with our Accounting team to correct any billing issues. We are constantly working to develop and maintain the best customer service standards in our industry. Our management is charged with great responsibility and empowerment to help resolve issues as they arise. It is very important to us that our employees provide clear honest communication and set realistic expectations. Thank you for bringing this to our attention. Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowAshley Furniture picked up both items on March 22, in exchanged for a full refund to my credit card Refund has not yet been issued to my credit card Regards, [redacted]

We will gladly replace the consumer's mattress By no means are we trying to "dodge" replacing a defective mattress There are certain requirements and information that the manufacturer of the mattress require us to provide and follow Having a serial number happens to be one of them In this case, the consumer decided to wash the cover to the mattress that is not recommended This caused the serial number to come off Despite, the manufacturer's requirement, we will go ahead and replace the mattress to satisfy the consumer because we value their business However, we recommend the consumer does not wash the cover on the new mattress, just in case we may need the serial number in the future We do sell a water proof mattress protector that is machine washable and would highly recommend that

Thank you for contacting Ashley Furniture Industries, Inc. We appreciate that you have notified us regarding [redacted] ’s situation. We take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner. Upon receiving Ms. [redacted] ’s... complaint we have reached out to upper management. The items in question are from 2011 they are almost 4 years out of warranty. We will not be giving a full refund of money for the items. We can still order the parts that are needed and we are willing to send a technician out to install the parts for Ms. [redacted] . We invite Ms. [redacted] to contact Ashley Furniture Industries, Inc. customer service line at ###-###-####. Regards, Ashley Furniture Industries, Inc. Corporate OfficeKC

Hello! I have attached ***'s Invoices from the store. I can see why she would be confused as to what she owes and what she should have been refunded. I will also take a closer look at them to see if I can understand them also, just wanted to get them to you as quickly as possible.Regards, Ashley Furniture Industries, Inc.Corporate OfficeSC