Ambit Energy Holdings Reviews (%countItem)
Ambit Energy Holdings Rating
Address: 6555 Sierra Drive, Irving, Texas, United States, 75039
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I was billed $116.35 for connecting a guard light that was already working. It was supposed to be a simple switch from Cirro energy to Ambit energy.
Esid for house XXXXXXXXXXXXXXXXX
Esid for guard light XXXXXXXXXXXXXXXXX
Ambit account number AXXXXXXX Invoice 899F6A5
Contacted *** an Ambit energy representative on March 13, 2019 about switching my house and guard light from Cirro energy to Ambit energy on April 4, 2019 when my contract was up with Cirro energy. I was going to sign up for the Ambit wholesale club and Mr . Ward said he did not think the guard light could go under this plan. He contacted Ambit energy and they said it would have to go under a different plan. Once the switched my house they would contact me about a plan for my guard light. A few days later I received a call to pick a plan for the guard light and I said I would get back with them once I looked at the plans.
On March 18, 2019 I received and email Ambit energy that my status with Ambit energy is energized.
On March 20, 2019 I received a email from Cirro energy showing my final bill for my Guard light.
On March 25,2019 I signed up for the Texas 12 plan for my guard light.
April 22, 2019 I received my first bill from Ambit energy and under my guard light portion it shoed an Oncor charge of $116.35 for a reconnect at pole, other- regular hours. I called Ambit energy and they said I would have to contact Oncor since the billing was in their portion. I contacted Oncor and told them what happened and she said the guard light had not been disconnected in the last three years, as far as she could go back and that she would notate it on my account. She said I would have to contact Ambit energy and have them send an official dispute of the bill to Oncor. She also stated that Ambit energy had sent it over as a move in not a change of electric retailer.
May 16, 2019 Ambit energy called and said that Oncor denied the charges and they would resubmit the dispute.
May 28, 2019 Called Ambit for status and they said it was disputed on May 17 and May 22 and that they would call me when it was resolved.
June 12, 2019 Ambit energy called and said the bill was correct. She also said that they cannot send a guard light over as a change of electric retailer only as a move in. I asked to speak to a supervisor and she said she was a supervisor. I have switched this guard light form TXU energy to *** energy to Source energy and to Cirro energy and never received this charge until I switched to Ambit energy. If they cannot send in a change of electric retailer someone needs to find out why. According to Oncor's tariff for retail delivery service they do not charge a competitive retailer for a change of designation of a retail customers competitive retailer. That's on Oncor.com website section 4.3.5.
I would like to know what happened, why it happened, what was done to prevent it in the future and my $116.35 credited back to me.
I would like to know what happened, why it happened, what will be done to keep it from happening in the future and the return of my $116.35 charge that should not have been incurred.
Ambit Energy ("Ambit") received a complaint from the Revdex.com regarding customer ***. In his complaint, Mr. is expressing concern over the billed enrollment fee for guard light. Please review below:
A review of the account shows that Ambit received an online enrollment on 03/13/2019 for Mr. for the service address referenced above. In addition, the customer also requested to have his guard light enrolled for services with Ambit. The Ambit representative submitted an enrollment move in transaction for the guard light. In addition, an Ambit representative assisted the customer in placing the guard light into an applicable product plan.
On 04/17/2019, invoice *** in the amount of $161.91 is mailed to the customer. This invoice contained a fee in the amount of $116.35 for the connection of the guard light by the Transmission and Distribution Utility ("TDU"). A TDSP Charge dispute case was created and sent to the TDU for processing. Results showed that the guard light connection fee was valid due to the move in request submitted.
Ambit regrets the circumstances that led to Mr. complaint. A guard light connection fee was billed in accordance to the move in transaction received. Ambit apologizes for any inconvenience this may have caused as Mr. was in need for a switch request instead. This information has also been submitted for review and for additional agent training and coaching. An adjustment has been placed onto the account in the amount of $116.35. The account is current with a remaining balance due of $22.17. We have attempted to contact Mr. to inform of the adjustment placed on the account and there was no response. A voicemail was left with the above information.
Should you have additional questions, please feel free to contact me directly at (XXX) XXX-XXXX.
