Ambit Energy Holdings Reviews (%countItem)
Ambit Energy Holdings Rating
Address: 6555 Sierra Drive, Irving, Texas, United States, 75039
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I owned a property at the time of using the services of Ambit Energy. When I sold the property I made sure to pay all of my bills before closing.
In early 2018 I owned a property that was sold. I made sure all bills were paid. Later I received letters from Ambit energy stating that I owed them. This is not accurate. They have no proof that that I owe them money. Because of them and their false claims, my credit and my life has been impacted. They are reporting to the credit bureaus false information and cannot prove that I owe them this money.
I wish that you would make them stop reporting this inaccurate information on my credit reports immediately.
I NEED AMBIT ENERGY TO STOP REPORTING THIS FALSE CLAIM ON MY TRANSUNION CREDIT REPORT IMMEDIATELY.
Ambit Energy ("Ambit") received a complaint from the Revdex.com on behalf of ***. In his complaint, Mr. is expressing concern over a billed charges. Please review below:
A review of the account shows that Mr. completed a telephonic enrollment on 04/04/2018 for the service address referenced above.
Please review the following activity:
On 11/28/2018, Invoice 653B3H8 in the amount of $25.09 due by 12/14/2018 was mailed to the customer (attached). This final invoice was for the service period of 10/26/2018 - 11/26/2018.
Ambit received a Drop Due to Switch on 11/26/2018 effective for the same day (please excerpt below):
On 12/17/2018, A Last Chance Letter was mailed to the customer (attached). This notification informed the customer of the outstanding balance due in the amount of $25.09 due by 12/31/2018 to avoid being referred to a collection agency.
Ambit regrets the circumstances that led to Mr. complaint. Ambit respectfully contends that the written off balance in the amount of $25.09 is valid. A final review of the account shows that customer was properly billed accordingly to the last service period enrolled in.
Should you have additional questions, please feel free to contact me directly at (214) 270-1788.
Sincerely,
Elizabeth ***
Regulatory Compliance Specialist, Ambit Energy
214-270-1788
It's great! Just make sure you sign up for the FIXED RATE PLAN AT 4.4 CENTS PER Kwh NOT THE FLEXIBLE RATE. Also the fixed rate is for 12 MONTHS you need to keep you phone number AND your email address UPDATED WITH THEM. Also sign up for texts from them and you will be told as your year is ending. MAKE SURE you sign up again and you will be fine. And it is not a contract you can stop it at any time, yes it will take a few billing cycles to get off of it but did you notice that it also took a few billing cycles to get to ambit also?
I wish I could give a negative 10. This company signed me up on a plan at a very low rate and then my bill literally quadrupled. Not only did the bill increase 4x what is was quoted when I asked for some type of arrangement It was made and although I followed the terms of the arrangement my service continued to be interrupted. I am asking sir any assistance and/or accountability. Thanks.
I absolutely wish I could give zero stars. I was swindled into joining this sham of an electric company by someone who obviously gets paid for the sign on and then leaves the customers to this disgusting service. We started off with good rates...about three months into the guy that signed us on TEXTED me and said: "You need to hurry and change to the 6-month plan or you will be charged a large amount"...well we were charged anyway and our next energy bill was almost a thousand dollars. We are a family of two and a toddler, so there is no possible way we could have racked a bill that high. Then they expect us to pay for it right away. We have explained multiple times we can't and we would be happy to work something out. They did at first, and then we were a day late with the payment and we were told "no excuses".
They are now threatening to turn or electricity off, though we have made payments and kept our account up to date since then. This is a gross misuse of power and I hope that someday these people are faced with nearly a thousand dollar bill and no way to pay it. I sincerely hope the gentleman that signed us on and now is ignoring contact is facing the same issue.
I would NOT under ANY circumstances trust the company or the pricing they say is "great". You will be swindled in a matter of months. We cannot wait until our contract is up and we never have to see this name come across our eyes again.
They have an authorized switch hold after sending me documents it was removed.
ambit placed an unauthorized switch hold on my account taking my the right to switch my services. I called and was advised it would take 24-48 hours which demands me to pay $200 amount I am disputing to avoid my services from being interrupted. They did threatened that if I did not pay it......
I want the early termination waived, bill credited to zero and my deposit returned.
Ambit Energy ("Ambit") received a complaint from the Revdex.com regarding customer ***. In her complaint, Ms. is expressing concern over switch hold on account.
A review of the account confirms that Ms. signed up for services with Ambit and processed an online enrollment on 04/21/2019 for the Ambit Wholesale Club ("AWC"). Please find attached the contract documents sent to the customer during her online enrollment for services with Ambit.
Please review the following activity:
09/04/2019: Invoice 113D7C9 in the amount of $609.07 due by 09/20/2019 was mailed to the customer. This invoice was for the service period of 07/24/2019 - 08/23/2019 and was billed at the applicable wholesale rate of $0.180800 per kWh.
10/03/2019: Invoice 159K9H0 in the amount of $738.12 due by 10/21/2019 was mailed to the customer. This invoice was for the service period of 08/23/2019 - 09/24/2019 and was billed at the applicable wholesale rate of $0.059300 per kWh.
Records show that Ms. contacted Ambit on 10/07/2019 regarding payment plan options. The Ambit representative advised customer of current available payment product plan options. Ms. accepted and agreed to the terms of the Deferred Payment Plan Agreement ("DPP") and was informed of the Switch Hold that would be placed on her account until the final payment was made. The DPP document is attached for your review. Additionally, Ambit received a payment in the amount of $115.42 via credit card.
11/04/2019: Invoice 207J8H3 in the amount of $814.77 due by 11/20/2019 was mailed to the customer. Please note, a service interruption request was submitted due to nonpayment of $346.27 as the payment had not been received by the due date of 10/25/2019. The applicable disconnection fee in the amount of $15.03 was applied to the customer's account.
Additionally, Ambit received a payment in the amount of $652.50 via credit card. Services were reconnected and the applicable reconnection fee in the amount of $40.87 was applied to the customer's account.
11/21/2019: A disconnection notice for the past due amount of $191.67 was mailed to the customer (attached). The due date to receive the past due amount due was 12/02/2019. The scheduled disconnection date was 12/03/2019. Please note, a disconnect notice fee was billed to the customer's account in the amount of $10.02 ($10 + tax).
12/03/2019: Invoice 247C8C4 in the amount of $385.78 due by 12/19/2019 was mailed to the customer. This invoice was for the service period of 10/24/2019 - 11/22/2019 and was billed at the applicable wholesale rate of $0.030300 per kWh.
Please note, the referenced invoices are attached for your review and the customer's invoices reflect the applicable data as received from ERCOT at the time of billing. As is customary industry practice, smart meter data and wholesale pricing information is subject to change.
Ambit regrets the circumstances that led to Ms. complaint. Ambit respectfully contends that the switch hold was valid with prior written notification to the customer in which customer agreed to. Please note, customer received a Drop Due to Switch on 12/6/2019 effective for the same day. As a customer service gesture, a 20% energy charge discount was applied to the account which led to a credit adjustment in the amount of $61.65 and the Early Termination Fee was credited to customers account. The Switch Hold was removed and the customer's account is now cancelled with a credit balance in the amount of $4.46. This refund will be sent to the customer within the next 7-10 business days.
Should you have additional questions, please feel free to contact me directly at (XXX) XXX-XXXX.
Sincerely,
Elizabeth ***
Regulatory Compliance Specialist, Ambit Energy
XXX-XXX-XXXX
(The consumer indicated he/she ACCEPTED the response from the business.)
