Anthem Pest Control Reviews (%countItem)
Anthem Pest Control Rating
Address: 2825 Breckingridge Blvd., Suite 170, Duluth, Georgia, United States, 30096-7604
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Justin was my tech. he did a very nice job and went above and beyond when I asked him to remove a bee that was trapped inside. he was very professional.
This company showed up at our door, no mask, no permit for solicitation as required by our city, on Memorial Day. It is absolutely unacceptable for a company to come onto my private property in the middle of a pandemic with total disregard for my and my family's safety and well being. The solicitor didn't even have the decency to step back from our door a few feet. A company that has so little regard for their potential customers' safety is not one I would ever consider doing business with.
5/2/20
Tony was my tech and he did a great job. He was professional and showed up early for the job. He answered all my questions and concerns.
Today an agent from Anthem Pest Control knocked on my door. He could see me working from home in my office during the Shelter in Place order and kept knocking and became aggressive. I went to the door but would not open it because of the Covid-19 Shelter at Home, which I yelled to him through the closed glass door. He was angry but left. I called Anthem to let them know that they should not expect people to open their doors right now and felt this was not appropriate. I was told that they have a permit to knock on doors and solicit business and will continue to keep their teams in the field. I would NEVER do business with this company.
Nate came to the door too close to me. Even though I indicated I did not want to talk to him, he insisted on talking too close to me. Very rude and irresponsible! I would never do business with them.
Stanley F took the time to find out if we had any troubled areas in our home. He was not "rushing" through the job and ensured he serviced ALL areas in the home ! Thank you!
The company comes out to do service without authorization. Sent 2 letter to cancel for poor customer service and incompetence. Company never responds.
The company was a door to door neighborhood sales. This was $99 every 3 months for the whole year.We bought a contract and was very unhappy with the service:
We sent First letter to cancel our contract. They never respond but kept on texting my husband when service was due. We thought that If you don't answer the text, they will know not to come out since no customer consent but they still came out and said they service your house on the outside. We have No proof, its another way of them to make money. How can we tell if they did or not.? Both us us work days. This Second letter was certified. They signed for it but did not cancel our contract. This certified letter giving them 10 days to respond and sure enough like always they have not response back. The contract says if you cancel in writing, there is a $150 termination fee. They have charged/billed us services that we did not authorized, therefore, we are only entitle to the $150 termination fee.
THE LETTER WE SENT THEM:
I am requesting to cancel the service agreement. This is due to poor customer service and high level customer dissatisfaction. My wife and I was told a different sales agreement and service level when we bought the contract from a salesman that was walking our neighborhood.
1. Salesman told us as low $30 per month, which was $99 per quarter - for 4 quarters. We could be billed credit card or Anthem will send us a bill to be mailed by check. He never mentioned a initial fee up front.
2. When Service Tech got to the house, Tech wanted a $99 initial payment. We were little stunned but didn't argue and gave payment before anything can be serviced. The Service Tech told us in 30 days, there's another treatment. We were worried about the time not being home when the next service arises. Tech says, they will Text you. We need to respond to the text before they come out. If timing is not right, they will work with us on appointment time in order to do the inside.
3. Received a text, wife calls left messages no one calls her back. She had to keep calling until she reached a staff. The Girl told my wife, they do not do the inside, only outside but if we want them to do the inside, doing inside is a courtesy. We need to schedule.
4. My wife has question about service, and we have centipedes in the house she calls and again, the recording says please leave a message. If they didn't return the phone call the first time, they surely not are going to call back. No message left. ( we treated the centipedes ourselves )
5. Received a text, I was out of town. I NEVER responded meaning "do not come out for service". When I go back there's a slip on my garage door. I received a bill which my name is spelled incorrectly. I questioned was the service done or not.
Last, the company cant even get our name correct on the bill or client profile.
A letter from the company " Hold us harmless" from the contract with a termination fee of $150.00. We are not paying for services we did not authorized or rescheduled.
Mr. signed up with us back on 7/27/2019 and was serviced three different times before cancellation. He signed a second verification document with our technician (this is a document to verify that he understood what the sales representative sold him) before his initial service was performed called a "Contract Verification Form" which entails the following: The length of the agreement, the price for each service, the terms of the agreement, the cancellation fee, and billing verification. For him to say he was not aware of the pricing, cancellation fee, and automatic billings is dishonest. We sent him a copy of the contract he signed with our sales representative and also the contract verification form per via email the same days that those documents were signed. We'd be happy to send those to him again.
