Ashley Furniture Homestore Reviews (3760)
View Photos
Ashley Furniture Homestore Rating
Description: Furniture Retailers
Address: 3750 Williams Blvd, Cedar Rapids, Iowa, United States, 52404
Phone: |
Show more...
|
Web: |
|
Add contact information for Ashley Furniture Homestore
Add new contacts
ADVERTISEMENT
Thank you for the update from *** ***. As previously advised, the check has been issued and is currently out for delivery via UPS (1Z6Y472R0293694061). Our refund process is 4-weeks when cash or check were the payment method used. We apologize for any inconveniecesRegards, Ashley Furniture Industries, IncCorporate Office AB
Hello Revdex.com, Good afternoon!Hope all is well, reached out to our guest and spoke with *** and apologized for her inconveniences.Guest bought sofa in and claims the seat cushions are flattened , advised not cover under extended warranty plan nor under manufacturer Resolution,
offer guest as a one time courtesy, a prorated store credit of $towards a purchased of another sofa or to check in any one of our location an see if she find anything seat cushions compatible to what she has, if find anything she likes we will order three seat cushions and three casings at no charge to guest as a one time courtesy.Guest will call back within two weeks to let us know what decision she will go with. Thanks as always to bring to our attention
Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding *** C ***’s situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely mannerUpon further review of
Crystal’s complaint, we have found that a service tech was sent out. Our service tech found some minor damages to the item in question. He advised Ms*** that he could repair the damages, however she refused those repairs and refused to sign the service papers. Ashley Furniture Industries, Incwarranty states that Ashley Furniture Industries, Incwill repair the furniture when repairs are able to be made, it is not an automatic replacement. We did reach out to the retail location and the Store Manager as agreed to allow a courtesy replacementWhen the replacement is delivered we ask that Ms*** thoroughly inspect the pieces prior to accepting and signing for the items. Once the items are delivered and signed for if any damages are called in we would only send our tech out for repair we would not replace the items againWe invite Ms*** to contact her local retail location to advise if she would like the exchange or reselectRegards, Ashley Furniture Industries, IncCorporate Office KC
The customer tried out several beds looking for comfort and trying to keep monthly payment at $or less per monthThe bed that had the additional features would have cost them $90+ per MonthThey chose the lesser of the They are correct that there are no returns, refunds, exchanges
or cancellations after the saleThe terms were explained to the customer and the customer has signed and initialed in multiple areas on the contract that they understand the terms and conditions and approve the salethank you
Thank you for contacting Ashley Furniture Industries, Inc. We appreciate that you have notified us regarding *** *** situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner Upon review of Ms
*** claim, we have reached out to our upper management at our retail store locationThey have advised that Ms*** has been fully refunded, and this was processed on Wednesday December 13thWe invite Ms*** to contact our retail store location with any questions Regards, Ashley Furniture Industries, IncCorporate Office SK
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Company's response below:*** *** *** ***
*** *** *** *** *** ** *** **
*** *** *** ***
*** *** *** ***Sorry for the late response, but *** *** should be satisfied with the outcome. We picked up the chairs she had
issues with and gave her a full refund. Please let me know if additional action is necessary. Thanks
*** *** *** ** ***
*** *** *** * *** *** *** ***
Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding *** * *** situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely mannerUpon receiving ***
situation, we have found that our service department has reached out to Tabitha on 3/2/and left messages on both phone numbers listedWe left messages advising that a replacement mechanism has been ordered and we will be offering a service technician to install itAs of 3/6/Tabitha had not called back to discuss yetRegards, Ashley Furniture Industries, IncCorporate Office KC
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Good afternoon,I apologize for the delay in repsonding to this consumer complaint. I am currently working on resolving this issue with the customer, the store manager, and the warehouse manager in *** **. As it stands right now we are going to schedule an appointment with a
licensed painter as well as the customer to get an estimate on re-painting the customers bedroom. Hopefully this will be resolved soon and I will be in contact. If any further information is needed please contact us. Thank you,*** ***
Thank you for the update on Mr***’s complaint. We invite Mr*** to bring his billing statements and sales receipt into the store he purchased from for a better explanation of the dollar amounts chargedRegards Ashley Furniture Industries, IncCorporate Office KC
