Ashley Furniture Home Store

The customer furniture is currently being transferred We are unsure if the customer is still interested in the item and have been in contact with the customer to confirm Unfortunately, we have not received a clear response.Best Regards,Salem S*Customer Service Associate

Here is a link to the product I have: https://www.ashleyfurniturehomestore.com [redacted] /Please let me know how I can purchase the dresser knobs.Thank you.[ A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Invoice has been cancelled; we consider this matter closed

We're working with the customer to discuss the issues that they've highlightedThough, we should note that the customer did sign a delivery waiver during the delivery which stated that the company will not take responsibility for any damagesSuch waivers are usually put in place only during situations in which the delivery drivers feel that it is excessively difficult to get furniture intoWe should also note that the customer received delivery in late December and notified us in late January as to the damages

We sincerely apologize for the lack of follow up on the part of the storeI do not see *any [redacted] notes that refer to damage claimsThis is no fault of the customer, howeverI will open a formal complaint now regarding the damages as described hereFor future reference, please contact me directly at [redacted] @regencyfurniture.biz and I will assist you regarding this issue

We understand the customer's frustration and have processed a gift card of $In the meantime, the furniture has been ordered and the table is expected to arrive from the manufacturer within the next weekWe apologize for the delay but are working to resolve the issue as quickly as is possible

Initial Business Response / [redacted] (1000, 5, 2016/06/15) */ We will do our best to address the concerns brought forth by MrGreenwood The picture assessment is offered as a solution intended to expedite the claim and resolutionIf a guest would prefer a personal visit to assess the concern, one could have been arranged The faulty parts were either an error in ordering or shipping on behalf of the retailer, manufacture or a combination thereofThis was in no way intentional and it is our sincerest intentions to resolve concerns in a speedy and satisfactory fashion Units delivered on 10-31-2015, claim initiated 04-18-It is worth noting that the stitching does not affect the function of the unit and is not visibleDigital images can be providedAs a result, we will be unable to return the units for a full refund as requested due the fault and the length of time in the home We have offered the following resolution options: $Gift card for the delays with the part order $price reduction to keep the units as is Re-selection on the sofa set with a 10% fee There was no decision made on the preferred resolutionAs a result, we took it upon ourselves to order the required part, with an expected lead time of mid-JulyWe are able to work with the schedule for install so MrGreenwood does not need to take an entire day off work, we do offer evening and weekend installation appointments Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/06/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) To do something incorrectly once is a mistake, do the same twice twice and its NegligenceMy mistake was in believing in the quality of Ashley Furniture and I should have taken the time to read the reviews all over the internet before purchasing these productsNone the less Ashley Furniture has cost me a substantial amount of money , time and inconvenience due to their inability to order the correct partsNext Ashley has tried to remedy this issue by offering me a $gift card to Ashley Stores First of this forces me to once again purchase from Ashley and due to their prices there is nothing in the store for $except maybe a small lamp or vase Further this will force me to again open my wallet and spend more money in their store.If I did accept a certificate it would need to be for a larger amount and to any business in Canada but Ashley[redacted] Next Ashley offers to take the couch back and charge me a 10% restocking feethis is the most unacceptable term yetWhy would the consumer lose yet more money for Ashley's mistakes and what they have failed to mention is that the couch has been discontinued after only a few months so I cannot find a matching couch even if I wanted toSo this remedy has me losing more money and more time searching for furniture and I then own a living room suite that doesn't matchThis is why I bought new furniture to begin with [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

We acknowledge the merchandise ordered took long to deliver, the reason being the merchandise was on special order and only came in via container (which the customer is well-aware of)The merchandise finally arrived and was delivered to the customer's home on June out of pieces of furniture were delivered (all items except for a footboard - which has arrived as of June and is ready to be delivered)Customer has disputed charge ?after having already received a deliveryWe will obviously dispute the customer's dispute considering delivery has already been made

We've tried to suggest that the customer reselects and have offered to repair the end tablesCustomer has refused and yelled many profanities at our staffWe have went beyond what is required to try and satisfy this customer, to no avail.The end tables can still be picked up by the customer, but we're most certainly not going to refund the price of the end tables and give them away to this customer for freeIf the customer has an issue with this, they are more than welcome to try their luck in court

If there are any new issues with the furniture the customer must contact the Service Department

We misunderstood; the issue was with the customer's chest, not the dresserWe spoke with the customer on October and scheduled an exchange for October We apologize for any confusion that occurred and thank the customer for their continued patience

Date of service is scheduled for 5/

Our policy, in accordance with the manufacturer, has been to first make an attempted repair back to manufacturing specifications; if this is not possible or satisfactory after an initial attempt, we will then replaceShould the customer wish to be compensated, that is fine by usHowever, we generally do not compensate customers for their troubles until after everything has been serviced back to customer's satisfactionWe are still willing to service this customer's furniture, however, we need to hear back from the customer as to whether or not they're still willing to have us make a service attempt

Complaint: [redacted] I am rejecting this response because: Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is unsatisfactory to me, however considering the circumstances I want to return the item and receive a full refundI also do not want to be responsible for any return shipping from this business Regards, [redacted] ***

The customer has been scheduled for a retrieval of the mattress for 12/So far as the notes indicate, the $was for the mattress comfort warranty, which is in effect and is being used to allow for the exchange of the mattress

There seems to be a lot of assumptions with regards to conflicting statements madeSo let's clarify the situation a bit: The first time the customer canceled merchandise was on 7/5/There were no cancellation fees added because the customer had just purchased the merchandise a day priorWe allow up to 72-hours to cancel merchandise without any penaltiesThis is no secret.The customer then wanted to cancel the chairs because they took longer than he expected (but not longer than our given 2-week wait period for ordered merchandise)The customer wanted to make these cancellations well after our 72-hour cancellation period but before the 2-week ordering periodTherefore, we informed the customer that if he were to proceed, we will charge a 10% cancellation fee

The customer's furniture was delivered originally on 1/Later in the month, an issue was reported with the furnitureWe opted to exchange the furniture for brand new furniture piecesWe hope this resolves the issue

The price adjustment is determined by the store; unfortunately, because the pricing deal during Black Friday was for online orders, it is not likely that the same deal is available or transferable to store-brought itemsWe understand the customer is frustrated with the ordering processAs compensation, we are willing to refund the delivery fee of $If the customer accepts this as compensation, they can contact us through here or through our customer service line at ###-###-#### to confirm