Americas Best Value Inn

Please see attached for business response

First and foremost I would like to again apologize for this experience,We have discussed with the housekeepers the severity of this issue and the situation it has put not only our guest in but other employeesThe owner as well as myself have brought this to the staffs attention and made precautionary measures to prevent this from happening again.I agree completely that if the room states it is occupied on our housekeeping list and there seems to be someone in the room they need to contact the office to have them contact the guest if service is neededFor the inconvenience we have waived the rate for this day (April 3") and credited the card used on fileWe also have made notations to the account per the guests request to have no-one enter the room unless requested by the guest and we will have a different female employee service this room.I appreciate you remaining to stay with us despite the circumstances and unfortunate events [redacted] ***General ManagerAmerica's Best Value inn — Ali' CenterNorth Pan Am ExpresswaySan Antonio, Texas 78219Phone: [redacted] Fax: [redacted]

This hotel goes by the name of Travelodge and is apart of WyndhamI'm very disappointed that Wyndham would carry a hotel that has a "F" with the Revdex.comI have pictures of this hotel having bugs inside the roomsYou can't get a refund 30mins after you have checked-inThis is the worse hotel that I ever stayed in and I am a member with WyndhamThe reason I stayed here was just for an overnight because I was tired to drive back to Dallas, Tx Please change the name to Travelodge and not Americas Best Value Inn and it's not Howard Johnson eitherThis hotels need to be shut down and the owner needs to be fine

My name is [redacted] and I am with Americas Best Value Inn Crosstimbers located in Stephenville, txI am responding to a complaint made by a customerThe customers name is [redacted] He made a reservation with our hotel to stay for one nightThe customer called our hotel requesting to cancel his reservationOur policy is if you book online you have to cancel onlineHe was told this when he called our hotelHe made his reservation online so I directed him to the site and gave him a phone number to callHe stated that the link was faultySo I gave him another number to callHe then called back and said they gave him the run aroundHe stated that he could not keep the reservation due to a recent hospital stayOur check in time is at pm and he called around 5:pm to cancelI never received a cancellation from the online booking agent and the customer never showed upWe have a hour cancellation policy and he was a no call no showThe customer was charged for one nights stayWe strive to make our customers happy and do what we can to help them in any way possibleWe have policies in place for a reason and we have to stick to those policiesWe do understand people have emergencies and get sick but if we bend the rules and policies for one customer we have to do it for all customers.Thank You, [redacted] --America's Best Value Inn Cross Timbers [redacted] [redacted] [redacted] [redacted] [redacted] [redacted]

Dear [redacted] , Thank you for contacting us about your reservationAttached is a file that proveed your Travel Agent did not sent any cancellation to our systemSo, we never the received the cancellation notificationAnd for your information, we did not charged your credit card, even we do not have your credit card information.To us, you were a PREPAID reservation, which means, your credit card charged by 3rd party broker, in this case, Orbitz We very sorry for all the inconvenienceThank you and have a great day!

I brought my Nissan in for an inspectionI have never had a problem with my car before until the day after I leave this shopMy engine light came on and my car completely died while merging on to the interstateAfter taking it to my dealership to be fixed, I was informed my 'mass air flow sensor tube was disconnected'Coincidence? I don't think so

Attached is the last proof I received on 8/18/and the letter of authorization. It still does not have correct custom design requested or the exact cost for the design.It is a trademark design and must be exactI am unable to approve anything that does not meet the exact specifications of the national organization.If this design is not possible, I would like to have A FULL REFUND and all exact costs associated with using a different vendor.Thank you

They have sent Me a full refund

Final Consumer Response /* (2000, 9, 2016/06/03) */
Thank you Revdex.comMy $has been credited back to my VisaI still plan to write an online review to warn other people about this practice of "Non-cancellation contracts" at this Oakhurst hotelAgain, thank you!

Complaint: ***
I am rejecting this response because:
Regards,
*** ***On 10/at 12:I called your location and was told twice I had no reservation and there were no vacanciesI also never received an email confirmation as to the reason I calledI can also produce a screenshot of my callSo if I had no reservation and there were no vacancies why was my card charged?

