Ambit Energy Holdings Reviews (%countItem)
Ambit Energy Holdings Rating
Address: 6555 Sierra Drive, Irving, Texas, United States, 75039
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My town got scammed into going with Constellation at a rate of 7.52 cents per kWh for 3 years. Luckily,I was able to switch over to Ambit and am saving 11% compared to my neighbors who have Constellation.
Hello Ms.,
We thank you for joining the Ambit family, and we are ecstatic that you are enjoying savings. Feel free to contact us toll free at X-XXX-XXX-XXXX should you ever need assistance. We will be happy to help!
Sincerely,
Paul C
Regulatory Compliance Specialist
I have had Ambit Energy for 3 years. Customer service is awesome and company is even better!
Hello Ms.
We are happy that you are enjoying your Ambit experience. Do not hesitate to contact us toll free at X-XXX-XXX-XXXX should you ever need assistance. We will be happy to help!
Sincerely,
Paul C
Regulatory Compliance Specialist
Since becoming a customer with Ambit Energy ive not just saved money, ive received over $2000 in free energy supply checks through their free energy referral program. ambit energy is an amazing company. a+++
Good Afternoon,
We thank you for your participation in our energy referral program and we are happy to hear your satisfaction. Please do not hesitate to contact us at X-XXX-XXX-XXXX should you ever need assistance.
Sincerely,
Marysol M
Regulatory Compliance Specialist
I love Ambit energy. I've never seen such such a consistent low rate. The customer service is AAAAA+ in my book. They really care about their customer's and we're very informed. Can't go wrong with this company and why not save some money. That's what it's all about in my book. Great customer service a nice consultant and I'm saving money. And who offers free energy these days... Ambit does.
Good Morning,
We thank you for your participation in our energy referral program and we are happy to hear your satisfaction. Please do not hesitate to contact us at X-XXX-XXX-XXXX should you ever need assistance.
Sincerely,
Marysol ***
Regulatory Compliance Specialist
The best of the best! Customer service second to none! Guaranteed Savings! Love Ambit Energy!
Hello Mr. Gladfelter,.
We thank you for being a part of the Ambit family, and we are ecstatic that you are enjoying savings with us. Should you have any questions, so not hesitate to contact us toll free at X-XXX-XXX-XXXX and we will be happy to assist!
Sincerely,
Paul C
Regulatory Compliance Specialist
Great customer service, bill statement is clear and easy to read. Never get any trouble with my home electric
Great rates and customer service. A company that has an awesome future ahead.
Hello Mr.,
We are ecstatic that you are enjoying your Ambit experience.Feel free to contact me toll free at X-XXX-XXX-XXXX should you require assistance. We will be happy to help.
Sincerely,
Paul C
Regulatory Compliance Specialist
They do what they say they would do. Saved me 3% on my Energy bills.
Good Afternoon,
We thank you for your service and are very happy to hear your satisfaction. Please do not hesitate to contact us at X-XXX-XXX-XXXX should you ever need assistance.
Sincerely,
Marysol M
Regulatory Compliance Specialist
The bill is very easy to read and understand. It is clear. My consultant call me eveytime my contract is about to expire and she is very kind, know my usage and pick me the best plan. I love Ambit and its system. I have recommended to many friends and everyone ask me about energy provider
Good Afternoon,
We thank you for your service and are very happy to hear your satisfaction. Should you need assistance, please do not hesitate to contact us at X-XXX-XXX-XXXX.
Sincerely,
Marysol M
Regulatory Compliance Specialist
Ambit Energy is great! My renewal comes in the mail over a month before I renew. I can either log in online or call. I prefer calling to make sure it is complete. The person on the phone was very easy to understand and helpful. I highly recommend Ambit Energy.
Hello Ms.
We thank you for the positive feedback and for continuing to be a part of the Ambit family. Feel free to contact us toll free at 1-877-282-6248 should you have any questions, and we will be happy to assist.
Sincerely,
*** C
Regulatory Compliance Specialist
Rewards benefits Cancelled without notice in advance.
Good morning,
The present letter is to let you know the unfair process against my rights about my earned points as part of the Travel Rewards Program offer by Ambit Energy .