The account is closed and I owe them nothing.
However, for the record my $125 deposit was never mentioned.
I'm assuming they applied it and didn't just credit me as stated above but they did waive the early termination.
I'm not 100% satisfied but I don't have the time to deal with this any further.
very bad customer service very bad company I will never will go back again with them they overcharged in my last bill statement just because I decided to get another electricity provider service I suggest you dont do business with them they overcharged me 139 dollars in top of my 60 dollars balance remaining for 10 days of use when I asked about from what is that 139 dollars the person couldnt respond me with a good respond about the charges instead she said thats the average charge and I have to pay for it otherwise they will send that bill to collection and ruined my credit ,,,,,,,,,,,,,,,,BE AWARE DONT USE AMBIT SERVICES
Ambit priced me .09c kwh for a 1yr contract.& $200 cancellation fee.I canceled service after only 2 wks and was billed $500 @.50c a kwh !!!!!
I only went into contract with Ambit after being wrongfully told I couldn't transfer my previous provider. I agreed to Ambit contract for 1 yr over phone. I was told I would be billed .09c a kwh and $200 cancellation fee. I only used Ambit for 2wks and transferred back to my original provider. I then recieved a $500.00 bill from Ambit where I was being charged .50c a kwh + $200 cancellation fee. I called customer service and was told it was the correct fees per kwh and that price per kwh goes up & down as they base there prices off gas prices. I told them what I was told over phone when I entered into contract. I was told it wasn't right and I had to pay or it would go into collections and be reported to my credit report. I had no choice but to start a payment plan to pay off this outrageous electric bill. I have made 2 payments of $125.00 via my checking account towards $500.00 bill . I do not agree with it and am upset. But feel I have no choice but to pay or it will reflect poorly on my credit report. I was lied to about fees . I'm being robbed of my hard earned money and feel helpless. My account # with Ambit Energy is AXXXXXXX if you could please look into this. Who knows how many previous or current customers have been lied to about fees and ripped off same as me.
I want a refund of the .41c pkw of the 2 weeks I had service with Ambit. Also no negative reports to my credit from Ambit
Ambit Energy ("Ambit") received a complaint from the Revdex.com regarding customer ***. In her complaint, Ms. is expressing concern over the rates and charges.
A review of the account confirms that Ms. signed up for services with Ambit and processed an online enrollment on 08/09/2019 for the Ambit Wholesale Club ("AWC").
Please find attached the contract documents sent to the customer during her online enrollment for services with Ambit which included the AWC product details and a link to the Frequently Asked Questions ("FAQ") document. This document is also available for the customer to access and review at any time, by logging into her My Ambit Account ("MAA"), and it provides further assistance with product details along with tips on how to track real-time prices and manage usage.
Please review the following activity:
08/26/2019: Ambit received a Drop Due to Switch transaction effective for the same day.
09/03/2019: Invoice 112F1B1 in the amount of $479.33 due by 09/19/2019. This invoice was for the service period of 08/09/XXXX - XX/22/2019 and was billed at the applicable wholesale rate of $0.XXXXXX per kWh. This invoice included an Early Termination Fee ("ETF") due to services cancelling prior to the term expiration date in the amount of $201.46 ($199 + tax). As a customer service gesture, the ETF was reversed and credited back to Ms. account.
09/04/2019: Invoice 115G1H1 in the amount of $500.56 due by 09/20/2019. This final invoice was for the service period of 08/22/XXXX - XX/26/2019 and was billed at the applicable wholesale rate of $0.XXXXXX per kWh. This invoice included a past due balance in the amount of $479.33.
09/23/2019: A Last Chance Letter was mailed to the customer (attached). This notification informed the customer of the outstanding balance due in the amount of $500.56 due by 10/07/2019 to avoid being referred to a collection agency.
11/26/2019: Ambit received a payment in the amount of $125.50 via ACH.
Please note, the above-referenced invoices are attached for your review and the customer's invoices reflect the applicable data as received from ERCOT at the time of billing. As is customary industry practice, smart meter data and wholesale pricing information is subject to change.
The EFL reflects Energy Charges per kWh of $0.0327 with the explanation that the price will vary depending on the ERCOT market and factors utilized for price calculation, 15-minute interval real-time pricing information will be used. In addition, the EFL informs the customer that the price listed is an average energy charge based on the North's Load Zone's most current historical data from the 2018 service period, therefore, the price reflected on the EFL may not be the price at the time of billing. Please note, that the historical data that is used will updated accordingly each time we receive information form the "Independent Market Monitor".
Please note, Ambit proactively sent usage reduction email notifications, such as the one attached, to our AWC participants advising of ways to reduce usage due to the increased electricity demand during the high temperatures. These pre-emptive email notifications were sent to customer, to keep them informed so that could take initiatives to control their usage. Specifically, for Ms., notifications were sent during the period of 08/12/XXXX - XX/21/2019. In addition, a high bill awareness notification was sent to the customer on 08/29/2019. This notice also informs the customer of the payment plan availability, if this option is needed. Ambit does not have record of Ms. responding to these opportunities.
Records show that Ms. contacted Ambit on 10/01/2019 regarding available payment plans. The Ambit representative advised customer of the details of a payment extension. Customer accepted and agreed to the terms of a payment extension. The Ambit representative granted customer with a one-time courtesy payment extension for Invoice *** in the amount of $500.56. Additionally, Ambit received a payment in the amount of $125.14 via credit card.
Ambit regrets the circumstances that led to Ms. complaint and apologize for any inconveniences the customer may have experienced. A final review of the account shows that Ms. was properly billed in accordance with the product plan's EFL using the available ERCOT data at the time of billing. As a customer service gesture, a 20% energy charge discount was applied to the account which led to a credit adjustment in the amount of $47.67. No further adjustments are warranted. Ms. account is cancelled with no balance due.
Should you have additional questions, please feel free to contact me directly at (XXX) XXX-XXXX.
Sincerely,
Elizabeth ***
Regulatory Compliance Specialist, Ambit Energy
XXX-XXX-XXXX
Incorrect bill issued and when I questioned the bill and its inaccuracies was insulted and spoken down to by Supervisor Kadine after CSR became frustrated when I would not accept his "I don't know" answer.
t (in not so many words) but eluded to this. I hung up and called back and asked to speak to another Supervisor and of her own admission on several times that there was a mistake on the bill but could not explain why the mistakes could not be corrected and could not provide any reasons. She began to back peddle and begin to lie and make excuses why a new invoice could not be submitted but I still needed to blindly pay the bill.
Supervisor told me I was a liar and was an i
Billing Adjustment I want the bill to be corrected NOW (and not 1 year from now) the Supervisor Kadine terminated immediately. And an apology from the company for their irresponsibility of allowing their employees to speak to customers the way she did.
Ambit Energy ("Ambit") received a complaint from the Revdex.com regarding customer *** J ***. In her complaint, Ms. is expressing concern over the billed invoice. Please review below:
A review of the account shows that Ms. is enrolled for services with Ambit for the service address referenced above. Ms. was previously under the Lone Star Plus 24-month tiered product which had an applicable rate depending on the usage consumed. This product had an applicable Early Termination Fee ("ETF") of $199.00 if product/account was cancelled prior to the expiration date of 06/03/2021.
Records show that on 09/25/2019, Ms. completed a product change to the Lone Star Classic 6-month term with a fixed rate of $0.0508 per kWh. An ETF in the amount of $199.33 ($199 + tax) was applied due to the previous product ending prior to the term expiration. As a customer gesture, the ETF of $199.33 was removed and adjusted.