Sincerely,
***
Regulatory Compliance Specialist, Ambit Energy
(The consumer indicated he/she ACCEPTED the response from the business.)
Ambit has a network of consultants to sell their product and they do not carefully train them. A consultant blatantly lied to me about a product.
I purchased a plan with Ambit in February of 2019 through a consultant named *** who lied about the plan she was offering me and directed me to ignore the EFL because the rate she quoted me with was the rate I was going to get. I even gave her specific usage examples and she continued to say not to worry that I would pay the best advertised rate and to ignore the "whole sale club fee" because I was not going to pay that. Well I got my first bill and it was exactly how the EFL would have calculated my rate. When I complain with the consultant, she had another consultant call me to try and convert me to a consultant instead of addressing the fact that she had lied to me about my plan. I called corporate and the young lady I spoke with said I could switch providers if I wanted to granted the situation so I did. Now I am being charged an ETF of 300 dollars. Ambit will not help me out of this contract without an ETF even though it was THEIR consultant who lied. If they do not train their consultants, I can only imagine how many other people have been scammed into plans with rates they could never qualify for. This consultant was deceptive and I feel that Ambit should be responsible for what their consultants do. She didn't care that I gave her actual usage history so that she could tell me where my rate would actually fall, no she proceeded instead to close her sale because of the direct benefit she would receive.
Acct AXXXXXXX I would like them to let me out of the contract without an ETF. I have records of my conversations with the consultant where she misled me over and over again. I feel like i was deceived by this consultant and I've never had this issue with another energy provider. The consultants are clear with expectations and they never promise me anything they can't do. This consultant did not. She intended to get me under contract for HER benefit and nothing more. I just want Ambit to be fair.let me out of my contract, waive me ETF. i already paid them for any energy I used, please just let me out of this contract and waive my termination fee. The sales representatives or consultants should be trained properly. There is no reason for Ambit to stand by idly while their consultants deceive vulnerable customers into confusing plans.
Ambit Energy ("Ambit") received a complaint from the Revdex.com regarding customer ***. In her complaint, Ms. is expressing concern over the enrolled product. Please review below:
A review of the account shows that Ambit received an online enrollment on 02/20/2019 for customer *** for the service address referenced above. The customer enrolled under the Ambit Wholesale Club plan. This product has an applicable monthly Wholesale Club Fee along with an applicable early termination fee of $199 should services be cancelled prior to the term expiration. Services initiated with Ambit on 02/21/2019.
Contract documents were sent to the customer on 02/21/2019 which contained the Term of Service and Right to Rescind information. The EFL reflects Energy Charges per kWh of $0.0395 with the explanation that the price will vary depending on the ERCOT market and factors utilized for price calculation, 15-minute interval real-time pricing information will be used.
On 03/22/2019, invoice *** in the amount of $77.41 due by 04/08/2019 is mailed. Please note, invoice showed that the customer was billed $0.XXXXXX per kWh. Please note, Ambit does not have record of the customer contacting Ambit with billing concerns over the invoice sent.
Records show that on 03/29/2019, Ambit received a cancellation request effective the same day. An applicable early termination fee of $199.33 ($199 + tax) was applied to the account due to services cancelling prior to the term expiration. Final invoice *** in the total amount of $321.75 was mailed on 04/08/2019. Invoice showed that the customer was billed $0.XXXXXX per kWh. Payment in the amount of $77.51 via credit card was received on 04/09/2019.
Records also show that the early termination fee of $199.33 was removed as a customer gesture. Ambit received payment in the amount of $44.90 for the final balance due.
Ambit regrets the circumstances that led to Ms. complaint. Account shows that the customer was billed in accordance to the selected product enrolled per the online enrollment request. As a customer gesture, an adjustment was placed on the account in the amount of $199.33 for the billed early termination fee. Please note, this information was submitted to our Field Compliance department for further review pertaining to the supplied interaction between the customer and Independent Consultant. This has led to the termination of the associated Independent Consultant as Ambit does support the misleading of our products.
Should you have additional questions, please feel free to contact me directly at (XXX) XXX-XXXX.
