Americas Best Value Inn

To: - Revdex.com Corporate OfficeI Recieved a letter from youI read itAlso I am sending you the letter copy rooI want to tell you - we do not found any roaches in the roomAlso I call the pest control medecine person, who give us montly serviceHe told me, he do not found any Roaches in the
RoomBut he sprayed medicineFor service we pay themThe pest control person told me that if the door open and the Bug come in it is not our ResponsibilityThe guest should not left it open the Room doorIf the door open, Nobody can stop come in the bugAnykind Bug go in when door openThe kind of people use the room and they want to stay free too.-Thank You-Manager

Americas Best Value Inn E 21"StreetIndiana polis, IN Dear Representative, Revdex.com, This is in regards to case ***We are extremely sorry for the inconvenience caused to the customerWe are a pet friendly motel, but we charge extra for pets
When the customer came for check in, the desk clerk told the customer that it would be $per pet per dayThe customer refused to pay thatPriceline and our cancellation policy clearly states that cancellations has to be done hour prior to the date of check inthat was t e reason the desk clerk could not authorize the ref undWe have decided to provide refund to the customerHowever the customer will have to get the ref u nd from price line as they had paid price lineWe have already credited the amount to Priceline Once again we are very sorry for the inconvenience caused to the customer Thanking youRegards, Manager

Thank you for contacting us
regarding our mutual Customer, *** ***According to our system log, we received her reservation on January 29, at PMWe input in our system aroundPMAnd aroundPM, somebody called from Travel Agent asked about cancellationWe informed them, according to the CXL Policy, cancellation fee will still be applyThen our Front Desk remind the Travel Agent, if the Customer still want to cancel it, please send us the cancellation notificationHe said ok.
But we did not receive any cancellation notification, so we still keep her reservationAs you know, we only have rooms in this property, and we only have rooms with King size bedWe guarantee her reservation, and we declined people who want to chefor King size room and sell her room at allThe other Guest end up to paid more for double bedsAs you see, we might reconsider her request to have refund, if we could sell her room.
But since we don't received any cancellation notification, we hold the room for her and not sell the room at all.
For that reason, we still charged her reservation as a No-Show fee (NOT cancellation fee)If you have any question, feel free to reply this emailThank you and have a great day!Regards,
*** - Americas Best Value Inn Mayflower Team

Complaint: ***
I am rejecting this response because:My compliant is in regards to the dogs yes but my main concern was someone going in my roomMy room door was closedAnd when I was shown the tape the dogs where not left outside alone for minsWe where putting my belongs in the roomSecondly why are we not focusing on the fact that the staff are giving out keys to occupied rooms? That's being swept under the rug, why because it's the owners son giving out these keys? Why wasn't I able to see the video for the time frame I asked which was after 5:pm? Of course the dogs didn't get to bite nobody because the person left expeditiously leaving my room door openWHY WAS I NOT SHOWN THE PART OF THE FOOTAGE BETWEEN 5:pm and the time I returnedI'm waiting on the detectives to call me because they are suppose to be reviewing the footage from the time frame I askedClearly you can see I have my dogs so how did they come up missing how was my door opened when I closed it securely when I left and I had both room keysThat same day I had another young lady tell me her and her family had been walked in on a few timesWhat about the guy who complained pair of his Jordan shoes came up missing but you all "never see anyone entering the rooms on the video" but we are never shown the video of our roomsIf you all have this pet police why was I able to stay the rest of the night? Why was I given my deposit back? Because you guys know one of your staff members messed up and instead of address the issue you hope guest don't say anythingI feel like that's why I was given my deposit back trying to hush me, hoping I don't go the full extent but my cousin loves her dogs and we wouldn't be going through all of this for nothing.
Regards,
*** ***

Revdex.com spoke to Shila at business and the following was relayed: The individual was charged per our cancellation policyWe held the room and could not re-rent itWe did not charge them for their 2nd night they had reservedWe have rooms and sold out every weekend this summer and there were no
other complaintsIt is possible to smell smoke as there are smoking roomsWe are checked twice a year and have been approved and certified to operate our business