On 11/21/2019, invoice 237C9H6 in the amount of $306.47 due by 12/09/2019 is mailed. This invoice reflected the ETF of $199.33 along with the adjustment made for that amount, therefore, the customer was not billed for the ETF. The invoice also displayed the billed usage charges along with the applicable TDU fees, Ambit Home Services and taxes totaling an amount due of $306.47.
We apologize for any inconvenience the customer may have experienced with our Ambit representative. Please note, we will review all customer interaction with the Ambit representatives and any necessary feedback will be submitted for additional training and coaching.
Ambit regrets the circumstances the led to Ms. complaint. Further account review showed that the customer was properly billed and the invoice amount is accurate. Previous ETF charge was displayed in invoice as a previous charge that was adjusted for record purposes, however, the customer was not billed for ETF. The current balance due to $306.47 is valid and accurate. Should Ms. need payment plan assistance, she is encouraged to contact us for further assistance.
Should you have additional questions, please feel free to contact me directly at (972) 813-0396.
Sincerely,
Marysol ***
Regulatory Compliance Specialist, Ambit Energy
972.813.0396
I switched electric providers in October to 4Change and Ambit is trying to bill me for time in November at which time I wasn't even customer!
I switched electric companies because Ambit billed me $955 for one month of electricity. I could barely afford it but I paid then I switched. After switching they sent me bills for time I wasn't even with them since them and are putting me in collections which doesn't even make sense! I am seeking legal counsel to sue.
Don't bill me when I already left and nobody in their right mind is paying 900 a month for electricity. This is outrageous and outright unethical.
Ambit Energy ("Ambit") received a complaint from the Revdex.com regarding customer ***. In his complaint, Mr. is expressing concern over the rates and charges.
A review of the account confirms that Mr. had been a customer of Ambit since 10/14/2013. Records confirm that on 10/15/2018 the customer accessed his account and processed a product renewal to the Ambit Wholesale Club product ("AWC") via his My Ambit Account ("MAA") using his login credentials for the account number referenced above.
Please find attached the contract documents the customer received and the Product Change Acknowledgement form that captures the customer's online activity. All documents can be accessed at any time by the customer via MAA under My Messages. Customers selecting the AWC also have access to the AWC Frequently Asked Questions ("FAQ") document.
Please review the following activity:
09/13/2019: Invoice 133A1F5 in the amount of $955.83 due by 09/30/2019 was mailed to the customer. This invoice was for the service period of 08/06/XXXX - XX/05/2019 and was billed at the applicable wholesale rate of $0.XXXXXX per kWh.
10/15/2019: Invoice 177D5E9 in the amount of $437.62 due by 10/31/2019 was mailed to the customer. This invoice was for the service period of 09/05/XXXX - XX/04/2019 was billed at the applicable rate of $0.XXXXXX per kWh.
10/18/2019: Ambit received a Drop Due to Switch transaction effective for the same day.
10/29/2019: Invoice 199A0B7 in the amount of $788.28 due by 11/14/2019 was mailed to the customer. This final invoice was for the service period of 10/04/XXXX - XX/18/2019 and was billed at the applicable wholesale rate of $0.XXXXXX per kWh. This invoice included a past due balance in the among of $437.62 and an Early Termination Fee ("ETF") due to services cancelling prior to the term expiration date in the amount of $205.33 ($199 + tax).
11/15/2019: A Last Chance Letter was sent (attached) informing the customer of the outstanding balance due in the amount of $788.30 due by 11/30/2019 to avoid being referred to a collection agency.
Please note, the referenced invoices are attached for your review and the customer's invoices reflect the applicable data as received from ERCOT at the time of billing. As is customary industry practice, smart meter data and wholesale pricing information is subject to change.
The EFL reflects Energy Charges per kWh of $0.0395 with the explanation that the price will vary depending on the ERCOT market and factors utilized for price calculation, 15-minute interval real-time pricing information will be used. In addition, the EFL informs the customer that the price listed is an average energy charge based on the Houston's Load Zone's most current historical data from the 2017 service period, therefore, the price reflected on the EFL may not be the price at the time of billing. Please note that the historical data that is used will update accordingly each time we receive information from the "Independent Market Monitor".
Please note, Ambit proactively sent usage reduction email notifications, such as the one attached, to our AWC participants advising of ways to reduce usage due to the increased electricity demand during the high temperatures. These pre-emptive email notifications were sent to customers, to keep them informed so that they could take initiatives to control their usage. Specifically, for Mr., notifications were sent during the period of 08/07/XXXX - XX/05/2019. In addition, a high bill awareness notification was sent to the customer on 08/29/2019. This notice also informs the customer of the payment plan availability, if this option is needed. Ambit does not have record of Mr. responding to these opportunities.
Records show that Mr. contacted by Ambit on 11/20/2019 regarding the account status. The Ambit representative advised the customer of the details of the AWC. Additionally, Mr. was advised of the available payment plan options.
Ambit regrets the circumstances that led to Mr. complaint. A final review of the account shows that Mr. was properly billed in accordance with the product plan's EFL using the available ERCOT data at the time of billing. As a customer service gesture, a 20% energy charge discount was applied to the account which led to a credit adjustment in the amount of $142.16. Mr. 's account is cancelled with a balance due of $340.81. Additionally, the ETF that was previously assessed has been reversed and credited back to customer's account.
Should you have additional questions, please feel free to contact me directly at (XXX) XXX-XXXX.
Sincerely,
Elizabeth Perez
Regulatory Compliance Specialist, Ambit Energy
XXX-XXX-XXXX
Failure to disclose when asked
I would like to say how disappointed I am with the customer service at Ambit Energy. Three times I've spoken with them and each time I have been told one thing and then somthing different occurred. Or the change didn't even go thru. I am asking customer service for the exact charges per kw: all the charges, everyone's charges including ambit and am told for 18 minutes and 29 seconds: (there are no other per kw charges, period)!
After I mentioned the EFT agreement and it is showing additional per kw charges, She informed me (customer service is not required to disclose per kw charges, charged by TDU or others)! NOT REQUIRED TO DISCLOSE! I did not have a computer with me so I could not look them up
What the heck? So after specifically, over and over asking her for the other kw charges she consistently said that there are none. WOW SO DECEPTIVE!
I argued with her for full disclosure and Finally got her to disclose how much TDU Charges per kilowatt hr. I did not have a computer with me so I could not look them up.
WOW, I am calling this deceptive trade practices. I cant believe your customer service department has gone so far downhill. She even kept talking over me and would not listen to my questions. She was evading my direct questions on PURPOSE and was trying to deceive me. I understand the TDU charges and I was trying to get her to break them down.
I cant image being an elderly person and not getting all the information needed to make an informed decision.
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I had asked them exact charges per kw. I need them to honor the price that I was told 5.9 flat price per kw. I was told over and over no other fees per kw. If you cant help me then please send them a letter or an investigation on their not disclosing other Price per kw. Especially when asked. My big thing is when customer service stated that no disclosure is required by them, that they dont have to disclose other per kw charges charged by ONCOR (TDU?)when directly asked for almost 20 minutes. THIS IS DECEPTIVE
Ambit Energy ("Ambit") received a complaint from the Revdex.com regarding customer ***. In her complaint, Ms. is expressing concern over product details. Please review below:
A review of the account shows that on 02/02/2019, the customer completed a product change online to the Ambit Wholesale Club ("AWC"). Ambit does not have record of the customer Ambit regarding a product inquiry for the updated product. Please note, the AWC is not a fixed product.
