Anson American

We will be reordering the valances and honoring the refund of $

The 49% balance is charged automatically at the time original installation is scheduled, not completed and this is stated in the contractThe shades that were unable to be installed have been reordered however there is a back order for the material of those shades, current estimated ship date is
11/10/Any compensation will be distributed after a successful installation has been completed as a way of ensuring that all issues are completed to the customers satisfaction

It was determined that the shutters ordered under invoice *** could have been installed as ordered, but the customer was not happy with the finished look, and only shutter was installedThe trim that was cracked on the first window can be repaired, and would have been repaired if the
customer decided to complete the full installationThe issue reported was that the customer was not happy with the way the hinges looked on the shutters designed to be installed inside the window frameA new style of shutter was suggested to the customer utilizing a larger frame and outside mount installationAs this was an issue of preference, and the shutters were manufactured as authorized by the customer, Day Blinds was not obligated to cover the cost of the new order, but agreed to do so as a courtesyAt this point the new order is in production, and is due to arrive to the local installer between 5/25-6/The contract signed at the point of sale authorizes full payment prior to installation, and states that unforeseen delays may occurIn this case, the delays in completing this order stem from an issue with preference with the original product which is being resolved through reorderThe cracked trim will be repaired when the new shutters are installed

Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below
Regards,
*** ***
I was told weeks ago installation would happen and I would receive a refund above and beyond just the installation feeI have still not received my blinds or any type of refundI reached out to them again on status on both matters

We understand that there was a miscommunication regarding what the customer thought they ordered versus what they received, but Day Blinds made and installed what was signed for and agreed to by the customer on the sales invoice We are willing to offer a reselection of product, and to apply what
the customer has already paid to that order We feel this is a fair resolution

Customer paid for roman shades and a drape and rod? under invoice *** - Customer was notified of backorder on 1/-- We had also discovered on 2/that the customer had wanted a 4th roman shade in their homeWe ended up covering the cost of this 4th shade as a courtesy do to the
backorderCustomer was offered a partial installer (for the roman shades that were made an in) while the 4th one was made and arrivedCustomer declined this and asked for all to be installed togetherThe 4th shade is due to arrive to our installers on 3/? Customer was also refunded $on 2/13? for the inconvenience on the drapery backorder as it is until JuneCustomer had agreed this was an amicable solution to the case

All dates provided for completion are estimatedThe contract signed at the point of sale states the full balance for all orders is due prior to installation, and all payment collected was authorized by the customerDay Blinds accepts responsibility for product arriving in the wrong size by
reordering it, and is in the process of doing so nowThe contract signed at the point of sale states that Day Blinds is not obligated to offer compensation to custom orders as all issues are addressed through reorder, but at this point the customer has agreed to a resolution found satisfactory for both partiesA case manager is assigned to process any reorders as needed, and provide updates to the customer, and a case manager will be involved until the order has been installed with no further issues

Senior Customer Care representative *** *** has reached out on behalf of Day blinds to attempt to resolve this situation in an amenable fashion and has offered to fully refund the cost of the incorrect shade in addition to replacing it with a correctly sized product

The Day Blinds Management Team is working with the customer to schedule installation according to availability

We are very sorry that this customer is not happy with their selection The shades were made to the specifications that were signed for and agreed to by the customer The customer ultimately selected light filtering shades Attached is the full invoice and the customer's signature agreeing to
what is on that invoice However, we do acknowledge that the customer is not unhappy with this selection, so we have offered to reorder the product with the room-darkening feature for the customer at a discount As for the shade that is not currently working, the customer is covered under warranty A work order has already been created to have this repaired

We do require all subcontractors to be licensed, and we check periodically to ensure complianceWe are researching and addressing this The refund was finalized on our end on 1/28/ A refund can take a few business days to reflect on the customer's statements, depending who they bank with
The invoice/receipt for this refund is attached

There was a measurement issue with one of this customer's products We originally attempted to correct the issue through our installation team but it was ultimately decided that the product would be reordered The customer has since refused the installation of the reordered product after it had
already been manufactured, and has requested that we no longer contact her The customer attempted to chargeback via their credit card company, but Day Blinds won that chargeback as we have been actively attempting to have the reordered product installed and resolve any outstanding issues per the sales invoice that was agreed to at the time of purchase The invoice the customer agreed to states that we would repair or replace any of the product if there was an issue We are upholding that agreement but the customer is refusing it on their end We have also explained to the customer that we could address compensation as requested, but that cannot happen if the customer is refusing the installation The signed portion of this sales contract is attached

Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID ***, and have
determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below
*** ***, client care quality assurance specialists, agreed to motorize all blinds and to refund? the installation fee as wellHe originally replied to this Revdex.com site after our first conversation but prior to making this amended agreementHe stated in an email today that he would gladly confirm that they will be converting all blinds to be motorized and to refund the? installation fee as well
Regards,
*** ***

Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below
Just like you and your customer service was not understanding because *** nor *** would never speak to me on the phone only respond to me via emailThe blinds don't even cover my windowsThere are huge spaces at the top of those windows that have no blinds and sunlight comes directly throughThe measurements were messed up but so was the whole point of me getting custom blinds, is to fit my windowWhen I get home from work today, I will take a picture on my phone and submitI am demanding to be reimbursed for the two that were messed up as they don't cover my windowsYour customer service totally dropped the ball because no one would even speak to meI had to have *** from the installation company call *** to get her to actually call me backYour company is in the wrong and I do not like my product at all.?
Regards,
*** ***

In the intervening time after the last Revdex.com reply this customer has been in touch with customer service management and an agreement to pay up from for the repair work to the customer home has been reached in the amount of $

Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID ***, and find that this resolution, although less than suggested, will be OK.? I will wait? for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** & *** ***

Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below
This will be resolved when my shutters are installed
Regards,
*** ***

Customer has been in contact with the customer service department under case? ***Customer has been Scheduled for installation tomorrow 9/13/Compensation will be discussed between the customer and the case owner once installation hes been verified as complete

Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below
[After going through more than now visits to get this order correct and each time having to rearrange my work day and time to accommodate being home to meet someone, $is not adequateThey sent someone who was under the influence to my homeThey missed all deadlinesThey sold my information to third parties without my permissionThey call themselves Day Blinds17% off an order that is almost months ongoing now is insulting to my time and those involvedPlease provide a full refund as requested as you did not meet the criteria to get this order delivered in a timely fashion.]
Regards,
*** ***

The customer service and installation department have been in contact with Ms*** and are urgently seeking a resolution for this installationAll window coverings have been installed with the exception of the decorative cornicesWe are in the process of determining a solution to this installation delay