Albertsons

My parents bought baby formula from this store. They did not know this is not the brand our son takes daily. The price is higher than any competitor stores as well. As soon as I found out, I went to the store try to return it. Two cans of baby formulas are new and unopened. The customer service was very rude and does not allow us to return it. We felt we were *** because we are ***. The customer service representative treated the previous return customer nicely with big smile but changed her attitude completely when talking with us. It was a very bad experience.
Product_Or_Service: Baby formula

On two separate occasions, I have purchased Argentina shrimp that went bad before the expiration date. The first time I purchased the shrimp it went bad one day before the expiration date on the label. I took the shrimp back to Albertson's Customer Service desk and was told that because I didn't have the receipt my money would not be refunded. I paid $14.58 for bad shrimp and they would not honor a refund because I didn't save my receipt. (I wasn't in the practice of saving receipts from grocery stores because I trusted that the food they sell is fresh. Shame on me!) I vowed never to buy seafood from this store, again. Unfortunately, my daughter didn't know about my experience and she did grocery shopping for me one day and on my list was shrimp. I did not think she was going to shop at Albertson's or I would have told her not to buy the shrimp. She did and the very next day when I opened up the wrapped package from the seafood department, the Argentina shrimp was bad again! This time, the amount spent was $13.50. I called my daughter to ask her for the receipt but she had thrown it away. I didn't bother taking it back for a refund because of my first experience. This is ridiculous! I have wasted almost $28 on shrimp that went into the garbage can.

On November 15th, 2017, I purchased a 30 pack of Keystone Light Beer from Albertson's store ***, *** The beer I purchased was flat and not consumable. I attempted to exchange the item the following day, November 16th, 2017 and was told that I could not get an exchange, or a refund. The purchase was in the amount of $21.62, which I paid for on my debit card. I wish to file a complain based on the premise that, in my opinion, this is considered as theft. I am out $21.62 and have nothing to show for it. The beer, although they would not refund, or echange, was left in the store.

I went shopping at Albertson's (Casa Linda Plaza, 320 Casa Linda Plaza, Dallas, TX 75218), on Thursday, October 5th around 2:30pm CST. Upon entering the store, I noticed a medium height white male (Steve M) and a tall black woman (Dinah J) following me around the store. They appear to be more corporate, in appearance, as though they are both part of the management of the store. I have seen them follow me around the store before, but they were more extreme and obvious on this particular shopping visit. I started shopping in the produce section and they were within 2 to 3 feet of me. They appeared as though they were pretending to be doing a store audit. As I continued shopping, I was in many sections throughout the store, they appeared to be within 1 to 3 feet of me wherever I went (not exaggerating) and would continuously walk by me smirking/smiling as though they thought what they were doing was funny and cute. They were blatant, in a covert way, in watching me and making sure that my experience was uncomfortable. When they walked past me, in the juice aisle, I asked both of them for their names and they told me their names were Steve M and Dinah J, respectively. I confronted them and said that it appears as though they were following me around the store. They responded by saying no that they were both doing a store audit, which was always 1 to 3 feet from where I would be in the store. After the confrontation, they split up and I decided that I would go to the checkout and pay for my groceries. Dinah J followed behind me and was about 2 to 3 cash registers over from where I checked out. She was on the phone, at that cash register, while she was facing in my direction. Steve M came to the front of the store, in the aisle near the cashier checkout where I paid for my groceries. He temporarily went into the “employees only” area, in that aisle, near the checkout and the front of the store.

On October 3, 2017 I visited your Albertson’s store #745. I visit your store at least 5 days a week in preparation for my lunch at work. When I visited your Deli counter, I planned on ordering the cucumber salad as I do every morning. At that time I encountered your employee Dahlia, who was mopping the back area at the time. I asked her if there was anyone that could help me and she told me no. Keep in mind that it was approximately 7:46 AM on a Tuesday. After waiting for another minute for an employee to arrive, I requested to speak with a manager. Following my conversation with the manager on duty, Dahlia was instructed to assist me with the cucumber salad I requested earlier. She went to the sink area and washed her hands briefly, and proceeded to get the salad. I asked her if she could put on gloves, and she refused. After the refusal, she walked to the back area, and stated that she could not help me for a SECOND time. Following that exchange I returned to the manager (another 5 minutes). She then asked a second employee to get the salad. This employee had no problem with wearing gloves. This is a huge problem. With the current outbreak of Hepatitis A in the San Diego county area, employees like Dahlia, are extremely troubling. Her attitude was despicable, and her refusal to wear gloves after using industrial cleaning equipment is reprehensible, and should not be tolerated period! I am extremely upset about her conduct, and the action following our exchange. In the future I WILL NOT return to your deli section, based on the poor treatment, and terrible sanitary practices that are allowed on the premises. This employee needs to be reprimanded for her behavior. Please be sure to view the video of her product use, and her actions when dealing with food.

I participate in Tom Ts 'Just for U' program. Last week, they advertised: Watermelon bowls for $3.28 with the quantity a person could buy listed in bold type as 'Unlimited.' When I bought 3 of them, 1 bowl was at the $3.28 price; the other two were $4.00.