Please note the guest did not advise until 4pm on the second day that they no longer chose to stay after they completed their planned activities at the Falls4pm is well past check out and check in time, thus not giving us a chance to resell the roomThe guest was well aware of the stated and
posted policyThe police were also called in as the guest was being disruptivePlease contact us if there are any more questions or concernsThank you

We have received complaint from *** *** complaint
ID 1***We are writing to
you to inform you that this complaint is a and fraudulentWe haven't had a guest under
this name at our propertyAll the information he has provided like his address or phone
number is because that is the property's address and phone numberHis comments about the staff are wrongWe have all information you need regarding our employees and guestAll bed linens are washed daily and none are thrown away in the dumpster as the he statesEveryone that's staying at the property pays rent and nobody works for free rentHe has also done a trip advisor review of the hotel which is fraudulentOn his trip advisor profile he has done the same type of review to other places on the same day
We would like for you to review this issue and contact us for any questionsNumber to best reach me is ###-###-#### or email at ***
Thank You,
*** ***

Customer Informat
"letter-spacing: 0.05pt;">ion: *** ***
***
*** *** *** *** ** *** American Best Value Inn
N high School Road
Indianapolis, IN Ms*** ***, Kindly record our response to the issues/claims made by Ms*** Ms*** stayed at the our hotel for an extended period of timeShe was recently asked to leave vacate her room due to non-paymentShe still owes the hotel for almost days ($180+tax)She believes that she is paying more than other hotel guests and some are staying for freeUnfortunately we cannot provide her free accommodation as no one stays for freeShe also has another person accompany ing her in her room and room was rented for single occupancy onlyWe would like to have ID's on file for anyone who stays with her in the room for extended period of time She claims that she "spotted roaches"Iwish that she would have brought this to our attention at the time of incident and we would have definitely taken corrective actionWith her intent to stay and extend her tenancy with a lower price we believe this incident is without much merit Yes, hotel has been doing some renovation on the exterior and work has been in progress everydayThe areas has been properly taped and visible signs were posted by the contractor doing workWe are sorry that Ms***-*** "almost fell" but there was negligence on anybody's partRegular upkeep and maintenance is necessary to ensure safety and security of our guestsWe don't see any first incident report of the fall incident that she mentionedIf she can provide us with more details with exact date, time and hospital records we can check our cameras and assist her further and check into the validity of this claim as well We gave Ms*** all the receipts upon request on several occasionsShe has had room moves so her payment shows on separate accounts and could be confusing We will be glad to print those copies for her againShe still owes for days and was expected to bring payment but never did We would be glad to: - Go over he bill week by week and provide all details for any and all payments once again - Make sure she has a pleasant stay Before we can remove her from "Do Not Rent List", we would expect her to: - Pay for the Days owed - Disclose and provider ID's of all people staying in her room - Advise us of any issues as/when they occur Than*** you for your assistance in this matter Sunny K***

Company's response below:
Your Name: *** ***Email: ***Subject: I would like to respond to a complaintComments: Revdex.com complaint ID *** We have received the letter and information from 7/9/Please understand that if the complaints were valid
and we would have been notified we would have rectified the situation immediatelyIf you have use of the room for the day and we are not notified of the situation we have no way to correct the problemPlease understand that our guests comfort is the most important thing to us and we would graciously made an improvement! Please accept a 50% discount on your next stay with us at America's best Inn Again, Our apologies Brenda, Day Manager America's Best Inn Savannah

Complaint: ***
I am rejecting this response because:
They requested the address and name of the hotel....here it is:
Itin# ***
Americas Best Value Inn - *** *** * *** *** ***
class="">*** * *** *** *** ** ***
Thank you
*** ***
*** ** ***
Regards,*** ***