Ambit Energy cancelled my earned points with any formal notice to be aware and use my rewards.
As an Ambit customer I collected points for more than 10 years , totalizing 156,788 points to get rewarded offered by Ambit for their customer to be used at any moment previous schedule. I attached the December 2018 statement that shows my rewards. ( bellow the due date on the right top corner).
I was really surprised when I verify my February bill and the rewards points were removed, I contacted to Ambit energy to get some information about the reason of this cancellation.
The agent who answer my phone call told me this rewards expired on December 2018 and Ambit sent a letter with the notification before the rewards will be removed if are not used by the end of December 2018.
I told the agent I never received any letter or any email about the cancellation of this rewards and this unfair decision is not right because I earned this rewards for many years and Ambit need honor this compromise.
Days after my phone call, I received a letter from Ambit that said the cancellations of this Travel Rewards program were on December 2018, with unfair decision against my rights.
I never received this letter or notification before December 2018.
Please, see the link bellow about the rewards offered by Ambit.
Honor the rewards offered by Ambit Energy or replacement the equivalent benefits earned for many years.
Ambit Energy ("Ambit") received a complaint from the Revdex.com regarding customer ***. In his complaint, Mr. is expressing concern over the cancellation of our Travel Rewards program. Please review below:
Records show that Mr. is enrolled for services with Ambit for the service address referenced above. A notice was sent to Mr. on 12/28/2017, informing him that our Travel Rewards Program would be ending and deadline for redemption of 12/31/2018. Please note, Ambit does not have record of returned mail.
Records show that Mr. did not contact Ambit until 02/18/2019 regarding his travel rewards. The Ambit representative informed him of the above. In addition, a copy of the Travel Rewards notification was sent to the customer.
Please note, link included within the customer's complaint has been submitted to our field compliance department to make sure the Independent Consultant updates any necessary information within their personal website.
Ambit regrets the circumstances that led to Mr. complaint. A final review of the account shows that Mr. was sent notice in 2017 informing of the Travel Rewards points ending and deadline to redeem. Travel Rewards program has ended; therefore, points can no longer be redeemed nor exchanged for value. I contacted Mr. to assist with the concerns referenced above. Mr. disconnected the call before allowing me to continue to assist him with any additional concerns.
Should you have additional questions, please feel free to contact me directly at (XXX) XXX-XXXX.
Sincerely,
Marysol ***
Regulatory Compliance Specialist, Ambit Energy
(The consumer indicated he/she DID NOT accept the response from the business.)
The answer provide by Ambit is UNACCEPTABLE, because is a big abuse againt my rights for benefits earned legally for many years.
I received the phone call from Ambit to tell me the same resolution about this big abuse, they not offer any possibilities of solution to HONOR HIS COMPROMISE.
One more time, I never was notified by Ambit with this letter on 2017 like Ambit said.
Y just received a letter after my phone call on February 2019.
Is clear how AMBIT try to entrap this problem to avoid HONOR MY REWARDS.
I do not understand why they said , they are able to assist me with others concerns, when the main concerns is not solved.
Ambit is in the obligation to HONOR MY REWARD, because is my benefits and nobody will be allow to act against Rights or Benefits of any citizen.
In reference to the additional information received, Ambit respectfully contends that Mr. was properly noticed of our Travel Rewards program ending and deadline to redeem any earned points. Ambit does not have record of Mr. contacting Ambit regarding Travel Rewards redemption request or assistance. Travel Rewards program has ended; therefore, points can no longer be redeemed nor exchanged for value.
Should you have additional questions, please feel free to contact me directly at (XXX) XXX-XXXX.
Sincerely,
Marysol ***
Regulatory Compliance Specialist, Ambit Energy
(The consumer indicated he/she DID NOT accept the response from the business.)
Ambit is recurring to the first abusive position.
They continue with the statement that I was notified, which is not TRUE, because I never received any notification (letter or email) in advance to redeem my Rewards.
Is the obligation of Ambit HONOR HIS CUSTOMER COMPROMISE.
I hold my position, this is a big abuse against my rights.
I do not accept Ambit propossal.
