Ashley Furniture Home Store

We apologize for the time it's taken for the merchandise to arriveThankfully, the merchandise has arrived and the customer has been scheduled for a delivery of the merchandise for Friday, May

We apologize for any miscommunication that's occurredCustomers can cancel merchandise without accruing any penalties in the following ways:Customers can cancel before 72-hoursCustomers can cancel if the furniture takes over weeks to come in (unless special-order items).The restocking fee is due to it having already been orderedThe merchandise was ordered specifically for the customer and so once it's ordered and the store, which has a minimal space for furniture, has to figure out a way to use up space for itThus, the fee.That said, the furniture has arrived and is ready to be deliveredThe furniture arrived well-within the 2-week period

Upon looking up the customer, I could not find a single complaint regarding the sofaAll furniture comes with a one year manufacturing warrantyThe customer purchased this in and does not appear to have notified us regarding the sofa's noise until now through this channelThe customer is welcome to try to call the customer service office to report the issue at ###-###-####

There appears to be a lot of demonstrably wrong claims in the customer's complaintFor one, we do not charge a "refund fee." We do charge a restocking fee of 30% for any items that are cancelled after they are orderedIn this particular case, the customer purchased the furniture and found the furniture did "not fit" in their homeWe were well within our contractual rights to charge the customer the 30% restocking feeHowever, we decided in good faith not to charge the customer any fees at allWe allowed the customer to cancel the merchandise and the total refund was used as store credit towards another purchase which was completed in March 2017.All of these claims are verifiable as there are a myriad of records regarding this purchaseWe are therefore very , especially because it's been about five months since this matter was resolved and because the customer was never charged any kind of reselection fees

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: The person that came to inspect only came to look at the spring of the sofa I feel that the sofa wasn't properly inspected ..I still feel that I should have a refund or my sofa replaced Regards, [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because:the button on the chair fell off just Months after purchase I am requesting that Ashley repair the button on the chair and stand by their product I sent a picture to Ashley show hen that the button fell off Regards, [redacted]

Customer's recliner was cancelled back in December of Though the customer's recliner was cancelled, the other items weren't - along with the warrantyTherefore, we're charging the customer for the warranty they purchased alongside the other items

Dear Ms [redacted] , We have contacted the Protection Plan company with regards to Mr [redacted] 's complaint They were able to make contact with Mr [redacted] and at this time, he has a scheduled appointment with ***Furniture for the repairs to his sectional for May 5th If you require any additional information, please do not hesitate to contact me at [redacted] between the hours of 10:AM to 5:PM Monday through FridaySincerely [redacted]

We apologize for the delay; however, the notes indicate that service on the footboard has been completeWe will be contacting the customer within the weekWe thank the customer for her patience with regards to this ordeal

The technician did an excellent job performing the repairAny damage caused after the technicians repair, the customer would be responsible for

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

We just confirmed that the invoice has indeed been cancelledThe customer can contact their financing company to reconfirm

The furniture has been delivered to our warehouse and should be ready to be scheduledA representative will contact the customer to schedule a delivery to their home

Thank you to Sales Rep...Ron J [redacted] for making my purchase experience a very successful and pleasant one...I could not have been more pleased

We apologize for the inconvenience; we are looking into the matter and will contact the customer as soon as possible

Thankfully, the customer's furniture has arrived and the customer is scheduled for a delivery on 2/6/

Upon review, the company has determined that the reported claim is not considered a manufacturing defectTherefore, we will not be servicing the furniture

Our client is out of the one year mfg warranty However, due to the issues that he was having, we offered him a prorated dollar amount to come in and reselect something else The dollar amount that the client was given was $ Our client has accepted this offer If there is any additional information that you may need, please feel free to contact us [redacted] ***

We apologize for the inconvenience and will exchange the damaged merchandise

We do not sell individual parts because we do not manufacture any furnitureWe sell furniture wholesale and although we do provide individual parts for customers who have purchased from us and whose furniture needs those individual parts due to damages, we only do so because the manufacturers provide us with those parts per order