Ambit Energy Holdings Reviews (%countItem)
Ambit Energy Holdings Rating
Address: 6555 Sierra Drive, Irving, Texas, United States, 75039
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Their consultant guaranteed a specific rate and when I finally received my bill, it was not at the promised rate.
Their consultant, Tracy Tidwell, guaranteed a rate of 9.4. It could possibly be lower but would NEVER go over that 9.4. Told me as an extra layer of safety to do the Wholesale Club. It was around $30 extra a month, but was a safety net to lock in the 9.4 rate. You sign up by phone and she warned that the automatic recording would mention an 11 cent rate, but to ignore that because it didn't apply to the Wholesale Club Members. I agreed by phone and started my plan. It was July 14. When I had not received my bill by August 20, I called them. I was told Centerpoint had not read my meter yet and that it could be a little longer, depending if it was a 32 day cycle or something. I waited a few more days and called Was told centerpoint still had not read my meter. I called centerpoint and they told me they read it on July 14, that Ambit should know that. I called Ambit back and they told me the same "centerpoint has not read your meter" story. I told them I spoke with Centerpoint and they read it on August 14. I was put on hold and when she came back was told my bill was on hold. It had never been generated. I was like, "I could have gone months with out getting my bill" and she said "yup". I was able to view my bill after 2 more days and was shocked at the rate they were charging me. 15 cents,not the 9.4 or lower I was promised. I called and they tried to push their fixed rate of 11 cents on me. I told them no. That that is what I was told about the 9.4 rate. That if I wanted to pay those prices I would have stayed with my other company. I told them their consultant was guaranteeing prices and rates. I had the screenshots of our messages and her promises and guarantees. That I only agreed to the extra wholesale club fee because she said it was the safety net to make sure my rate never went over 9.4. They gave me a credit of $26, which did not even cover the full amount of the Wholesale Club fee. I found out in the next day that this same consultant had done this to quite a few people in our neighborhood. Same guarantees as myself. I called Ambit back to inform them that their consultant was out right lying to get people to sign up so she could make profit. She gets free energy for every person she signs up. She was even going as far as trying to recruit others, because they make money that way as well. Still Ambit did nothing. As far as I know this consultant is still doing this, although she has been caught now so people are aware of her in our community. I terminated with them out of fear of more fraudulent schemes. They take no responsibility for their employees or their practices. They just get to hide behind the "on the back of page 2 at the bottom it says it may go over that rate"mess. The paperwork you dont get until almost 2 weeks after signing. The paperwork that you dont fully read the tiny print on because your consultant already guaranteed the price. The paperwork that when you notice the higher rate and ask about you are told not to worry about because it does not apply to wholesale club members. I already paid the $520 energy portion of the bill. I should not be charged their termination fee. I terminated because I was defrauded and they could not have cared less, which brought into question their business practices. I should also not be charged the Wholesale Club fees because those too were sold to me under false pretenses. I only did the club for the rate guarantee, but it wasnt guaranteed so I would never have gotten it. I also should not be charged over the 9.4 rate I was promised and guaranteed by their employee. And I have spoken to them numerous times about all these issues and still they dont care. About the fraud, the employee doing the fraud or the dozens of people she did the same thing to. I think they should be shut down and even have charges pressed on them for allowing these practices and not holding the employee accountable or honoring what their employee promises. It was many people this happened to.
I would like to be charged the rate I was promised. I want the termination fee cleared because I only terminated because of their practices and allowing fraudulent sales. I also want the Wholesale Club charges removed as I only joined based on that is what guaranteed my 9.4 rate. They tried to trap me in to their fixed rate plan to avoid termination, but why would I ever be comfortable or feel safe with a company that approves of these practices? I paid $520 for the energy charges, so that should result in a refund if they do what's right and adjust the rate that I was charged. one day was .6 and the other 29 were .15. I should only be charged the .9 their employee guaranteed me.
Ambit Energy ("Ambit") received a complaint from the Revdex.com regarding customer ***. In her complaint, Ms. is expressing concern over the rates and charges.
A review of the account confirms that Ms. signed up for services with Ambit Energy and processed an online enrollment on 06/24/2019 for the Ambit Wholesale Club ("AWC").
Please find attached the contract documents sent to the customer during her online enrollment for services with Ambit which included the AWC product details and a link to the Frequently Asked Questions (FAQ) document. This document is also available for the customer to access and review at any time, by logging into her My Ambit Account ("MAA"), and it provides further assistance with product details along with tips on how to track real-time prices and manage usage.
August was a record month for real time energy prices due to extreme temperatures in Texas. The AWC product allows customers to pay real time rates for energy which have been historically below the average retail rate offered to customers on standard product plans in the industry. Due to record high temperatures we experienced in August, customers will see their highest bills of the year.
On 08/27/2019, Ms. contacted Ambit regarding an invoice inquiry. The Ambit representative informed the customer that the meter read had been received and the invoice was being held as our Billing Department was conducting an additional review. It was noted that invoice was placed on hold to regenerate with new usage.
Please review of the following invoices:
On 08/28/2019, Invoice 105K6F5 in the amount of $369.74 due by 09/13/2019 was mailed to the customer. This invoice was for the service period of 07/15/XXXX - XX/14/2019 and was billed at the following applicable wholesale rate: 7/15 - 7/16 @ $0.XXXXXX; then, 7/16 - 8/14 @ $0.XXXXXX per kWh.
On 09/06/2019, Final Invoice 118H2D6 in the amount of $748.91 due by 09/23/2019 was mailed to the customer. This invoice was for the service period of 08/14/XXXX - XX/28/2019 and was billed at the applicable wholesale rate of $0.XXXXXX per kWh.
Please note, these invoices are attached for your review and the customer's invoice reflects the applicable data as received from ERCOT at the time of billing. As is customary industry practice, smart meter data and wholesale pricing information is subject to change.
Records show that on 09/18/2019, Ambit received a payment in the amount of $520.26 via credit card.
The EFL reflects Energy Charges per kWh of $0.0395 with the explanation that the price will vary depending on the ERCOT market and factors utilized for price calculation, 15-minute interval real-time pricing information will be used. In addition, the EFL informs the customer that the price listed is an average energy charge based on the Houston Load Zone's most current historical data from the 2018 service period, therefore, the price reflected on the EFL may not be the price at the time of billing. Please note that the historical data that is used will update accordingly each time we receive information from the "Independent Market Monitor".
Records show that Ms. contacted Ambit on 08/30/2019 regarding the account status. The Ambit representative advised the customer of the current available products and waiver of the Early Termination Fee ("ETF") should the customer choose to complete a product change; however, Ms. declined and disconnected the call before further assistance could be offered.
Please note, Ambit proactively sent usage reduction email notifications, such as the one attached, to our AWC participants advising of ways to reduce usage due to the increased electricity demand during the high temperatures. These pre-emptive email notifications were sent to customers, to keep them informed so that they could take initiatives to control their usage. Specifically, for Ms. notifications were sent during the period of 08/06/2019 - 08/21/2019. In addition, a high bill awareness notification was sent to the customer on 08/29/2019. This notice also informs the customer of the payment plan availability, if this option is needed. Ambit does not have record of Ms. responding to these opportunities.
Records reflect that on 08/28/2019, Ambit received a Drop Due to Switch transaction effective the same day. An Early Termination Fee ("ETF") of $199.33 ($199 + tax) was applied on 09/19/2019 due to services cancelling prior to the term expiration, however, this fee has been subsequently reversed.
Ambit regrets the circumstances that led to Ms. complaint. A final review of the account shows that Ms. was properly billed in accordance with the product plan's EFL using the available ERCOT data at the time of billing. As a customer service gesture, a 20% energy charge discount was applied to the account which led to a credit adjustment in the amount of $52.87. Additionally, as previously noted, the ETF that was billed has been removed. The customer has a remaining balance of $2.68. Please note, that we have taken proactive steps to ensure that our Field Compliance department is aware of the feedback provided by Ms.. Ambit Energy takes allegations of misleading sales tactics very seriously and works to ensure that this type of activity does not occur. I have attempted to contact Ms. to assist with the referenced concerns and there was no response. A voicemail was left asking him to please contact me directly for further assistance if needed.
Should you have additional questions, please feel free to contact me directly at (214) 270-1788.
Sincerely,
Elizabeth ***
Regulatory Compliance Specialist, Ambit Energy
214-270-1788
(The consumer indicated he/she ACCEPTED the response from the business.)
I contacted an Ambit consultant and made it very clear that I was looking for a fixed rate. The consultant assured me that plan he was providing was a fixed rate. We even did calculation as to what my bill would be and because it fell within my budget, I agreed to the plan. I enlisted in an automatic withdrawal and since the following months the bill was below my budget, I had no reason to review the bill other than to look at the amount. Last month my bill tripled from $197.00 to a stunning $629.00. I called the consultant and again he assured me that the rate was 9.5 and for me to call the company and advise them of our conversation. I called ambit and it was then that they told me I had signed up for a variable plan rate and not a fixed rate. I send my complaint and documentation to the "Compliance Team" and they concluded that I was on a variable plan not a fixed and that there was nothing they could do except give me a 10% discount and work out a payment plan for the balance. My payment was due Sept. 13 and I made a payment of $250.00 dollars based on the watts that I used and the 9.5 rate that I was promised. I also signed up for a 6 month term at a FIXED rate of 9.5. I advised that I would be contesting the difference. feel free to contact me at any time
Product_Or_Service: Electricity
Account_Number: AXXXXXXX
Billing Adjustment that i only be charged at the fixed rate i was promised of 9.5.... and not the higher variable rate...
Ambit Energy ("Ambit") received a complaint from the Revdex.com regarding customer ***. In his complaint, Mr. is expressing concern over the rates and charges. Please review below:
A review of the account confirms that Mr. signed up for Ambit and processed an online enrollment 05/15/2019 for the Ambit Wholesale Club ("AWC").
Please find attached the contract documents sent to the customer during his online enrollment for services with Ambit which included the AWC product details and a link to the Frequently Asked Questions (FAQ) document. This document is also available for the customer to access and review at any time, by logging into his My Ambit Account ("MAA"), and it provides further assistance with product details along with tips on how to track real-time prices and manage usage.
As you are aware, August was a record month for real time prices due to extreme temperatures in Texas. The AWC product allows customers to pay real time rates for energy which have been historically below the average retail rate offered to customers on standard product plans in the industry. Due to record high temperatures we experienced in August, customers will see their highest bills of the year.
The complaint references the following invoices:
On 07/30/2019, Invoice *** in the amount of $197.72 due by 08/15/2019 was mailed to the customer. This invoice was for the service period of 06/19/2019 - 07/19/2019 and was billed at the applicable rate of $0.XXXXXX per kWh.
On 08/28/2019, Invoice 105K6K6 in the amount of $629.42 due by 09/13/2019 was mailed to the customer. This invoice was for the service period of 07/19/2019 - 08/19/2019 and was billed at the applicable rate of $0.XXXXXX per kWh.
Please note, the invoices are attached for your review and the customer's invoice reflects the applicable data as received from ERCOT at the time of billing. As is customary industry practice, smart meter data and wholesale pricing information is subject to change.
Records show that on 09/12/2019, Ambit received a payment in the amount of $252.50 via credit card.