My bills have jumped up for the last 3 months. I was promised reduction with a contract and they did not reduce the bill.
I had a situation where my Bills jumped consecutively 3 months in a row. I called customer service and was promised if I signed up for contract they would rerate and lower my bill. I received a call back from their escalation team that they couldn't do that and that they'd charge me 200 if I canceled! Even though I had been promised none of that would happen. After many upsetting calls with incompetent agents I finally spoke to a supervisor who was able to adjust my bill 7 dollars. I want out of my contract and I want to be done with this company.
I want the bill reduced. I want the meter checked. And I want out of the contract.
Ambit Energy ("Ambit") received a complaint from the Revdex.com regarding customer ***. In her complaint, Ms. is expressing concern over experiencing an invoice increase. Please review below:
A review of the account shows that Ms. requested a transfer of service with Ambit for the service address referenced above effective 11/08/2018. The customer was previously under the Lone Star Core variable product. Please note, prices are subject to fluctuate with this product.
On 01/24/2019, invoice 751E6E1 in the amount of $148.49 due by 02/11/2019 is mailed for billed reported usage of 1,119 kWh for period of 12/20/2018 - 01/22/2019.
Records show that the customer did not contact Ambit until 02/12/2019 and completed a product update to the Lone Star Basics 12 month tiered product which has an applicable rate depending on usage consumed. Please note, this product has an applicable early termination fee of $199 should the customer cancel services prior to term end.
As a customer courtesy, a re-rate was conducted to one invoice under the variable product which led to a credit adjustment in the amount of $7.08 in addition to a courtesy credit in the amount of $25.00. In addition, Ambit received a payment in the amount of $116.39 via ACH on 02/19/2019.
Records show that Ms. contacted Ambit on 02/18/2019 regarding account status. The Ambit representative informed the customer of the above and of the applicable early termination fee should the account be cancelled prior to the term end.
On 02/22/2019, invoice 799E8H0 in the amount of $151.29 due by 03/13/2019 is mailed for billed reported usage of 951 kWh for period of 01/22/2019 -02/21/2019. Ambit received payment in the amount of $151.29 via ACH on 03/12/2019.
Ambit regrets the circumstances that led to Ms. complaint. A final review of the account shows that the customer was properly billed for the reported usage under the applicable rates, therefore, no adjustments are warranted. An applicable early termination fee will be applied to the account should the account be cancelled prior to the term expiration. In addition, a meter test request has been submitted to the Transmission and Distribution Utility ("TDU") for processing per the customer's request in the received complaint. The customer will be contacted upon receipt of the meter test results to inform of outcome. I have attempted to contact Ms. to assist with the concerns referenced above and there was no response. A voicemail was left asking her to please contact me directly for further assistance if needed.
Should you have additional questions, please feel free to contact me directly at (XXX) XXX-XXXX.
Sincerely,
***
Regulatory Compliance Specialist, Ambit Energy
972.813.0396
Hello my name is *** and my complaint id is XXXXXXXX. The business did not provide me with what I asked for regarding my complaint. Is there any way I can reopen this complaint or do I have to file another one?
In reference to the additional information received for customer ***, a meter test was submitted on 03/21/2019 per the customer's request in complaint received. On 04/04/2019, Ambit received meter test results informing of initial meter readings to be correct (please see excerpt below):
Records show that an Ambit representative attempted to contact the customer on 04/05/2019 to inform of the meter test results referenced above and there was no response. A voicemail was left informing her of the results.
Ambit regrets the circumstances that led to Ms. complaint. Meter test showed readings to be correct, therefore, no adjustments are warranted.
Should you have additional questions, please feel free to contact me directly at (XXX) XXX-XXXX.
Sincerely,
***
Regulatory Compliance Specialist, Ambit Energy
(The consumer indicated he/she DID NOT accept the response from the business.)
They did not provide me with a credit for the resiculous charges as previously promised by a prior representative. I also want out of the contract. And I contacted *** on 4/17/19 and still have not reveived A call back
They send out a disconnect notice before my bill is actually due and charge me $10 for this notice.
