Anson American

Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID
***, and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below
The measurements made were incorrect? The valence brought by installer was still 1/2" too wide? Installer on-site got into dispute with the installer remote about who/when the blinds would be installed? Installer left the customer's home with material without notification or resolution? Homeowner still has property damage that has been unresolved by contractor.?
Regards,
*** ***

Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID ***I have met with their design consultant and once the new blinds are installed to my satisfaction, I will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below
The purchase was as a package deal? I want my treatments to be coordinated? This is a true bait and switch, offer a package with one price and then say something was not included and there's an upcharhe? If they can complete the package as promised, please provide a full refund and take your product back, we do not require it
Regards,
*** ***

The order was not a package in any way Each window covering is indicated individually on the sales contract that was signed and agreed to by the customer There were apparently windows that were not accounted for on the original sales invoice, and were subsequently not paid for by the customer, nor produced by Day Blinds We have agreed to have these ordered at a discount due to this We feel this is fair resolution

Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint? This company has been in my home times to measure and install defective productsWe have no confidence in their ability to amend thisTherefore, we request a refund and a release from the ceaseless harassmentThey will be contacted by our attorney
Regards,
*** ***

Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.? I will wait? for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Thank you for bringing this to our attentionThe original representative who promised a free repair trip is no longer with the Day Blinds and this repair job was never finalized and sent the the installation company for schedulingAs of the disclosure of this report, the trip has been finalized
and sent to the installation company for schedulingIf this job is not completed in the standard time frame or cannot be completed quickly and correctly a full replacement of defective product will be approved.?

The customer is scheduled for completion on 9/ We will follow through until all issues have been resolved We will also address compensation once all issues have been resolved

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Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.? I will wait? for the business to perform this action and, if it does, will consider this complaint resolved.If this message will be shared with the business (Day Blinds): I would like to say that this was one of the most frustrating experiences I’ve ever had as a consumerI understand that there can be issues in delivery of items or other operational factors that result in delays for the customerBut the complete lack of professionalism (not answering my straightforward questions for weeks) was actually pretty shockingI will be submitting negative reviews and detailing our experience with your business on Yelp and other review websitesWe will also be posting on our community website on Nextdoor that everyone should avoid doing business with this Day Blinds.? - *** ***
Regards,
*** ***

Product has been installed is within standard operating parameters for all roller shades, industry wideWith that in mind, customer has been offered and accepted a re-selection of a new product that will better fit the needs for privacy with a full credit to be applied from the original paymentAn
appointment has been made for 10/26/to choose new product

RevDex.com:
I have reviewed the? response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me? They installed the CORRECT blinds this afternoon? Appear to be correct and acceptable? Look like the blinds we THOUGHT we were initially ordering? Thank you for your help.Regards,
*** ***

Revdex.com:
I have reviewed the? response made by the business in
reference to complaint ID ***, and find that this resolution would be satisfactory to me.? I will wait? for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below
Problem:? I ordered custom shades in my kitchen to block out the sun, not for decorative purposesThe shades do NOT solve the sun issue, at allWhether the shades were measured incorrectly, or the design of installation is incorrect- they do not accomplish the reason I ordered such expensive, custom-made shadesThe contract states not cancelable, etc., HOWEVER- that doesn't mean I have to accept a faulty shade, especially at this priceI was willing to have them re-make them- to correct the issue- but there is no common ground or compromiseThey want me to pay for a product that does not function as they statedThe design consultant- assured me the sun would be blocked out!! I've disputed with my credit card company which is uselessIf need be, I will retain an attorney.Desired Outcome:? To have a representative from Day Blinds, come and measure and plan correct installation
Regards,
*** ***

Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below.Problem:? On May 18, I filed a complaint with Revdex.com to help me resolve an issue regarding the blinds and cornices I purchased from Day BlindsMy complaint ID ***I logged onto your website to see the status of my issue and it was closed without my knowledgeMy issue has not been resolvedThere are still cornices (toppers) that I purchased that have not been placed in my homeThe contractor came out to my home on July 1, and installed one of the three cornicesThe other was not installed because the contractor did not have the correct mounting bracketsHe told me to call *** (person who sets up the installation appointments) to have him come back out and complete the installI left her a message on July 7, at 4:PM but after days and not hearing back from her I contacted by email and left a message for *** *** which was on July 9, I received a reply back from their Post Installation Dept stating they *** was checking on the statusAs of today I still do not have a resolutionI paid for these cornices and I deserve to have them installed in my homePlease help me get these last cornices installed in my home so I can put my house on the market as I am in the process of selling itThank you, *** ***Desired Outcome:? Please help me resolve this ugly situation as I cannot put my house on the market without my window treatments being installedI purchased my window treatments and I deserve to have them in my homeThank you
Regards,
*** ***

Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to
me.? I will wait? for the business to perform this action and, if it does, will consider this complaint resolvedIf it does not, I would like this complaint to stay open.?
Regards,
*** ***

On 4/4/customer service representative spoke to this customer explaining the delays and providing approval to deliver the shutter that this customer has requested.? The new product has a higher cost than the originally made product which will be waived

On 2/10/a full refund and cancellation was issued for this order and customer was updated via phone messageFunds should be reflected correctly in all accounts be the end of this week.?