On 09/16/2019, A disconnection notice (attached) for the past due amount of $330.85 was mailed (attached). The due date to receive the past due amount was 09/26/2019. The scheduled disconnection date was 09/27/2019. Please note, a disconnect notice fee in the amount of $10.02 ($10 + tax) was applied to customer's account.
The EFL reflects Energy Charges per kWh of $0.0367 with the explanation that the price will vary depending on the ERCOT market and factors utilized for price calculation, 15-minute interval real-time pricing information will be used. In addition, the EFL informs the customer that the price listed is an average energy charge based on the South's Load Zone's most current historical data from the 2018 service period, therefore, the price reflected on the EFL may not be a the price at the time of billing. Please note, the historical data that is used will update accordingly each time we receive information from the "Independent Market Monitor".
Records show that on Mr. contacted Ambit on 09/10/2019 regarding his account status. The Ambit representative advised the customer of the details of the AWC product. The Ambit representative also advised the customer of the current available products and waiver of the Early Termination Fee ("ETF") should the customer choose to complete a product change. However, Mr. declined.
Records show that on 09/11/2019, the customer accessed his account via My Ambit Account ("MAA") using his login credentials for the account referenced above and completed a product change to the Lone Star Classic 6-month term product with a fixed rate of $0.0508 per kWh. Contract documents are attached for your review.
Records show that on Mr. contacted Ambit on 09/18/2019 regarding his account status. The Ambit representative provided customer with available payment plan options and customer was informed of the Switch Hold that would be placed on his account until the final payment was made. However, Mr. declined to proceed with any of the offered available payment plans.
Please note, Ambit proactively sent usage reduction email notifications, such as the one attached, to our AWC participants advising of ways to reduce usage due to the increased electricity demand during the high temperatures. These pre-emptive email notifications were sent to customers, to keep them informed so that they could take initiatives to control their usage. Specifically, for Mr. notifications were sent during the period of 08/07/XXXX - XX/05/2019. In addition, a high bill awareness notification was sent to the customer on 08/29/2019. This notice also informs the customer of the payment plan availability, if this option is needed. Ambit does not have record of Mr. responding to these opportunities.
Ambit regrets the circumstances that led to Mr. complaint. A final review of the account shows that Mr. was properly billed in accordance with the product plan's EFL using the available ERCOT data at the time of billing. As a customer gesture, a 20% energy charge discount was applied to the account with led to a credit adjustment in the amount of $97.14. Additionally, the applied disconnect notice fee has been adjusted. I have attempted to contact Mr. to assist with the concerns referenced above and there was no response. A voicemail was left asking him to please contact me directly for further assistance, if needed. Please note that we have taken proactive steps to ensure that our Field Compliance department is aware of the feedback provided by Mr.. Ambit Energy takes allegations of misleading sales tactics very seriously and works to ensure that this type of activity does not occur. Please note, customers account was placed in protection status.
Should you have additional questions, please feel free to contact me directly at (XXX) XXX-XXXX.
Sincerely,
Elizabeth ***
Regulatory Compliance Specialist, Ambit Energy
XXX-XXX-XXXX
Customer Service Rep not available and have requested a call back atleast 4 times no one called. My service needs to be moved and requires ambit rep.
Acct AXXXXXXX on Sept 6th I called customer service to request my service moved a reached a rep. right away. During our conversation we were disconnected so I called back and an automated system recorded my phone number to receive a call back. After about an hour I called from my work phone and chose to hold for representative. After 1 hour and 15 minutes I left my work phone number to receive a call back. This was on a Friday and would their office would not be open on Saturday or Sunday so I waited until 5 pm and no return call on cell phone number or on work number. I went on line and requested a return call and called again to be placed on indefinite hold again and gave up. There is no other way to move my service to new address!!!
Allow my request to be processed online or by email if someone will not call me ASAP
Ambit Energy ("Ambit") received a complaint from the Revdex.com regarding customer ***. In her complaint, Ms. is expressing concern over a transfer of service request. Please review below:
Ambit has experienced increased service wait times as one of our Outsources, Intel IBO - Bahamas Call Center was directly impacted by Hurricane Dorian. The temporary closure of this call center created a shortage of customer service representatives. Ambit implemented alternate measures to help with services calls such as transitioning every available resource to assist with the calls. Ambit apologizes for any inconvenience this may have caused.
Ambit regrets the circumstances that led to Ms. complaint. An Ambit representative was able to speak to Ms. on 09/19/2019 and assisted with a transfer of service to a new location of 9822 N MacArthur Blvd Apt 1211 Irving, TX XXXXX. I have attempted to contact Ms. to assist with the concerns referenced above and there was no response. A voicemail was left asking her to please contact me for further assistance if needed.
Should you have additional questions, please feel free to contact me directly at (972) 813-0396.
Sincerely,
Marysol ***
Regulatory Compliance Specialist, Ambit Energy
972.813.0396
(The consumer indicated he/she ACCEPTED the response from the business.)
I signed up for a plan and my cost of electricity tripled.
Ambit has tripled the cost of electricity supply.
The company needs to acknowledge that they treated their customers wrongly and reimburse the cost of the actual service with the cost charged.
Ambit Energy ("Ambit") received a complaint from the Revdex.com regarding customer ***. In her complaint, Ms. is expressing concern over an invoice increase. Please review below:
A review of the account shows that on 02/21/2019, Ms. accessed her online My Ambit Account ("MAA") and completed a product change to the Ambit Wholesale Club ("AWC"). Please note, the AWC is not a fixed rate product. Ambit does not have record of the customer contacting Ambit regarding a product inquiry for the updated product.
Contract documents sent to the customer upon the product update reflect Energy Charges per kWh of $0.0395 with the explanation that the price will vary depending on the ERCOT market and factors utilized for price calculations, 15-minute interval real-time pricing information will be used. Therefore, the price reflected on the contract documents may not be the price at the time of billing.
Customers selecting the AWC product also had access to the Frequently Asked Questions ("FAQ") document. This document provided further assistance with product details along with tips on how to track real-time price and manage usage.
On 09/18/2019, invoice 136H0E5 in the amount of $714.87 due by 10/04/2019 is mailed for the service period of 08/08/XXXX - XX/09/2019 billed at the applicable wholesale rate of $0.XXXXXX per kWh. Please find attached the customer invoice which reflects the applicable data received from ERCOT at the time of billing. As is customary industry practice, smart meter data and wholesale pricing information is subject to change.
August was a record month for real time prices due to extreme temperatures in Texas. The AWC product allows the customer to pay real time rates for energy which have been historically below the average retail rate offered to customers on standard product plan in the industry. Due to record high temperatures we experienced in August, customers will see their highest bills of the year.
Please note, Ambit proactively sent usage reduction email notifications such as the one attached to our AWC participants advising of ways to reduce usage due to the increased electricity demand during the high temperatures. In addition, a high bill awareness notification was sent to the customer on 08/29/2019. This notice also informs the customer of payment plan availability, if this option is needed.
Records show that Ms. contacted Ambit on 09/18/2019 regarding her account status. The Ambit representative advised the customer of the details of the AWC. The Ambit representative also assisted the customer with completing a product update with Ambit to a product to better fit her needs. The customer completed a product update to the Lone Star Classic 6 month term with a fixed rate of $0.0532 per kWh. In addition, a 10% energy charge discount was offered which led to a credit adjustment being applied to the account in the amount of $52.58.
Ambit regrets the circumstances that led to Ms. complaint. A final review of the account shows that Ms. was properly billed in accordance to the selected product. As a customer gesture, another 10% energy charge discount has been applied which led to another credit adjustment being applied to the account in the amount of $52.58. No further adjustments are warranted. Ms. is encouraged to contact our customer service should she need payment plan assistance.
Should you have additional questions, please feel free to contact me directly at (XXX) XXX-XXXX.
Sincerely,
Marysol ***
Regulatory Compliance Specialist
Increased cost for consumed electricity
I am an Ambit Energy customer for more than 7 years and I have never experienced something similar like that.
Based on my electricity plan the average price for a kWh is around 10 ct. On attached Bill History you can see what was the average rate for the electricity I consumed over the last 12 months.
Last month I experienced an increase by more than 100% based on my highest ever paid for a kWh.
After talking to a customer representative I have been told that Ambit buys the electricity on a spot market and the price for electricity can change within 5 minutes.
If that is the case then I am wondering why they could not wait to find a lower rate.
From another friend, also An Ambit Energy customer, I have heard that the same happened.
Attached are my last and the previous Bill and a Bill History.
I do understand that electricity based on the high demand during the summer might get more expensive but I am not expecting such an increase. Since that has never happened before.
Ambit Energy ("Ambit") received a complaint from the Revdex.com regarding customer ***. In his complaint, Mr. is expressing concern over the rates and charges.
Please note that on 04/02/2019, Ambit mailed Mr. a renewal notice, which is attached for your review. In addition to this notice, Ambit also sent Mr. a Quick Renewal Email notification (attached) to the email address on file: ***@gmail.com . Records confirm that the customer responded back, via the email he received, and selected the Ambit Wholesale Club ("AWC") product. Please find attached the contract documents the customer received and the Product Change Acknowledgement form that captures the customer's online activity. All documents can be accessed by the customer at any time via My Ambit Account (MAA) under My Messages.
As you are aware, August was a record month for real time prices due to extreme temperatures in Texas. The AWC product allows customers to pay real time rates for energy which have been historically below the average retail rate offered to customers on standard product plans in the industry. Due to record high temperatures we experienced in August, customers will see their highest bills of the year.
The customer's complaint references the following invoice:
On 09/05/2019, Invoice 118J2A5 in the amount of $307.64 due by 09/23/2019 was mailed to the customer. This invoice was for the service period of 07/30/XXXX - XX/28/2019 and was billed at the applicable wholesale rate of $0.XXXXXX per kWh.
On 09/11/2019, Ambit received a payment in the amount of $307.64 via ACH.
Please note, the invoice is attached for your review and the customer's invoice reflects the applicable data as received from ERCOT at the time of billing. As is customary industry practice, smart meter data and wholesale pricing information is subject to change.
The EFL reflects Energy Charges per kWh of $0.0395 with the explanation that the price will vary depending on the ERCOT market and factors utilized for price calculation, 15-minute interval real-time pricing information will be used. In addition, the EFL informs the customer that the price listed is an average energy charge based on the Houston's Load Zone's most current historical data from the 2018 service period, therefore, the price reflected on the EFL may not be the price at the time of billing. Please note that the historical data that is used will update accordingly each time we receive information from the "Independent Market Monitor".
Please note, Ambit proactively sent usage reduction email notifications, such as the one attached, to our AWC participants advising of ways to reduce usage due to the increased electricity demand during the high temperatures. These pre-emptive email notifications were sent to customers, to keep them informed so that they could take initiatives to control their usage. Specifically, for Mr. notifications were sent during the period of 08/07/XXXX - XX/05/2019. In addition, a high bill awareness notification was sent to the customer on 08/29/2019. This notice also informs the customer of the payment plan availability, if this option is needed. Ambit does not have record of Mr. responding to these opportunities.
Records show that Mr. contacted Ambit on 09/09/2019 regarding his account status. The Ambit representative advised the customer of the details of the AWC product. The Ambit representative also advised the customer of the current available products and waiver of certain fees should the customer choose to complete a product change. Mr. accepted and completed a product change to the Lone Star Classic 6-month term product with a fixed rate of $0.0550 per kWh.