Contract documents sent to the customer upon the product update reflect Energy Charges per kWh of $0.0314 with the explanation that the price will vary depending on the ERCOT market and factors utilized for price calculations, 15-minute interval real-time pricing information will be used. Therefore, the price reflected on the contract documents may not be the price at the time of billing. In addition, contract documents inform the customer of details on the applicable Transmission and Distribution Utility ("TDU") charges and that these charges will be passed *** to the customer as billed from the TDU. Ambit does not determine the applicable TDU billed charges.
Customers selecting the AWC product also had access to the Frequently Asked Questions ("FAQ") document. This document provided further assistance with product details along with tips on how to track real-time prices and manage usage.
Records show that the customer contacted Ambit on 11/06/2019 regarding account status. The Ambit representative informed the customer of account and product details.
Ambit regrets the circumstances that led to Ms. complaint. Records show that the customer was billed in accordance to the selected product. Contract documents display product and TDU charge details.
Should you have additional questions, please feel free to contact me directly at (XXX) XXX-XXXX.
Sincerely,
***
Regulatory Compliance Specialist
972.813.0396
This company changed my plan after the first year without my knowledge, and then charged me at least twice per month for month to month plan for 4 yr.
When I called to rectify, they said they would adjust one month only if I signed another contract. This company knowingly acted in bad faith and is taking advantage of its customers by overcharging or changing plans without notice. My losses are at least $2,000.00. I have paid over twice the going rate for electricity for about four years.
I would like my bill adjusted going back to the beginning of the second year to what my agreed rate was. Anything over that is bad faith. I have not yet done the math to figure total losses.
Ambit Energy ("Ambit") received a complaint from the Revdex.com regarding customer ***. In his complaint, Mr. is expressing concern over experiencing an invoice increase. Please review below:
A review of the account shows that Mr. has been enrolled for services with Ambit since 09/24/2014. The customer was previously under the Lone Star Select 12-month term with a fixed rate of $0.0978 per kWh.
On 08/23/2015 and 09/07/2015, renewal notices were sent to the customer informing him that his current product was about to expire and ways to complete a product update.
Ambit did not receive a response, therefore, his account transitioned to the Texas Select variable product. Please note, rates are subject to fluctuate with this variable product.
Records show that the customer did not contact Ambit until 11/05/2019 regarding account status. The Ambit representative informed the customer of the product expiration and renewal of product not completed. The Ambit representative offered to assist the customer with completing a product renewal with Ambit to a product to better fit his needs along with a one-month re-rate, to which the customer declined.
Ambit regrets the circumstances that led to Mr. complaint. A final review of the account shows
that the customer was properly noticed, in writing, prior to the expiration of his current product.
Therefore, no adjustments are warranted. Ambit does not have record of the customer contacting Ambit
regarding billing inquiries until 11/05/2019. The customer is encouraged to complete a product renewal
with Ambit to a product to better fit his needs via online or by contacting our customer service
department.
Should you have additional questions, please feel free to contact me directly at (XXX) XXX-XXXX.
Sincerely,
***
Regulatory Compliance Specialist, Ambit Energy
972.813.0396
(The consumer indicated he/she DID NOT accept the response from the business.)
As previously stated to Ambit, I never received any notice of change and was on auto pay, so did not look at the bill or account. They cannot prove that I got them and there are many other explanations as to why I didn't get them. This is deceitful and predatory, and they had plenty of other ways to get ahold of me. It appears as though this system they have of taking advantage of their customers is by design. So, they know they are overcharging, but really don't want to do anything about itor they could have. Two letters that I did not get four years ago is their excuse to charge me double the going rate for four years. My word against theirs, but it is obvious who is in the wrong. As stated before, endless effort will be put into making sure they cannot prey on other customers, unless they show that that can do the right thing by meas a current customer.
Ambit regrets the circumstances that led to Mr. complaint. Renewal notices were sent to the customer informing him that his current product was about to expire. Please note, Ambit does not have record of returned mail. In addition, the customer has the ability to view these renewal notices in his My Ambit Account ("MAA") online. The customer's billed invoices also display the product the customer is currently enrolled in. The customer is encouraged to complete a product renewal with Ambit to a product to better fit his needs. The customer has the ability to complete a product renewal via online or by contacting our customer service department. Should the customer complete a product renewal, a one-month re-rate can be conducted.
Should you have additional questions, please feel free to contact me directly at (XXX) XXX-XXXX.
Sincerely,
***
Regulatory Compliance Specialist, Ambit Energy
972.813.0396
This would be a negative rating if possible. After being a home owner for 20+ years, I've never had a utility company be untrustworthy as Ambit!!!!!!!! Please stay away and save yourself multiple headaches. Billing charges are very unclear, they have a "miscellaneous charge" and that means basically they can secretly charge you whatever they want because it is not itemized to explain those charges. Their customer service rep contradict each other, one said it was a credit and the other(supervisor) said it was a charge. Who can you trust!!! Hate Ambit!!!
Ambit- don't send me a response with an 1-800# to call you back!!! no trust!!!
I have been with a bit for nearly 4 years. My bills were great. Never got a bill over 130.00 dollars but when I saw my bill for October it was 384.00 dollars I almost jumped through the roof. So I called them and was told that my rate went up. This is *** I won't pay that bill. They are scammers and I don't care if the cut my service off. I guess they saw that I always paid my bill on time. So they probably thought oh a real good paying customer.
Misleading the consumer, false advertising with the expectation to fool consumers,
I have been with Ambit Energy for 7-8 years and I have been a loyal customer. Over the past year I noticed progressive increases within my billing statements, but nothing which was too concerning. When I was up for contract renewal, I reviewed all the plans available and noticed that Ambit had been promoting it Ambit Wholesale plan. I watched videos regarding it and also studied the average kWh which was determined to be 10.1 cent per KwH. I determined after further review it could be the plan for me. I received my bill the 1st month.. I didn't see anything out of the ordinary. The following month, I received a bill for almost $700. I was shocked and convinced that it was an error. I called the following day to speak to someone. She then proceeded to tell me it is a variable program and did I receive the email stating that the month of August due to high usage that people could set up payment plan regarding the account. I first let her know that it does not state that it is a variable rate plan.. it calls itself a wholesale plan with an average rate of 10.1 cent per KwH. She told me that my plan went o as high as 19.1cent per kWH. That is far from the average noted online. I told her that I felt like it was misleading and at no time does it state it bold print that this is a variable rate plan. I would have never chosen this if I knew this. I have been with the company almost 8 years and have had no problems selecting plans. She then told me she could discount my bill by 10% which I told her was nonsense and she was not providing me anything. She also gave me the option to change a new plan without a termination fee... which I told her I was likely not interesting in. It seems that Ambits business practices have changed and I don't think I should continue with a company I do not trust at this point.
In my opinion... Ambit is fully aware of what they are doing. Nothing is new under the sun. They went from a company offering incentives to stripping everything away. Now they are finding a slippery slope ways of deceiving the consumer in order to gain more cash from them. THEY ARE DOWN RIGHT DISHONEST. It is called deceptive practices and they should be throughly investigated. After that conversation, 3 days later I switched providers to Reliant Energy. I felt they left me with no choice because Ambit was being really stupid. My bills are no where near what Ambit was charging me.. even with heavy usage. Research them immediately. Something is going on and they are a shoddy company.
Reduce my bill and take away those outlandish charges. Also, they are trying to charge me a $199 cancellation fee that they said they were going to take off.