The motel room had not been cleaned properly or if at allThere was blood on the bathtubThe bathroom also had cobwebs, pubic hairs and mold growing in multiple placesThe bed didn't have a fitted sheet just a flatThere was a kids shoe under the bed along with multiple cigarette butts and a red solo cupThe air conditioner didn't work (they sent a maintenance man to our room that was shoeless and drunk and he couldn't fix it) The carpets weren't vacummedThe lamp shades were all stained with dirtThe adjoining room was duct taped shut but also had a dead boltThe table had a broken leg and collapsed when my wife sat her purse on itThere was water damage to the ceiling, there were as also cobwebs and spider webs throughout the whole roomMy wife and myself both have pictures on phonesOur room was
Product_Or_Service: Hotel rooms
Order_Number: #XXXXX
Account_Number: KSS

This hotel isn't affiliated with Wyndham hotel Group

From ; *** **
*** *** ***
*** *** **
*** *** To ;*** *** Good Afternoon! ***!My name is ***
,One of the Manager who was involved with guest.As you see at complaint, "Desired Settlement!"We could not accept and agree.It is very Rude.I will try simple as possible and Please ! forgive me if I made a lot spelling or grammar errors.We had schedule 1:00.PM annual inspection fire,building,police once a year,We had given notice to long and short term guest include #*** where she stay for days from July,3-16-2017.One of her room mate come down and ask about chair that was outside front her room,and I told her we will have inspection today and I will give you back chair later around 3-4:00.PM.( The day before inspection one of my manager also told her take the chair inside after inspection)minutes later,came down, complaint that it is not safe here and uncomfortable, demanding; " Refund! ,at least $back! and we will leave within minute!,Right Now!"It was 9:AMJuly,12,2017I calculated how much we should give her back and it was days,$282.46. July 12- $70.61 13- $70.61 14- $70.61 15- $70.61 ---------- $282.46( divide by with days when they paid *days)She said she is not stupid,it is days (July 12,13,14,15,16) we owe,I tried explain how we come up and she do not want to hear it and keep demanding it is days we owe and threat that she wants days.We gave her $282.46.Please! Understand,Annual Inspection is mandatory that we do not have choice and schedule is made by Inspectors. Thank you !if you have any questions! Please! call!Thanks again!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11241052, and find that this resolution is satisfactory to me.
Regards,
Victoria Blyth

We still do not have an acceptable proof or the exact costs of any and all options. Thank you