Ambit regrets the circumstances that led to Mr. complaint. A final review of the account shows that Mr. was properly billed in accordance with the product plan's EFL using the available ERCOT data at the time of billing. As a customer service gesture, a 20% energy charge discount was applied to the account which led to a credit adjustment in the amount of $44.76.
Should you have additional questions, please feel free to contact me directly at (XXX) XXX-XXXX.
Sincerely,
Elizabeth Perez
Regulatory Compliance Specialist, Ambit Energy
XXX-XXX-XXXX
(The consumer indicated he/she ACCEPTED the response from the business.)
They are charging double what the contract says
Ambit is breaching contract for energy that is on a 12 month 10 cents fixed rate. On my second monthe they billed be at 21 cents a kilowatt more than double. When we call they say we are not on a fix contract even though the paper clearly states I am.
Ambit should honor the contracts rates
Ambit Energy ("Ambit") received a complaint from the Revdex.com regarding customer ***. In her complaint, Ms. is expressing concern over the rates and charges.
A review of the account confirms that Ms. signed up for services with Ambit Energy and processed an online enrollment on 07/13/2019 for the Ambit Wholesale Club ("AWC").
Please find attached the contract documents sent to the customer during her online enrollment for services with Ambit which included the AWC product details and a link to the Frequently Asked Questions (FAQ) document. This document is also available for the customer to access and review at any time, by logging into her My Ambit Account ("MAA"), and it provides further assistance with product details along with tips on how to track real-time prices and manage usage.
August was a record month for real time energy prices due to extreme temperatures in Texas. The AWC product allows customers to pay real time rates for energy which have been historically below the average retail rate offered to customers on standard product plans in the industry. Due to record high temperatures we experienced in August, customers will see their highest bills of the year.
The complaint references the following invoice:
On 09/12/2019, Invoice *** in the amount of $752.08 due by 09/30/2019 was mailed to the customer. This invoice was for the service period of 08/02/XXXX - XX/03/2019 and was billed at the applicable wholesale rate of $0.XXXXXX per kWh.
Please note, the invoice is attached for your review and the customer's invoice reflects the applicable data as received from ERCOT at the time of billing. As is customary industry practice, smart meter data and wholesale pricing information is subject to change.
The EFL reflects Energy Charges per kWh of $0.0367 with the explanation that the price will vary depending on the ERCOT market and factors utilized for price calculation, 15-minute interval real-time pricing information will be used. In addition, the EFL informs the customer that the price listed is an average energy charge based on the South Load Zone's most current historical data from the 2018 service period, therefore, the price reflected on the EFL *** not be the price at the time of billing. Please note that the historical data that is used will update accordingly each time we receive information from the "Independent Market Monitor".
Records show that Mr. Ediel *** (secondary on account) contacted Ambit on 09/14/2019 regarding the account status. The Ambit representative advised the customer of the current available products and waiver of Early Termination Fee ("ETF") should the customer choose to complete a product change; however, Mr. Ediel *** declined and disconnected the call before further assistance could be offered.
Please note, Ambit proactively sent usage reduction email notifications, such as the one attached, to our AWC participants advising of ways to reduce usage due to the increased electricity demand during the high temperatures. These pre-emptive email notifications were sent to customers, to keep them informed so that they could take initiatives to control their usage. Specifically, for Ms. notifications were sent during the period of 08/06/XXXX - XX/06/2019. In addition, a high bill awareness notification was sent to the customer on 08/29/2019. This notice also informs the customer of the payment plan availability, if this option is needed. Ambit does not have record of Ms. responding to these opportunities.
Records reflect that on 09/18/2019, Ambit received a Drop Due to Switch transaction for 09/17/2019. An Early Termination Fee ("ETF") of $203.30 ($199 + tax) was applied on 09/19/2019 due to services cancelling prior to the term expiration, however, this fee has been subsequently reversed.
Ambit regrets the circumstances that led to Ms. complaint. A final review of the account shows that Ms. was properly billed in accordance with the product plan's EFL using the available ERCOT data at the time of billing. As a customer service gesture, a 20% energy charge discount will be applied to the account. Additionally, as previously noted, the ETF that was billed has been removed. I contacted Ms. to assist with the concerns referenced above and was able to get in touch with Mr. Ediel *** in which he did not have further questions.
Should you have additional questions, please feel free to contact me directly at (XXX) XXX-XXXX.
Sincerely,
Elizabeth ***
Regulatory Compliance Specialist, Ambit Energy
XXX-XXX-XXXX
My bill last month was 129.00 this month 915.79. I agreed to a fixed rate plan. Somehow it was not. Total scam. Never sign up with this company their consultants don't know what they are talking about or they lie. Either is bad. I also like how they give the customer service number after Each complaint. Total waste of time. They know less that the consultants.
Good Afternoon,
Ambit regrets any negative experience you may have experienced with Ambit and your current account product. Please feel free to contact us toll free at X-XXX-XXX-XXXX for further assistance.
Sincerely,
Marysol ***
Regulatory Compliance Specialist
Ambit made multiple claims regarding my bill that they did not follow up with. The plan I was on was also not explained properly.
I've been with Ambit for over 8 years. I was told about a "wholesale" plan where I pay $1 a day to get the lowest rates. I switched to the plan and then shortly after got a bill that was triple my usual bill (usage was not triple) but the rate was extremely high. I found out then that it was a market rate and Ambit allowed me to switch to a fixed rate. They also offered me a 10% discount on my invoice. I asked to speak to a manager who acknowledged the fact they had already discounted my bill a few days ago and she said the only thing she could do was give me 20% off of my invoice. A week later I call back regarding this because my invoice isn't reflecting this discount and they tell me that it's only an additional 10% off and that the total 20% off is not being taken from the invoice total, but only discounting a portion of the bill. I have spoken with at least 4 different managers and I feel like none of them try handling the situation and none of them were telling me the truth. Account # AXXXXXXX Invoice # *** Amount originally due $442.76. Amount due after discount $378.82. My invoice is normally $163 for summer months.
I believe that Ambit should honor the additional 20% off that the manager stated that I would receive and that the total 30% should be taken fro the invoice since that is what they told me. The conversation is recorded and I asked them multiple times to listen to the recording to see what the manager had told me.
Ambit Energy ("Ambit") received a complaint from the Revdex.com regarding customer ***. In her complaint, Ms. is expressing concern over invoice increase. Please review below:
A review of the account shows that on 05/09/2019, Mr. accessed her online My Ambit Account ("MAA") and completed a product change to the Ambit Wholesale Club ("AWC") effective 05/28/2019. Please note, AWC is not a fixed rate product. Ambit's records indicate that the customer did not contact our office directly regarding product concerns or inquiry.
Contract documents sent to the customer upon the product update reflect Energy Charges per kWh of $0.0367 with the explanation that the price will vary depending on the ERCOT market and factors utilized for price calculations, 15-minute interval real-time pricing information will be used. Therefore, the price reflected on the contract documents may not be the price at the time of billing.
Customers selecting the AWC product also had access to the Frequently Asked Questions ("FAQ") document. This document provided further assistance with product details along with tips on how to track real-time price and manage usage.
On 09/03/2019, invoice *** in the amount of $442.76 due by 09/19/2019 is mailed for the service period of 07/26/XXXX - XX/26/2019 billed at the applicable wholesale rate of $0.XXXXXX per kWh. Please find attached the customer's invoice which reflect the applicable data received from ERCOT at the time of billing. As is customary industry practice, smart meter data and wholesale pricing information is subject to change.
August was a record month for real time prices due to extreme temperatures in Texas. The AWC product allows the customer to pay real time rates for energy which have been historically below the average retail rate offered to customers on standard product plan in the industry. Due to record high temperatures we experienced in August, customers will see their highest bills of the year.
Please note, Ambit proactively sent usage reduction email notifications such as the one attached to our AWC participants advising of ways to reduce usage due to the increased electricity demand during the high temperatures. In addition, a high bill awareness notification was sent to the customer on 08/29/2019. This notice also informs the customer of payment plan availability, if this option is needed.
Records show that Ms. contacted Ambit on 09/04/2019 regarding her account status. The Ambit representative advised the customer of the details of the AWC. The Ambit representative also assisted the customer with completing a product update with Ambit to better fit her needs. In addition, a 10% energy discount was offered on this date and on 09/12/2019 totaling a 20% energy discount which led to a total adjustment being applied in the amount of $63.96.
Ambit regrets the circumstances that led to Ms. complaint. A final review of the account shows that Ms. was properly billed in accordance to the selected product. A 20% energy discount was applied as a customer gesture. Please note, account records do not show Ms. being offered a higher energy discount, therefore, no further adjustments are warranted.
Should you have additional questions, please feel free to contact me directly at (XXX) XXX-XXXX.
Sincerely,
***
Regulatory Compliance Specialist, Ambit Energy
(The consumer indicated he/she DID NOT accept the response from the business.)
I did not receive 20% off my invoice like Ambit is saying. 20% off would be $88.55. That is not how much my invoice was reduced.
In reference to the additional concerns received, as previously informed in the complaint response, the courtesy credit would be applied to the energy charges only and not the full invoice as the full invoice also contains the Transmission and Distribution Utility ("TDU") charges. Invoice 115H7C4 reflected energy charges in the amount of $319.78, therefore, the 20% credit would be discounted from this balance which resulted in the correct credit applied in the amount of $63.96. No further adjustments are warranted.
Should you have additional questions, please feel free to contact me directly at (XXX) XXX-XXXX.
Sincerely,
***
Regulatory Compliance Specialist, Ambit Energy
XXX-XXX-XXXX
Ambit charged me $0.35 / kWh in my first bill.
Ambit salesman said $0.8 / kWh in average
I recently bought a new house. My agent referred me to Ambit to be my Energy company. I called Ambit and the salesman recommended me to take a plan apparently is $0.08 per kHw, on average. It seemed like a fair plan and on August 7, 2019, I joined Ambit Energy, via its website.
Recently I've received my first bill. Instead of $0.08 per kHw I was SHOCKED to see that Ambit charged me $0.35 per kHw.
The bill was for only 6 days. Ambit charged $194.24!!
Again: 6 days, $194.24!
For more than 15 years I pay my bills, monthly and consistently.
For the first time in my life, I feel so scammed. I feel that Ambit trapped a new customer, knowing that August is the hottest month, the rates will be extremely high and this plan will be a disaster for me. I feel like a victim of false advertising. Your representative explicitly lied to me when I asked how far the fluctuated rates can go ("two-three cents more or less"). Right, I signed a contract with Ambit, but I never would have guessed that Ambit will take advantage of it so quickly.
This is a big disappointment. I've already called two realtors who work with you, and their response was as same as mine: It is not possible, nobody pays 0.35 per kHw whatsoever.
I've paid this bill because I'm potentially an incredible loyal long-term customer. But I still request my money back. The payment should have been 75% less than what has been sent to me. Please fix this bill retroactively and refund my account as soon as possible.
Reimbursement of $140 for the first bill
Ambit Energy ("Ambit") received a complaint from the Revdex.com regarding customer ***. In his complaint, Mr. is expressing concern over invoice increase. Please review below:
A review of the account shows that Mr. enrolled for services with Ambit online on 08/07/2019 for the service address referenced above. The customer enrolled under the Ambit Wholesale Club ("AWC"). Please note, the AWC is not a fixed rate product.
