Ashley Furniture Homestore

You have sent this to the wrong store We are in Killeen, TX

Thank you for the update on Ms [redacted] ’s complaint We are unable to pick up any of the items or refund any money All of Ms [redacted] ’s items are outside of our year manufacturing warranty We will still exchange the items in question due to the issue reported however that is all that we would be able to do The offer of the exchange is per management We invite Ms [redacted] to contact our customer service at ###-###-#### to have the exchange processed and scheduled for deliveryRegards, Ashley Furniture Industries, IncCorporate Office KC

Thank you for the information and the opportunity to respondThe issue is between the Manufacturer and Mr [redacted] at this pointThe Bluffton, SC Ashley Furniture Homestore is not involvedAny further requests would need to be directed to Ashley Furniture Industries

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Ashley furniture repeats the same message without addressing my question/requestThey mention that they are sticking to the terms and conditions which were not provided to the customer at the sale of protection planThere is no point providing the customer with the terms and conditions after the claim has been received.I request Ashley furniture provide the proof that they provided the terms and conditions and obtained the acknowledgement from the customer when they sold the plan Regards, [redacted] ***

Dear Revdex.com,Please convey our apologies our customer experienced while waiting on their Refund.We use a number of technological, inventories, and generally accepted accounting practices as safe checks to help ensure that our customers are billed and refunded correctly These processes are very important to us, and help ensure the satisfaction of our customers When an issue such as this arises we are committed to isolating the problem and fixing it as promptly as possible.I have researched the account and show that the refund was completed on 01/31/ If you have any questions please let us know.Thank you for bringing this to our attention.Sincerely, [redacted]

The store has cancelled the order and a refund was submitted.Blended leather is a common industry product and many people request it over non-blended leather We apologize for the confusion

Thank you for the update on James’ situation We again reached out to the retail location for assistance They have been in contact with James and offered him a reselection of the mattress only Our customer service department is processing a credit memo so that James can go into the store to select a different mattressAt this time we invite James to contact his retail location to select a new mattressRegards, Ashley Furniture Industries, IncCorporate Office **

Dear Revdex.com,Please convey our apologies for the inconvenience our customer has experienced by not receiving her refund.We use a number of technological, inventories, and generally accepted accounting practices as safe checks to help ensure that our customers are billed correctly These processes are very important to us, and help ensure the satisfaction of our customers Though extremely rare, clerical errors, such as number transposition, data entry mistakes, and manifest errors can cause inconveniences When an issue such as this arises we arecommitted to isolating the problem and fixing it as promptly as possibleWe have contacted our customer and processed the refund to Synchrony Refunds take seven to ten business days to be reflected on a customer’s account, if they receive their statement electronically They take one to two billing cycles to be reflected on the account, if they receive their statement in the mailWe have advised customer of this information and apologized for her experience here with us.Thank you for bringing this matter to our attention,Sincerely, [redacted]

Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding [redacted] ’s situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely mannerUpon receiving [redacted] ’s complaint, we have reached out to the retail location Management from the retail location has reached out to [redacted] She was in the store today and per management is happy with her purchaseRegards, Ashley Furniture Industries, IncCorporate Office KC

Dear Revdex.com,We have been in contact with our customer We are attempting again to complete the exchange with another brand new set of furniture today, 2/20/ We hope that this will meet our customer’s expectations Thank you for bringing this matter to our attention.Sincerely, [redacted]

Thank you for contacting Ashley Furniture Industries, Inc We appreciate that you have notified us regarding [redacted] ’ situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner Upon review of Mr [redacted] claim, we have worked with management at our Corporate Office locationThe instore credit for the peeling recliners that was offered to Mr [redacted] will be honoredOnce Mr [redacted] is able to get into the retail store location to please contact our Customer Care Department to have it validated again Regards, Ashley Furniture Industries, IncCorporate Office SK

