Alumni Support Center Reviews (%countItem)
Alumni Support Center Rating
Address: 2030 Main St Ste 1300, Irvine, California, United States, 92614-7220
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Kevin did an AWESOME job in helping me with my overdue student loans. Yes, this was my fault..... I just couldn’t manage these high dollar payments. Kevin and the Alumni Support Team assisted me with this. I would DEFINITELY recommend them to help their customers out.
Brian Williams really helped me solve my student loan problems. I really appreciate how helpful and kind and considerate he was with my case and I would recommend him and Alumni Support to everyone having problems with their Federal student loans or any other student loans!!!!
I was barley able to make my student loan payments and was on the verge of having my wages garnished! I'm so glad I found ASC to help me out, I had no idea about forgiveness programs as my servicer never told me. There were very informative and transparent about the process. I would highly recommend giving them a call if you are struggling with your student loans!
Thanks you Leon for education me on the program and explaining the process, even though I did not end up signing up since the program doesn't make sense for me. I want to express my gratitude that you actually took the time to explain the different programs and options to me even after we found out I did not qualify. Thank you!
They were very sketchy on what the 4 payments were for. I was under the assumption I was paying my student loans for 4 months and then I would be enrolled in an official payment plan. It wasn't until AFTER I signed the documents that they said it was payments to them for processing paperwork. I could have done this paperwork for free on my own!
Thank you for your feedback ***. Correct, the payments are for us to process your paperwork to get you enrolled in the federal repayment plan, which we do apologize for the misconception of information that was given to you by one of our specialists.
It is never our intention to provide unsatisfactory experience to our clients, which prompted our Manager Christian to reach out right away upon you leaving us your feedback.
It is to our understanding that both you and our manager, Christian was able to speak one on one over the phone and resolved all underlying concerns that you had and answered all your questions that was not explained thoroughly by our specialist. We are happy to know that you had a lovely experience with Christian and is satisfied that we responded immediately.
Thank you for expressing your point of view and allowing us the time of day to resolve all of your concerns. Please feel free to reach out to us or personally contact Christian for any additional questions or advice you may need.
I had an excellent experience with this company! They were able to help me get 96% of my student loans forgiven! The process was quick and easy and painless! Michael Johnson, the customers service representative that helped me was beyond spectacular! Thank you so much for everything!
Just to clarify my loans will be forgiven upon successful completion of the program.
Michael J has the best customer service I’ve had in a long time. Great person
Absolutely a pleasure to work with. They are always kind and never have a problem with helping and answering all questions. Couldn't recommend more!
Long story short, its a great program with awesome professional workers, so far I am very pleased with everything
Alumni Support Center removed the hassle from my student loan repayment process. Excellent customer service.
I was drowning in monthly student loan payments. Melissa H. helped me with my public service loan forgiveness paperwork and got my monthly payments under $100/month. It was easy and she was very patient and helpful.
Thanks Melissa,
Adam T.
Hi I just to thank Melissa for all her help work my process to my student loans. She was very helpful and made it easy for me. Melissa is always a phone call away and always available when I had a question. Highly recommended to all people looking for someone to help out with your student loans. Thank you Melissa again.
Super helpful and patient. They were willing to work with payment schedules and never rude.
Melissa was fantastic, reliable,reliable, follow-up and so sweet !
I've had a wonderful experience with this company. Angel and Melissa are helpful, friendly and always there to help with my questions. They made this process easy and I appreciate their hard work.
At first I was a little skeptical about the the whole idea of loan forgiveness then I spoke to one of the managers there Leon. He was able to explain everything with detail and guided me through the programs and showed me they were in fact real. I am just glad I was finally able to take care of my student loans rather than have them hang over me like an impossible debt to pay.
Great experience, reps are friendly, knowledgeable and courteous. Despite my not being as communicative as I could have been.
Jacob Reiner Help me with everything was very helpful thank you again Jacob
Great talking with Jacob! He made things simple and easy for me to find my way out of debt.
I spoke with Kevin Johnson today from the alumni Support Center. Kevin was absolutely amazing and a delight to work with he helped me with issues that I have been having regarding my account for the past 12 years Yes you heard that right 12 years I have been working to resolve these issues and no one has been able to help me but Mr Johnson managed out me today and less than 30 minutes to resolve all the issues I had he was beyond professional and Beyond nice I cannot say enough about mr. Johnson and just how well his customer service was and just how happy he made me if you have any issues problems questions are concerned I would highly recommend Kevin Johnson I don't believe there is another person out there who can do the job as well as he so I just wanted to say thank you to Kevin Johnson again for all the help that he gave me and wanted to let everyone know just how amazing he is