Sincerely,
***
Regulatory Compliance Specialist, Ambit Energy
972.813.0396
(The consumer indicated he/she ACCEPTED the response from the business.)
I appreciate Ambit's response and action regarding the issue. I am not the kind to complain, but I really felt wronged by the consultant. I really appreciate the gesture and wish ambit the best.
Moving to another apartment. Inquired about electrical service, but changed mind and never went through confirmation phase. Told them changed mind
May 30 I inquired about ambit services and spoke to customer service lady. She gave me account number and told me a number to call to confirm and to call her back after I confirmed. I looked at reviews and they were not good so I did not confirm and when I called back And left message that I would not be using ambit until I did more research. I received a text that she was on another line and would return my call. She never returned my call. On May 31 I received an email with a contract for ambit electrical services. I want this cancelled. I did not agree or confirm. This was very sneaky and unethical. I will choose another electrical company for sure.
Cancel this contract or membership or whatever it is that I never agreed too
I sent a message. This has been resolved.
Thank you
We are 4 years with Ambit - their prices are consistently lower than the incumbent energy provider in our area, their customer service is easy and professional - their free energy credit has saved us over $1000.00 annually each year........excellent decision we made with Ambit.
Good Afternoon,
We are very happy to hear your satisfaction with our free energy program and thank you for your support. Should you ever need assistance, please do not hesitate to contact us at X-XXX-XXX-XXXX.
Sincerely,
Marysol M
Regulatory Compliance Specialist
I signed up for free nights and weekends and everything was great till they sent me a 1264 dollar bill
I have been with Ambit Energy for many years and and have never had a bill more than 250 even with average billing . I signed up for free nights and weekends and everything was great because that plan works great for my lifestyle . Then all of sudden I get a $1264 bill stating I have average billing . I told them how could I have average billing if I have a contract for free nights and weekends. They said I didn't cancel average billing since 2013 so that was enforced but 2014 to 2018 it was not and never had a bill above 200 and then a ridiculous bill of 1264. I am disgusted with their attempt of resolution which was zero and both the agent and the manager went on to blame myself . A client of many years. I have retained the advice of a lawyer and am considering legal actions. After this many years your resolution is to blame the customer and send him a bill he can't afford nor should have to. I have left bad reviews on every possible social media as well as posted on all social media as well. You as a company should be ashamed and I will never do or recommend this company to anyone.
To charge a fair amount like they have for many years. That will not happen because I was told that it would not be corrected and put the blame on me.
Ambit Energy ("Ambit") received a complaint from the Revdex.com regarding customer ***. In his complaint, Mr. is expressing concern over invoice increase. Please review below:
A review of the account shows that Mr. had been a participant in the Average Billing Program since 2013. This option allows the customer to pay a set amount for supply charges each month based on a calculation of historical monthly average usage, instead of the customer's actual consumed usage. At the end of a 12th consecutive month period, a true-up or settlement adjustment will incur. The customer will then continue with another average billing term. Please note, the customer can update their billing plan to a conventional billing plan at any time.
In addition, on 07/12/2018 the customer completed a product renewal to the Free & Clear 12 month term product.
On 05/16/2019, an average billing settlement was processed which led to a billed settlement amount of $1,069.10 as the customer had been billed for less usage that what was actually consumed. This amount was included in invoice 947C2A2 of $1,268.89 due by 06/03/2019 mailed on 05/16/2019.
Records show that on 05/20/2019, Mr. contacted Ambit regarding the invoice received. The Ambit representative informed the customer of the above. A cancellation request was received on 05/22/2019 effective the same day.
Ambit regrets the circumstances that led to Mr. complaint. An additional review was conducted to the average billing details which resulted in an adjustment being placed on the account in the amount of $1,269.06 clearing the balance due. The account is cancelled with no balance due.
Should you have additional questions, please feel free to contact me directly at (972) 813-0396.
Sincerely,
Marysol ***
Regulatory Compliance Specialist, Ambit Energy
972.813.0396
Outrageous Bill amount
My bill went from $95 to $5,435.24 from 4/2/2019 to 5/1/2019 in that time period I was in the hospital having a double bypass. This is outrageous. I need answers before 45 days.