Contract documents sent to the customer at the time of enrollment reflect Energy Charges per kWh of
$0.XXXXXX with the explanation that the price will vary depending on the ERCOT market and factors
utilized for price calculations, 15-minute interval real-time pricing information will be used. Therefore, the
price reflected on the contract documents may not be the price at the time of billing.
Customers selecting the AWC product also had access to the Frequently Asked Questions ("FAQ")
document. This document provided further assistance with product details along with tips on how to track
real-time prices and manage usage.
On 08/27/2019, invoice 101C3D4 in the amount of $194.24 due by 09/12/2019 is mailed for the service
period of 08/08/XXXX - XX/14/2019 billed at the applicable wholesale rate of $0.XXXXXX per kWh. Please
find attached the customer's invoice which reflect the applicable data received from ERCOT at the time
of billing. As is customary industry practice, smart meter data and wholesale pricing information is subject
to change.
August was a record month for real time prices due to extreme temperatures in Texas. The AWC product
allows the customer to pay real time rates for energy which have been historically below the average
retail rate offered to customers on standard product plans in the industry. Due to record high
temperatures we experienced in August, customers will see their highest bills of the year.
Please note, Ambit proactively sent usage reduction email notifications such as the one attached to our
AWC participants advising of ways to reduce usage due to the increased electricity demand during the
high temperatures. In addition, a high bill awareness notification was sent to the customer on 08/29/2019.
This notice also informs the customer of payment plan availability, if this option is needed. Ambit does
not have record of Mr. responding to these opportunities.
Records show that Mr. contacted Ambit on 09/11/2019 regarding his account status. The Ambit
representative advised the customer of the details of the AWC. The Ambit representative also offered to
assist the customer with completing a product update to another product with Ambit to better fit his
needs to which he declined. In addition, the customer also declined a 10% energy discount offered by the
Ambit representative as a customer gesture. The customer expressed a desire to cancel services and
switch electric retail provide. As a customer gesture, the customer was informed that if he switched
electric retail provider, the applicable early termination fee will be waived.
Ambit regrets the circumstanced that led to Mr. complaint. A final review of the account shows
that Mr. was properly billed in accordance to the selected enrolled product. As previously
mentioned to Mr., should he decide to cancel and switch electric retail provider, the early
termination fee will be waived. Please note, this information has also been sent to our Field Compliance
for additional review of the feedback provided by Mr.. Ambit Energy takes allegations of
misleading sales tactics very seriously and works to ensure that this type of activity does not occur.
Should you have additional questions, please feel free to contact me directly at (972) 813-0396.
Sincerely,
Marysol ***
Regulatory Compliance
Ambit's response is simply not true. They misled me to take a plan that was completely rip-off.
No contract can justify that!
In reference to Mr. additional concerns, Ambit respectfully reiterates that the customer was billed in accordance to his enrolled product. As a customer gesture, a 20% energy charge discount has been applied to the account which led to a credit adjustment being applied in the amount of $41.04. This credit balance will be sent to the customer to the address referenced in complaint.
Should you have additional questions, please feel free to contact me directly at (972) 813-0396.
Sincerely,
Marysol ***
Regulatory Compliance, Ambit Energy
972-813-0396
Ambit is advertising this product as a $0.10 rate but now they claim this is a variable rate and are charging $0.2425 the kilowatt
I have been with Ambit energy for about 8 years. During this time I have never paid more than about $350 for electricity. This month I received a bill for $958.75. I called customer service thinking this could have been an error on their part. I was told that this is a legitimate charge because the plan I have could change day by day. The customer service rep told me that the most they could do was to give me 10% disc which after a few minutes of discussion was raised to 20%. The day I signed up with this rate, I was told this was a rate for someone like me because I use 2000 kilowatts and this rate was based on that. The rep also asked me that if I hadn't seen my bill that I have been charged more than .10 cents on the other bills and that on the side I am also paying $1.25 per day for having this rate plan. On top of all these they are threatening me to charge a fee for canceling the contract if I change providers and to ruin my credit if I don't pay. I do not have that kind of money, not even my house pymt and other bills together add up to that amount. A20% discount still puts me at $850 balance way out of what I usually pay.
For the company to respect the .10 cents for this month and to cancel the contract with no fines so I can change providers. This also for other account that I have with Ambit
Ambit Energy ("Ambit") received a complaint from the Revdex.com regarding customer ***. In his complaint, Mr. is expressing concern over experiencing rates and charges. Please review below:
A review of the account confirms that Mr. has been a customer of Ambit since 08/26/2010. Records reflect that on 04/20/2019, the customer accessed his account via My Ambit Account ("MAA"), using his login credentials for the account referenced above, and completed a product change to the Ambit Wholesale Club ("AWC"). Please find attached the Product Change Acknowledgement Form that captures his online renewal activity
In addition, please find attached the contract documents sent to the customer at the time of his product selection. The EFL reflects Energy Charges per kWh of $0.XXXXXX with the explanation that the price will vary depending on the ERCOT market and factors utilized for price calculation, 15-minute interval real-time interval real-time pricing information will be used. In addition, the EFL informs the customer that the price listed is an average energy charge based on the South Load Zone's most current historical data from the 2018 service period, therefore, the price reflected on the EFL may not be the price at the time of billing. Please note, the historical data that is used will update accordingly each time we receive information from the "Independent Market Monitor".
In addition, please find attached the Frequently Asked Questions ("FAQ") document that was made available to Mr. during his product change. This document is also available for access and review in the customer's MAA online and provides further assistance with product details along with tips on how to track real-time prices and manage usage.
As you are aware, August was a record month for real time prices due to extreme temperatures in Texas. The AWC product allows customers to pay real time rates for energy which have been historically below the average retail rate offered to customers on standard product plans in the industry. Due to record high temperatures we experienced in August, customers will see their highest bills of the year.
The complaint references the following invoice:
On 09/05/2019, Invoice 116H6F3 in the amount of $958.75 due by 09/23/2019 was mailed to the customer. This invoice was for the service period of 07/29/XXXX - XX/27/2019 and was billed at the applicable rate of $0.XXXXXX per kWh.
Please note, the invoice is attached for your review and the customer's invoice reflects the applicable data as received from ERCOT at the time of billing. As is customary industry practice, smart meter data and wholesale pricing information is subject to change.
Please note, Ambit proactively sent usage reduction email notifications, such as the one attached, to our AWC participants advising of ways to reduce usage due to the increased electricity demand during the high temperatures. These pre-emptive email notifications were sent to customers, to keep them informed so that they could take initiatives to control their usage. Specifically, for Mr. notifications were sent during the period of 08/07/XXXX - XX/05/2019. In addition, a high bill awareness notification was sent to the customer on 08/29/2019. This notice informs the customer of the payment plan availability, if this option is needed. Ambit does not have record of Mr. responding to these opportunities.
Records show that Ms. *** (secondary on account) contacted Ambit on 09/10/2019 regarding account status. The Ambit representative advised the customer of the details of the AWC product. The Ambit representative offered to assist the customer with completing a product update with Ambit to better fit her needs to which she also declined.
Ambit regrets the circumstances that led to Mr. complaint. A final review of the account shows that Mr. was properly billed in accordance with the product plan's EFL using the available ERCOT data at the time of billing. As a customer gesture, a 20% energy charge discount will be applied to the account. Additionally, Mr. will not be assessed an Early Termination Fee should customer choose to cancel services prior to the term expiration. I contacted Mr. to assist with the concerns referenced above and customer did not have further questions.
Should you have additional questions, please feel free to contact me directly at (214) 270-1788.
Sincerely,
Elizabeth *** Regulatory Compliance Specialist, Ambit Energy 214-270-1788
(The consumer indicated he/she DID NOT accept the response from the business.)
Because that is a ridiculous amount of money to pay for electricity. Regarding them saying that I logged in to said price, I did it while they had me on the phone and told me that this was the best price since I consumed about 2000 kilowatts. I have never in my life even with old electricity prices did I pay such ridiculous amounts. I am including a second address that they billed also high rates for. This bill went from $90/110 to almost $400. this is account number AXXXXXXX under *** address 515 Davis Laredo, TX. I am also attaching both bills for Revdex.com to review. Please note that the dishonest way of doing business with Ambit and the little appreciation for loyalty long term customers will only affect us as the consumer. This will either affect tremendously our budget and/or will affect our credit rating. I hope you can help.
In response to customer's additional information: Ambit Energy ("Ambit") received a complaint from the Revdex.com regarding customer ***. In his complaint, Mr. is expressing concern over experiencing rates and charges. Please review below:
A review of the account confirms that Mr. has been a customer of Ambit since 08/26/2010. Records reflect that on 04/20/2019, the customer accessed his account via My Ambit Account ("MAA"), using his login credentials for the account referenced above, and completed a product change to the Ambit Wholesale Club ("AWC"). Please find attached the Product Change Acknowledgement Form that captures his online renewal activity.
In addition, please find attached the contract documents sent to the customer at the time of his product selection. The EFL reflects Energy Charges per kWh of $0.XXXXXX with the explanation that the price will vary depending on the ERCOT market and factors utilized for price calculation, 15-minute interval real-time interval real-time pricing information will be used. In addition, the EFL informs the customer that the price listed is an average energy charge based on the South Load Zone's most current historical data from the 2018 service period, therefore, the price reflected on the EFL may not be the price at the time of billing. Please note, the historical data that is used will update accordingly each time we receive information from the "Independent Market Monitor".
Records indicate, Ambit received a Drop Due to Switch on 10/07/2019 effective for the same day. Please note, that the Early Termination Fee ("ETF") applied to Mr. account was reversed and credited to his account as a customer service gesture.
Ambit regrets the circumstances that led to Mr. complaint. A final review of the account shows that Mr. was properly billed in accordance with the product plan's EFL using the available ERCOT data at the time of billing. As a customer service gesture, an additional 20% energy charge discount will be applied to the customer's account. I contacted Mr. to assist with the concerns referenced above and customer did not have further questions. The concerns that Mr. references regarding Ms. ***'s account will be reviewed and we can request that one of our Customer Care Representatives contact this customer. We are unable to disclose additional information as Mr. is not listed as an authorized contact.
Should you have additional questions, please feel free to contact me directly at (214) 270-1788.
Sincerely,
Elizabeth ***
Regulatory Compliance Specialist, Ambit Energy
214-270-1788
When I signed for the contract they told me that the montly payments will be 80 up to 100 since I signed contract I beeing paying 200 every month
When I signed the contract they told me that I was going to pay 80 dollars a month since october last year my bill is always XXX XXX or 244 I paid 250 dollars last month for reconecction and they are charging me again reconnection we live in a 2 bedroom apat we are never home and 180 ?? every month plus I called to cancel and they told me that they will put me in a better plan im paying more and more every month !! please helpppp!!
im looking for credit plus i want to change providers without penalty i will look for another electricity provider!!
Ambit Energy ("Ambit") received a complaint from the Revdex.com regarding customer *** In her complaint, Ms. Ojeda is expressing concern over experiencing an invoice increase. Please review below:
A review of the account shows that Ms. Ojeda enrolled for services with Ambit online on 10/30/2018. Ms. Ojeda enrolled under the Lone Star Classic 6-month term with a fixed rate of $0.0608 per kWh. Please find attached contract documents sent to the customer upon completing the online enrollment.
On 03/26/2019 and 04/11/2019, renewal notices were sent to the customer informing her that her current product was about to expire and ways to complete a product update.
Ambit did not receive a response, therefore, her account transitioned to the Lone Star Core variable product. Please note, rates are subject to fluctuate with this variable product.
