Americas Best Value Inn

This hotel goes by the name of Travelodge and is apart of Wyndham. I'm very disappointed that Wyndham would carry a hotel that has a "F" with the Revdex.com. I have pictures of this hotel having bugs inside the rooms. You can't get a refund 30mins after you have checked-in. This is the worse hotel that I ever stayed in and I am a member with Wyndham. The reason I stayed here was just for an overnight because I was tired to drive back to Dallas, Tx.

Please change the name to Travelodge and not Americas Best Value Inn and it's not Howard Johnson either. This hotels need to be shut down and the owner needs to be fine.

see attached.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: This matter was discussed with [redacted] the night manager during our stay and he advised that he would relay this to the owner in the morning. I would suspect from the response provided that [redacted] did not follow up with our complaints. I have also called [redacted] later the next day to ask for the email address to contact the owner directly. After emailing, we received no response what so ever. This is what caused us to contact the Revdex.com to begin with. The offer to stay at America's Best again is not acceptable to my wife and I. Due to the fact we where not able to sleep on the sheets provided, nor shower, nor enjoy the continental breakfast, we do not want to subject ourselves to this facility again. Nor do we wish to pay for another stay at this establishment. We  live out of state and it would not be feasible to expect a customer who was not satisfied to be asked to come back at further expense of time off from work and further expense at America's Best. We have stayed at much nicer hotels, newly renovated at half of what America's Best has charged. This is not acceptable, this America's Best needs to be reviewed by the health department. 
[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear be following: 1.  I reached the hotel around 06/02/2016, 11:30 AM with my 88 and 84 year old parents after 8 hours long journey, obviously my parents got sick and they cannot vacate in the midnight since we don't have alternate location to stay. 2.  On 06/03/14, 6:30 AM I consulted the front office manager and explained the condition of the room and informed that I am not willing to extend my stay in that hotel for the 2nd night, the front office manager explained me to contact the reception after 10:00 AM they did not inform me the time frame.  After my 1st session in the Falls I contacted the reception around 3:15 PM, they are rejecting my issue just based on simple technical issues.  Herewith I am forwarding the photographs of the hotel rooms for your reference.  My concern is how they are letting to continue the business?  I did see the advertisement of the Hotel in www.[redacted].com, it was quiet misguiding and false.  The condition is entirely different from what is advertised, please access the advertisement by accessing following link. Attachments: 1.  Photographs of Best Value Inn hotel rooms  2.  https://www.[redacted].com.
Regards,
[redacted]

The proof can not be approved because it is not the specific trademark image from the fraternity.  We paid for a vase and had planned to use a custom image. When I was informed that the custom emblem could not fit on the marker, I suggested removing the vase. However, it was included in the original payment. I had the proof reviewed by members of the fraternity, and they agreed that the image on the proof submitted was NOT the trademark image and could not be used.The company Matthews will not accept a proof except from a cemetery, so I am unable to personally create an acceptable proof. I have provided all requested  documentation and funds necessary to complete the transaction and after almost 8 months do not have a marker. I have not received any phone calls or messages from GMG since August. However, a phone call conversation will not create an acceptable image. Once again, I would like a written estimate of all associated costs to use another company and a full refund since you are unable to provide an acceptable product.  I would like to work with someone who can create the  actual trademark image we would like for our father's marker.Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
[To assist us in bringing this matter to a close, Please let us know below why you are rejecting the offer made by the business.]
Regards,
L[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

We are here to serve our families.  However, there is a process.  Regarding us stating that for a custom design there would be no charge is not something we do.  We simply never would have presented a custom design at no charge. We provided a range of costs for the custom design ($200-$500).  We provide a range because it does depend on the amount of customization requested.  It was mentioned in the clients previous communication that they were told the amount. We absolutely have the resources but again we have to follow the process.  We have reached out to the client with no reply.  Multiple messages have been left without a reply.   Where we are at the time of this reply is as follows:We are waiting for the returned proof with the corrections from the client.  Until we receive that, so we can make the final corrections to provide a proof for approval we are at a standstill.  It is vital to have an approved proof back.  Once we send a proof for production it cannot be adjusted without costs to the client. Please make the corrections to the most recent proof and return to us for corrections  We will do whatever we can to speed up the production time.

