Ashley Furniture Home Store

A redelivery will be attempted again on 12/

If the customer has a new complaint regarding a new issue, then we'll be happy to look at itHowever, if the customer is claiming that the initial issue was never resolved, we hold that there was never an issue pertaining to the center because of our service tech's findings

The customer is scheduled for a delivery on 2/We are confident this will resolve the remaining issues

Just awfulThe sale took almost an hour to complete because of paperwork, etc., and we were not even financingThen the furniture that was delivered was defective (drawers stuck)I spent hours on the phone, with endless finger-pointing and liesI waited weeks for them to send someone out to supposedly "fix" itThen he said "Oh, it's the drawers? Well, then we'll have to order parts; I can't even really look at it"Then waited two more months for the parts, with numerous broken promises of "the parts should ship next week"And this was Ashley-manufactured furnitureI basically had to threaten to picket their store to get any real action on the issue and never received a penny in compensation for not having functioning drawers for monthsI will never shop there again

We sincerely apologize for the prolonged delayWe understand fully that the customer has been patient with regards our service departmentThe last note left by service states that the AFSI technician visited the customer's home and and filled the arm with the missing fiberWe hope this satisfies
the issues and thank the customer for their continued patience

Customer's refund check is being processedAs per our policy - which the customer has a copy of - any amount paid for by personal check takes business days to processThe customer will have their refund

Unfortunately, upon attempting a second delivery, we found the merchandise to be damagedObviously, this is not the customer's fault and we're trying everything we can do rectify the situation to the best extent possibleWe will try to deliver again and are attempting to contact the customer in order to do so

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because: it is unreasonable to expect barstools to last for two yearsClearly, the stools were defectiveWithin the first year, Ashley sent a repairman to tighten the screws but refused to replaceFast forward to now where it’s totally fallen apartThis business operates in bad faith and Revdex.com should rate them accordingly to prevent others from falling prey
Regards,
*** ***

We sincerely apologize for the delay of the chairWe try to get the furniture in as quickly as possible and order it as soon the purchase is madeHowever, the item is on back order and we're waiting on the main warehouse to deliver itNonetheless, we will most certainly deliver what we have now
on the 30th of DecemberWe thank the customer for their continued patience

We'll exchange the railing for the customerWhenever the customer is ready, they can contact us to schedule a delivery of the railsWe hope this is a satisfactory resolution

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because at no point during the sale was it disclosed that was required for all chairs to be balanced probably.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference
to complaint ID ***, and find that this resolution is satisfactory to me. My daughter's furniture was delivered this morningThanks for your help
Regards,
*** ***

We apologize for the issue with the loveseatHowever, upon inspection the AFSI technician noticed that the sinking was not a result of a manufacturing defect, but rather, due to customer usage

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** *** PS:However, I would like to add that since the mattress is not being used that re-examination proposed by Ashley can take place without delayThere is no need to wait for months- *** ***

We have attached a copy of the customer's sales receipt along with the sales terms and rules that the customer has signed

[To
assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
Regards,
*** ***
I think Ashley furniture is not realizing that they did fraud with usNew furniture means have no defectsif its defective they will fix it then what is the point of buying new furnitureI can go to a yard sale buy furniture and call someone to repair itWe told them within daysthey need to return it and refund our taxes

There was absolutely never an option to receive a free delivery of the stoolsThe $pick up fee is standard and we implement that policy consistintly in all of our storesDeliveries to customer homes are a minimum of $and are only free for occasional promotions (such as promotions with
purchases over $1500)Further, the customer did not call us to cancel the items until over days after picking up the merchandiseWe give the customers hours to make such cancellations (and even then, we stores are able to charge a restocking/cancellation fee)

We informed the customer that the item must be taken to the warehouse for inspection as per company standardsItems which are picked up must be returned to the main warehouse for inspection if there are any reported damagesIf the customer cannot bring the items to the warehouse, the customer can
pay a fee to have the repair technician come to the home for an inspection

Complaint: ***
I am rejecting this response because:Send me the contract I signed with my signatureI did not receive showroom floor quality furnitureYou can pick up these pieces/repair them and put them on your showroom floor. I could understand if I waited a month after recieving the furniture and something happen but I called the day I recieved the furniture and wanted it replaced and yall still have not done thatA couple emails back you stated that yall would replace the furniture but now your back on repair the furnitureNo yall have not fulfilled your obligation to me, yall sent me defective poor quality and lack of craftsmanship furnitureThat yall want to repairI did not purchase a used piece of furniture although it looks used
Regards,
*** ***

We have scheduled a time for a factory-trained service technician to inspect and, if possible, make repairs to the furniture