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

I took my truck into this location in February to see why my truck was having issues The manager Tom told me I need a head gasket job done and it would be $ I said ok, I’ll bring my car back in a month or so to have the repairs done In March I had the repairs completed but he price went up to $ I agreed and the money was paid because I needed my car to work At the time I had two vehicles so I didn’t drive it continuright away In April I noticed he car doing the same thing, so I took the car back He told me I didn’t have enough oil in my car I said ok, but you just did an oil change, why isn’t there enough oil in the car? Ok so, August rolls around same problem he tells me I need a new water pump( which they replaced that in 2016) and fixes it without me saying ok He charges me $for labor and I explain to him I didn’t have the money and didn’t authorize him to do without asking I called customer service to say how he’s demanding cash, n

The date the guest checked in was on the 16th at 2:AM unfortunately the front desk clerk put the wrong date on the receipt, she put the 15thHowever this guest checked in on the 16th at 2:A.M and due to our check out policy the guest still had to check out at A.M on the same date

Thank you for contacting us regarding our mutual Customer, *** ***.According to our system log, we received her reservation on January 29, at PMWe input in our system aroundPMAnd aroundPM, somebody called from Travel Agent asked about cancellationWe informed them,
according to the CXL Policy, cancellation fee will still be applyThen our Front Desk remind the Travel Agent, if the Customer still want to cancel it, please send us the cancellation notificationHe said ok. But we did not receive any cancellation notification, so we still keep her reservation.As you know, we only have rooms in this property, and we only have rooms with King size bedWe guarantee her reservation, and we declined people who want to chefor King size room and sell her room at allThe other Guest end up to paid more for double beds.As you see, we might reconsider her request to have refund, if we could sell her room. But since we don't received any cancellation notification, we hold the room for her and not sell the room at all. For that reason, we still charged her reservation as a No-Show fee (NOT cancellation fee).If you have any question, feel free to reply this email.Thank you and have a great day!.Regards,*** - Americas Best Value Inn Mayflower Team

Complaint: ***
I am rejecting this response because:
I was initially charged, and the hotel attempted to charge the card again on that following Monday Because of my due diligence, and having a very understanding bank, I had the bank reject the transactions, and cancel my credit card The actions of my bank, are what resolved this dispute, not the hotel I simply want that policy posted in the lobby for future patrons to know what will happen
Sincerely,
*** ***

Revdex.com:
I have r***ewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I r***ewed appear below
I was charged by your business for this roomEven in a pr***ous response, I was told WHY I was charged for this room--- I was told that I never canceled itYour business believed that I did not cancel it, therefore your business did in fact charge me for the roomAs soon as I provided proof that I had canceled, I am now receiving a different response that I was never chargedThat does not sound right or honest to meYour business receives payment for this roomOrbitz does not take an entire $for themselves without paying the business for which they are booking the roomI do not appreciate receiving multiple excuses
Regards,
*** ***

Complaint: ***
I am rejecting this response because:What was responded was the same run around I got to begin withI just want a full refund minus the they gave usTerrible terrible peopleHe spit in my face.
Sincerely,
*** ***

The response, still does not address the issues at handWhat are the amounts of the additional prices? How will we know if it meets the standards? $2,is a large amount of money to have spent in good faith after being assured that our requests would be metIt has been months.This is not a personal attack against anyone at Greenville Memorial Gardens The number of changes have had to do with the inability to design the marker according to the parameters, trademark/copyright standards and to offer another facility which would be able to work out a solution to complete the taskOr refund the money if they could not provide the service.We were told in the beginning that the custom marker would not be an issue for no additional charge and that the marker had to be paid in full before they would attempt to design a proof. We paid for a vase, and have since asked to try a design without it, hoping that would make the design easier to accomplish. (does that decrease the amount of the marker?)In the interest of good customer service, it would have been better for all concerned if they had told us in the beginning what ALL the exact costs would be and offer to send us to someone who could help us. We have looked at the Matthews website and they are able to do a large variety customer designsHowever, they will only accept a design proof from a a vendor and not from a customerWe simply think GMG does not have the resources available to complete the task and at this point there should be no additional charges

I am rejecting this response because: the date with which we checked in was the 16th at2:36am I stated earlier that I was more angry when I looked at the reciept because the girl at the front desk wrote the wrong date on the paper.she put the when in all actuality it was the 16th of juneI am awaiting the report my cousin is a sheriff she has the call logs and it will clearly show that they were dispatched out there at 12:on the 16th of juneA few hours after checking in at 2:36am that same morning

I am sorry for late reply but there was a reason behind it
The guest name *** *** booked the room for nights through booking .com I was the one who made her check in and next morning she came and said she got family emergency and had to leave so did refunded for
nights
She did talk to the booking.com about 1day refund and made complaint to the health department about the room in which she was the officer from the health department came within to days with the complaint and accordingly we have to let them check the room but they didn't find anything wrong
I told the officer this is just trying to get the Money back and she said the officer on the complaint that she will put the reviews on trip advisor
So we didn't try to reply u back but I am sorry for not responding n will not repeat the same mistakes in future
Thank you so much
Jelly