Dear Mr. Donald [redacted],Today we did receive a called from you and [redacted].com/[redacted] Customer Service regarding your case. And as we've told you over the phone, we did not received any cancellation for your reservations. Since we did not receive any cancellation, we guarantee your rooms...

and declined people who need a room on that day. As we explained to [redacted].com/[redacted] Customer Service, all the Front Desk could not cancel a reservation that came through 3rd party broker, because we have a different system, so all cancellation must be make to the original Travel Agent company system, which is in your case must through [redacted].com/[redacted].If you claimed that you called the Motel direct on June 13, 2016 and leave a message, we could not retrieve any message because our phone system does't have feature to leave a message.Just an insight, there were plenty of time for you to follow up the cancellation. When you made a reservations, and somehow you have a different arrangement, definitely you need to follow up right away, until you certain that first plan was being cancelled.Once again, we very sorry, that there is nothing we could do for the charged, because the charged will be remain.Thank you and have a great day!Americas Best Value Inn [redacted]

Good Afternoon,I have recieved a complaint from guest [redacted] back in August.  She had rented a room for her mother in law on 8/19/196.  Guest checked in early afternoon and stayed in a nonsmoking room.   The room is at the end of the hall and at the back entrance where door...

is open.  Guest stayed in room all day until check out when she checked out she dropped off key but did not say anything.  If guest was happy we would have given a refund back.  But guest did not complain when staying in the room all day.  If conditions were unbearable for her, she could of came to the front desk and complained.  [redacted] her self did come down two days later to talk to us.  We explained guest stayed in room all day and used the whole room.  When checking out guest did not say anything.  If guest was unhappy we could of instantly refund the guest within checkin time.  I did respond to [redacted] emails as well, which I do still have.Thank you, 
[redacted]ManagerRumford Motor Inn[redacted], RI [redacted]###-###-####

It was not stated that your money would not be returned we just need proof of cancellation, and the attachment is suffice. You also need to understand that when you book using a third party site they take commission from us. We need to provide to them with proof stating they are in...

agreement with a refund, as each site has its own procedure.  In the future, it maybe in your best interest to book directly with a hotel as they provide the best communication for booking and cancellations. It is standard hospitality procedure that when a guest uses a third party reservation site all communication is to be made through them, this includes requests, revisions and cancellations. It is also in the guest's best interest to read the fine details prior to booking with a website to ensure they are aware of all of the procedures and information. A refund has been processed.Thank you.

Initial Business Response /* (1000, 5, 2015/08/04) */
To Whom it Concerns,
This is a fraudulent complaint. The guest (Mr. [redacted]) never complained about his room but did ask for a different room. When asked what was wrong with the room so we could address the problem Mr. [redacted] responded...

with, "Nothing is wrong. It's clean. I just don't like it." So we had him look at another room. Mr. [redacted] said he liked the new room and it would work out just fine.
Two minutes after he settled into the new room, We received a phone call from Priceline. Mr. [redacted] was demanding a refund. I agreed to the refund and then told Mr. [redacted] since he demanded a refund he needs to vacate the premises because we don't allow anyone to stay for free. He agreed and gathered his belongings and left.
During this transaction, a woman claiming to be his wife repeatedly called the motel making unfounded, untrue and irrational claims about this property. This person was not and had not been on the property at anytime, before, during or after our transaction with Mr. [redacted].
After Mr. [redacted] left the motel, this same women continued to call but now had became incoherent due to the volume of screaming into the phone. I tried to listen to see what was the problem but couldn't make out what she was saying. I therefore disconnected her calls because she wasn't making it possible for me to understand what she was saying and also because she was not the person on the reservation. I have other paying customers to attend to and other business to take care of here at the motel.
About 15 minutes after Mr. [redacted] left, the police arrived because of a complaint from this same women to the police department. When I asked the policeman to tell me exactly why he was here, he responded, " I really don't know why. All I could understand was there was a problem with the front desk and kicking someone out." I explained what transpired. He said he understood and it seemed like everything was fine and then he left.
In my estimation, this women called over 20 times throughout the remainder of the day and through the night into the wee morning hours of the next day.
The Health Dept. did come out to the property the following business day and found NOTHING wrong with our motel.
For any other questions or concerns feel free to contact me.
[redacted] (manager) [redacted]@yahoo.com

In regards to ID#[redacted]First and foremost I would like to apologize for the inconvenience you experienced at our hotel. I was made aware from the owner's son that he had to go into the garbage to retrieve items that were accidentally thrown away. I was attending a funeral and was unavailable to be...