With Ambit Energy our utility bill is due on the 11th of the month and the company will send out a disconnect notice which arrives before the bill is due stating that if I don't pay by the 18th our services will be disconnected. I usually pay my bill about three days before its due, why does the company send me a disconnect notice before my bill is even due and charge me $10 for sending me the notice? This cannot be a fair business practice, so every month multitudes of Ambit customers are charged $10 for this letter or notice before the bill is even due!!!! I paid my bill before the due date but I am still charged the $10 fee for the disconnect notice! They shouldn't be allowed to send a disconnect notice until after your bills due date has passed.
I would like the Revdex.com to hold Ambit accountable to fair trade practices and change their company policy to not mail a disconnect notices until after their customers actual bill notice has passed and the bill would actually be late and would be closing on the disconnect notice timeframe, not before the bill is even due.
A review of the account confirms that Ambit disclosed the $10.00 disconnect notice fee in 2018, and that the fee has been properly charged on the customer's account. Please find below a timeline of events regarding Mr. complaint.
2/8/18: Records confirm that an important notice was mailed to each customer, advising there would now be a $10.00 fee assessed when a disconnect notice is generated. Please note, disconnect notices are generated a day after the invoice due date if the balance had not been paid by that time.
The letter, which is attached for your records, advised the customer they could cancel their contract with no termination fee should they not wish to continue because of it. Please see excerpt below.
12/12/18: Invoice - 677C1G4 in the amount of $340.22 was issued to the customer. The due date for this attached invoice was 12/28/18.
12/30/18: Ambit had yet to receive payment, and as a result, a disconnect notice was mailed to the customer for the past due balance. The issuance of the notice triggered the $10.00 notice fee. Ambit received payment on 1/4/19.
1/11/19: Invoice - 726H7A5 in the amount of $340.22 was issued to the customer. The due date for this attached invoice was 1/28/19.
1/29/19: Ambit had yet to receive payment, and as a result, a disconnect notice was mailed to the customer for the past due balance. The issuance of the notice triggered the $10.00 notice fee. Ambit received payment on 2/7/19.
2/12/19: Invoice - 777K6D8 in the amount of $151.69 was issued to the customer. The due date for this attached invoice was 2/28/18.
3/7/19: Ambit had yet to receive payment, and as a result, a disconnect notice was mailed to the customer for the past due balance. The issuance of the notice triggered the $10.00 notice fee. Ambit received payment on 3/8/19.
3/18/19: Records confirm that Mr. cancelled service with Ambit.
Ambit respectfully reiterates that Mr. was noticed in writing prior to the implementation of the $10.00 disconnect notice fee and was properly billed the fee as outlined in the attached terms of service.
Records confirm that service canceled in good standing with a zero balance.
Sincerely,
Paul ***
Regulatory Compliance Specialist
Customer rip off!
at the end of 12 months contract, I had requested to switch back to ComEd as an electricity supplier. Ambit increased rate 78% high.
I had Ambit as an electricity supplier for last 12 months. All year around rate was around to 7 cents/therm.
At the end of 12 months, in January 2019, I requested to switch service back to ComEd. It usually takes 1 or 2 billing cycle to switch as I was explained. Just for that period, Ambit increased my electricity supply charges 78%. This is ridiculous. Customer rip off.
I went to their website Ambit.com and checked the electricity supply rate in my area, it says 7.63 cents/therm where as I was charged 11.886 cents/therm.
I need my money back and this company must be under government regulatory watch.
Thanks
I need to have unreasonable charges refunded immediately and must be under supervision until my supplier changed successfully.
A review of the account confirms that customer *** enrolled for Ambit service under the Guaranteed Savings plan ("GSP"), which is a variable product program designed to save the customer a minimum of 1% annually over their incumbent supplier's rates for a twelve-month assessment period. Gas service started on 1/10/18 and electric service started on 1/26/18.
Records confirm that an electric GSP renewal letter (attached) was mailed to the customer on 11/27/18, advising that the program would discontinue if not renewed by 1/26/19.
On 12/6/18, records confirm that a gas GSP renewal letter was mailed to the customer, advising that the program would discontinue if not renewed by 1/10/19.