On 07/03/2019, invoice 019J5J7 in the total amount of $350.61 is mailed. This invoice included a current balance due by 07/19/2019 of $193.65 along with a past due balance of $156.96 which was previously due on 06/20/2019.
Ambit received a payment on 07/13/2019 in the amount of $365.64 via ACH and $150.00 on 07/17/2019 via ACH. In addition, on 07/17/2019 Ambit received a returned check payment in the amount of $365.64 leaving the account with an outstanding balance due.
On 07/18/2019, Ms. Ojeda contacted Ambit and completed a product update to the Lone Star Classic 6-month term with a fixed rate of $0.1194.
A disconnection notice was sent to the customer on 07/22/2019 for the past due balance of $193.11 due by 08/01/2019. Ambit did not receive payment, therefore, a service disconnection occurred on 08/05/2019. An applicable disconnection and reconnection fee totaling an amount of $55.50 was assessed to the account. Ambit received a payment in the amount of $248.61 via ACH this same day of 08/05/2019 and services were reconnected.
Ambit regrets the circumstances that led to Ms. Ojeda's complaint. A final review of the account shows that the customer was properly noticed, in writing, prior to the expiration of her current product. In addition, a valid disconnection of service occurred due to nonpayment, therefore, no adjustments are warranted. Ambit received a cancellation request on 09/12/2019 effective the same day. Please note, the customer was not billed an early termination fee.
Should you have additional questions, please feel free to contact me directly at (972) 813-0396.
Sincerely,
Marysol ***
Regulatory Compliance Specialist, Ambit Energy
972.813.0396
I signed contact with fixed price for kWh up to 1000kWh for average no more than 10.c kWh but I was charged 21.8c.
I signed contact with Ambit: fixed price kWh up to 1000kWh for my apartment. was told by rep Doug Parker Exclusive Consultant Electricity Guru average no more than 10.c / kWh). About 2 weeks ago I had received mail " preparation letter" to prepare me for higher bill then usually! It was a little bit odd because nothing changed in my lifestyle! Yes, I used a little bit more energy to cool off my apartment but still stayed within kWh 1000!!! The Summer in Dallas is hot because it is DALLAS, TX Gezzzz !
My bill according to the signed contact should not exceed with all fees, taxes more then $100-$120.
I contacted the agent I was dealing with at the beginning and he simple told me his bill is also higher then normal because of the ... heat !
I decided to contact the same agent I signed originally agreement with.
I was told contact Ambient corporate they "will help me" - insane. I don't need any help. I want simple they honor prices I signed up for in the contract.
Doug Parker's response was unprofessional, insane, careless, and could say insults my IQ and dignity.
I decided to contact customers service but after spending 40 minutes awaiting for assistance gave up because I had to go back to work. Customers Service ours are M-F 8:00-6:00 Sat 10-5
I have no chance to resolve this issue over the phone.
I paid this bill but I'm want return overpaid amount, cancel service without any fee penalty, return my deposit & compensation for all inconvenience, waisted time.
I can't afford to pay another $250 for electricity bill. Creating the "payment option " it is not the option for me. I will never sign any agreement with ANY ELECTRICITY PROVIDER FOR 21.8c kWh!!!
Even today, 9/11/2019 despite the hot weather today only few electricity providers offer such high rates !!!! What is wrong with this company ?
I can't reduce electricity usage & put my heart on risk. Ambit and their sales people ruin customers life by misguiding, not telling the true about the product & consequences.
I paid this bill but I'm want return overpaid amount, cancel service without any fee penalty, return my deposit & compensation for all inconvenience, waisted time.
Ambit Energy ("Ambit") received a complaint from the Revdex.com regarding customer ***. In her complaint, Ms. is expressing concern over experience with an Independent Consultant ("IC") and rate increase. Please review below:
A review of the account confirms that Ms. processed an online enrollment on 02/01/2019 on the Ambit Wholesale Club ("AWC"). Please note, Ambit's records indicate that the customer never contacted our office for assistance or made an inquiry for the enrolled product.
Please find attached the contract documents sent to the customer at the time of her product selection. The EFL reflects Energy Charges per kWh of $0.0327 with the explanation that the price will vary depending on the ERCOT market and factors utilized for price calculation, 15-minute interval real-time pricing information will be used. In addition, the EFL informs the customer that the price listed is an average energy charge based on the North's Load Zone's most current historical data from the 2017 service period, therefore, the price reflected on the EFL may not be a the price at the time of billing. Please note, the historical data that is used will update accordingly each time we received information from the "Independent Market Monitor".
In addition, please find attached the Welcome Email the customer received regarding the AWC product which included a link to the Frequently Asked Questions (FAQ) document which was provided to Ms. during her enrollment for services with Ambit. This document is also available for the customer to access and review at any time in her My Ambit Account ("MAA") and provides further assistance with product details along with tips on how to track real-time prices and manage usage.
The complaint references the following invoices:
On 08/30/2019, Invoice 110E1A6 in the amount of $259.39 due by 09/16/2019 was mailed to the customer. This invoice was for the service period of 07/22/XXXX - XX/21/2019 and was billed at the applicable rate of $0.XXXXXX per kWh.
Please note, the invoice is attached for your review and the customer's invoice reflects the applicable data as received from ERCOT at the time of billing. As is customary industry practice, smart meter data and wholesale pricing information is subject to change.
As you are aware, August was a record month for real time prices due to extreme temperatures in Texas. The AWC product allows customers to pay real time rates for energy which have been historically below the average retail rate offered to customers on standard product plans in the industry. Due to record high temperatures we experienced in August, customers will see their highest bills of the year.
Please note, Ambit proactively sent usage reduction email notifications, such as the one attached, to our AWC participants advising of ways to reduce usage due to the increased electricity demand during the high temperatures. These pre-emptive email notifications were sent to customers, to keep them informed so that they could take initiatives to control their usage. Specifically, for Ms. notifications were sent during the period of 08/07/XXXX - XX/27/2019. In addition, a high bill awareness notification was sent to the customer on 08/29/2019. This notice also informs the customer of the payment plan availability, if this option is needed. Ambit does not have record of Ms. responding to these opportunities.
Ambit received a Drop Due to Switch transaction on 09/12/2019 effective the same day. An applicable Early Termination Fee ("ETF") of $205.33 ($199 + tax) was applied due to services cancelling prior to the term expiration.
In response to the high call volume that Ms. mentions in her response, Ambit experienced increased customer service wait times as one of our Outsourcers, Intel IBO - Bahamas Call Center was directly impacted by Hurricane Dorian. The temporary closure of this call center created a shortage of customer service representatives and longer than usual wait times. Ambit implemented alternate measures to help with service calls such as transitioning every available resource to assist with incoming calls.
Ambit regrets the circumstances that led to Ms. complaint. A final review of the account shows that Ms. was properly billed in accordance with the product plan's EFL using the available ERCOT data at the time of billing. As a customer gesture, a 30% energy charge discount will be applied to the account. Additionally, an adjustment has been made to the account in the amount of $205.33 ($199 + tax) for the previously billed ETF. This leaves the customer with balance due of $37.78. Please note, that we have taken proactive steps to ensure that our Field Compliance department is aware of the feedback provided by Ms.. Ambit Energy takes allegations of misleading sales tactics very seriously and works to ensure that this type of activity does not occur. I have attempted to contact Ms. to assist with the concerns referenced above, however, there was no response and I was unable to leave voicemail message, as the voicemail box has not been setup.
Should you have additional questions, please feel free to contact me directly at (XXX) XXX-XXXX.
Sincerely,
Elizabeth ***
Regulatory Compliance Specialist, Ambit Energy
XXX-XXX-XXXX
(The consumer indicated he/she DID NOT accept the response from the business.)
" as you are aware " "Due to record high temperatures we experienced in August, customers will see their highest bills of the year" This is TEXAS, Dallas !!! Are you aware if it!!! It was insane excuse to charge people ridiculous prices for energy! I used around 150kwh more than usual!y but still BELOW 1000kwh !!! agent Doug Parker was a liar who told me will never pay more than 10c / kWh. Yesterday I received another bill ... more than 250kwh cancelled service because I don't trust legalized thefts!!! My apartment is 726sf !! I normally paid bill like that for my house 3750sf when I was with TXU or any " normal" provider. Because of LIAR Doug Parker a bill for my house exceeded ... $999/ month !!! of course my husband is not going to pay for it!!! we used exactly the same amount of energy - even less than a year ago!
Make this story short. Mr Parker misguided 1. my rates will never go up if I will stay below $1000kWh, 2 .he is for me to help me resolve issues - another lie- any time I was asking for help he always said I had to call corporate office because he has no power to do anything !!! He was simple useless, he wanted only create pyramid of people in his business circle. I can not believe how Mr. Parker could go so far. When I contacted him and asked for explanation he said ... his bill also was higher then normal !!!!! Really ? I should pay $260 /month for 800kwh for 736sf apartment because the summer was hot ??? I'm making 15/h, working g very hard to survive. Just filed bancrupcy and have fresh start. I paid one more time once again $260, saving money for food, doctor visit to pay extremely high bill. I just received another one for$ 250 ( cancelation fee and other fees ). I'm asking to release me from cancelation fee because I HAD TO cancel this service in order to survive!!!!
If mister Doug Parker will not release me from this insane payment, return money for overpaid previous bill, apologize for wasted time over the phone I'm going to use my private influence to expose him, this Ambit legalized crime organization by publishing my bills, agreements, names to protect other people. All bills are available upon requests.
In response to the customer's additional information received:
Ambit Energy ("Ambit") received a complaint from the Revdex.com regarding customer ***. In her complaint, Ms. is expressing concern over experience with an Independent Consultant ("IC") and rate increase. Please review below:
A review of the account confirms that Ms. processed an online enrollment on 02/01/2019 on the Ambit Wholesale Club ("AWC"). Please note, Ambit's records indicate that the customer never contacted our office for assistance or made an inquiry for the enrolled product.
Please find attached the Welcome Email the customer received regarding the AWC product which included a link to the Frequently Asked Questions (FAQ) document which was provided to Ms. during her enrollment for services with Ambit. This document is also available for the customer to access and review at any time in her My Ambit Account ("MAA") and provides further assistance with product details along with tips on how to track real-time prices and manage usage. In addition, please find attached the contract documents sent to the customer at the time of her product selection.
The EFL reflects Energy Charges per kWh of $0.0327 with the explanation that the price will vary depending on the ERCOT market and factors utilized for price calculation, 15-minute interval real-time pricing information will be used. In addition, the EFL informs the customer that the price listed is an average energy charge based on the North's Load Zone's most current historical data from the 2017 service period, therefore, the price reflected on the EFL may not be a the price at the time of billing. Please note, the historical data that is used will update accordingly each time we received information from the "Independent Market Monitor".
Please review the following:
On 08/30/2019, Invoice 110E1A6 in the amount of $259.39 due by 09/16/2019 was mailed to the customer. This invoice was for the service period of 07/22/XXXX - XX/21/2019 and was billed at the applicable rate of $0.XXXXXX per kWh.
On 09/12/2019, Ambit received a Drop Due to Switch effective for the same day. Please note, that the Early Termination Fee ("ETF") applied to Ms. account was reversed and credited to her account as a customer service gesture.