Mr. had left us 5 star reviews and never complained about service to us over phone call or per via email or over any review platform. We received a cancellation letter on 2/4/2020, we never received a second one as he is stating.
In the contract verification form it states the following:
"If I am not home for future services I authorize Anthem to perform the service and charge my chosen method of payment upon completion."
The customer does not have to respond for us to do service, it is automatically consented to in this agreement. We always offer free re-services if the customer sees activity, or if the customer is not able to be home and would like the inside of their house treated. He also gave us consent on both contract forms to place him on auto-pay.
We never once received a request for a re-service. We weren't aware of any complaints or bad experiences with Mr. until we billed him his cancellation fee after he had requested cancellation.
Also, before the treatments we performed for Mr., we had sent him an email, text, and phone call 48 hours prior, making him aware that we would be performing services for those scheduled dates.
In Anthem's opinion, there is no reason he should not have to pay for the cancellation fee he legally agreed to in the contract. We always gave him sufficient notice, never heard complaints from him until after those three services. We worked those services around his schedule per his request. We offered free reservices to him. He also never asked us for a hold payment date nor to take him off auto pay (aside from the fact he consented to it on both contract forms).
Anthem will not be honoring his request. We are happy to work out a payment plan with Mr. to pay the cancellation fee.
Sincerely,
Spencer LymanService Manager
I was out of town until 3/7. The information Anthem gave is wrong. Anthem is incompetence and is lying about their contract to save their business. It was not a 5 star star review I gave them. They survey on the 1st technician that step foot on my property which was beginning 8/2019. Yes, the technician was nice so I rated him high not Anthem service. The door to door sales man said they will text you to get a appointment schedule then they will come out to do service. He did not say that they will just come out without your consent. We sent them a letter in December 2019 "regular mail" to cancel. we did not hear nothing back. Again, they made no attempts to send back a letter acknowledging / confirming this until the second letter was certified to them beginning February 2020. With the return signature, they still did NOT reach out out. We file with Revdex.com and we still do not have a letter form them to cancel! They can say all they want, where is the letter responding to the cancellation? You would think common sense that a business would send out a letter to a cancellation policy. This is the worst, incompetent service I have encounter. How hard is it to comply with a termination letter? Again we REQUEST to cancel and is ONLY paying the termination fee but STILL haven't gotten anything from Anthem. If they can't do a simple thing makes us wonder what other junk they going to add in later.
Mr.,
There were 2 different forms you signed with Anthem Pest Control LLC. The first form was the actual contract that you signed with the door to door sales representative. The second form which is called "The Contract Verification Form" was the form you signed with the technician that performed your first service (initial service). In the "Contract Verification Form", the technician verified with you the length of the contract, the cancellation policy and fee, he also verified with you your auto-pay information and the clause that gives us permission to treat the exterior of your property whether you are present for the service or not. Both forms were sent to you per via email the day you signed them and as stated earlier, we are more than happy to send them again. The reason you haven't received a cancellation notice/confirmation is because your contract is not legally cancelled until the $150 cancellation fee has been paid. Once the cancellation fee is paid, that cancellation notice is automatically sent out. Until your cancellation fee has been paid, this contract has not been legally cancelled per the agreement you signed with us.
Respectfully,
Anthem Pest Control
(The consumer indicated he/she DID NOT accept the response from the business.)
Revdex.com:
Incorrect informationAfter the contract was signed, Anthem sent ONE email and that was the contract with one page and second page with just one the signature. 1. the contract does not say you have to send $150 with cancellation letter in order to cancel. Secondly, the contract does not list any form of payment plan such as banking info, CC ? Granted the first letter was mailed December 2019 and still current Anthem has not CANCELED or reached out by mail or any communications so that tells how incompetence and poorly is ruined. As stated by Anthem response back to Revdex.com, our contract is not canceled until we sent the money in. Where does this state on the contract? This is misleading and we have copies of all letters and docs sent to Anthem along with the contract but Revdex.com does not have a spot for attachment for review. It must be real hard for Anthem to send a cancellation letter and we will send them $150. Revdex.com please review NO WHERE on contract of yours given by Anthem that shows payment must be sent in to cancel? Revdex.com must review this contract by Anthem in order to show that doesn't state on there. We only agreed if Revdex.com 1. reviews the contract, sees that doesn't state on the contract that must send in $150 check or money, in order to be canceled. 3.Anthem sends us a cancel letter then Anthem will get the $150.00 nothing more to settle this ridiculous company. We hope other peoples will not have this issue. WHY are we going the run around? We know Anthem has poor service. We heard many bad things but gave the door to door man a sale and sure enough same thing these people was telling us. How hard is it to send a letter and they will get the $150.00.
