Ashley Furniture Home Store Reviews (451)
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Ashley Furniture Home Store Rating
Description: FURNITURE-RETAIL, MATTRESSES, BEDS-RETAIL, BUNK BEDS, FURNITURE-CHILDRENS
Address: 66-66 Grand Avenue, Maspeth, Rhode Island, United States, 02886-4267
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We sincerely apologize for the delivery fee mishapAs of December 22, 2015, the customer was refunded the $delivery fee
Upon inspection, the technician found that there were no manufacturing defects with the furnitureThe impressions the customer noted in the pictures are and are not considered to be manufacturing defects
Initial Business Response / [redacted] (1000, 5, 2015/06/29) */ The purchasing agreement states the following under Cancellations and Returns You are free to cancel your order, prior to delivery or piwithin hour of purchase (furniture, appliances, and mattresses)After hours you can reselect your product any time prior to possession without penalty or request a refund with a 10% administration fee Appliances and mattresses cannot be returned or exchanged once the product is in the home Once you have taken possession and you are not happy with your furniture purchase, you can within hours of possession re-select with a 10% restocking fee or return the product with a 25% restocking feeAll furniture must be received in our distribution centre within days of possessionAny Product Protection Plan Care Kits will be refunded if the un-opened package is returned to our storeRefunds are processes with the same method of payment (excluding cheque or cash where reimbursement will be via company cheque within 7- business days) We would like an opportunity to attend to replacing the missing shelves and delivering the outstanding sofa
We apologize for the inconvenience; the parts should have arrived at this point
The customer can come in and receive the rest of the deposit of $The credit card used during the initial purchase must be present
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: This piece of "wood" is particle board, so having a knot in it would be highly unlikelyHow any consumer could have caused this piece to break through use is beyond meI would assume that these pieces of furniture are built and designed to handle, at a minimum, the weight of regular sized adults without failing - unless there was a deficiency in the item to begin withThis sofa was never subjected to a weight bearing requirement that would even come close to what it should have been able to handle, and yet this piece cracked completely through the middle (please see attached picture)Your classification of this as being "consumer caused" indicates to me that you either assume that I did this on purpose or that I subjected this piece of furniture to some obscene amount of stress; neither of which is the caseThere was no use of this item that should've caused this part of it to break.I will continue to reject these responses until I receive some form of resolution in your responseI'm utterly frustrated that you seem to have no desire to come to a resolution of this issuePlacing blame is not a resolution - it's avoidance of the issue Regards, [redacted]
The physical examination to determine the problem with the furniture is a necessary part of the inspection and repair process
? I am rejecting this response because: I was never dissatisfied with but one sofa, and they picked it up and ? I purchased others? We are a family of 2, just me and my husband.? I have contacted them before to no avail.? They keep saying I returned a sofa, but I cannot remember returning anything to them.? The rest of the story is I have returned to purchase from them because we bought a $chair for my husband that is paid off next? month.? After approximately? one year? they started to peel, only a little in the beginning, but has continued until I have to cover the sofa with a blanket, and the other one is hardly ever used except for company,? and when? our company comes and asks me "what in the world is wrong with those sofas? where did you get them from.? I tell them From Ashley Furniture in Springfield.? At this time, they are really bad and I invite them to come to my house and give themThat is all I have to say to them.? Why would anyone doubt me as to where I purchased them? I worked for [redacted] for yearsI was his office manager.? My house is full of [redacted] furniture, the only think I didn't purchase there was these sofasWhat a heart break this has been for me.? [redacted] would have replaced them when they first started to peel.I called and complained about them before Christmas last year and an office employee said they were not going to do anything, " they had NO Parts? or anything to fix them????
We sincerely apologize for the delay of the chairWe try to get the furniture in as quickly as possible and order it as soon the purchase is madeHowever, the item is on back order and we're waiting on the main warehouse to deliver itNonetheless, we will most certainly deliver what we have now on the 30th of DecemberWe thank the customer for their continued patience
Thank you for sharing the concerns of Mr [redacted] with us Please note that we have attempted to be flexible with his schedule to allow us to inspect and service, and if necessary, replace the items he has a complaint with He has not been willing to confirm a time when we could attempt to do this We are more than willing to take care of his furniture, if he will allow us to Please note that this was purchased through an in-store credit and therefore is not refundableThank you! [redacted] , Customer Service ManagerASHLEY HOMESTOREHattiesburg, Meridian, McComb MS and Macon, GA
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because:I want compensation in the form of 10% discount off of my bill at the minimum or removal of the box spring completely from my bill for having to wait over months from the date of purchase for my delivery to be completed Regards, [redacted]
We have spoken to this guest and :Booked delivery for 3/4/andWill review compensation once the delivery is completed We will call him next week after delivery
no , not yet I keep telling them , either they deliver the rest of the furniture ,so I can pay or come to pick it up it seems they want their money without delivering the remain pices thank you
Initial Business Response / [redacted] (1000, 10, 2016/07/20) */ This customer has been explained several times that the issues he has are not under warranty nor covered under his accidental protection plan We replaced items previously and explained at that time that this was not covered and would not be in the future We have offered to repair furniture at a cost to the customer, which he has denied We have no further offers for him Thank you
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] I have sent a letter to the business addressed to the General ManagerI have not heard from them yet.I have also emailed the letter to the Revdex.com Complaint: [redacted] I am rejecting this response because: Regards, [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because:Attached is documentation that I called and email Hasheem the day the damages occurred. The company stated that I did not contact them until late January. The contact number for Hasheem is [redacted] and I've left multiple messages. However, Tiffany from Ashley Furniture contacted me on 1/29/18 and stated that Ashley Furniture will take care of the damages to my home. I emailed Hasheem an estimate of the damahes. I am also concerned about damages to the furniture my the moving company. In addition I provided video to Hasheem the day the incident occurred. Regards, [redacted]
The customer's furniture has been scheduled for a delivery
[redacted] placed an order for a Serta mattress and foundation 8/4/At the time of the sale the sales person explained to [redacted] that we had missed the deadline for ordering his order with Serta that week and it would take days for his order to get hereI repeated to [redacted] the same information that the sales person had informed him on before entering his orderThis would put his ordering arriving on 8/18/On 8/14/ [redacted] called our customer service and wanted to know where his order wasWhen our customer service informed him that his order was not here ge was upset and very rude to our customer serviceI was informed of the problem and called [redacted] back and went over again what we had discussed about missing the Serta deadline when he placed his orderHe told me that he wanted to cancel the order and was on its way and would be here 8/15/Later that same day he came in to the store and demanded a refundHe was told againthat we could not cancel his order becauseit was in transit and this was not an error on our partHe said for us to deliver his order and we would put it in his garage.Respectfully, [redacted] Office Manager
The Service Department stands by their former conclusion that the damages are not consistent with manufacturing defectsShould the customer wish to appeal this decision they can contact the Service Department
The piece will definitely be repaired up to manufacturing specificationsWe had to order the appropriate part necessary for the repairThe part has arrived at the customer's homeWe have contacted the customer and scheduled a time for the technician to come out and install