Ambit Energy ("Ambit") received a complaint from the Revdex.com regarding customer ***. In her complaint, Ms. is expressing concern over experiencing an invoice increase. Please review below:
A review of the account shows that on 07/15/2019, the customer completed a product change online to the Ambit Wholesale Club ("AWC"). Ambit does not have record of the customer contacting Ambit regarding a product inquiry for the updated product. Please note, the AWC is not a fixed product.
Contract documents sent to the customer upon the product update reflect Energy Charges per kWh of $0.039500 with the explanation that the price will vary depending on the ERCOT market and factors utilized for price calculations, 15-minute interval real-time pricing information will be used. Therefore, the price reflected on the contract documents may not be the price at the time of billing.
Customers selecting the AWC product also had access to the Frequently Asked Questions ("FAQ") document. This document provided further assistance with product details along with tips on how to track real-time prices and manage usage.
On 08/13/2019, invoice 074H4G3 in the amount of $291.17 due by 08/29/2019 is mailed for the service period of 06/28/209 - 07/30/2019 in which 21 days were billed at the applicable wholesale rate of $0.036400 per kWh.
On 09/06/2019, invoice 119A3K1 in the amount of $724.55 due by 09/23/2019 is mailed for the service period of 07/30/2019 - 08/28/2019 billed at the applicable wholesale rate of $0.180100 per kWh.
Please find attached the customer's invoices which reflect the applicable data received from ERCOT at the time of billing. As is customary industry practice, smart meter data and wholesale pricing information is subject to change.
August was a record month for real time prices due to extreme temperatures in Texas. The AWC product allows the customer to pay real time rates for energy which have been historically below the average retail rate offered to customers on standard product plan in the industry. Due to record high temperatures we experienced in August, customers will see their highest bills of the year
Please note, Ambit proactively sent usage reduction email notifications such as the one attached to our AWC participants advising of ways to reduce usage due to the increased electricity demand during the high temperatures. A high bill awareness notification was sent to the customer on 08/29/2019. This notice also informs the customer of payment plan availability, if this option is needed.
Records show that on 09/11/2019, the customer contacted Ambit regarding her account status. The Ambit representative informed the customer of the details of the AWC. The Ambit representative offered to assist the customer with completing a product update with Ambit to a product to better fit her needs to which she declined.
Ambit received a cancellation request on 09/13/2019 effective the same day. An applicable Early Termination Fee of $205.33 ($199 + tax) was applied due to services cancelling prior to the term expiration.
Ambit regrets the circumstances that led to Ms. complaint. Review of the account shows that the customer was billed in accordance to the selected product. As a customer gesture, a 20% energy charge discount was applied to the account which led to a credit adjustment being applied in the amount of $111.02. In addition, the applicable early termination fee of $205.33 was waived. No further adjustments are warranted.
Should you have additional questions, please feel free to contact me directly at (XXX) XXX-XXXX.
Sincerely,
Marysol ***
Regulatory Compliance Specialist, Ambit Energy
972.813.0396
Ambit Energy has become robbers with the Ambit Wholesale Club.
Ambit Energy has become a joke. We have been customers for over 6 years. We have NEVER had a bill over $260 at maybe $.9 per kwh on a high end. Our contract was up for renewal and after speaking with our Ambit Consultant and seeing the advertisements for the Ambit Wholesale Club and how we can save money, we chose the Wholesale Club. Our following bill was elevated in cost, but we thought it was due to the billing cycle. We then got a random letter from Ambit saying that they wanted to give us heads up that our next bill would be "a little high" Our next bill was OUTRAGEOUS!! We paid Ambit a wholesale club fee to be CHARGED $.22 PER KWH!! OUR BILL FOR ONE MONTH WAS OVER $600!! This is so unacceptable. When I call to get to a point of resolution I am met with poor customer service and no understanding. For us to be price gouged like this is outrageous especially with us being customers for such a long time.
No where did we as customers, looking for the most economical choice for the resources we use, pay into a wholesale club to pay THE HIGHEST RATES WE HAVE EVER PAID - EVER!! There is no way this company really thinks this is a good choice for its customers.
DO NOT SIGN UP WITH AMBIT!!! It is not worth the hassle.
I would like to pay for the energy I used at the average rate I have paid over the time I have been an Ambit customer during the billing cycles that are currently due.
Ambit Energy ("Ambit") received a complaint from the Revdex.com regarding customer ***. In his complaint, Mr. is expressing concern over the rates and charges.
A review of the account confirms that Mr. has been a customer of Ambit since 11/27/2012. Records confirm that on 07/26/2019 the customer accessed account and processed a product renewal to the Ambit Wholesale Club product ("AWC") via his My Ambit Account ("MAA") using his login credentials for the account number referenced above.
Please find attached the contract documents the customer received and the Product Change Acknowledgement form that captures the customer's online activity. All documents can be accessed at any time by the customer via MAA under My Messages. Customers selecting the AWC also have access to the AWC Frequently Asked Questions ("FAQ") document.
As you are aware, August 2019 was a record month for real time prices due to extreme temperatures in Texas. The AWC product allows customers to pay real time rates for energy which have been historically below the average retail rate offered to customers on standard product plans in the industry. Due to record high temperatures we experienced in August, customers will see their highest bills of the year.
Please review the following activity:
08/14/2019: Invoice *** in the amount of $293.56 due by 08/30/2019 was mailed to the customer. This invoice was for the service period of 07/05/2019 - 08/05/2019 and was billed at the applicable rate of 9 days @$0.059900 per kWh and 22 days @$0.092700 per kWh.
09/03/2019: A disconnect notice was sent to the customer for the past due balance of $293.56. The due date to receive the past due amount was 09/13/2019. The scheduled disconnection date was 09/16/2019. Please note, a disconnect notice fee was billed to the customer's account in the amount of $10.02 ($10 + tax).
09/08/2019: Records confirm that the customer processed a product change via his My Ambit Account ("MAA") to the Ambit Green Texas 12-month term product with a fixed rate of $0.0866 per kWh. Please see attached contract documents for your review.
09/13/2019: Invoice 130G3K6 in the amount of $960.93 due by 09/30/2019 was mailed to the customer. This invoice was for the service period of 08/05/XXXX - XX/04/2019 and was billed at the applicable rate of 30 days @$0.XXXXXX per kWh. Please note, this invoice included a past due balance in the amount of $293.56.
09/16/2019: Ambit received a Drop Due to Switch transaction effective for the same day. As a customer service gesture, the customer's account was not applied with an Early Termination Fee ("EFT") due to services cancelling prior to the term expiration date.
09/25/2019: Invoice 148G8K1 in the amount of $909.56 due by 10/11/2019 was mailed to the customer. This final invoice was for the service period of 09/04/XXXX - XX/16/2019 was billed at the applicable rate of 7 days @$0.XXXXXX per kWh and 5 days @$0.XXXXXX per kWh. Please note, this invoice included a past due balance in the amount of $783.67.
10/14/2019: A Last Chance Letter was sent (attached) informing the customer of the outstanding balance due in the amount of $909.56 due by 10/28/2019 to avoid being referred to a collection agency.
Please note, the referenced invoices are attached for your review and the customer's invoice reflects the applicable data as received from ERCOT at the time of billing. As is customary industry practice, smart meter data and wholesale pricing information is subject to change.