ITo have our bill reviewed and check our meters to find out how this could happen
Ambit Energy ("Ambit") received a complaint from the Revdex.com regarding customer ***. In her complaint, Ms. is expressing concern over experiencing an invoice increase. Please review below:
Records show that on 05/03/2019, Ambit received a meter maintenance transaction from the Transmission and Distribution Utility ("TDU") Centerpoint for ESI ID XXXXXXXXXXXXXXXXXXXXXX for the service address referenced above. Please see excerpt below:
On 05/08/2019, invoice *** in the amount of $5,435.24 due by 05/28/2019 is mailed (attached). This invoice reflects a reported usage of 4,5061 kWh by the TDU. Ms. contacted Ambit on 05/16/2019 regarding the billed invoice. The Ambit representative informed the customer of the above.
Ambit received corrected usage transactions from the TDU which led to an adjustment in the total amount of $5,334.76 leaving the account with a remaining corrected balance in the amount of $100.48. In addition, corrected invoice 956D9K4 in the amount of $100.48 due by 06/10/2019 was sent on 05/21/2019.
Ambit regrets the circumstances that led to Ms. complaint. A final review of the account shows that Ambit issued an invoice in accordance to the usage transactions received by the TDU. Ambit processed the proper adjustments upon the receipt of corrected transactions by the TDU and sent the customer a corrected bill. Should Ambit receive additional corrected transactions by the TDU, those will be processed accordingly. The account is current with no balance due.
Should you have additional questions, please feel free to contact me directly at (XXX) XXX-XXXX.
Sincerely,
***
Regulatory Compliance Specialist, Ambit Energy
972.813.0396
Was billed 389$ for 1 month of electricity. I am still having to pay this bill even though my account is under "investigation".
On 1/19/2019 I moved into a new apartment and was suggested Ambit Energy for my electric provider. For the month of March, I was billed 389 dollars for my electricity. I live in a 800 square foot apartment on the first floor and do not have a washer/dryer in my apartment or window units. I do not use the dishwasher and have my central air set to 75 degrees. I also work most of the day so am only at my apartment in the evenings. I called to dispute this charge and my account was placed under investigation on 3/28/2019. I was told I still had to pay for the bill even though it may not be correct to keep my light on. I could not afford the whole balance so they made me arrange a payment plan. I paid 100 dollars on the 28th of march to keep my electricity on. They advised me that they would look into it and I would get a call back in 10 business days. I did not receive a call. I called to check the status of my account and was told it was still being investigated. On 5/10/2019 I received a letter in the mail stating that I had to pay 173 dollars or my electricity would be disconnected. I paid 173 dollars on 5/10/2019 to avoid having my electricity disconnected and called ambit after that payment to check the status of the investigation again. They said it was still "under investigation". On 5/13/2019, I got to my apartment from work and had no electricity. I called Ambit right away, as I had just bought groceries that were spoiling from not being kept cool. They Informed me that I did not pay the balance stated and was disconnected. I informed the representative that I had paid what was stated to avoid this very situation. She apologized and said that it was not 173 but 209 dollars. I told her that I have the actual statement that says 173. she said that all she could do was wave the re-connection and activation fee but I would still have to pay the balance in order to turn my electricity on. I asked to talk to a supervisor and the supervisor told me the exact same thing. I don't think it is right that I have to pay almost 400 dollars to this company knowing it's wrong. This company is continuing to charge me and threatening disconnection if I do not pay the statement balance. I have been trying to get this fixed for two months and am very dissatisfied with this business and they way they treat customer complaints and issues. They have taken way too long to give me answers on my account, I have been very understanding throughout this process but I feel like I am being gouged by this company for something that I did not use.
My Account number is:AXXXXXXX
I am seeking immediate action on my account. I would like a refund for this outrageous electric bill that Ambit is making me pay for. I would also like to discontinue my contract with this electric provider, as they do not take initiative to fix customer complaints.
Document Attached***
Ambit Energy ("Ambit") received a complaint from the Revdex.com regarding customer ***. In her complaint, Ms. is expressing concern over billed charges. Please review below:
A review of the account shows the customer is enrolled for services with Ambit for ESI ID XXXXXXXXXXXXXXXXX for service address referenced above. The customer enrolled under the Lone Star Basics 12 month tiered product which has an applicable early termination fee of $199 should the customer cancel services prior to the term expiration.