On 09/23/2019, Final Invoice 144A9A3 in the amount of $252.09 due by 10/09/2019 was mailed to the customer. This invoice was for the service period of 08/21/XXXX - XX/12/2019 and was billed at the applicable rate of $0.XXXXXX per kWh.
Please note, these invoices are attached for your review and the customer's invoice reflects the applicable data as received from ERCOT at the time of billing. As is customary industry practice, smart meter data and wholesale pricing information is subject to change.
Ambit regrets the circumstances that led to Ms. complaint. A final review of the account shows that Ms. was properly billed in accordance with the product plan's EFL using the available ERCOT data at the time of billing. As a customer gesture, a 30% energy charge discount was applied to the account. This leaves the customer with balance due of $37.78. Please note, that we have taken proactive steps to ensure that our Field Compliance department is aware of the feedback provided by Ms.. Ambit Energy takes allegations of misleading sales tactics very seriously and works to ensure that this type of activity does not occur. I have attempted to contact Ms. to assist with the concerns referenced above, however, there was no response and I was unable to leave voicemail message, as the voicemail box has not been setup.
Should you have additional questions, please feel free to contact me directly at (XXX) XXX-XXXX.
Sincerely,
Elizabeth ***
Regulatory Compliance Specialist, Ambit Energy
214-270-1788
(The consumer indicated he/she DID NOT accept the response from the business.)
On 08/30/2019, Invoice 110E1A6 in the amount of $259.39 due by 09/16/2019 was mailed to the customer. This invoice was for the service period of 07/22/XXXX - XX/21/2019 and was billed at the applicable rate of $0.XXXXXX per kWh.
- Is this a resolution ?
Do you want me to pay a cancelation fee because I " did not not make any attempts " ? Their record did not indicated I made a calI ??? My patience was OVER after I seen my 45 minutes awaiting for a someone who will be able to pick up the phone !!!! This is not acceptable!!!! How they dare ? My record indicates I DID made an effort and lost 45 minutes of my time to speak with liers. Enough is enough. - Contact Sprint who was my provider and check a record. I'm not going to waste time for unproductive conversation with anyone with this company. It is clear. My phone is for me, not for
"Elizabeth ***
Regulatory Compliance Specialist, Ambit Energy
XXX-XXX-XXXX" - if she wants, she can make an effort an now contac me via mail. Why? because I'm busy person, work every day 9-6 and I can not PIC UP ANY CALLS !!!! On Sat I work as well ! If she knows my mail address to send me insane bills she can send me a mail as well.
I desired to cancel service with this dishonest provider because they do not desrve for any trust. Amen.
They salesperson lied me about rates. I could not put myself on risk and wait for another insane bill " because extremely hot weather in Dallas " - totally insane argument. I'm not going to pay this fee, going to move forward. COMA !
If I have to, will public everything online, includes names, circumstances, bills, contact tv and show the true and hidden lies.
Sincerely
My bill is $137 higher than last month's bill. I've called called 3 days and held for over an hour and a half. I cannot get through to resolve.
I need to dispute my bill. I have held for an hour and a half over the course of 3 days. I am very upset. I don't have time to hold for an extended period of time because of my work schedule.
I accessed my account through the online portal and, to make matters worse, the chat option has been disabled.
My bill is due 09/11/2019 and I'd really like to resolve this issue. I have been a customer with Ambit for 4 years and am willing to suspend my account with you all if my issue is not resolved.
Not to mention, when I have had to call customer service in the past, I've always had to request a supervisor because the service agents were not attentive to my need.
I cannot reach a customer service agent. Today, 09/10/2019, makes my third day calling to dispute my bill. I have left numerous requests for a call back through Ambit's automated system and the online portal. No one has called me back.
Customer Assertion from Complaint Note:
My bill is $137 higher than last month's bill. I've called called 3 days and held for over an hour
and a half. I cannot get through to resolve. I need to dispute my bill. I have held for an hour and
a half over the course of 3 days. I am very upset. I don't have time to hold for an extended period
of time because of my work schedule.
I accessed my account through the online portal and, to make matters worse, the chat option has
been disabled.
My bill is due 09/11/2019 and I'd really like to resolve this issue. I have been a customer with
Ambit for 4 years and am willing to suspend my account with you all if my issue is not resolved.
Not to mention, when I have had to call customer service in the past, I've always had to request
a supervisor because the service agents were not attentive to my need.
Consumer's Desired Resolution:
I cannot reach a customer service agent. Today, 09/10/2019, makes my third day calling to
dispute my bill. I have left numerous requests for a call back through Ambit's automated system
and the online portal. No one has called me back
Issues and Resolutions:
Ambit Energy ("Ambit") received a complaint from the Revdex.com regarding
customer Kristie ***. In her complaint, Ms. is expressing concern over a billing dispute
and customer service. Please review below:
Records confirm that Ms. has been an Ambit Energy customer as of 10/01/2015 and was
currently enrolled in the Lone Star Core product. She was on this variable product due to no
response to the letter she received 09/16/2018. Please see contract documents attached. 08/02/19: Invoice 064F2A3 in the amount of $208.29 due by 08/19/2019 was mailed
(attached). Payment was made by credit card for the entire balance due on 08/10/2019.
08/23/2019: Invoice 098F7C7 in the amount of $337.00 due by 09/11/2019 was mailed
(attached).
09/12/2019: A disconnection notice (attached) for the past due amount of $337.00 was
mailed (attached). The due date to receive the past due amount was 09/23/2019. The
scheduled disconnection date was 09/24/2019. Please note, an applicable disconnection
notice fee was billed of $10.02 ($10.00 + tax).
09/21/2019: Ms. contacted Ambit regarding her account status. The Ambit
representative advised the customer of the current available products and waiver of Early
Termination Fee ("ETF") should the customer choose to complete a product change. Ms.
*** accepted and completed a product change to the Lone Star Classic 6 with a fixed
rate of $0.0532 per kWh. Please see attached contract documents for this product. Please
note, a re-rate request was submitted. The customer received an adjustment credit in the
amount of $143.21 + tax.
09/24/2019: Invoice 147E6A8 in the amount of 276.39 due by 10/11/2019 was mailed
(attached).
In response to not being able to reach Ambit, Ambit experienced increased service wait times as
one of our Outsourcers, Intel IBO - Bahamas Call Center was directly impacted by Hurricane
Dorian. The temporary closure of this call center created a shortage of customer service
representatives. Ambit implemented alternate measures to help with service calls such as
transitioning every available resource to assist with the calls. Ambit apologizes for any
inconvenience this may have caused.
Ambit regrets the circumstances that led to Ms. complaint. An Ambit representative
was able to speak to Ms. and assisted the customer with the referenced concerns. Ms.
*** did not experience disconnection activity and did not have further questions or concerns.
Should you have additional questions, please feel free to contact me directly at (214) 270-1788.
Sincerely
Rate increase from 0.045/kwh to 0.155 without any notice, it's over 333% increasing. I feel unprotected and misleading to a extreme high rate plan.
I sign up Ambit Energy 06/14/19 with wholesale club plan that they promote with average $0.098/kwh. My first bill is charged 0.045 dated 07/25/19. But my second bill is received on 08/28/19 for a extreme high charge of $0.155/kwh without any notice of rate changing significantly for over 333% increasing. I'm unhappy about the misleading of this floating rate product that I have contracted with, that I was not aware of they won't do any notice before increasing the rate with a reasonable range increase. I asked to switch to a fixed plan and ask for credit for the difference I had been charged for, they refuse and only offer 20% discount. I don't feel reasonable and I feel unprotected by this plan Ambit Energy has been offered. As a consumer I believe I have the right to receive notice of my bill change and offer me other option to control my energy bill in a reasonable increase range. Therefore I am filing a claim again Ambit Energy.
My Ambit Energy account is : AXXXXXXX
I am asking for a price match with my August bill.
Ambit Energy ("Ambit") received a complaint from the Revdex.com regarding customer ***. In her complaint, Ms. is expressing concern over experiencing a rate increase. Please review below:
A review of the account confirms that Ms. processed an online enrollment and has been a customer of Ambit since 06/14/2019 on the Ambit Wholesale Club ("AWC").
Please find attached the contract documents sent to the customer at the time of her product selection. In addition, please find attached the Welcome Email the customer received regarding the AWC product which included a link regarding Frequently Asked Questions (FAQ) document that was provided to Ms. during her enrollment for services with Ambit. This document is also available for the customer to access and review at any time in her My Ambit Account ("MAA") and provides further assistance with product details along with tips on how to track real-time prices and manage usage.
As you are aware, August was a record month for real time prices due to extreme temperatures in Texas. The AWC product allows customers to pay real time rates for energy which have been historically below the average retail rate offered to customers on standard product plans in the industry. Due to record high temperatures we experienced in August, customers will see their highest bills of the year. The complaint references the following invoices:
On 07/25/2019, Invoice 053G7D5 in the amount of $137.65 due by 08/12/2019 was mailed to the customer. This invoice was for the service period of 07/01/XXXX - XX/16/2019 and was billed at the applicable wholesale rate of $0.XXXXXX.
On 08/28/2019, Invoice 098B0D2 in the amount of $540.03 due by 09/13/2019 was mailed to the customer. This invoice was for the service period of 07/16/XXXX - XX/14/2019 and was billed at the applicable rate of $0.XXXXXX.
Please note, the invoices are attached for your review and the customer's invoice reflects the applicable data as received from ERCOT at the time of billing. As is customary industry practice, smart meter data and wholesale pricing information is subject to change.
The EFL reflects Energy Charges per kWh of $0.0395 with the explanation that the price will vary depending on the ERCOT market and factors utilized for price calculation, 15-minute interval real-time pricing information will be used. In addition, the EFL informs the customer that the price listed is an average energy charge based on the Houston Load Zone's most current historical data from the 2018 service period, therefore, the price reflected on the EFL may not be the price at the time of billing. Please note, the historical data that is used will update accordingly each time we received information from the "Independent Market Monitor".
Records show that Ms. contacted Ambit on 09/10/2019 regarding her account status. The Ambit representative advised the customer of the details of the AWC product. The Ambit representative also advised the customer of the current available products and waiver of the Early Termination Fee ("ETF") should the customer choose to complete a product change. Ms. accepted and completed a product change to the Lone Star Classic 6-month term product with a fixed rate of $0.0550 per kWh, contract documents are attached for your review.
Please note, Ambit proactively sent usage reduction email notifications, such as the one attached, to our AWC participants advising of ways to reduce usage due to the increased electricity demand during the high temperatures. These pre-emptive email notifications were sent to customers, to keep them informed so that they could take initiatives to control their usage. Specifically, for Mr. Desai notifications were sent during the period of 08/07/XXXX - XX/21/2019. In addition, a high bill awareness notification was sent to the customer on 08/29/2019. This notice also informs the customer of the payment plan availability, if this option is needed. Ambit does not have record of Ms. responding to these opportunities.
Ambit regrets the circumstances that led to Ms. complaint. A final review of the account shows that Ms. was properly billed in accordance with the product plan's EFL using the available ERCOT data at the time of billing. As a customer gesture, a 20% energy charge discount was applied to the account which led to a credit adjustment in the amount of $82.83. I contacted Ms. to assist with the concerns referenced above and she did not have additional questions.
Should you have additional questions, please feel free to contact me directly at (214) 270-1788.
Sincerely,
Elizabeth ***
Regulatory Compliance Specialist, Ambit Energy
214-270-1788
Ambit charged for 26 cents per KWH instead of 9.2 cents as per contract rate.