The EFL reflects Energy Charges per kWh of $0.0395 with the explanation that the price will vary depending on the ERCOT market and factors utilized for price calculation, 15-minute interval real-time pricing information will be used. In addition, the EFL informs the customer that the price listed is an average energy charge based on the Houston's Load Zone's most current historical data from the 2018 service period, therefore, the price reflected on the EFL may not be the price at the time of billing. Please note that the historical data that is used will update accordingly each time we receive information from the "Independent Market Monitor".
Please note, Ambit proactively sent usage reduction email notifications, such as the one attached, to our AWC participants advising of ways to reduce usage due to the increased electricity demand during the high temperatures. These pre-emptive email notifications were sent to customers, to keep them informed so that they could take initiatives to control their usage. Specifically, for Mr., notifications were sent during the period of 08/06/2019 - 09/06/2019. In addition, a high bill awareness notification was sent to the customer on 08/29/2019. This notice also informs the customer of the payment plan availability, if this option is needed. Ambit does not have record of Mr. responding to these opportunities.
Records show that Mr. contacted by Ambit on 09/14/2019 regarding the account status. The Ambit representative The Ambit representative advised the customer of the details of the AWC. Additionally, Mr. was advised of the available payment plan options and the removal of average billing in order to grant payment plan. Customer agreed and a payment plan was setup. Additionally, a true-up adjustment of $115.42 was credited to Mr. account.
Ambit regrets the circumstances that led to Mr. 's complaint. A final review of the account shows that Mr. was properly billed in accordance with the product plan's EFL using the available ERCOT data at the time of billing. As a customer service gesture, a 20% energy charge discount was applied to the account which led to a credit adjustment in the amount of $104.52. Mr. 's account is cancelled with a balance due of $857.30.
Should you have additional questions, please feel free to contact me directly at (XXX) XXX-XXXX.
Sincerely,
Elizabeth ***
Regulatory Compliance Specialist, Ambit Energy
XXX-XXX-XXXX
This company has charged me hundreds in hidden fees that were not in my contract. I demand discontinuation of service as I can't pay 200/ month for 1b
Since I signed onto ambit energy I have had nothing but issues. First I put my card online and their system fraudulently changed account details so that payments bounced out of my account and they charged me for for bounced fees though I explained to them. I payed up all fees and the next month it was even more fees from previous month. As of right now my bill is about 200 dollars and I have a one bedroom and I payed at least 130 every month since I signed up with them. I am exhausted with these bills. Add credit card bills and other bills it is ridiculous for someone who works 20 hours per day Monday to Saturday and is never home to even use electricity. I am tired of the extortion and being scammed . They also cut off my power with no warnings at all. It's all unbelievable business practices
Remove all charges
Ambit Energy ("Ambit") received a complaint from the Revdex.com regarding customer ***. In her complaint, Ms. is expressing concern over an invoice increase. Please review below:
A review of the account shows that Ms. enrolled for services with Ambit online on 04/19/2019 for the service address referenced above. The customer enrolled under the Ambit Wholesale Club ("AWC"). Ambit does not have record of the customer contacting Ambit regarding the enrolled product. Please note, the AWC is not a fixed product.
Contract documents sent to the customer upon the product update reflect Energy Charges per kWh of $0.0395 with the explanation that the price will vary depending on the ERCOT market and factors utilized for price calculations, 15-minute interval real-time pricing information will be used. Therefore, the price reflected on the contract documents may not be the price at the time of billing.
Customers selecting the AWC product also had access to the Frequently Asked Questions ("FAQ") document. This document provided further assistance with product details along with tips on how to track real-time prices and manage usage.
Records show that on 06/21/2019, the customer made a payment online in the amount of $42.43 via ACH and 06/28/2019 in the amount of $45.00. Both payments were returned and a returned payment fee was billed in the amount of $25.04.
On 07/25/2019, invoice 053G8B7 in the amount of $117.03 due by 08/12/2019 is mailed for the service period of 06/14/2019 - 07/16/2019 billed at the applicable wholesale rate of $0.035500 per kWh.
A disconnection notice for the past due amount of $117.03 due by 08/23/2019 was mailed. A disconnection of service occurred on 09/12/2019 as Ambit did not receive payment for the past due balance. The customer made a payment on 09/12/2019 in the amount of $175.03 and services were reinstated the same day.
Records show that on 10/22/2019, the customer contacted Ambit regarding account status. The Ambit representative informed the customer regarding account details. In addition, the Ambit representative assisted the customer with completing a product change with Ambit to a product to better fit her needs.
Ambit regrets the circumstances that led to Ms. complaint. Review of the account shows that the customer was billed in accordance to the selected enrolled product, therefore, no adjustments are warranted. A disconnection of service had occurred due to nonpayment.
Should you have additional questions, please feel free to contact me directly at (XXX) XXX-XXXX.
Sincerely,
Marysol ***
Regulatory Compliance Specialist, Ambit Energy
Almost 10 years ago I had the opportunity to become an advocate for Ambit energy. I became a consultant and a customer to help people like you and me make a little extra money selling Ambit energy to our friends and family. The energy pricing was affordable and whether people got involved in the business of Ambit energy or just became a customer, it was a win-win for both. But when Ambit started going across the world, I saw that things were changing. It didn't feel the same, but I stayed with Ambit and encourage other people to become Ambit users so that they would get a better price on their energy. Or, so I thought...
On Monday, September 16, 2019, I traveled to a doctor's appointment in Dallas. Between San Angelo and Dallas, I stopped for water, and opened my phone to check my bank accounts, and was shocked. Ambit energy was taking $822.71 out of my bank account. My average energy bill for the last 10 years has run between $89 in the winter to $180 in the summer. The June 2019 bill was actually $229.00, and yet the following bill was $822.71? Why? For years I had my Ambit bill on 'auto pay? but I never anticipated an $822.71 Ambit energy bill. I am a single woman living alone. Most of the time the only lights on in my home are the lights in the room I'm in. I was sure this was a mistake.
In the next four hours, driving to Dallas, I called Ambit energy repeatedly. No answer, except I was put on hold for more than an hour on two different calls, waiting for someone to even answer my call.
When I could not reach anyone on the Ambit customer service line, I was desperate because Ambit had taken almost ALL of the money in my bank, and I could have been overdrawn. So, I called the Ambit consultant line. I got a young man who was more than 'arrogant'and he began by schooling me on my status as a consultant. He then told me this was my fault, 'I should have researched and known what kind of plan I was on'. Devastating response'no compassion, no help, no one who cared.
When I was initially contacted about using the wholesale plan I was told it was an inexpensive, three month experiment. It wasn't inexpensive, but it was normal until the August bill hit. $822.71? Wow!
I have contacted an Attorney. I also contacted Jared O. Blum, the Code of Ethics Administrator for the Direct Selling Association. He reviewed and forwarded my complaint regarding Ambit Energy to the Code Responsibility Officer at Ambit. He said that if I did not hear from anyone at Ambit within the next 30 days, please let him know. I have not heard from anyone at Ambit, so I have already reached back out to Jared. I will also be sending this entire statement to the Revdex.com National.
And finally, I have a new electric company, and I'm so disappointed that I was forced to do that. This wasn't the Ambit energy that I knew for many years. Or maybe I was wrong. I guess it doesn't matter now, because Ambit Energy has my money. They actually had my money every month for 10 years, and I guess that wasn't enough. They needed an additional $822.71 for one more month.
Product_Or_Service: electricity
Refund Billing adjustment and refund.