Revdex.com We can fathom how they stay in business 2 years.
Service provided was not as advertised. Bank account was debited without authorization.
What was promised by the salesperson is not what was delivered!! We were told our home would be inspected and serviced inside and out. We have a lot of square footage and a one acre lot, and the technician that came out was done with all in less than ten minutes. The next appointment was scheduled without my input. I made arrangements with my work schedule to be there. The technician arrived 5 hours earlier than scheduled, "treated" my lawn and said they would get the inside next time. Not what I paid for! Speaking of charges, when I met with the sales rep, I was told I had to give bank account info to secure my appointment. I explicitly said I did not want payment auto-deducted from my account. I requested an invoice that I would pay following services rendered. I have never received an invoice, and Anthem deducted money from my account without consent. I have sent notice on three separate occasions in writing, and spoken with two service rep to notify that I was cancelling the services as the contract was not fulfilled as promised. I am still receiving scheduling calls and being told if I cancel that I will be charged a cancellation fee.
Cancellation of contract and any continued contact from this company.
Resolved with supervisor. Contract cancelled with no fees.
Dear Management,
I wanted to let you know that my experience with your staff has been sub-par. We had a young man come to the house and run (very quickly) through the services they were offering. I made sure to ask questions like, will we be notified before you come to the property to make sure that someone is here... blah blah. they did the inital visit and I wrote them a check for that service. Months past and we never got a letter or notice that anyone would come out to the house. Apparently they came back out 3-4 months later and did a service. There was no note on the door, stuck on the mailbox or stuck in the yard. I also have several cameras on my property and had no video of anyone being at the property. WIth that sad we got a notice of a past due balance and when I finally called into support I got a young lady whom jumped quickly to "answering" my question I hadnt asked to "look up a gps stop" She was very insulting after that and I asked to speak to her manager. I spoke with her and told her that I didnt feel comfortable paying for something I couldnt prove happened. I asked her to have someone higher up in the company call me about cancelling service with you all and Never got a call back. She didnt ask for my number but stated it was on her caller ID. I just want to be treated fairly and wanted to just part ways on a "contract" if I dont feel the service happened I dont feel I should have to pay for that and I typically dont like to do business with Companies whom dont try and do whats right. Ontop of a cancellation fee and such I feel like the company can do whats right and just part ways. I am hoping someone in management will contact me so that we can try and have this resolved in a way that is appropriate to how you should treat a customer.
Our Problems with Anthem Pest Control are really subjective to ALL areas of choices on previous page.
Our complaint starts with the very 1st day the Representative came and f and spoke with my wife.
If we were to sign up for services that day, we were to receive an exceptional deals, pricing with guarantees, and able to call them to come back if not home so could come and do inside, and our backyard, as they did not have access to it without one of us.
We NEVER received a Contract, but the Salesman told my Wife that we could cancel anytime and could call when they did not have full access to inside or Back yard so they could come back and complete.
Our last service was on August 29,2019 and we tried to call back for a completion of the service, but to no avail.
Also my Husband called several times to cancel services and also to no avail!. August 22 was our 2nd spray (service) with them, but with no answers to our calls and ya OVERPAYING for Services that we are not receiving...This is the most deceiving, dishonest business we have EVER DEALT WITH!!!
I would NEVER RECOMMEND them to anyone we know.
As it stands, in reality I feel like they owe us our money back for sign up and the two visits that they DID NOT COMPLETE!!!