Good Afternoon, Thank you forwarding *** and *** *** concerns over to us. We had the opportunity to speak with this couple concerning this matter. They were wanting to cancel (3) items off of their saleWe have informed them of the Terms and Conditions which state that
there is a 10% cancellation fee for removing items from a sale (3) days after the purchase. *** *** stated that her sales consultant stated that if they didn't cancel the order in full, they would have to pay any feesWe referred them back to the Terms and Conditions signed at the point of sale that state otherwiseWe apologize that they aren’t satisfied with the response given, however we have to abide by the Terms and Conditions they’ve signed. We will not refund the 10% collected for removing the items off the sale Thank you,Ashley HomeStore
Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding *** ***’s situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner Upon review of the
customer’s claim, we have been informed by the retail location, that the customer has received the correct bed that he purchasedFor the inconvenience, the customer will be receiving $off his item Regards, Ashley Furniture Industries, IncCorporate OfficeSK
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution
is satisfactory to me. I'd like to cancel my complaint. Ashley Furniture is taking responsibility and sending out a technician
Regards,
*** ***
New Roman","serif">Thank you for contacting Ashley Furniture Industries, IncWe
appreciate that you have notified us regarding Mr***’s situationWe take these matters
seriously and want to ensure the proper steps are followed so a resolution can
be reached in a timely manner.Upon review of this customer's file, we have found that he has been in conversation with our HomeStore Customer Care team who have offered him an even exchange or a reselection creditPer our notes, the customer will be going to the store to look at furnitureWe will move forward as soon as we know what Mr*** has decided.Sincerely,**Ashley Furniture Corporate Office
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
*** P***
Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding *** K ***’s situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely mannerUpon receiving Mrs
***’s complaint, we have reached out to upper management at the retail location she purchased fromWe apologize for everything that Mrs*** and her family has been thru. The mix up of the non-power unit and power unit has been corrected and the correct piece has already been delivered to Mrs***Management from the retail location has agreed to take $off and refund to Mrs*** for the inconveniences we have caused. As for the side table that was ordered, those were ordered online and paid by using PayPal. With online sales and using PayPal the ship to address cannot be changed, this is to protect the customers from fraud. If an address needs to be changed on an online order that used PayPal then the order would have to be canceled completely and then reordered with the correct address entered in. For the dining table, our online team has reached out to Mrs*** and has advised that they will sending her a replacement table for the damaged one she receivedAt this time we invite *** to contact her retail location to accept the $offer and the store will then process that for herRegards, Ashley Furniture Industries, IncCorporate Office KC
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution is satisfactory to me
Regards,
*** ***
Complaint: ***
I am rejecting this response because: I did not say I rejected the claim process, I stated that because of the nature of the damage I could not wait the extensive time frame that the process entailsI asked if there was any way to expedite the issues OR be refunded for a warranty that I would not be able t use because I needed to repair the table asap so that no one in my home would suffer injuries because of the damage. I was informed that they could do nothing more then what I could do myself being that it was a 3rd partyI informed the rep that I had not wanted the warranty to begin with, was told I had to take it as part of the saleI received NO information that it was a 3rd party vender, I was under the assumption that Ashley BACKED their productI received no certificate, WHICH the 3rd party company requested and stated I should have received at the point of saleIn my view the year protection plan that would cover EVERYTHING was misrepresented and being that it can not complete this repair in a reasonable time frame, as everyone told me it is a lengthy process including the Ashley rep, I would like my money back for the warranty.Having this issue repaired is at the top of my list because of the nature of the damageI paid for something that was misrepresented and provided with zero information, compensation for that is not a lot to askI am not asking for a new table or to be refunded for thatI just want my money back for something that is obvious I won't be able to use.
Regards,
*** ***
Our customer’s refund was completed on 11/6/14. The financial institution our customer chose to finance with will be responsible for refunding overages