03/12/2019: Invoice 828H7A5 in the amount of $382.53 due by 03/28/2019 is mailed (attached). This invoice reflected an actual usage reported of 2,372 kWh by the Transmission and Distribution Utility "(TDU") billed at the applicable rates for the service period of 02/05/XXXX-XX/06/2019.
03/15/2019: Ms. contacted Ambit to inquire on the current increased balance. The Ambit representative informed the customer of the billing details referenced above which included details of the increased usage reported and possible reasons for the increase. In addition, a High Usage Dispute investigation was created via Marke Trak #XXXXXXX and sent to the TDU for processing (please see excerpt below):
03/21/2019: Ambit received the High Usage Dispute resolution informing of readings to be correct, therefore, no adjustments are warranted (please see excerpt below):
03/28/2019: Ms. contacted Ambit to inquire about the High Usage Dispute investigation and was informed of the High Usage Dispute results reflected above. In addition, Ambit received a payment in the amount of $100.00 via credit card. Please note, customer was advised of the different payment plan options. The customer agreed to the terms and conditions of a Deferred Payment Plan ("DPP").
04/09/2019: Invoice 880G0J6 in the amount of $389.13 is mailed (attached). This included a current amount due by 04/25/2019 of $106.60 along with the past due balance of $282.53.
04/26/2019: A disconnection notice for invoice amount of $106.60 due by 05/06/2019 is mailed as payment was not received by its perspective due date per the DPP terms and conditions(attached).
04/29/2019: Ms. made a payment in the amount of $109.10 via credit card.
04/30/2019: A disconnection notices for the past due amount due by 05/10/2019 is mailed as payment was not received for DPP installment agreed upon on 03/28/2019(attached).
05/10/2019: Invoice 932F6K6 in the amount of $480.20 is mailed (attached). This included a current amount due by 05/28/2019 of $200.17 along with the past due balance of $280.03. In addition, Ambit received a payment in the amount of $173.42 via credit card leaving the account with a remaining balance $306.78.
05/13/2019: Service interruption occurred as payment had not been received to cover full past due amount as agreed upon within DPP. Ms. made a payment in the amount of $114.10 via credit card and services were reconnected the same day. As a customer gesture, the disconnection and reconnection fees were waived.
Ambit regrets the circumstances that led to Ms. complaint. A final review of the account shows that the customer was properly billed according to product enrolled in and usage transactions received by the TDU. A high usage dispute case was created which showed readings to be correct, therefore, no adjustments are warranted. Should Ambit receive cancel/rebill transactions, those will be processed accordingly. Should the customer cancel services prior to the term expiration, an applicable early termination fee will be applied.
Please feel free to contact me directly should you have any additional questions.
Sincerely,
Elizabeth ***
Regulatory Compliance Specialist
214.270.1788
Ambit Energy has the best service.
Good Afternoon,
We thank you for your support and are very happy to hear your satisfaction with our service. Please do not hesitate to contact us at X-XXX-XXX-XXXX should you ever need assistance.
Sincerely,
Marysol M
Regulatory Compliance Specialist
Amazing company! Been getting FREE ENERGY for 7 years now!!!!
Good Afternoon,
We thank you for your participation in our energy referral program and we are happy to hear your satisfaction. Please do not hesitate to contact us at X-XXX-XXX-XXXX should you ever need assistance.
Sincerely,
Marysol Mijares
Regulatory Compliance Specialist
I am saving a lot on my energy service at home and have been for over 7 years now. Any issues I have are addressed in a professional way. Their supervisors are available and always explain cleary how the matter will be resolved.
Good Afternoon,
We thank you for your support and your business. We are very happy to hear your satisfaction with our customer service.
Please do not hesitate to contact us at X-XXX-XXX-XXXX should you ever need further assistance.
Sincerely,
Marysol Mijares
Regulatory Compliance Specialist
Don't sign up for this piece of *** company. Ambit is all about sales, offering free gas and electric to it's sales people if they pick up so many new customers each month. Their customer service is terrible. At first they offer a discount of 5% on gas and electric under contract. If you do not re sign when your contract expires, then you are charged under their "variable rate." My daughter's gas bill was 200 dollars and then 100 dollars higher than in previous years. This also happened to a friend of mine who I had talked into signing with Ambit Northeast.
