Anson American

The first shutter installed cracked the trim, and the trim will be repaired when the new shutters are installedThe second shutter installed? did not close properly, and the issues could have been resolved by reordering the same style shutter originally selected at the point of saleDay Blinds is obligated to repair or replace any product not functioning properly with? the same? productPictures of the shutters were taken after the customer advised he was not happy with the overall look, and an outside mount was recommended based on customer preference, but the original configuration could have been installedThe? new order was processed as a courtesy, and at? this point, the shutters are? in productionThe new? shutters are? expected to deliver to local installers between 5/and 5/for the completion? this order

A member of our Customer Care team reached out to the customer today to work towards resolution.? We proposed that we would offer the customer a reselection of new product, and we would also cover 50% of the cost of any additional cost.? The customer has initially declined this
offer.? We are still willing to work with the customer towards resolution.?

Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below
I should be speaking to *** *** on Monday 4/18/to hopefully come to a final resolution but as of now, the complaint has NOT been resolved
Regards,
*** ***

A contract was signed at the point of sale? that? noted an estimated timeframe for completion, and? a copy of the contract was provided to the customer? when the sale was initiated***? installers documented on 1/23/18, after the final measure for the order was complete, that
the customer was made aware that if the existing valance was kept, the panels would not be able to open.? The order was not be pushed through until the Design Consultant? confirmed the information provided was acceptableThe shutters purchased were manufactured without flaw, properly measured, and correctly installedA credit of $was applied to invoice as a courtesy though Day Blinds made no error in processing the order, and was not obligated to do so? because of? delays caused by rescheduling installation

Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below.Per the email thread business provided I was supposed to have the blinds delivered and installed and as of? TODAY 10/I have not received any information about my installation? I sent an email to the customer service representative I've been in contact with asking him to cancel my order, to refund my full payment and send someone to pick up whatever they had installedHis reply states that I am passed the contracted cancelation policy, funny enough, they HAVE NOT DELIVERED the product I paid for so I should get my money back ASAP
Regards,
*** ***

A member of our Customer Care Leadership Team reached out to this customer todayWe are working to resolve the outstanding issues

Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.? I will wait? for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

We are pending scheduling for the reordered productA full refund is not an option as we are working to correct the previous issuesWe are offering a refund of 25% as a goodwill gestureOur goal is to get the installation job completed and we can offer compensation for the delay.?

Revdex.com:
I have reviewed the? response made by the business in reference
to complaint ID ***, and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below.I was told the same thing last week: that I would get a refund for the valence and that the case manager was trying to order it quicklyI then was called and told it would be delivered and installed on Monday 12/I came home early from work on 12/so that I would be here for the deliverySince then, despite voice mails and e-mails from me, I have received no communication from the business about why they did not come on MondayThey have also not communicated when it will now be comingI have also reviewed my credit card statements and not found any refund that has been credited to my account
Regards,
*** ***

Product was removed from customers home yesterday and a refund for the full amount of original payment is being processed today per the customers request

The requested refund was processed today with no errors and should be visible on the customers account in 5-business days

Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below
Regards,
*** ***

Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.? I will wait? for the
business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below
Problem:? This is an ongoing issue that has been promised by the company to resolve, but we are sick of waiting for our compensation that was promised to usThis is an email from *** *** (Customer Care Lead) "I know we keep missing each other so I figured I would just email you the resolution hereAfter talking to my team, and reviewing your case typically we would only compensate a gift card, but in your case we feel you deserve more than that due to the errors that occurredWe will be refunding back back your account due to everything that has happenedAny questions you may have please let us knowYou should be seeing this on your account approxbusiness days." This email was sent on Nov16thWe still do not have compensationThey had to come to our home FOUR times because they measured incorrectlyOne of the jobs is correct, but the other fabric valence STILL needs to be fixed/or replacedThey were very quick to take our PAYMENT IN FULL BEFORE INSTALLATION and have been a nightmare to get our compensation back - even the minimal amount that they offeredI have wasted many hours waiting for appointments - only to be measured incorrectly*** *** (customer care lead) has continually promised that the compensation has been processedThis is an outright lieHe is now refusing to return my many phone calls*** *** (customer care representative) checked out weeks ago after he couldn't get the situation fixedThe original designer (of the fabric valence) has LEFT THE COMPANYI can't blame herThe lack of professionalism has been quite evidentSo, on the design front, we were referred to *** ***I still have not heard from anyone from the design team(since October) to fix and/or replace the valenceThis has been an outright nightmare company to deal withI have no faith that they will ever fix this valenceI have no faith that they will be compensating what they have promised in email has not come to fruition.Desired Outcome:? I would like to see the $compensationI would also like to have our fabric valence replaced and/or fixed - or our money refunded for the botched job
Regards,
*** ***

Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.? I will wait? for the business to perform this
action and, if it does, will consider this complaint resolved.I wish to thank the Revdex.com of San Diego for the promptness of the action taken, and due to its efforts, bringing the business against which the complaint was filed back to the table.?
Regards,
*** ***

Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.? I will wait? for the business to perform this action and, if it does, will consider this complaint resolved.(satisfactory settlement for ID # *** between Day Blind and *** ***)
Regards,
*** ***

On 8/21/the customer signed for the purchase of Faux Wood Blinds and a Vertical
BlindDue to the size of the Vertical blind it could not be shipped through methods and had to be shipped via FreightDue to this it arrived after the Faux Wood Blinds had been installedUsually in a
situation such as this we would reschedule the customer to complete the installation but the customer has refused to allow us to complete the installation of the product that was signed and paid forOur Day Blinds Customer Care Team offered to provide compensation which the customer has rejectedAs of 10/8/the customer has been partially installed and our installers are waiting for the customers go ahead to complete the installationAt this time our offer of compensation still stands should the customer choose to accept installation

We will be refunding this customer in full

Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below
Until a full credit is posted on my credit card statement, I am not prepared to close this disputeFurthermore, it never needed to escalate to this, but due to poor business practices on 3Day Blind's part, I felt no alternative but to file complaints with the Revdex.com and the State Contractor's BoardI gave the sales representative ample opportunity to respond to my civilized requests for confirmation that a full refund would be granted, he never displayed the professionalism or common courtesy of acknowledging or responding to my requestsYour company arrogance is not appreciated, and I will not be ignored because a poorly trained employee makes a unilateral decision that the client/customer isn't worthy of a response to a perfectly legitimate request
Regards,
*** ***

Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below
-? need more specifics in the offer--Day Blinds has agreed to convert all shades to motorized with? remotes at no cost to the customer to be completed within a? specified timeframe? i.ewithin days from acceptance of the offer? and in addition refund the cost of installation that was completed by the customer
Regards,
*** ***