12/8/18, records confirm, that a second renewal letter (attached) was mailed for the customer's electric account, confirming that the program would discontinue if not renewed by 1/26/19.
1/16/19: Records confirm that Mr. contacted Ambit to cancel his service and was advised of the one to two billing cycles to facilitate his request. Gas service cancelled with an effective date of 2/7/19. Electric service cancelled with an effective date of 2/28/19.
Ambit respectfully reiterates that Mr. was properly noticed, in writing, prior to the expiration of his GSP. As such, all invoices charged at the variable rate were correctly billed.
Sincerely,
Paul ***
Regulatory Compliance Specialist
(The consumer indicated he/she DID NOT accept the response from the business.)
All customers must be charged fairly and should not be charged dramatically high rate because service cancelled. I strongly believe that Ambit took advantage of hiking the the rate per kilowatt during the cancellation time period and it it outrageous. We can discuss if you can call me. I am not sure Ambit understood the complaints correctly.
Thanks
There was letter sent from Ambit to signup for 24 months commitment before first 12 months commitment gets over. Since, I didn't see any savings I was promised, I wanted to see the savings before I sign up. Since, I was told it may take 90 days to get refund (savings) check, I didn't want to sign up next 24 months. Since, I was going out of guaranteed 12 months period while waiting, I choose to cancel the service to avoid variable rate. None of the customer service person advised that you will be charged variable rates during 2 billing cycle during switch back to ComEd.
I hope my question and concern is clearly stated for anyone from Ambit to understand.
Thanks
In reference to the additional concerns received for Mr., renewal notifications sent to the customer inform that a new product must be selected at least 10 days prior to the expiration date to ensure the utility's timeline for product changes is met. In addition, it informs the customer that if another product is not selected or account is cancelled, the account would be switched to the Select Variable product. The Ambit representative informed the customer of the cancellation timeframe upon cancellation request.
Contract documents sent to the customer, inform of timeframe for the cost comparison to be completed upon term completion.
Ambit respectfully contends that Mr. was properly noticed, in writing, prior to the discontinuance of his original product. The customer was properly billed; therefore, no adjustments are warranted.
Should you have additional questions, please feel free to contact me directly at (XXX) XXX-XXXX.
Sincerely,
Marysol ***
Regulatory Compliance Specialist
Ambient Energy charged me the wrong rate per ccf in February. I called in to request for the bill to be adjusted. I was told it was submitted and I will receive a call in 1-2 days with notification of new amount.
After a week, I called back. I was then told the previous rep was wrong and it would take 1-2 billing cycles to receive the new amount. By then, I had received March's bill which too was wrong. Again, I was charged more than I should have been per ccf. I requested for that bill to be adjusted too. On this particular call, I spoke to rep and supervisor. I requested the recalculation of my bill be expedited for I had received a termination notice (for nonpayment). The supervisor said she would make it happen and would call me back on a future date with updated information. I waited for that call but never received one.
I had to call in again. I spoke to another rep and another supervisor who told me whoever I spoke to before was wrong. The supervisor was made aware again that I was receiving notices for shut off on March 8th and told me she would call me on a future date (March 7th to be exact) to update me. March 7th came and went and no call. I called in yet again, spoke to another rep and another supervisor just to be told there's nothing that can be done.
I have been a loyal customer for about a year now with Ambient Energy. Also, I have never not paid my bill and do not receive shut off notices. It's their mistake so I should not have to suffer. I have a child and animals in my home and cannot go without heat (gas).
My service ended on Feb 20/21. I do not understand why it would take 1-2 billing cycles if it is now a final bill. I just do not believe there's nothing that can be done to resolve this faster before my gas gets shut off. The fact that I was told numerous of times that I would receive a follow up call and didn't shows they do not care about their customers or problems they created for the customer.
Account_Number: AXXXXXXX
Other (requires explanation) I want Ambient Energy to expedite my recalculations. I was able to push back the shut off date to March 20. I have accrued late fees and such which I want Ambient Energy to pay. I also think the they need to review the information reps and supervisors give out to customers and if they tell a customer they will make a follow up call, they should.