at the hotel at that time. I was not aware of the error in charges.I have reviewed our credit card logs and the online reservations and processed a refund for the total amount charged which is the disputed amount of $175.13 to card # 9379.Respectfully, [redacted] GM

Mr. [redacted],Here we understand your issue and we always try to resolve that but here you booked the room with online portal. As per you say, you not receive any confirmation from online portal but we talk with online portal and they told  when you booked the room they already send you...

your booking confirmation on your email. So once you booked the room online then you should get confirmation online only.As per our policy, if any of guest not show up we have to charge the amount and in your case you booked Non-Refundable price so we have to charge full amount.We always try to help our all guest and sometime we went above and beyond our limit to resolve guest issues. But unfortunately in your case you book thru online with non refundable price so here we pretty much can’t do anything.                                   �...⇄ We always help our guest in any situation and try to make them happy Hope you understand our side also and give us chance to serve you in future. From :America's Best Value Inn,1625, W.South Loop,Stephenville, TX 76401

We have received complaint from [redacted] complaint ID 1[redacted]. We are writing to
you to inform you that this complaint is a false and fraudulent. We haven't had a guest under
this name at our property. All the information he has provided like his address or phone
number is false because...

that is the property's address and phone number. His comments about the staff are wrong. We have all information you need regarding our employees and guest. All bed linens are washed daily and none are thrown away in the dumpster as the he states. Everyone that's staying at the property pays rent and nobody works for free rent. He has also done a trip advisor review of the hotel which is fraudulent. On his trip advisor profile he has done the same type of review to 7 other places on the same day.
We would like for you to review this issue and contact us for any questions. Number to best reach me is ###-###-#### or email at [redacted].
Thank You,
[redacted]

First and foremost I would like to again apologize for this experience,We have discussed with the housekeepers the severity of this issue and the situation it has put not only our guest in but other employees. The owner as well as myself have brought this to the staffs attention and made...

precautionary measures to prevent this from happening again.I agree completely that if the room states it is occupied on our housekeeping list and there seems to be someone in the room they need to contact the office to have them contact the guest if service is needed. For the inconvenience we have waived the rate for this day (April 3") and credited the card used on file. We also have made notations to the account per the guests request to have no-one enter the room unless requested by the guest and we will have a different female employee service this room.I appreciate you remaining to stay with us despite the circumstances and unfortunate events. [redacted]General ManagerAmerica's Best Value inn — Ali' Center3645 North Pan Am ExpresswaySan Antonio, Texas 78219Phone: [redacted]Fax: [redacted]

See attached documents that refund has been issued.

We didn’t charge them anything.  All we did was authorize the $10, not charge anything.  They paid cash.  Our policy is that we authorize the card for the $10 to make sure it is a good, valid card, if they pay cash.  I am showing that they had the money refunded back to them,...

showing they were not charged anything.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
[To assist us in bringing this matter to a close, Please let us know below why you are rejecting the offer made by the business.]
Regards,
L[redacted] K[redacted]

To: - Revdex.com Corporate OfficeI Recieved a letter from you. I read it. Also I am sending you the letter copy roo. I want to tell you - we do not found any roaches in the room. Also I call the pest control medecine person, who give us montly service. He told me, he do not found any Roaches in the Room....

But he sprayed medicine. For service we pay them. The pest control person told me that if the door open and the Bug come in it is not our Responsibility. The guest should not left it open the Room door. If the door open, Nobody can stop come in the bug. Anykind Bug go in when door open. The kind of people use the room and they want to stay free too.-Thank You-Manager

To whom it may concern,November, 26, 20 6I am writing in regards to complaint ID # [redacted]. We would like to apologize for any misunderstanding and/or miscommunication between the consumer and our establishment. We would never disregard any concerns brought to us by any of our guest....

When the complaint was received we contacted a professional exterminator to inspect said room, 116. We were informed by the contracted exterminator that there were no bed bugs found but, we still proceeded to take measurements to sterilize the entire room. For any other information, question comments and/or concerns please feel free to contact me directly at the number provided below.Jonathan S[redacted]Front Desk SupervisorAmerica's Best Value Inn I 0. Host Inc.19 Booth Dr.Plattsburgh, NY 12901PH: ###-###-####FX: ###-###-####