We would like to cancel our contract (NEVER SEEN) and as stated to my wife, cancel anytime with no fees. And be Reimbursed for all charges due to the Technicians NOT doing the complete job that we were told that would be done each time , and was not, and that is definitely a Breech of contact ( even though we do not have an ex
Mr. signed up for services with us on 7/12/2019, that very same day he was sent an email with the copy of the contract which HE DID OPEN AND READ. He did receive a copy of the contract, that is a complete fallacy on his end. In the contract, the cancellation fee, monthly rates, guaranteed services, are all written. We performed his first service for him on 07/13/2019, that very same day he also signed what's called a "Contract Verification Form" which is what our technicians go over with the customer to make sure they understand the cancellation policy, services we promise to render, the rate they are paying , etc. His wife signed and initialed that agreement. They refused interior service on that very first day, so the argument of "Anthem didn't perform the services they promised" is not valid due to we offered to treat the interior for them on the very first day and they refused it.
We performed his first quarterly service on 08/22/2019, we had sent him a 48 hour notice that we were coming to perform those services for him on 08/20/2020, he read the email notice and listened to the voicemail. Our technician came to perform the service on 08/22/2019 and was only able to treat the front of the house for the customer and his front yard due to he didn't unlock his back gate. He wasn't home for the service, but he never once called asking us to reschedule for a different day, he never once told us the gate would be locked or that he would be home to unlock it. Once again, we gave him 48 hours notice and he didn't communicate with us. The point being that we once again were not able to perform the full service for him because he didn't unlock his gate even after we had given him sufficient notice that we would be performing services that day.
After that appointment, we never received any calls , texts, or any form of communication with the customer in which he stated that "we were frauds" or that "he wasn't happy with the services". It was 3 months of dead silence on his end. No complaints from him at all.
We then were scheduled to come out to him on 11/13/2020 for his second quarterly service, we sent him a 48 hour notice and he did respond per via text stating that he wanted to cancel services. We then responded to him stating that he could cancel but would have to pay the cancellation penalty. He ignored that text and never responded to us even though he had read it.
Please let the record reflect that Anthem Pest did abide to o
they are overextending contracts and not telling anyone.
they had a teenager walking around knocking doors. he said he needed one more contract to go home. it was supposed to be a 12 month contract, and they were supposed to contact us before they came so we could let them inside. they never contacted us for inside entry. I called to cancel last year and was told an extremely high buy out price or I had two quartly services left. I paid the next two bills, as I agreed to.
out of no where last month(september) they started calling me telling me they are getting ready to send me to collections for rendered services. I explained my contract was up and I wouldnt be paying them anything. at that time they proceeded to tell me they have my signature on a 24 month contract, which I did not sign. the next time they got me on the phone they said my contract auto renewed, and now today the lady says she has both 12 month contracts I signed. these people are slime and trying to take money from people.
this company needs to cover the amount they say i owe them, as my contract had ended.
To whom it may concern, after looking into the Customer's account, he agreed to a 24 months (9 services) with Anthem. Mr Tolbert has only completed 5/9 services, which the 5th service being the one with the balance. There were no issues until Mr Tolbert started having issues making payments. We'll be happy to take the payment for the last service rendered in July of this year then we'll close account without fee. Please reach back to us with any questions. Thank you.
Mr ***,
I have reviewed your complaint and want to again state what we offered with our last reply. Regardless of the 24 month vs 12 month agreement, the Service Charge that is owed would be a service that is required to have been paid.
on a 12 month agreement you have 5 services (1 Initial and 4 Quarterlies)
on a 24 Month agreement you have 9 Services (1 Initial and 8 Quarterlies)
the service in question is your 5th paid service so regardless the amount is due.
To address the two contracts. not quite accurate. We have the form you filled out with the sales rep (The Agreement) . the agreement clearly states, right by where you have already said you signed the length of your agreement. In your case, 24 months.
Additionally, prior to conducting any service on any of our customers homes, we have NEW CLIENTS fill out what we call a Contract Verification form. The purpose of this *** is to ensure that all terms are agreed to, reviewed once again, and signed for by the client to eliminate the concern over "But the rep told me this"
That form as well as the contract were emailed to you today for your review.
The reason the amount changed from $99.00 to $299.00 is also addressed on both of the forms which you signed. The initial service normally cost $249.00 (Same for a 1 time service with us) . if you accept the service plan and agreement we typically offer a promotion. If you cancel your agreement for any reason prior to fulfilling the agreement you are required to reimburse the discount we extended based on that agreement.
Again, even if this were a 12 month agreement as you have stated, the $99.00 is still due.
