Anson American

After careful review, we find the request for an apology, the correct product installed and a refund for all expedited charges refunded as an expedited timeline was not met to be fair and reasonableWe have reached out by phone and email to provide this offer and will continue to do so until such a
time as this order is completed fairly

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the job is not completed correctly and to our satisfaction as was promised to us, I will continue to file with the Revdex.com and will reinstate the Yelp review that I removed as I agreed when the refund was issuedThe second refund has not gone through my bank yet, but Day Blinds has sent me an invoice reflecting that they were putting it throughWe will see
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

We have spoken with the customer and have come to a resolution

This customer has been in contact with customer care leadership regularly and a resolution is in processAttached is a copy of the original invoice, complete with signature and initials next to the disclaimer about light gaps of up to 1in on this productCustomer was shown samples of the material
at time of sale, clearly displaying opacity levels of selected materialLength of product and tightness of closure are not objectively listed on the contract so as a gesture of good faith a repair/reselection of product already ordered or a full reselection have been offeredThis has been documented on case number ***

Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below
Regards,
*** ***

Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to
me.? I will wait? for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Reordered product was delivered 6/17/One line on the reorder came in the incorrect color, however all product fit the windowsSupervisor *** called this morning and spoke with the customer and we will be replacing the incorrectly colored shade shortly

I received a notice last week with the response from 3Day acknowledging the latest shipping delay
? I did not see anywhere that it said I had to take action? Then yesterday I received a notice from the Revdex.com that since they didn’t hear from me it was closed? I wanted to wait until I actually received the drapes and we came to a settlement before closing this complaint.At this time, the drapes have arrived and I installed them and they are correct? Day has also provided information on the compensation that they will be reimbursing me due to all the issues.So at this time I would like to close the complaint but with agreement from me as the customer that Day did in the end take care of the situation and compensated me for all of the issues.Can you please reopen and close this with this understanding?Thanks in advance for your help

Our representative, *, did contact this customer to give the ETA on 9/18, however shortly after this we received the chargeback from the customer's credit card company At this point the customer's case was transferred to a member of our Accounting Support team, *, due to the chargeback* attempted to reach the customer on 9/at the phone number the customer provided, but the phone range continuously without the ability to leave a voicemail* tried to call the customer again on 9/but received the same ringing without the ability to leave a voicemail Because of the two failed attempts to contact the customer via phone, Nelson emailed the customer that same day, 9/25, at the email address the customer provided us to attempt to establish contact He also emailed the customer on 9/and 10/with no response (all three of these email attempts have been attached) On 10/* received word that the customer no longer wanted to be contacted by us On 10/we received confirmation from the credit card company that we had won the chargeback in our favor We are still willing to discuss compensation and to have the reordered shade installed per the warranty agreement in our sales invoice

This customer has now been issued a refund in the full amount.? A refund invoice was emailed to the customer on 4/15/

Original order did come in the incorrect size and a reorder has been placedCustomer has submitted a charge back and out Charge back will negotiate fiscal compensation for incorrect sized shades once correct product has been installed

Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below.This company has repeatedly pushed back the date of completion for my order.? They charged a fee for expedited processing and completion of the order and then simply have not fulfilled on their contractual obligation.? They noted that the remaining payment of 49% would be collected with the installation of the product.? This DID NOT HAPPEN IN MY CASE.? They have lied repeatedly about when my order will be completedThis company is committing consumer fraud
Regards,
*** ***

On 8/23/a Day Blinds representative came to an agreement with this customer to either pay for or process a refurbishment for three of the shades in question

on 9/10/the blind with the largest amount of variation was replacedUpon installation it was determined that extreme heat in the customers home were causing product to warp and pictures of scorching from heat were provided by the installation company and it was determined that these extreme
conditions were not covered by product warrantyHowever, as a gesture of goodwill a re-selection in a different product or a replacement of all warping product was offered once customer shows proof of window tinting so that a replacement product will not show the same problemsCustomer has declined a re-selection of product and is unwilling to treat windows in such a fashion as to prevent the same heat damage in the futureFurthermore, the warping mentioned is minor and could be considered acceptablePictures of warping and scorched window frame attached

Due to a shipping delay installation had to be moved a a later date TBD

Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID *, and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below
Regards,
*I had a phone call from * on 9/18/stating blinds would be ready in weeks.? I called back and left a message that I would not accept them if they would be another weeks.? I also called on 9/19/15? and again on 9/21/15.? I didn't hear another thing until *, called on 9/29/to have installation completed.? I told her that I didn't want them and I had ordered another blind and was happy with it.? She told me that often they just write the product off.? It was an issue with corporate stating one thing and not fulfilling their obligations.? I was misled, lied to and disregarded when questioning product completion.? I was always given a "CASE" number for review.? I paid for the first blinds and do not have the third product and shouldn't have to pay for it.? The original order had a manufacturing mistake according to the installer, *.? He showed me the mistake on the order form.? How many mistakes does it take to get a product right??I was not satisfied with my credit card company for siding with Day Blinds since they knew they made a mistake.? Credit card company wanted a second opinion and I gave it to them with *** writing it on the installation order.? How much more do I have to provide??? They made errors and I shouldn't have to wait for them to get it right being a professional corporation.? I am now hearing of many problems with Day Blinds.? Had I known, I wouldn't have used them.? I am satisfied with my other blind and I shouldn't have to pay for something that couldn't get here on time.? I paid the premium shipping and handling to get them in days.?

Revdex.com:
I have reviewed the? response made by the business in
reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below
? There is no solution proposed.? She did indeed, call and email.? I have responded to the email with the requested attached file
Regards,
*** & *** ***

The valance has been reordered and the case manager is working on getting the valance rushedCustomer has already been offered a refund for the cost of the valance since that's where the error was.?

Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID 12698713, and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below
I have never refused any installationThe installer was at my house times and still never finished the job as 3/of valances are still not installedMost of blinds are warping - just bad quality of productThe rest of the blinds are not wide enough leaving like inches on each side open or the blind being too short.? I did agree to have one blind reordered - the blind in the living room that by now looks like driftwoodThe new installers came today and found out that the blind sent was the "wrong" blindIt is for the kitchen and that one was mismeasured as 1" is missingThey sent exactly the same blind.The new installers are now installing the vanances so that at least I can put the house on the market for rent.? Bottom line is that I want a refund because the whole order is not what I was promised it to beI ordered blinds that do not warp and do fit the windows and they did not deliver.?
Regards,
*** ***