Ambit Energy ("Ambit") received a complaint from the Revdex.com regarding customer ***. In her complaint, Ms. is expressing concern over experiencing an invoice increase. Please review below:
A review of the account shows that on 02/19/2019, the customer completed a product change online to the Ambit Wholesale Club ("AWC"). Ambit does not have record of the customer contacting Ambit regarding a product inquiry for the updated product. Please note, the AWC is not a fixed product.
Contract documents sent to the customer upon the product update reflect Energy Charges per kWh of $0.0314 with the explanation that the price will vary depending on the ERCOT market and factors utilized for price calculations, 15-minute interval real-time pricing information will be used. Therefore, the price reflected on the contract documents may not be the price at the time of billing.
Customers selecting the AWC product also had access to the Frequently Asked Questions ("FAQ") document. This document provided further assistance with product details along with tips on how to track real-time prices and manage usage. Also, please find attached documents sent to our Independent Consultants containing AWC helpful information.
On 08/05/2019, invoice 069G7H0 in the amount of $226.39 due by 08/21/2019 is mailed for the service period of 06/26/2019 - 07/26/2019 billed at the applicable wholesale rate of $0.037600 per kWh.
On 09/03/2019, invoice 069G7H0 in the amount of $822.71 due by 09/16/2019 is mailed for the service period of 07/26/2019 - 08/26/2019 billed at the applicable wholesale rate of $0.221600 per kWh.
Please find attached the customer's invoices which reflect the applicable data received from ERCOT at the time of billing. As is customary industry practice, smart meter data and wholesale pricing information is subject to change.
August was a record month for real time prices due to extreme temperatures in Texas. The AWC product allows the customer to pay real time rates for energy which have been historically below the average retail rate offered to customers on standard product plan in the industry. Due to record high temperatures we experienced in August, customers will see their highest bills of the year.
Please note, Ambit proactively sent usage reduction email notifications such as the one attached to our AWC participants advising of ways to reduce usage due to the increased electricity demand during the high temperatures. A high bill awareness notification was sent to the customer on 08/29/2019. This notice also informs the customer of payment plan availability, if this option is needed.
Records show that Ambit received a cancellation request on 09/22/2019 effective 09/20/2019. Ms. contacted Ambit on 09/23/2019 and was informed of the details of the AWC.
Ambit regrets the circumstances that led to Ms. complaint. Review of the account shows that Ms. was properly billed in accordance to the selected product. As a customer gesture, a 20% energy charge discount was applied which led to a credit adjustment in the amount of $129.10. No further adjustments are warranted.
Should you have additional questions, please feel free to contact me directly at (XXX) XXX-XXXX.
Sincerely,
Marysol ***
Regulatory Compliance Specialist, Ambit Energy
972.813.0396
Rate was raised to variable billing which is significantly higher than the going rate after the 6 mos contract.
$$ disputed is estimate.
Ambit created a 6 mos contract with me for 5.5 cent KWH, which they did for 6 months. At the end of the 6 months I decided not to renew with them. What I didn't realize is that they renew the contract automatically month by month at a VARIABLE rate (written in the contract).
So here I am, one year later, being charged over 10 cents a KWH while OH Edison is charging only 5.08. I am so mad that I didn't look at this sooner, but it's been a hard year including a rough surgery so paying electric has been hard, not to mention scrutinizing my bill.
I called Ambit and asked them to do the right thing (credit the difference in what they charge versus the going rate). This feels like extortion, not just auto renewing a contract at the going rate. They offered to credit the difference for one month if I renew with them(!!!!!).
I am in shock that a company would treat people this way.
I would like them to go back since the expiration date of the 6 month contract (8/2018) and credit me the excessive amounts charged.
A review of the account shows that Ms. contacted Ambit telephonically on 02/22/2018 and enrolled for services with Ambit for residential Ohio Edison electric account number XXXXXXXXXXXXXXXXXXXX for the service address referenced above. The customer enrolled in the Buckeye State Select 6-month term with a fixed rate of 5.5000¢ per kWh. Please note, there is no cancellation fee associated with this fixed product.
Contract documents were mailed which contained our Terms of Service and Right to Rescind information. In addition, contract documents included product length and expiration details.
Records show that on 08/03/2018, document was sent to Ms. regarding the current product enrolled in. This document served as notification to the customer that her product was about to expire on 09/21/2018 and informed of ways to complete a product change, if desired. Ambit did not receive a response, therefore, the account transitioned to the Buckeye State Select variable product. Please note, prices are subject to fluctuate with this month-to-month variable product.
Ms. did not contact Ambit until 10/22/2019 regarding account status and request for cancellation of service. The Ambit representative informed customer of the above and immediately submitted a cancellation request that was accepted with key date of 11/18/2019.
Ambit regrets the circumstances that led to Ms. complaint. A final review of the account shows that the customer was properly noticed, in writing, prior to the discontinuance of her original product, therefore, no adjustments are warranted.
Should you have additional questions, please feel free to contact me directly at (XXX) XXX-XXXX.
Sincerely,
***
Regulatory Compliance Specialist, Ambit Energy
XXX-XXX-XXXX
(The consumer indicated he/she DID NOT accept the response from the business.)
I understand that I was notified that my contract was expired. What I did not understand was that being no longer in contract meant my rates could be doubled without my knowledge.
I think it is wrong to charge a customer close to double what competitors are charging because a customer was not paying close enough attention.
I guess I'll stick with my own energy company so I do not have to monitor everything so closely.
For anyone considering Ambit BEWARE.
Ambit regrets the circumstances that led to Ms. Revdex.com complaint. As previously noted, records show that on 08/03/2018, document was sent to Ms. regarding the current product enrolled in. This document served as notification to the customer that her product was about to expire on 09/21/2018 and informed of ways to complete a product change, if desired. Ambit did not receive a response, therefore, the account transitioned to the Buckeye State Select variable product. Please note, prices are subject to fluctuate with this month-to-month variable product.
Should you have any additional questions, please feel free to contact me at XXX-XXX-XXXX.
Thank you,
***
Regulatory Compliance Specialist
Was provided inaccurate information by a consultant representing this company and I would like my bill to adjusted accordingly.
On 7/15/2019 I signed up with for services with Ambit Energy with a consultant over the phone, whom I am no longer able to contact, due to loss of contact information. Before deciding to move forward with the service I asked the consultant what I can I estimate my monthly bill to be on a regular basis. He advised me my bill would be roughly $100 no more than $150. The consultant advised me my rates would not change. My first bill was roughly $145, however my second bill was roughly $450. I called Ambit around the beginning/mid September to find out why my bill was so high and was told that my plan included fluctuated rates. I advised the Ambit representative that my consultant assured me that this would not happen. First, I was told the details were in the contract which I advised I had no knowledge of signing. I was then told by another representative that there was not contract. I then asked for something in writing that I agreed to these charges. After speaking to multiple representatives, I was then given an explanation that these details were included in the welcome letter, which I did not receive and was not aware that a welcome letter was being sent out. After speaking to multiple customer service reps and supervisors they finally agreed to credit my, however refused to disclose the amount that would be credited. I eventually found out by calling in again the credit applied was roughly $60. On October 1st, 2019, I did not agree with the credit amount so I called back and spoke with another agent. I again, explained the situtation with the consultant and expressed my feelings of being deceived. I asked how much my bill would have been under a different plan and she quoted me an estimate of $200. My call was escalated to a supervisor, which turned into an emotional altercation due to the unethical manner this representative spoke to me in. I was then escalated to another supervisor. At this point, I expressed that I wanted to cancel my service due to the unethical practices, predatory, and deceptive practices that were taking place. As well as the emotional distress the company was causing me. I was told I had to pay $200. To cancel. Crystal, a supervisor offered to change my plan and from my understanding adjust my current bill of $450 accordingly to the new plan. After an emotional break down and explaining my situation over and over on top of being talked to in unethical manners by previous representatives I finally agreed to the offer Crystal made to me. As of 10/17/19 my bill was only credited additional $13 and I have paid $130 towards the bill in reference leaving me with a balance of $242. I called again on 10/17/19, and was told the additional credits will not be honored by customer service rep Andrew, Supervisor Steven, and finally Veronica. Veronica was the last rep I spoke with as it relates to this matter. I explained everything I could detailed in this complaint, including the misleading event with the consultant and the conversation with Crystal. I was told nothing further will be done. I advised Veronica that I was going to file a complaint with the Revdex.com and explained the amount of emotional distress this company has caused me. She asked if there was anything else I need help with and I requested the names of the previous representatives I spoke with leading up to my conversation with herself to include in my complaint. She refused to provide me the information.