I am with ambit energy for many years. Recently, I received bill for $553.77 for 2033 units. I have signed up for wholesale club plan. The plan shows average rates for 500, 1000 and 2000 units. For 2033 units, I should be charged 9.0 cents per unit. However I was charged 21 cents per kwh + wholesale club fee. That made average price of 26.3 cents which is way higher than their advertised rate of 9.2 cents. They are really trying to reap their customers off.
I want original rate as per plan shows in the attached sheet for 2000+ units.
Ambit Energy ("Ambit") received a complaint from the Revdex.com regarding customer ***. In his complaint, Mr. is expressing concern over experiencing a rate increase. Please review below:
A review of the account confirms that Mr. has been a customer of Ambit since 10/19/2008. Records reflect that on 10/24/2018, the customer accessed his account via My Ambit Account (MAA) using his login credentials for the account referenced above and completed a product change to the Ambit Wholesale Club ("AWC").
Please find attached the contract documents the customer received and the Product Change Acknowledgment form that captures customer's online activity. Customers selecting the AWC product also had access to the following document, Frequently Asked Questions (FAQ) in addition to their EFL. All documents can be accessed at any time via MAA under My Messages.
As you are aware, August was a record month for real time prices due to extreme temperatures in Texas. The AWC product allows customers to pay real time rates for energy which have been historically below the average retail rate offered to customers on standard product plans in the industry. Due to record high temperatures we experienced in August, customers will see their highest bills of the year. The complaint references the following invoice:
On 08/30/2019, invoice 110C1J7 in the amount of $553.77 due by 09/16/2019 was mailed to the customer. This invoice was the service period of 07/22/XXXX - XX/21/2019 and was billed at the applicable wholesale rate of $0.XXXXXX per kWh.
Please note, the invoice is attached for your review and the customer's invoice reflects the applicable data as received from ERCOT at the time of billing. As is customary industry practice, smart meter data and wholesale pricing information is subject to change.
The EFL reflects Energy Charges per kWh of $0.0367 with the explanation that the price will vary depending on the ERCOT market and factors utilized for price calculation, 15-minute interval real-time pricing information will be used. In addition, the EFL informs the customer that the price listed is an average energy charge based on the South Load Zone's most current historical data from the 2017 service period, therefore, the price reflected on the EFL may not be the price at the time of billing. Please note that the historical data that is used will update accordingly each time we receive information from the "Independent Market Monitor".
Records show that Mr. contacted Ambit on 09/07/2019 regarding his account status. The Ambit representative advised the customer of the current available products and waiver of Early Termination Fee ("ETF") should the customer choose to complete a product change, however, Mr. declined. Records indicate that Mr. contacted Ambit once more on September 7th and completed a product change to the Lone Star 6-month term product with a fixed rate of $0.0532 per kWh.
Please note, Ambit proactively sent usage reduction email notifications, such as the one attached, to our AWC participants advising of ways to reduce usage due to the increased electricity demand during the high temperatures. These pre-emptive email notifications were sent to customers, to keep them informed so that they could take initiatives to control their usage. Specifically, for Mr. notifications were sent during the period of 08/07/XXXX - XX/21/2019. In addition, a high bill awareness notification was sent to the customer on 08/29/2019. This notice also informs the customer of the payment plan availability, if this option is needed. Ambit does not have record of Mr. responding to these opportunities.
Ambit regrets the circumstances that led to Mr. complaint. A final review of the account shows that Mr. was properly billed in accordance with the product plan's EFL using the available ERCOT data at the time of billing. As a customer gesture, a 10% energy charge discount was applied to the account which led to a credit adjustment in the amount of $43.72. I have attempted to contact Mr. to assist with the referenced concerns and there was no response. A voicemail was left asking him to please contact me directly for further assistance if needed.
Should you have additional questions, please feel free to contact me directly at (214) 270-1788.
Sincerely,
Elizabeth ***
Regulatory Compliance Specialist, Ambit Energy
XXX-XXX-XXXX
extremely high charges for the last 3 months comparing to a 12 months average company investigation results said no issue with the metar.
my average usage for 12 months between $25 - $90 on last June & July charges $1546.11
August charges $463,09
I called customer service to complain and they said that investigation will take place Case # DCXXXXXXX
I called for follow-up 3 times to see if there's any update and they said not yet and this will take 45 business days, last time I called asked to speak with manager and she said that will move me to special plan to reduce the total amount from $1755.83 to $819,60 just like that!
now I have to pay $294.95 before August 12th to avoid power outage,
today 9/7 I supment the payment of $294.95 and then they said the rest of amount $524.65 is due on 9/12 in order to avoid power outage, Again!
I do not understand what is going with this company and they never admitted that was something wrong with metar or reading,
I need you assist to get my money back, actually I have to pay in order to avoid power outage for my family apartment
refund my money back since i have no choice and pay is the only option to avoid power outage
Ambit Energy ("Ambit") received a complaint from the Revdex.com regarding customer ***. In his complaint, Mr. is expressing concern over invoice increase. Please review below:
A review of the account shows that Mr. is enrolled for services with Ambit for the service address referenced above. The customer was under the Lone Star Core variable product in which rates are subject to fluctuate.
Records show that on 06/25/2019 Ambit received usage transaction information for the service period of 05/23/XXXX - XX/24/2019 reflecting an actual usage reported of 6,166 kWh by the Transmission and Distribution Utility ("TDU") Oncor. The reported usage was higher than normal; therefore, the invoice was placed on hold by our Billing Department for further review. Additionally, as a proactive measure, a High Usage Dispute request was created via MarkeTrak #XXXXXXX and sent to the TDU for research and response. Ambit received the High Usage Dispute resolution informing of the readings and usage reported to be correct.
On 08/01/2019, invoice 060B7F0 in the amount of $1,383.68 due by 08/19/2019 is mailed (attached). This invoice reflected an actual usage reported by the TDU of 6,166 kWh for the service period of 05/23/XXXX - XX/24/2019 and 5,906 kWh for the service period of 06/24/XXXX - XX/24/2019.
Mr. contacted Ambit on 08/07/2019 requesting billing details. The Ambit representative informed the customer of the details as noted above. In addition, a second-High Usage Dispute request was initiated via MarkeTrak #XXXXXXX and sent to the TDU for processing pursuant to the customer's request. In addition, Ambit received a payment in the amount of $152.50 via ACH.
On 08/27/2019, invoice 104G8H9 in the total amount of $1,755.83 is mailed. This invoice contained a current balance due by 09/12/2019 of $524.65 along with a past due balance of $1,231.18. In addition, this invoice reflected an actual usage of 2,860 kWh reported by the TDU for the service period of 07/24/XXXX - XX/23/2019.
Ambit received the results of the second High Usage Dispute initiated on 08/07/2019, confirming that the usage readings were accurate, therefore, no adjustments were warranted. Please note, Mr. was informed of the High Usage Dispute resolution each time the results were received for each case along with his account balance details.
On 09/03/2019, a disconnection notice for the past due amount of $1,231.18 due by 09/13/2019 is mailed (attached).
Ambit regrets the circumstances that led to Mr. complaint. A final review of the account shows that the customer was properly billed according to usage transactions received by the TDU. High Usage Dispute requests were submitted separately, on two occasions, which confirmed readings to be correct. In addition, Mr. completed a product change to the Texas Basics 12-month tiered product which has an applicable rate depending on the usage consumed. As a customer gesture, the Ambit representative offered to conduct a re-rate adjustment for the last 2 invoices to the current renewed product. In addition, the customer processed payments in the amount of $294.95 and $524.65 via ACH leaving the account current with no balance due.
Should you have additional questions, please feel free to contact me directly at (972) 813-0396.
Sincerely,
Marysol ***
Regulatory Compliance Specialist, Ambit Energy
972.813.0396
Was not on a flex plan. I was on a fixed plan. They charged me at 2.6 watts ($60) for my first month bill. Charged me 10.2 watts ($120) FOR MY SECOND BILL WITH LOWER WATTS USAGE. Charged me 22.6 watts($343.59) for my third bill. Each month according to their grid I use less watts but my bill is constantly going up. Their claim is the price of energy went up without any notification to me of the increase. Would like for you to investigate this company and let me know if I have any legal action that I can make. All conversation was recorded. My account number is AXXXXXXX. Please notify me after 7p.m. because I work during the day. I would appreciate a response before this bill is due on the 13th of this month.
Billing Adjustment Adjust my bill to the proper amount or if necessary please proceed with legal action.
Ambit Energy ("Ambit") received a complaint from the Revdex.com regarding customer ***. In his complaint, Mr. is expressing concern over invoice increase. Please review below:
A review of the account shows that Mr. enrolled for services with Ambit online on 04/23/2019 for the service address referenced above. The customer enrolled under the Ambit Wholesale Club ("AWC"). Please note, the AWC is not a fixed rate product. Ambit's records indicate that the customer never contacted our office directly regarding product concerns or inquiry.
Contract documents sent to the customer at the time of enrollment reflect Energy Charges per kWh of $0.0327 with the explanation that the price will vary depending on the ERCOT market and factors utilized for price calculations, 15-minute interval real-time pricing information will be used. Therefore, the price reflected on the contract documents may not be the price at the time of billing.
Customers selecting the AWC product also had access to the Frequently Asked Questions ("FAQ") document. This document provided further assistance with product details along with tips on how to track real-time prices and manage usage.
Please see below and find attached, the customer's billed invoices which reflect the applicable data received from ERCOT at the time of billing. As is customary industry practice, smart meter data and wholesale pricing information is subject to change.
05/29/2019: Invoice 966G8E0 in the amount of $55.05 due by 06/14/2019 was mailed for service period of 04/24/XXXX - XX/20/2019 billed at the applicable wholesale rate of $0.XXXXXX per kWh.
06/28/2019: Invoice 014C9C8 in the amount of $59.66 due by 07/15/2019 was mailed for service period of 05/20/XXXX - XX/19/2019 billed at the applicable wholesale rate of $0.XXXXXX per kWh.
07/30/2019: Invoice 060C5C6 in the amount of $127.87 due by 08/15/2019 was mailed for service period of 06/19/XXXX - XX/19/2019 billed at the applicable wholesale rate of $0.XXXXXX per kWh.
08/29/2019: Invoice 108J2G7 in the amount of $343.59 due by 09/16/2019 was mailed for service period of 07/19/XXXX - XX/20/2019 billed at the applicable wholesale rate of $0.XXXXXX per kWh.
August was a record month for real time prices due to extreme temperatures in Texas. The AWC product allows the customer to pay real time rates for energy which have been historically below the average retail rate offered to customers on standard product plans in the industry. Due to record high temperatures we experienced in August, customers will see their highest bills of the year.
Please note, Ambit proactively sent usage reduction email notifications such as the one attached to our AWC participants advising of ways to reduce usage due to the increased electricity demand during the high temperatures. In addition, a high bill awareness notification was sent to the customer on 08/29/2019. This notice also informs the customer of the payment plan availability, if this option is needed. Ambit does not have record of Mr. responding to these opportunities.
Records show that Mr. contacted Ambit on 09/04/2019 regarding his account status. The Ambit representative advised the customer of the details of the AWC. The Ambit representative also assisted the customer with completing a product update with Ambit to better fit his needs. The customer completed a product update to the Lone Star Classic 6-month term with a fixed rate of $0.0532 per kWh.