Good Afternoon,
We regret any negative experience you may have experienced with Ambit. Please feel free to contact us toll free at X-XXX-XXX-XXXX for further assistance.
Sincerely,
Marysol M
Regulatory Compliance Specialist
Am it is trying bill me for over $3000 for electricity even though I paid every month. I was supposed to be on average billing.
The company is saying this is a settlement for the amount not paid. I believed I was on average billing which by definition shouldn't have an ending balance. Especially not one over $3000!
Be truthful in your billing practices
Ambit Energy ("Ambit") received a complaint from the Revdex.com regarding customer ***. In her complaint, Ms. is expressing concern over invoice increase. Please review below:
A review of the account shows that customer *** was enrolled for services with Ambit for the service address referenced above and had been a participant in the Average Billing Program since 2017. This option allows the customer to pay a set amount for supply charges each month based on a calculation of historical monthly average usage, instead of the customer's actual consumed usage. At the end of a 12th consecutive month period, a true-up or settlement adjustment will incur.
Please note, Ambit does not have record of receiving this complaint via mail prior to the complaint reminder mailed on 05/21/2019.
On 04/23/2019, an average billing settlement was processed which led to a billed settlement amount of $3,229.66 as the customer had been billed for less usage than what was actually consumed. This amount was included in the invoice 908F2B7 mailed on 04/23/2019. Records show also show that Ambit received a cancellation request on 04/29/2019 effective the same day.
Ambit regrets the circumstances that led to Ms. complaint. An additional review was conducted to the average billing details which resulted in an adjustment being placed on the account in the amount of $3,292.92. The account is cancelled with a final balance due in the amount of $187.62.
Should you have additional questions, please feel free to contact me directly at (972) 813-0396.
Sincerely,
Marysol ***
Regulatory Compliance Specialist, Ambit Energy
972.813.0396
When applying for electric services the company put me in a whole sale program I didn't ask for or was made aware of. They are now charging me for it.
I was referred to Ambit Energy through the management company I currently rent my apartment through. I called Ambit Energy and spoke with *** to start my service. I was not made aware of any whole sale services that was associated with me starting my electrical services with this company. I called the company before receiving my first bill and was told I had to wait until I got he bill. I received my first bill two months after moving in. I paid one bill then received for $72. Even then they were about to shut my lights off. I received another bill a few days later saying I owed them $120.96 and I also had to pay for a membership for a whole sale club, $37.62 I never knew about or agreed to. I was then told I could only cancel the membership if I pay 129.00 to get it off of my account if I wanted to cancel a service I never agreed to or was ever aware of. I am a senior citizen on a fixed income. I can not afford to be scammed. I want the cost of the whole sale club taken off of my account and not be charged for it as well as no negative credit reporting on my credit report.
I would like the whole sale program charges taken off of my account due to me being fraudulently added to a service I wasn't aware of and charged for when opening my account for electricity. Also, I do not want this put on my credit history.
Ambit Energy ("Ambit") received a complaint from the Revdex.com regarding customer ***. In her complaint, Ms. is expressing concern over the enrolled product. Please review below:
A review of the account shows that Ambit received an online enrollment on 02/08/2019 for customer *** for the service address referenced above. The customer enrolled under the Ambit Wholesale Club plan. This product has an applicable monthly Wholesale Club Fee along with an applicable early termination fee of $199 should services be cancelled prior to the term expiration. Services initiated with Ambit on this same day.
Records show that Ms. contacted Ambit on 03/01/2019 to inquire on invoice due date. The Ambit representative informed the customer of invoice not generated as of yet and applicable due date will become available upon invoice generation.
On 03/08/2019, invoice 822H6C7 in the amount of $72.23 due by 03/27/2019 is mailed. This invoice contained a wholesale club fee of $21.29. A disconnection notice was sent to the customer on 03/28/2019 for past due balance of $72.23 due by 04/08/2019 as payment had not been received. Ms. contacted Ambit on 04/05/2019 and made a payment in the amount of $77.23 via credit card. Please note, Ambit does not have record of the customer expressing concerns over enrolled product.