Customer has been in contact with a member of leadership and installation took place yesterday 6/24/

The company has finally rectified the situation without additional charges? I appreciate the Revdex.com's investigation of the situation.*** ***

This customer ordered product from Day Blinds on 4/8/ Installation was not included with the purchase, as the customer chose to install the product themselves The order was delivered in two separate boxes on 4/16/15, and 4/17/respectively The customer called our Customer Service
department on 5/3/asking for assistance and instructions on how to install the valance of the shades he purchased Our Customer Service Representative assisted the best they could over the phone and also emailed the customer a diagram of the shade to assist with the installation, and also a quote for the possible order of pleated shades (customer had ordered roller shades originally) The representative's case was then closed on 5/10/after there was no further correspondence from the customer regarding the installation or the quote for pleated shadesThis is documented on Day Blinds case # ***
The customer called the Customer Service Department again on 5/23/and reported that the valances he installed himself were not sitting flush He stated this his Design Consultant had advised him to cut down the valances himself We do not have documentation of this, but we are not denying that it happened Customer stated that the cutdown did not fix the problem On 5/29/2015, the customer was called and informed in a voicemail that to have a technician come out to take a look, and to help install, would be a fee of $- our minimum installation fee There was no response to that voicemail, so an email was also sent explaining this on 6/13/ The Customer Service Representative also said in the email that the case notes would be closed on 6/19/if there was no response The customer then called in that same day upset that he would have to pay for an installation fee At this point Day Blinds ended up waiving the fee of $121.00, and a workorder was created to have a technician out to assist Our records indicate that contact attempts were made by our technician attempting to schedule the customer for an appointment on 6/18/2015, 6/23/2015, and 6/29/ At that point the repair and installation facility reached out to the Customer Service Representative to see if they would have a better chance at getting in touch with the customer An email was sent by the Customer Service Representative to the customer on 7/2/stating that the installer/technician was attempting to contact them, and also providing the phone number for their office to help them get scheduled A voicemail was also left the same day by the Customer Service Representative to follow up on the email that was sent The customer responded back to the email that same day refuting that the installer had attempted to contact them, and using profanity within the email Though our records show that contact attempts were made, we understand if those attempts were not seen or realized on the customer's end In the email the customer stated, among other things: "I'm done with you, I'm done with Day Blinds, and I'm done with the so-called installer." The case owner called the customer to discuss the email and was informed by the customer to stop calling and to take him off of our "call list." At this point it was determined by the Customer Service Representative that the customer no longer wanted our services, and the case notes were closed out This is documented on Day Blinds case # ***
About a week later Day Blinds received notification of a chargeback from the customer's credit card company Because the customer had asked not to be called again, the new representative in charge of the chargeback case sent an email to the customer to open up dialogue on 7/16/ The customer responded to the email the same day asking if this was a joke, and saying "It's a little too late," and "I will never do business with your company again..." The representative responded on 7/17/explaining that she would still like to assist, and that we would need to get one of our installers/technicians out to take a report of what the issue was, and what was causing it, so that we could resolve it The customer responded on 7/20/with a more detailed explanation of his concerns, but also stating that he again did not want a technician out anymore, and stating: "The only just resolution is to refund me my money..." Our representative responded to the customer that we will reorder the product at no cost, and then also provide our professional installation at no cost Customer refuses and states that he is looking to receive the refund On 7/21/the representative responds that we will still replace the product for free and offer installation for free to resolve the issues, as we are obligated to attempt to fix the issue through a repair or reorder of product per the sales contract The customer then called in to our Customer Service Department on 7/23/and escalated to a Supervisor At this point it was agreed that Day Blinds would reorder the product The customer confirmed that he received the product that was reordered and the customer was scheduled for the installation on 8/4/ The installer found that the product would not work how it was ordered, as there was not enough depth for the valance of the roller shade to lay flush Because of this we will be refunding the customer the amount of the shades and valances in question This is documented on Day Blinds case # ***
Though we understand that this was a long process, we sincerely wanted to attempt to resolve the issue, though we understand the customer disagrees Now that we were finally able to get a technician/installer out to assess the issue, we now understand that the reason the valance was not installing level was because it would not work in the customer specific application With that information available we will be refunding the customer for the roller shades and valances that will not work within his application