To close out this complaint we are willing to waive the $200.00 Early termination fee once you have made your payment. However, if you are unwilling to do so we will be forced to send the account off for collections as stipulated in the service agreement.
Please make the payment by logging into your customer portal and I will be happy to remove the $200.00 fee and not require the second year on the agreement to be fulfilled, that too will be waived.
Questions please let me know.
***
770.462.3430
***@anthempest.com
I tried to cancel the service and I was told I have to pay $170.00 and that I'm in this contract for 24 months. I was NEVER TOLD THIS AT THE BEGINGING
In June or July of this year a sales person came to my door to offer pest control services for a special of $99.00. I told the sales person at that time that I would try it to see if I like it. At that time he said I had sign the form so that they are able to service. He also said they will come out each quarter to service again and I told him right then that I might cancel the service and he didn't say a word. I TRIED to cancel because I wasn't happy with the results because it took two weeks for me to start seeing the spiders again. And it's like the spiders never left.
I want to cancel this service and not be charged $ 170. 00 to do so. I don't want anything to do with this company.
We are sorry Customer feels this way but after checking all documents signed, it's been confirmed that Tech had explained and verified the Service Agreement and Ms *** signed off on it. We have 2 forms of document that every new customer signs so there's no miscommunication. We'd be happy to accept a half the cancellation fee, then part ways. Please let us know what else we can do to better serve Ms ***.
(The consumer indicated he/she DID NOT accept the response from the business.)
There was a miss communication I was never told I had to pay 170.00 to cancel this service. Plus I told the salesman that I would try his service and see if I like it but if I don't I will cancel the service. At that time I should have been told it will cost you $170.00 to cancel. Plus I wasn't told this service was for 24 months. I had to sign the papers for them to service my property for the promotion.
Mrs ***.
I have reviewed your case and read thru the notes on your account. As previously mentioned, The salesman who signed you up has you read and sign the agreement. I mailed you a copy just now for your review. This is the first form you sign to set the the service.
PRIOR to servicing your home we have you sign what called the CONTRACT VERIFICATION FORM - all in bold as thats the title that runs across the top.
On this agreement you initial that you understand the following:
24 month agreement
Your Address
Initial Discount Amount
Price of the Quarterlies
And the Discount amount you agree to pay back if you don't honor the agreement.
Im sorry that the documents you signed felt rushed as a requirement to receive service or a discount on services.
Based on the fact that you feel misled, I will review your specific case with the head of sales and Service to ensure that were utilizing the most up to date practice with setting proper expectations.
I have removed the fee associated with discontinuing your service based on your frustration with the process.
I would like however to highlight that this complaint is not common. Generally the double signature/Verification has been very effective in ensuring that our policies are not just understood, but fully and willfully agreed to.
Thanks for your understanding in our initial denial of the request as everything appears to be in good order on our end. If we can help in any other way please let us know.
Your account is now in a cancelled status with a zero balance and no fee was applied.
***
CEO
Anthem Pest Control
The tech didn't spray the perimeter of the house like contractually obligated. I called to schedule a re-service and my calls were never returned.
The techs are very polite and friendly, but not properly trained in applying the chemicals, and if you have a problem, you cannot get anyone to return your calls. Their sales staff is top notch and that is what they concentrate on, because once you sign their "deal" it will cost you $249 to get out of it. After their initial treatment a tech came and stood in my yard and sprayed from one spot. My kitchen window and the top of my bushes appeared to get treated very well. He never went to the backyard. I was trying to get ready to make an appointment so I didn't have time to go out and talk with him. I foolishly thought I could wait until my next treatment, 3 months later. Well, after two months, I noticed dropping in one kitchen drawer. Cockroach droppings. I called and the rep asked me what was better morning or afternoon. I said it depended on the day. She said, next Tuesday (5 days later). I said I have something from 11-1 scheduled how early can you make the appointment. She replied that she didn't have anything in the morning. Okay, how about the afternoon? No I have nothing there. Well, I consider this an emergency and a health hazard that needs to be remedied asap, could you squeeze me in today? No, I will transfer you to our manager. I get transferred, and I get voice mail. No name is on the voice mail so I don't know whom I am speaking to. I leave a message explaining my issue. I wait two hours, no one returns my call. I call again. I am put on hold then told I am being transferred to the Houston office where they can help me better (I called the Houston number). Again, I get voice mail, again, I never hear back. I try to find someone on line to talk to and can find nothing, but I do stumble upon the CEO's Linkedin page so I send him a message. Surprise, no answer, although their leading article on their page is how to get sales. This is the worst company I have ever dealt with for customer service. It is no wonder they are trying to expand in other states. If you can't keep customers, then you must always be finding new suckers. Still waiting 5 days later for my return phone call.