On 04/08/2019, invoice 879B0E1 in the amount of $120.96 due by 04/25/2019 is mailed. This invoice contained a wholesale club fee of $36.31.
Ambit received a cancellation request on 04/18/2018 effective the same day. An applicable early termination fee of $199.33 ($199 + tax) was applied to the account due to services cancelling prior to the term expiration. Final invoice *** in the amount of $392.11 was mailed on 04/26/2019.
Ambit regrets the circumstances that led to Ms. complaint. A final review of the account shows that the customer was enrolled in the Ambit Wholesale Club plan per the online enrollment received for the customer and was properly billed. As a customer gesture, an adjustment has been made to the account in the amount of $86.40 for the billed wholesale product fees. The account is cancelled with a final balance due in the amount of $305.68.
Should you have additional questions, please feel free to contact me directly at (XXX) XXX-XXXX.
Sincerely,
***
Regulatory Compliance Specialist, Ambit Energy
Minimum payment plan of $81.51 is too high for me. I can only pay $25.00/month due to financial difficulties.
On 4/8/2019 I spoke with an Ambit representative by the name of *** about the balance of $326.05 balance in my former Ambit Energy account. She said a minimum payment of $81.51 was to be paid. At which time I told her my current financial situation will not allow me to pay this amount. I am only able to make payments in the amount of $25.00 per month until my financial situation improves.
I have enclosed in this letter a money order in the amount of $25.00 for the month of April 2019. I will continue to make payments in this amount monthly and ultimately pay off the balance when my financial situation improves.
They threaten to send this to collections which would impact my credit report. I want Ambit Energy not to send this payment arrangement to collection and let me pay $25/month until I'm able to pay it off.
Ambit Energy ("Ambit") received a complaint from the Revdex.com regarding customer
***. In his complaint, Mr. is expressing concern over a payment arrangement request for an outstanding balance due with Ambit. Please review below:
A review of the account shows that Mr. was enrolled for services with Ambit for the service address referenced above. A cancellation request was received on 02/28/2019 to take effect as of 03/01/2019. Services cancelled as of 03/01/2019 leaving the account with a final balance due in the amount of $326.05.
Ambit did not receive payment; therefore, a last chance letter was sent to the customer on 03/22/2019 to inform the customer of the full balance of $326.05 due by 04/05/2019 to avoid being sent to a collections agency.
Records show that Mr. contacted Ambit on 04/04/2019 and was informed of the required 1st payment installment in the amount of $81.51 to establish a payment arrangement to avoid further collection activity. Ambit did not receive the required payment installment for payment arrangement.
Mr. contacted Ambit again on 04/08/2019 regarding a payment arrangement request. The Ambit representative informed the customer of the above and perspective due date of 04/05/2019 to avoid being referred to a collection agency. Ambit received a payment in the amount of $25.00 on 04/15/2019 leaving the account with a balance of $301.05.
Ambit regrets the circumstances that led to Mr. complaint. Mr. was informed of payment arrangement requirements for final balance to avoid being referred to a collection agency. As a customer gesture, we will allow Mr. to establish a payment arrangement for the final balance of $301.05 with the following installments:
05/15/2019: $25.00
06/15/2019: $25.00
07/15/2019: $25.00
08/15/2019: $25.00
09/15/2019: $25.00
10/15/2019: $25.00
11/15/2019: $25.00
12/15/2019: $25.00
01/15/2020: $25.00
02/15/2020: $25.00
03/15/2020: $25.00
04/15/2020: $26.05
Mr. has agreed to the above mentioned arrangement and customer is aware that if payment is not received by its perspective due dates or customer fails to make payment to satisfy the final balance in its entirety, the account will be referred to a collection agency for further collection.
Should you have additional questions, please feel free to contact me directly at (XXX) XXX-XXXX.
Sincerely,
***
Regulatory Compliance Specialist
A great company with excellent customer service...when I'm not able to reach someone that call back very quickly!