I would like this contract to be terminated without penalty and/or bill to be adjusted to match the promises made by the consultant or to reflect the Lone star plan that I agreed to.
Ambit Energy ("Ambit") received a complaint from the Revdex.com regarding customer ***. In her complaint, Ms. is expressing concern over the rates and charges.
A review of the account confirms that Ms. signed up for services with Ambit and processed an online enrollment on 07/15/2019 for the Ambit Wholesale Club ("AWC").
Please find attached the contract documents sent to the customer during her online enrollment for services with Ambit which included the AWC product details and a link to the Frequently Asked Questions ("FAQ") document. This document is also available for the customer to access and review at any time, by logging into her My Ambit Account ("MAA"), and it provides further assistance with product details along with tips on how to track real-time prices and manage usage. Please note, Ambit does not have record of any returned mail.
August was a record month for real time energy prices due to extreme temperatures in Texas. The AWC product allows customers to pay real time rates for energy which have been historically below the average retail rate offered to customers on standard product plans in the industry. Due to record high temperatures we experienced in August, customers will see their highest bills of the year.
Please review the following:
On 09/20/2019, Invoice 141D7A0 in the amount of $447.60 due by 10/07/2019. This invoice was for the service period of 08/09/XXXX - XX/11/2019 and was billed at the applicable wholesale rate of $ 0.XXXXXX per kWh.
On 09/30/2019, Ambit received a payment in the amount of $130.00 via Fidelity Express.
On 10/01/2019, Ms. contacted Ambit regarding her account status. The Ambit representative advised the customer of the details of the AWC product. The Ambit representative informed the customer of the current available products and available payment plan option. Ms. accepted and completed a product change to the Lone Star Classic 6-month term product with a fixed rate of $0.0532 per kWh. These documents are attached for your review.
On 10/08/2019, A disconnect notice was sent to customer for the past due balance of $242.19. The due date to receive the past due amount was 10/18/2019. The scheduled disconnection date was 10/21/2019. Please note, a disconnect notice fee was billed to the customer's account in the amount of $10.02 ($10 + tax).
On 10/21/2019, Ambit received a Drop Due to Switch transaction effective for the same day. As a customer service gesture, there was no Early Termination Fee ("ETF") applied to the customer's account.
On 10/22/2019, Invoice 188E5E6 in the amount of $465.48 due by 11/07/2019. This invoice was for the service period of 09/11/XXXX - XX/11/2019 and was billed at the applicable rate of 9 days @ $0.XXXXXX per kWh and 21 days @ $0.XXXXXX per kWh. Please note, this invoice included a past due balance of $242.19.
On 10/23/2019, invoice 190G0G0 in the amount of $503.25 due by 11/08/2019. This final invoice was for the service period of 10/11/XXXX - XX/21/2019 and was billed at the applicable wholesale rate of $0.XXXXXX per kWh.
Please note, the above referenced invoices are attached for your review and the customer's invoices reflect the applicable data as received from ERCOT at the time of billing. As is customary industry practice, smart meter data and wholesale pricing information is subject to change.
The EFL reflects Energy Charges per kWh of $0.0327 with the explanation that the price will vary depending on the ERCOT market and factors utilized for price calculation, 15-minute interval real-time pricing information will be used. In addition, the EFL informs the customer that the price listed is an average energy charge based on the North's Load Zone's most current historical data from the 2018 service period, therefore, the price reflected on the EFL may not be the price at the time of billing. Please note that the historical data that is used will update accordingly each time we receive information from the "Independent Market Monitor".
Please note, Ambit proactively sent usage reduction email notifications, such as the one attached, to our AWC participants advising of ways to reduce usage due to the increased electricity demand during the high temperatures. These pre-emptive email notifications were sent to customers, to keep them informed so that they could take initiatives to control their usage. Specifically, for Ms., notifications were sent during the period of 08/06/XXXX - XX/26/2019. In addition, a high bill awareness notification was sent to the customer on 08/29/2019. This notice also informs the customer of the payment plan availability, if this option
is needed. Ambit does not have record of Ms. responding to these opportunities.
Ambit regrets the circumstances that led to Ms. complaint and apologize for any inconveniences the customer may have experienced. A final review of the account shows that Ms. was properly billed in accordance with the product plan's EFL using the available ERCOT data at the time of billing. As a customer service gesture, a 20% energy charge discount was applied to the account which led to a credit adjustment in the amount of $75.41. Ms. account is cancelled with a final balance due of $503.25. In response to Ms. feedback regarding her Independent Consultant, we have referred this complaint/information to our Field Compliance department for investigation.
Should you have additional questions, please feel free to contact me directly at (214) 270-1788.
Sincerely,
Elizabeth
Regulatory Compliance Specialist, Ambit Energy
214-270-1788
I received emails stating that it was urgent that I renew my contract now. I found a less expensive company, and was penalized for early termination.
My account number is AXXXXXXX. I tried to resolve the issue on the phone, I spoke to Gavin at 3:30 Oct. 17, 2019.
I was an Ambit customer for eight years. I received emails with no termination date, only that It was urgent that I make a decision. I am a senior citizen on a fixed budget, and I checked for a lower cost provider. I would no knowingly incur an early termination fee for ending my service two days early. I am asking for mercy and consideration.
I do feel the 'urgent' emails are meant to intimidate customers so that Ambit might possibly the early termination fee.
I am asking for the early termination fee to be waived.
Ambit Energy ("Ambit") received a complaint from the Revdex.com regarding customer ***.
In her complaint, Ms. is expressing concern over a billed Early Termination Fee. Please review below:
A review of the account shows that Ms. was enrolled for services with Ambit for the service address referenced
above. On 09/20/2019, a renewal notification was sent to the customer informing her that her current product was
set to expire on 10/24/2019. The renewal notification also informs the customer that an early termination fee would
not apply if the customer chooses another retail electric provider 14 days prior to the term expiration. Ambit
received a cancellation request on 10/08/2019 effective the same day. An applicable early termination fee of
$205.33 ($199 + tax) was applied as service were cancelling prior to the allowed time with no early termination fee.
Ambit regrets the circumstances that led to Ms. complaint. An early termination fee was applied as services
cancelled prior the allowed time with no applicable early termination fee. As a customer gesture, the early
termination fee of $205.33 was waived and adjusted. The applicable credit amount of $205.33 will be sent to the
customer to the address referenced above.
Should you have additional questions, please feel free to contact me directly at (XXX) XXX-XXXX.
Sincerely,
***
Regulatory Compliance Specialist, Ambit Energy
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you very much. I truly appreciate the good will gesture.