I want to be released from my contract so I can find a service that knows what they are doing and stand behind their product. It's not that the job was poorly done. That happens. However, I've called several times and left several messages. I can't talk to anyone to resolve it. If this is how they treat their customer, I want nothing to do with it. As far as I am concerned this is a breach of contract and false advertisement.
Good morning ***,
I see that you had spoken with our customer service representative Matasha in our Houston office on 9/24 at 4pm. My hope is that she resolved any concerns or issues you were having. We are again very sorry for the inconveniences and look forward to making it right going forward.
Regards,
Anthem Pest Control Houston
(The consumer indicated he/she DID NOT accept the response from the business.)
I am happy with Matasha's response, but your system is still broken. Your techs are either good or terrible, and your customer service people who answer your phones are clearly disengaged. This whole problem could have been avoided with a little effort on their part to schedule someone to come out. However, they immediately transferred me to someone else to deal with it, and didn't relay to said person there was an issue to deal with so I didn't get a call back until I posted reviews everywhere. So, no, I don't feel overall satisfied. This problem was solved. If I need to reach someone again, who knows what will happen. I would much rather do business with a more reliable company with more than Matasha, and Janeth working to do a good job. (Both deserve raises by the way.)
This business fraudulently charged my account after my contract ended and they were notified to remove my financial information.
This company fraudulently charged my account and I was told by representative Ariana the CEO, Benjamin *** advised her that it was done because he felt like he wanted me to go ahead and pay my balance of $79 due immediately. This over-drafted one of my financial accounts causing me to incur an insufficient funds fee. My contract had ended, and in April I informed them to remove my financial information from their system in which they did not, so on today, I received an email stating they charged my account in which I did not approve and this company refused to issue a refund and cover the fee they caused. I will also be reporting a PCI Compliance Violation which will affect their ability to accept major card brands such as Visa, MasterCard, American Express, Discover, et cetera. as well as contacting other proper organizations about the practices of this business to ensure no one else is victimized.
A Refund of $79 plus the $35 insufficient funds fee the bank issued.
Mrs. had a contracted quarterly service performed for her on July 16th, 2019. Previous to that service, she had called in multiple times changing her billing date from the first of each month, to the 28th, 29th, and 30th. As you can see, the billing dates she kept changing on us were very inconsistent. After that quarterly service on July 16th, she was supposed to pay on July 30th of 2019, which she didn't as she had promised. We sent her texts, emails, snail mail statements , and also left her voicemails over a month and a half period in which the customer did not respond to us whatsoever. Per our contract, we do have the right to collect payment if those payments are not made by said set dates. Mrs. Johnson called in after we had charged her for what she owed due to she had ignored our messages and invoices for almost two months. Her payment was removed from our records and is no longer on file with us. She also said on a recorded line "I know I owe money, but I'll pay you when it's convenient for me". In our opinion, there is no refund granted in this situation due to Mrs. refused to pay us for the services we performed on her property. Mrs. does not owe us any money at this time, there is a $0 balance on her account. However, please let the record reflect that this complaint is dishonest and we did not charge her fraudulently, she had owed us money for months and had refused to pay it and kept changing billing dates on us.
(The consumer indicated he/she DID NOT accept the response from the business.)
Anthem Pest Control must clearly have me confused with another customer as indicated in their response stating "Mrs. Johnson called in after we had charged her..." I have no idea who Mrs. Johnson is. I am Ms.. My complaint was legitimate and not dishonest; therefore, I do not accept the response from Anthem. I have severed my ties with this company. Anyone wishing to do business with them can read reviews and other complaints on Revdex.com about this company and judge for yourself. It is my opinion that they were a new company learning the ropes of business and were in need of every dime that they could get, regardless of what tactics they had to use to get the money. One of the owners of the company was soliciting customers and I decided to join. He made sure that it was notated in their records that the date that my payments needed to be deducted for my account was at the end of every month (i.e., the last working day of the month). I wish you well in all future endeavors Anthem!