Ambit Energy ("Ambit") received a complaint from the Revdex.com regarding customer ***. In her complaint, Ms. is expressing concern over experiencing an increase in invoice. Please review below:
A review of the account shows that Ms. was previously enrolled for gas services with Ambit for residential Columbia Gas of Ohio account number XXXXXXXXXXXXXXX for the service address referenced above. The customer was under the Buckeye State Select month term with a fixed rate of 40.5000¢ per CCF.
Records show that the customer was billed the incorrect rate for billing periods of 12/19/XXXX - XX/22/2019 and 01/22/XXXX - XX/20/2019. The customer contacted Ambit on 02/20/2019 regarding the incorrect billed rates. The Ambit representative informed the customer of the re-rate that would be completed due to the incorrect billed rate.
Records also show that on 02/20/2019, Ambit received a cancellation request to take effect the same day.
Re-rate analysis resulted in a refund check in the amount of $50.18 for billing period of 12/19/XXXX - XX/22/2019 and refund due of $45.39 for billing period of 01/22/XXXX - XX/20/2019. The customer should receive refund checks within 7-10 business days.
Ambit regrets the circumstances that led to Ms. complaint. Re-rate requests have been completed for the time billed under higher rate. Refund checks have been issued. No further adjustments are warranted.
Should you have additional questions, please feel free to contact me directly at (XXX) XXX-XXXX.
Sincerely,
***
Regulatory Compliance Specialist, Ambit Energy
972.813.0396
I have been an Ambit customer since November 2017, the 3% Guaranteed Savings in New Jersey is awesome. I don't have to worry about always shopping around for the best rates. It's as simple as renewing your plan every 24 months on your customer website, can't get much easier than that.
What an amazing company and savings. Courteous 1:1 service with customer support.
Timely 1:1 service with customer support.
The best mission statement.
Good afternoon,
We are very pleased to hear your satisfaction with our company.Thanks for sharing your review with us and the community. Should you ever need assistance, please contact us at X-XXX-XXX-XXXX.
Sincerely,
Elizabeth ***
Regulatory Compliance Specialist
Ambit never notified me that my contract was expiring and increased my rate by 7 cents. They then claim that it will take 1-2 billing cycles to fix.
I contacted Shevell at Ambit on 2/11/2019 about my rate increase or account #XXXXXXX That expired on 1/9/2019. This is the 2nd time they failed to notify me that my rate would increase. When contacted they told me they mailed a letter on XX-X-XX that I didn't receive. I get marketing emails and mail from them regularly, but no contract notices. I requested a rerate and consideration on my bill. I wanted to cancel the service since their prices are higher than my local utility. I was told if I cancel that my rerate request wouldn't be honored. I am forced to renew my account with them in order to get my rate reduced. When I logged onto my account I noticed the date for the renewal back to the lower rate was dated for 3/8/2019 even though I contacted them on 2/11/2019. I contacted Ambit again on 3/4/2019 and talked to Simone about the reason the lower rate wouldn't be in effect until 3/8/2019 or later. She told me that since the contract wasn't renewed within 10 days of the expiration that it would take 1-2 full billing cycles for this to take effect. I asked for this to be expedited since it was their failure to notify me again that caused this issue. They wouldn't do anything for me and said that the entire month after I contacted them would be at the higher rate. I am forced to pay this higher rate while they review my account to possibly lower a previous bill. This companies business practices are wrong. They will be billing me more than my local utility for up to 3 months and won't do anything for me. I cannot cancel their services and receive my local utility rate that's lower because of the fear of losing several hundred dollars. They also said that they won't rerate me for the current month even though I notified them on 2/11/2019 that I wanted to renew. I feel trapped by this company and am spending several hundred more on electricity with no real firm resolution date.
The fact that they claim that they send renewal notices but don't. Then they tell you it will be 1-2 billing cycles for your rate to be reduced is very deceptive and wrong. The default rate that they charge is so high that it wipes out more than 12 months of savings compared with the local utility's prices. I should have never switched to this company. They have cost me more than I have saved with the local utility with these rate hikes.