Thank you for the update on Mr***’s situation, we have reached out to the Ashley Furniture Home store’s upper management for assistance The store has offered Mr [redacted] a partial refund of $for the mattress to which he has accepted The refund request was submitted on 1/13/16.Regards,Ashley Furniture Industries, Inc.Corporate officeKC

Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding Francisco V [redacted] ’s situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely mannerWe have reached out to the retail location Francisco purchased from regarding the refund We did also check with Financing The $has been processed and will be applied back to the Financing account that is through Synchrony Bank It can take up to two billing cycles for that amount to show up on the bill as a credit We invite Francisco to contact the retail location for further informationRegards, Ashley Furniture Industries, IncCorporate Office KC

I apologize for the delay Would you please submit your copy of the order, as we understand it the order was originally shipped to the address listed Any delays after that would have been manually processed and cause for more confusion or delays We don't produce the parts or have any way to manage their timeliness from the manufacturer Any charges made to us would have to be covered by the customer that requested the parts Again we apologize for the delayThank you

Complaint: [redacted] I am rejecting this response because:This is a poor response to my complaint. I have already begun to spread negative word of mouth about Ashley furniture store and I warn anyone considering purchasing furniture NOT to buy from Ashley. This will likely have an impression upon those I share my experience with. As I move to other areas and meet new people I will continue to share how poor Ashley takes care of their customers. I cannot express how dissatisfied I have been with Ashley in regards to my claim. I am confident to say that I will NEVER purchase furniture from there again. In fact, I am missing the night stand to my Ashley furniture bedroom set, but refuse to give your company any more business so I will do without. And when I replace my bedroom furniture, it will be from one of your competitors. Regards, [redacted]

Hi Revdex.com Good morning!In response to this e-m, guest did received his delivery as confirmed and scheduled on 7-26-will all pieces orderedOn 7-26-guest refused three of the box-springs due to it could not fit in his homeWe should not be held accountable for the no fit At the time of delivery we spoke with the guest and waived all fee for the new set of box-springs and schedule guest for the date he requestedDuring that time the guest stated his Uncle went out and purchased two new bed sets without his knowledge ,but the guest never informed Ashley, so when we went to deliver the box-springs guest refused and requesting we pick up all the other pieces that was delivered on 7-26- When Ashley contacted the guest to review the refusal we were told guest only want one bed and we need to take back two setsI do not believe this was our fault that the box-springs did not fit in guest home and we should pick up the two bedroom set, as we have ordered the new sets of box-spring guest requestWhat guest want is for us to only delivery one box-spring since only two of the bedroom set was replaced by his uncle However, we did went ahead and confirmed picking up the two bedroom sets & we will deliver the one box-spring on 8-20-15, the date guest confirmed for delivery and pick up

Revdex.com: I had to argue with them to get them to drop the late fees and I paid the entire bill to protect my creditI went to the store to pay this bill after talking to a [redacted] at [redacted] and was told I could not pay the bill at the store that I would have to mail it in [redacted] the district manager never called as I was told she wouldI still believe a class action suit should be filedI am still not satisfied with the furniture and would like a full refund and have it removed from my house

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. Although the business policy states that they are not responsible once I pick up the file cabinet, there is no way that they can determine that there employees did not damage the file cabinet when putting it back into the box to repackage it or when they loaded it into my car. Furthermore, the crack on the underside of the top corner of the cabinet was found immediately upon taking the file cabinet out of the box.In addition, I paid for a NEW file cabinet. The fact that they had a wood technician fix the file cabinet at least once shows that I received a repaired file cabinet not a new one.

Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding [redacted] ’s situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner Upon full review of the situation, our retail location has been working directly with the customer to resolve the issues At this time, a technician has been scheduled and the delivery of the remaining items have also been scheduled We invite [redacted] to continue working with the retail location until the issue is resolved Regards, Ashley Furniture Industries, IncCorporate Office AB

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.We have not been credited our paid purchase price. Once the refund is received, we will consider this matter resolved. [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] ***