We do not have you confused with another customer, we apologize for the typo/mistake. Best of luck to you in your future endeavors, this account has been closed out and no balance is owed.
Pest Not Gone!
When first contacted by Anthem Pest Control I was advised that they would take care of my spider and pest problem. They have not after two treatments, the spiders are still there. This is concerning due to the fact that others have filed a complaint with the Revdex.com for the very same reason. I would ike to terminate my contract with no fee.
I only want to terminate my contract with no termination fee.
As far as we're aware, we came into an agreement to charge $33 monthly instead of $99 a quarterly. Im more than happy to forward the notes made by my office Representatives after their conversation via phone.
Services listed as completed were not in fact provided/completed (Cameras monitoring house did not detect any activity).
On Sept 10th I received notice that Anthem Pest Control had provided service. I was home at the time and I reviewed my cameras, and no evidence of any service was noted. I contacted the company and they sent a different tech out on Sept 12 to "redo" the treatment. This time I made contact with the tech (Jeremy ***). I explained my concerns and was told by him that the yard application of granules was part of my quarterly service. However once he departed I noted that the granules had not be applied. I again contacted the company and attempted to voice my complaints. The customer service rep on the phone said she would pass *** my concerns which included that if proper service can't be given then I would cancel my account and request a refund for my incomplete service. Approximately 10 min later the same customer service representative called me and stated that they will grant the termination of service but denied any refund.
Requesting Anthem pest control either finish the application of product/service billed and paid for, or provide a refund.
Customer complaint was prompted due to lack of Bifenthrin Granuals evidence spread around the yard, from the Customer point of view. We understand that as Service professionals, there are certain products that only we can recognize due to the fact that we use it often. As explained to Mr ***, Bifenthrin Granuals to scattered around the yard and due to it's size, locating it in the yard can be difficult. However, After looking over Mr ***'s account and after speaking, we decided to process a courtesy Refund, which is the same amount of his Quarterly price of $99. He's been a loyal customer.
We've agreed to part ways. And the company said they were going to process a refund. So I'm basically satisfied.
DO NOT USE THIS SERVICE - THEY WEASEL THEIR WAY BEYOND THEIR CONTRACT DATES AND CONTINUE TO CHARGE YOUR CARD EVEN AFTER CANCELLING. I CANCELED BECAUSE THEIR SERVICE DID NOT WORK, I CONTINUED TO HAVE SPIDERS AND ANTS INSIDE AND OUTSIDE THE HOME FOR THE ENTIRE DURATION OF THEIR "SERVICE". When I called to cancel I stated that they do not have permission to charge my card again and I would be contacting my credit card company to put a stop payment on their company, they charged my card at that exact moment in order to try to get the charge in prior to me contacting my credit card company. Anthem Pest is a SHADY business and I have major concerns over how they operate and the "service" they provide.
We finished our contractual obligation in April 2019. We did not extend our contract, verbal cancellation was fine until our next quarterly visit.
We signed up for a one year contract in April 2018 while doing some remodeling of our home. At the end of the year, April 2019, I called to verify that this would be our last contractual visit and ended the contract verbally, there was no mention of cancellation via email or text or in writing. 90 days later on a Monday afternoon July 23rd, we get a text message that a serviceman will be out Tuesday the 24th to service the property. We texted back immediately that we had cancelled service and called leaving a message to not come to the house, but were then told that cancellation had to be via email for documentation and we would be charged. I said no, the service would not be allowed to occur, so when the serviceman came I stopped him from servicing the house. The serviceman then lied and said he serviced that house, yet instead of the normal credit card charge immediately, they are billing me. He did not clean my soffits around the house, he walked to the backyard, but before he could do anything, I ran outside yelling to leave. I had three of my children and my three grandchildren at home that day to back me up that there was no service provided that day. At first they wanted to charge me because I didn't cancel correctly, now they want to charge me because the serviceman claims he serviced my property. Either way they are not honoring the original contract I signed, nor the fact that anything was done at my property on the 24th of July.