I would like Ambit to adjust my bills from X-X-XXXX to X-X-XXXX or whatever date they start the new contract to honor the 12.5 cents per kilowatt hour charge that I previously had.
Ambit Energy ("Ambit") received a complaint from the Revdex.com regarding customer ***. In his complaint, Mr. is expressing concern over experiencing an increase in rate. Please review below:
A review of the account shows that Mr. is enrolled for services with Ambit for residential Eversource account number XXXXXXXXXXX for the service address referenced above. The customer was under Bay Select 12 month term with a fixed rate of 10.5000¢ per kWh. Please note, there is no cancellation fee associated with this product.
Records show that on 12/04/2018, document was sent to Mr. regarding the current product enrolled in. This document served as a notification to the customer that his fixed product was about to end. The notice also informed the customer of options to complete a product change if desired and the requested renewal completion timeframe to meet the utility's timeline for updated product to take effect upon previous product expiration. Please note, this notification is also available for review in the customer's My Ambit Account ("MAA") online account.
Ambit did not receive a response from Mr., therefore, the account transitioned to the Bay State Select variable product. Please note, prices are subject to fluctuate with this variable product.
Records show that that customer contacted Ambit on 02/11/2019 regarding account status. Mr. was informed of the above and completed a product update to the Bay State Select 12 Month term with a fixed rate of 12.5000¢ per kWh. The Ambit representative informed the customer of the renewal timeframe of 1-2 billing cycles. In addition, as a customer gesture, the customer was granted a one-month re-rate which led to a refund check in the amount of $109.69 sent to the customer on 03/07/2019.
Ambit regrets the circumstances that led to Mr. complaint. Ambit respectfully contends that the customer was properly noticed prior to the discontinuance of his original product. A courtesy one-month re-rate adjustment was granted, and refund check has been sent to the customer, therefore, no further adjustments are warranted.
Should you have additional questions, please feel free to contact me directly at (XXX) XXX-XXXX.
Sincerely,
Marysol ***
Regulatory Compliance Specialist, Ambit Energy
(The consumer indicated he/she DID NOT accept the response from the business.)
I never received the notice for renewal. They have my email and home address. The only thing they have used either for is marketing material. I also was charged an additional month at the higher rate after they agreed to lower my rate. I am cancelling this service and hope this serves to dissuade anyone from wasting your time to save approximately 1 cent per kWh. It's simply not worth it.
In reference to the additional information received by Mr., Ambit respectfully contends that the customer was properly noticed prior to the discontinuance of his original product. The customer was granted a courtesy one-month rerate, therefore, no further adjustments are warranted.
Should you have additional questions, please feel free to contact me directly at (XXX) XXX-XXXX.
Sincerely,
Marysol ***
Regulatory Compliance Specialist, Ambit Energy
(The consumer indicated he/she DID NOT accept the response from the business.)
I maintain my position that I wasn't notified. I did receive compensation for 1 month of the higher charge. I was also billed a second month at the higher rate and was never compensated.
Inhumane. Disconnected electricity service in the bitter cold without attempting to contact the customer via phone or email.
Hello ***,
We regret that you had a negative experience with Ambit and would like to speak with your further. Feel free to contact us toll free at X-XXX-XXX-XXXX.
Sincerely,
Paul C
Regulatory Compliance Specialist
Raised rates after a year. Gas cost sour church thousands extra when they promised savings. And I believed them.
Good Afternoon,
We regret any negative experience you may have experienced with us. Please contact us for further assistance at 1-877-282-6248.
Sincerely,
Marysol ***
Regulatory Compliance Specialist
While our church was a customer, and I was a distributor, I called many times and was assured each time that through this month is high, it will all work out and you will save money. I called often and passionately... in the end, our church got taken by their sweet talk and promises. We left this terrible experience after more than a year. If you want to call and refund our church money of what they paid above those rates during the time we were a customer that would be the thing with integrity. Integrity is touted as part of this company, but it is just a slick sales tool in my opinion . you can call me. I have no trust in any promise from you.
Good Afternoon, We regret any negative experience you may have experienced with us. Please contact us for further assistance at X-XXX-XXX-XXXX. Sincerely, *** Regulatory Compliance Specialist