Sunday, September 4th 2016, *** *** *** *** came to check in for the reservation, which he claimed his company made through *** earlier that eveningDuring the check in process, he provided a credit card for the incidentals, but the card declined because it did not have the $
on itThe guest told the front desk clerk that he didn't have other means of providing the $deposit so he wanted to speak to the managerWhen we spoke on the phone, he told us that we require a deposit from all our guests and our reservation companies, including ***, is well-aware of the fact that we require an incidental payment also and its the reservation company's responsibility to transfer that information to the guest making the reservationThe fact that *** is fully aware of our Incidental requirement is shown by what is stated Attached 1, which is a copy of the reservation confirmation sent to us by ***I here it is stated "Charge Guest incidentals only*** pays room and tax." (For attachment 1, please excuse the hidden room rate*** does not grant us permission to disclose their room rate for prepaid reservations to the guest, which is why the rate in the attachment is hidden.) While talking with *** *** on the phone, we also informed him that we could work with him and if he had even half of the money for the deposit, we can even take that, but he said that he only had $on himWe also told him that if he is able to get a hold of a friend, family member, or even his company then we can even hold the deposit on their credit card if they can fill out an authorization from giving us permission to use their card for the deposit of his stayHe said that he did not have his company's contact information so couldn't contact himWe assured him that we will keep the room for him for as long as he needs and in the meantime, he can try to reach out to his company or family/friends for the depositAfter we spoke to him on the phone, he left and parked his car in the parking lot.At this point we have to keep the room for him, as it is a guaranteed reservationIf he wanted, he could have called *** or even told us that he needed to cancel the reservation at that point if he knew he was not able to provide the depositAlso referring back to Attachment 1, the cancellation policy of *** states "Non-RefundableIf cancelled or guest does not show then percent of stay will be charged." Even though this is the policy of ***, we would have been more than happy to offer a complete refund if *** would have allowed us on that same day had he told us he wanted to cancel the reservationHowever, he never indicated anything like that.Around 11pm he came back into the lobby and was wondering if we could email him the *** ***Around 11:21pm (Please refer to attachment 2) we sent the form to the email address, which he requestedDuring this time, the office is usually close and we have a night window with which we help guests check in, however we understood his situation and made an exception by allowing him to stay in the lobby to figure out what he was planning to do.Around 11:40pm, we notified him that we had already closed the lobby and could not longer allow anyone to come anyone to come or stay in the lobby for the safety of the desk clerkAt that point, we also asked him if he was able to get a hold of anyone yet for the deposit, but he said that he had received the form that we emailed him an was still trying to get a hold of someone.At 12am, he did leave the office as we asked of him, but at that time he did not mention anything about what he wanted to do with the reservationIf he mentioned it then, we would have been ,more than happy to cancel his reservation if *** granted us permission on that day, and even give him a full refund as that weekend was Labor Day weekend and since we were really busy that day, someone else would have taken the room had he cancelled the reservationHowever, he did not mention anything when he left, so we assumed that he wanted to keep the reservation as he was attempting to contact someone to get the depositSince the reservation was not cancelled, we have to keep the room for himContrary to what *** *** states in his statement, when we have a reservation come in, we specifically keep a room aside for themEach reservation is pre-assigned a room in the hotel based on the reservation and unless the reservation is cancelled, we cannot give away that room to anyone until the next dayAs shown in attachment 3, we had already assigned room to *** *** and since he did not cancel the reservation or told us what he wanted us to do with the reservation, we kept the room for him all nightLike mentioned earlier, had the cancellation of the reservation happened on that same day, we would have been more than happy to give a full refund, however, now cancelling the reservation does not allow us to rent the room and make up the loss for not renting one room which someone else would have been willing to pay forSomeone else could have paid rent the room as many people came that night looking for one beds, but since the room was reserved for *** *** we couldn't rent it out.We understand that *** *** contacted *** the next day, however, *** did not contact us until Friday September 30thBy this time it was too late to cancel the reservationAs mentioned earlier, if cancelled on the same night, we wouldn't have refused the refund and would have worked with the Guest to get their refund from ***However, now asking for a refund a month after the reservation was made is too lateRefunding the money right now does not allow us to make up the loss of not being able to rent out that room.Thank you, for your time*** ***

We are waiting on your corrections from the proof that was sent to you. Once we have that we can move forward. It would be more efficient to communicate directly with us. We have reached out via telephone with no response

Complaint: ***
I am rejecting this response because:
This is the exact same response that I received after contacting corporateTheir "generosity" of refunding me ONE night ($40) out of a three week stay just adds insult to injury and further proves that the company has no idea of the severity of what happened to me
Regards,
*** ***

Revdex.com spoke to [redacted] at business and the following was relayed:We have decided and agreed to refund the customer $151.18. We are sending a check certified mail.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: This matter was discussed with [redacted] the night manager during our stay and he advised that he would relay this to the owner in the morning. I would suspect from the response provided that [redacted] did not follow up with our complaints. I have also called [redacted] later the next day to ask for the email address to contact the owner directly. After emailing, we received no response what so ever. This is what caused us to contact the Revdex.com to begin with. The offer to stay at America's Best again is not acceptable to my wife and I. Due to the fact we where not able to sleep on the sheets provided, nor shower, nor enjoy the continental breakfast, we do not want to subject ourselves to this facility again. Nor do we wish to pay for another stay at this establishment. We  live out of state and it would not be feasible to expect a customer who was not satisfied to be asked to come back at further expense of time off from work and further expense at America's Best. We have stayed at much nicer hotels, newly renovated at half of what America's Best has charged. This is not acceptable, this America's Best needs to be reviewed by the health department. [redacted]