To be petty, I could publicly admonish them about the bug problems that I have now for the first time in 23 years of owning this property. Ants, water roaches and small roaches are now a problem. We purchased this home in 1996 and have only had problems with wood roaches or small mice the first cold snap each year and quickly resolve that on our own. Since signing up with their service, we've had a relentless battle with what my family in the South refer to as sugar ants and for the first time roaches. It's very distressing on top of the billing issues. I tried to be polite at first, but after three weeks of silence to get a collection call? Then I asked the girl to let me speak to the supervisor and not hear back was the last straw. I refuse to pay $99 for a service I had no contractual obligation to pay and no service rendered. I told them to sue me if they wanted I'd be happy to present my evidence and witnesses, the lady hung up on me.
I feel like this is the only way to resolve this situation as they will not listen to reason and only want my money and wish to intimidate me. I did not want this, I tried to handle this in July, but they would not let it go, so here we are.
I would like them to not charge me the $99 for services I did not receive, regardless of what the serviceman stated. I do not want to be charge regardless of what their after the fact policy states about cancellation. I do not want any false charges to be sent to collections or reported to my credit negatively. I would like something in writing so that if they 'accidentally' send something to the credit bureaus, I have proof that I did nothing wrong. After all this is accomplished, I want nothing to do with their company. I give my word that other than this page, I will not say anything disparaging about them or write a negative review. If they fail to meet my requests, I will make sure to write negative reviews on any and every review source on the internet and go to any and every news source to get my story out there. I am a brain cancer survivor and we've spent 8 years recovering financially and credit wise to not have this company take advantage of us, rather me. I am deeply offended at the receptionist and the office manager at this point for their unprofessional behavior and hope that you and others can help them correct their practice and if need be their contract so that I am the last person this happens to, thank you.
Upon looking into ***'s account, we can not find proof of text or email advising Anthem of 30 day cancellation. We pride ourself in providing the best customer service in Atlanta. Our Costumer agents were following our Cancellation protocols and they did a great job. In our service agreements that was signed by Ms ***, it stated that Anthem will continue Pest service after the agreed contract length until a thirty day notice is provided by Customer. MS *** failed to provide such notice, which lead to her service getting scheduled. We'll be more than happy to make payment arrangements to pay off what is owed.
Respectfully,
Anthem Pest Control.
Noah *** was our service tech. From his initial greeting, Noah was very friendly and polite. He explained exactly what he was going to do and ensured that it was the same procedures and price as our route manage, Austin, had explained to us. Their pricing is competitive with other companies in the area. Afterwards, we noticed several wasp nests had been knocked down outside, the eaves were clean of spider webs, and no more ants in the house.
Keep up the good work.
Man from Anthem pest
control knocked on my
door. He lied to me about
prices and I signed the
Contract. He changed the
Prices I'm in a 2 yr
Contract
A man from Anthem pest
control knocked on my
door. He talked to me about Dennis. I told hom I couldn't
afford the prices. He dropped the prices twice offering me a military discount because I'm a veteran. He dropped the quarterly prices down to $49.95.
He lied to me about the
prices and I didnt see the
the price change from
$49.95 to $89.95 so I
signed the contract.
He also told me someone
would come after 30
days to service again
at no charge then the
quarterly would start
after that at $49.95
The chowhound was for
2 year . The only
honest thing I was told .
I didn't find out I was
lied to until after they
Showed up after the 30
day follow up. I called the company and they said they
were sorry but I still
have to follow the contract
It didnt matter what the
representative sai .
I was upset and told them
I wanted to cancel they
Said there was a fee.
I said I wanted to talk to
The owner and they said
they will email hi . He
never called me and the
Next day they took $216
Out of my account.
I called them and they said instead of me paying $89.95
a quarter they would take
out $33 a month. I feel
like I was scammed
I want out of the contract and to be charged the promised charge for the service I received
We are more than happy to provide signed contract showing that Customer *** agreed to the prices and length of contract before our Technician performed Initial treatment. Our Customer service agents were very helpful as well on their part. We'll be happy to part ways on terms within the signed contract.
(The consumer indicated he/she ACCEPTED the response from the business.)
The Anthem representative showed
me lower prices on the tablet. He did not email the contract that day.
I believed what I seen on the
tablet. I wish I never signed
that contract .
I was tricked and obviously that
is how they do business with
people that can't afford to do business. I'm not happy and
I hope that other people don't
get tricked like I did. I'm a disabled vet and live on a limited
income. I told the guy this and
told the people I talked to on
the phone. They give no
understanding other
than a payment plan which does
not fix my problem. This is a terrible company that takes
advantage and tricks people.
They show you one price on
the tablet and then they
Change it.