Good Morning,
We thank you for your support and your business. We are very happy to hear your satisfaction with our customer service. Please do not hesitate to contact us at X-XXX-XXX-XXXX should you ever need assistance.
Sincerely,
Marysol M
Regulatory Compliance Specialist
They selected a plan for me instead of placing me in the plan I chose online.
On 03/04/2019, I contacted Ambit to inquire about my bill and plan that I selected online due to my bill plan being wrong. The young lady claimed she was looking through my file however she was laughing with some co workers and then placed another worker on the phone. I asked her why I didn't have the plan I selected she told me I was on a tier plan. I told her that I selected the free nights plan in which it was verified in my verification process and she placed me on hold and then continued to converse with someone else and I asked whom she was speaking with. She refused to switch my plan to right one and then asked how I set up my account so I told her it was online. The lady then told me that I could have that plan if I paid my current bill plus a 199 dollar fee. I was upset and told her that was wrong and I am a new customer and only had services for a month.
I want the plan I selected.
Ambit Energy ("Ambit") received a complaint from the Revdex.com regarding customer ***. In her complaint, Ms. is expressing concern over the enrolled product. Please review below:
A review of the account shows that Ambit received an online enrollment on 01/20/2019 for customer *** for the service address referenced above. Ms. enrolled under the Lone Star Plus 12 month tiered product which has an applicable rate depending on usage consumed. Please find attached the enrollment documents displaying the chosen product.
On 02/01/2019, Third Party Verification ("TPV") was completed and customer agreed to the above mentioned product of the Lone Star Plus 12 month tiered product.
In addition, contract documents were sent on 02/02/2019 which contained our Terms of Service and Right to Rescind information. Please find attached copy of contract documents sent to the customer displaying the agreed upon product of the Lone Star Plus 12 month tiered product. Please note, this product has an applicable early termination fee of $199 should the account be cancelled prior to the term expiration.
Ambit does not have record of the customer contacting Ambit on 03/04/2019 regarding account status and billing issues. Records show that on 04/04/2019, Ms. contacted Ambit regarding account status and product. The Ambit representative informed the customer of the above. Please note, we will review all interactions with the customer and our Ambit representatives. Any feedback and coaching necessary will be provided.
Records show that on 04/05/2019, Ambit received a cancellation request effective the same day. An applicable early termination fee of $206.35 ($199 + tax) was applied to the account due to services cancelling prior to the term expiration.
Ambit regrets the circumstances that led to Ms. complaint. A final review of the account shows that the customer enrolled and agreed to the Lone Star Plus 12 month tiered product and not our Free & Clear Nights 12 month product, therefore, no adjustments are warranted. An applicable early termination fee was applied to the account as services were cancelled prior to the term expiration. The account is cancelled with a final balance due of $430.05.
Should you have additional questions, please feel free to contact me directly at (XXX) XXX-XXXX.
Sincerely,
Marysol ***
Regulatory Compliance Specialist, Ambit Energy
Ambit is just a pyramid / Ponzi scheme. When you have to pay a fee to sign up and are asked to recruit more members, it is a classic fraudulent Ponzi scheme. I can't believe the authorities don't shut this scam down.
Good Morning,
We regret any negative experience you may have experienced with us. Please contact us for further assistance.
Sincerely,
Marysol ***
Regulatory Compliance Specialist
Trusted company with quality leadership. Customer for five years and not changing. Rates are the best.
Good Morning,
We thank you for your support and your business. We are very happy to hear your satisfaction regarding our products.
Please do not hesitate to contact us at X-XXX-XXX-XXXX should you ever need assistance.
Sincerely,
Marysol ***
Regulatory Compliance Specialist
Loving the new Wholesale Plan. Our most recent bill had an average rate of .069 which included all charges. I knew we had used a lot of kilowatts 3356 kWh to be exact so I dreaded opening the bill but to my surprise it was considerably lower than expected!! One Happy Customer here!!! Thank you Ambit Energy!!
Good Morning Ms. Purcell,
We are happy to hear that you are enjoying our Wholesale Plan and its benefits. Should you need any assistance, please do not hesitate to contact us at X-XXX-XXX-XXXX.
Sincerely,
Marysol ***
Regulatory Compliance Specialist
Best rate