Ambit regrets the circumstances the led to Mr. complaint. A final review of the account shows that Mr. was properly billed in accordance to the selected enrolled product. As a customer gesture, a 10% energy discount adjustment will be applied to the account.
Should you have additional questions, please feel free to contact me directly at (972) 813-0396.
Sincerely,
***
Regulatory Compliance Specialist, Ambit Energy
972.813.0396
Ambit energy overcharged my electricity bill. The price rate charged, is three times higher than my service plan. I want a full refund for overcharge.
! The company did not notify me of a large, unprecedented rate increase. When I bought the electricity plan from Ambit, I talked with its representative who ensured me that the electricity rate will be fixed 8.8c per kwh for 1 year until March 31, 2020. Getting this surprising bill, I contacted Ambit c
e and talked with its representative. I requested to fix my bill. He told me that he can not fix the bill but can give 10% credit back. I wanted to talk with his manager, but he got me connected to his supervisor who said the same as he told. They also told that it was the current market rate. I told them I bought fixed rate. I told them to check my initial call records which would prove that I took fixed rate and they told it is not possible to get those phone calls audio records. After that talk I requested her to give her manager, she told manger will call me back later. But 3 days have passed did not get any call. Meanwhile I tried to get them, but could not get connection by waiting hours after hours via their customer service. Now I want to make formal complaint against Ambit for this unauthorized bill. I believe that they overcharged me illegally. Please help me to fix the bill. They used predatory tactics to obtain my business and then absolutely mugged me. It is my understanding that it is illegal to charge more than the fixed rate. I want a full refund for the overcharges beyond 8.8 cents per kwh and they will keep the same rate until the end of the current contract.
I bought Ambit energy plan "Ambit Wholesale Club" at 8.8 cent per kWh on March 30, 2019. Until August I did not check carefully all things in the electricity bill, because it looked normal. However, August electricity bill made me shocked. During August, I used 2166.80 kWh and Ambit charged me $549.66 at 24.6 cents per kWh rate. The electricity price rate is three times higher than my service plan's rate. For July I used 1738.6 kwh and they charged me $156.03 at 8.7 cents per kWh rate. For August Ambit energy illegally raised electric supply rate without proper notification. They increased my kWh charge thrice the average fixed rate. That's a rip of
I want a full refund for the overcharges beyond 8.8 cents per kWh and they will keep the same rate until the end of the current contract.
Ambit Energy ("Ambit") received a complaint from the Revdex.com regarding customer Sm ***. In his complaint, Mr. is expressing concern over the rates and charges.
A review of the account confirms Mr. signed up for services with Ambit Energy and processed an online enrollment on 03/30/2019 for the Ambit Wholesale Club ("AWC").
Please find attached the contract documents sent to the customer during his online enrollment for services with Ambit which included the AWC product details and a link to the Frequently Asked Questions (FAQ) document. This document is also available for the customer to access and review at any time, by logging into his My Ambit Account ("MAA"), and it provides further assistance with product details along with tips on how to track real-time prices and manage usage.
August was a record month for real time energy prices due to extreme temperatures in Texas. The AWC product allows customers to pay real time rates for energy which have been historically below the average retail rate offered to customers on standard product plans in the industry. Due to record high temperatures we experienced in August, customers will see their highest bills of the year.
Please review of the following invoices:
On 08/01/2019, Invoice 065B9H0 in the amount of $156.03 due by 08/19/2019 was mailed to the customer. This invoice was for the service period of 06/24/XXXX - XX/24/2019 and was billed at the applicable wholesale rate of $0.XXXXXX per kWh.
Please note, on 08/02/2019 Ambit received a payment in the amount of $156.03 via ACH.
On 09/03/2019, Invoice 114B1C3 in the amount of $549.66 due by 09/19/2019 was mailed to the customer. This invoice was for the service period of 07/24/XXXX - XX/23/2019 and was billed at the applicable wholesale rate of $0.XXXXXX per kWh.
Please note, these invoices are attached for your review and the customer's invoice reflects the applicable data as received from ERCOT at the time of billing. As is customary industry practice, smart meter data and wholesale pricing information is subject to change.
The EFL reflects Energy Charges per kWh of $0.0327 with the explanation that the price will vary depending on the ERCOT market and factors utilized for price calculation, 15-minute interval real-time pricing information will be used. In addition, the EFL informs the customer that the price listed is an average energy charge based on the North Load Zone's most current historical data from the 2018 service period, therefore, the price reflected on the EFL may not be the price at the time of billing. Please note that the historical data that is used will update accordingly each time we receive information from the "Independent Market Monitor".
Please note, Ambit proactively sent usage reduction email notifications, such as the one attached, to our AWC participants advising of ways to reduce usage due to the increased electricity demand during the high temperatures. These pre-emptive email notifications were sent to customers, to keep them informed so that they could take initiatives to control their usage. Specifically, for Mr. notifications were sent during the period of 08/07/2019 - 09/05/2019. In addition, a high bill awareness notification was sent to the customer on 08/29/2019. This notice also informs the customer of the payment plan availability, if this option is needed. Ambit does not have record of Mr. responding to these opportunities.
Records show that Mr. contacted Ambit on 09/04/2019 regarding his account status. The Ambit representative advised the customer of the details of the AWC product. The Ambit representative also advised the customer of the current available products and waiver of certain fees should the customer choose to complete a product change; however, Mr. declined any of the available options.
Records reflect that Mr. contacted Ambit on 09/17/2019 regarding account status. The Ambit representative provided the customer with available product options. Mr. accepted and completed a product change to the Lone Star Classic 6-month term product with a fixed rate of $0.0532 per kWh. These contract documents are attached for your review.
Records show on 09/20/2019, a disconnection notice for the past due amount of $549.66 was mailed (attached). The due date to receive the past due amount was 09/30/2019. The scheduled disconnect date was 10/01/2019.
Records reflect that on 09/27/2019, Mr. contacted Ambit regarding payment assistance for the balance due in the amount of $507.28. The Ambit representative informed customer of the Deferred Payment Plan Agreement ("DPP") option. Mr. accepted and agreed to the terms of a DPP. Please note, customer was informed of the Switch Hold that would be placed on his account until the final payment was made. Customer also agreed and did not have further questions. Additionally, Ambit received a payment in the amount of $150.00 via ACH.
In response to not being able to reach Ambit, Ambit experienced increased service wait times as one of our Outsourcers, Intel IBO - Bahamas Call Center was directly impacted by Hurricane Dorian. The temporary closure of this call center created a shortage of customer service representatives. Ambit implemented alternate measures to help with service calls such as transitioning every available resource to assist with the calls. Ambit apologizes for any inconvenience this may have caused.
Ambit regrets the circumstances that led to Mr. complaint. A final review of the account shows that Mr. was properly billed in accordance with the product plan'EFL using the available ERCOT data at the time of billing. As a customer service gesture, a 20% energy charge discount was applied to the account which led to a credit adjustment in the amount of $84.76.
Should you have additional questions, please feel free to contact me directly at (214) 270-1788.
Sincerely,
Elizabeth ***
Regulatory Compliance Specialist, Ambit Energy
214-270-1788
They were no help with figuring out my bill issues.
Good afternoon,
We sincerely regret any negative experience you may have encountered with Ambit. Please feel free to contact us toll free at 1-877-282-6248 for further assistance.
Sincerely,
Elizabeth ***
Regulatory Compliance Specialist, Ambit Energy
Electric bill is never more than $350 in the summer and this bill is $1108.86. This is supposed to be a wholesale plan with the max KWH $.08.
Electric bill is never more than $350 in the summer and this bill is $1108.86. This is supposed to be a wholesale plan with the max KWH $.08.
they gave no warning that they were charging us $9 per kwh during peak times. Yes, it does get hot in texas in the summer but my bill for a 2252 sq foot house I was expecting a $3XX-XXX bill, not $1108.86! I cannot afford this and I need something to be done about it. I am not the only one complaining on their social media.
I want to pay a fair price for the electric I used last month. I was under the impression that I pay max $.08 per kwh.
Ambit Energy ("Ambit") received a complaint from the Revdex.com regarding customer ***. In her complaint, Ms. is expressing concern over the rates and charges.
A review of the account confirms that Ms. signed up for services with Ambit Energy and processed an online enrollment on 02/25/2019 for the Ambit Wholesale Club ("AWC").
Please find attached the contract documents sent to the customer during her online enrollment for services with Ambit which included the AWC product details and a link to the Frequently Asked Questions (FAQ) document. This document is also available for the customer to access and review at any time, by logging into her My Ambit Account ("MAA"), and it provides further assistance with product details along with tips on how to track real-time prices and manage usage.
August was a record month for real time energy prices due to extreme temperatures in Texas. The AWC product allows customers to pay real time rates for energy which have been historically below the average retail rate offered to customers on standard product plans in the industry. Due to record high temperatures we experienced in August, customers will see their highest bills of the year.
The complaint references the following the invoice:
On 09/04/2019, Invoice 116K2G6 in the amount of $1,108.86 due by 09/20/2019 was mailed to the customer. This invoice was for the service period of 07/26/XXXX - XX/27/2019 and was billed at the applicable wholesale rate of $0.XXXXXX per kWh.
Please note, these invoices are attached for your review and the customer's invoice reflects the applicable data as received from ERCOT at the time of billing. As is customary industry practice, smart meter data and wholesale pricing information is subject to change.
The EFL reflects Energy Charges per kWh of $0.0327 with the explanation that the price will vary depending on the ERCOT market and factors utilized for price calculation, 15-minute interval real-time pricing information will be used. In addition, the EFL informs the customer that the price listed is an average energy charge based on the North Load Zone's most current historical data from the 2017 service period, therefore, the price reflected on the EFL may not be the price at the time of billing. Please note that the historical data that is used will update accordingly each time we receive information from the "Independent Market Monitor".
Records show that Ms. contacted Ambit on 09/05/2019 regarding the account status. The Ambit representative advised the customer of the current available products and waiver of Early Termination Fee ("ETF") should the customer choose to complete a product change; however, Ms. declined and disconnected the call before further assistance could be offered.
Please note, Ambit proactively sent usage reduction email notifications, such as the one attached, to our AWC participants advising of ways to reduce usage due to the increased electricity demand during the high temperatures. These pre-emptive email notifications were sent to customers, to keep them informed so that they could take initiatives to control their usage. Specifically, for Ms. notifications were sent during the period of 08/06/XXXX - XX/05/2019. In addition, a high bill awareness notification was sent to the customer on 08/29/2019. This notice also informs the customer of the payment plan availability, if this option is needed. Ambit does not have record of Ms. responding to these opportunities.
Records reflect that on 09/06/2019, Ambit received a Drop Due to Switch transaction effective the same day. Please note, customer was not applied an ETF due to services cancelling prior to the term expiration.
Ambit regrets the circumstances that led to Ms. complaint. A final review of the account shows that Ms. was properly billed in accordance with the product plan's EFL using the available ERCOT data at the time of billing. As a customer service gesture, a 20% energy charge discount was applied to the account which led to a credit adjustment in the amount of $180.06. I have attempted to contact Ms. to assist with the referenced concerns and there was no response. A voicemail was left asking him to please contact me directly for further assistance if needed.
Should you have additional questions, please feel free to contact me directly at (214) 270-1788.
Sincerely,
Elizabeth ***
Regulatory Compliance Specialist, Ambit Energy
214-270-1788