When I inquired about the difference of $0.72 X 2 or $1.44, I was told there is fine print in the product description that limits purcahse at the $3.82 price to " 1 per day."

I have two complaints: 1) the type about "1 bowl per day at the $3.82 price is so small. I'm 73 years old and don't see nearly as well as I used to. Tom T does not treat seniors equitably when they use fine print to camouflage their prices and 2) their advertising is simply false and misleading, even to those with 20/20 vision. The ad indicates the quantity you can buy as "Unlimited." A check of the dictionary says that 'unlimited is--without limit.' If the company wants to limit the quantity of an item they should be sufficiently honest to advertise the limit. For instance, "One per day."

I submit this complaint to your office because it is complaint against national office of Albertson's
I added to my "Shopping List" on my account on Albertson.scom on 30 August coupon to "SAVE $1.00 ON TWO", "when you buy TWO any Progesso products (excludes Pasta Bowls & Organic Soup)". Coupon expires 14 October. I attach portrait of coupon on my "Shopping List".
I purchased two cans of soup of Progresso on 31 August. I did not receive discount of $1 for it. I obtained discount for my coupon in regard to Dr. Pepper. System of Albertson's selectively prohibited applying credit of coupon in reagrd to my purchase of soup. I telephoned national number of Albertson's, 877 276 9637, which is on my receipt, at 5:49 p.m. on 3 September. Female employee dishonestly purported "You bought the wrong kind". I purchased two cans of "BEEF POT ROAST". I attach portrait of them. She fallaciously declared that I bought "pasta or organic soup". She refused to apply credit of $1 to my account. I subsequently verified again that coupon did not exclude "BEEF POT ROAST". I telephoned 877 276 9637 again at 6:08 p.m. on 3 September. I explained situation to male employee who also refused to provide credit of $1 to my account. He instructed me to complain to store where I purchased soup even though it would not perceive whether I had electronic coupons. My telephone can not access internet. Thus, I could not prove it. He declared more than five times "They should be able" to reimburse me. His declaring "should be able" proves that he does not know whether store would provide refund. He commented that I could call 877 276 9637 again if store refused to provide refund. He did not guarantee that my complaining fourth time to Albertson's would ensure that I finally would receive refund. My car does not work. I must walk 2.2 miles to Albertson's. I can not walk when sun is shining because of heat. I must walk late at night after customer service is closed.
Customers should not have to complain more than once to Albertson's that its system cheated them. Both employees could have provided refund by affxing credit of $1 to my account which would be deducted from sum of my next transaction. Albertson's created obstacles to my obtaining refund because it wants to discourage me from continuing to complain. Progresso and other manufacturers might be charged by Albertson's for coupons regarding which customers did not receive credit. That might explain why its representatives refuse to provide small refunds. Refusing to provide refunds thousands of times would create illicit profit of many thousands of dollars.
I want Albertson's to reimburse me by providing credit to my account which is associated with ***.
My transaction transpired at 21:47 on 31 August at store 4198. Number on receipt after time is: ***.

On August 12, 2017 I went into Albertsons in Gardena CA to do some shopping. The item I went in for (the grilled chicken) from the deli was not available so I continued to shop. I am a just for u member and I purchased Lucerne cheese 2 packs $1.50 each and 2 green candles that had the tag 2/$3.00.
When I completed my transaction I noticed that I was over charged for the cheese that rang up $1.69.
I brought this to the attention of the cashier ***. He request a price check from the clerk. The clerk come back and told him that t was 2 for $5.00. I then walked and removed the tag and presented to the cashier. He said the manger would have to give me the $.20 cents difference. I then ask about the refund with gift card and he had no knowledge of that. The manger *** come to do the transaction It was explained from the cashier and the manger went to see the tags even after I brought the tag up myself.coming back to give the $.20 cents I asked about the refund policy and he stated that they did not do it any more. After being 1. Inconvenienced by holding up my time and double checking the price this was poor customer service.2. Calling the customer service number to inform the of my shopping experiences and the over charge for the cheese And candles this is a store error and this store.

Went to Albertsons for the past 25 years. Never had great service, but never bad either. Until 7/31/17. Went to get the chicken special they have on Monday's. Stood in line, got my chicken. Half way to the check out the bag starts leaking chicken grease all over my hand and I am making a trail from the deli to the check out stand.

The contents are starting to really burn my hand. In the check out the customer in front of me grabs a plastic bag so I can get this hot greasy bag off of my hand.
I can not tell you how upsetting it is to have grease dripping down your arm, ruin one of your work shirts. How hot does the chicken have to be in the case ? Imagine what your customers feel as that temp of that grilled chicken grease is pooling in your palm as you are standing in line at the check out stand.
The cashier gives me a paper towel. I ask to speak to the manager. I wait no one ever shows up. I ask the cashier if anyone is coming, he gives me a blank stare. As he is ringing my order up, I explain I want new chicken, I am not wanting to take home a bag of grease that has now leaked into the plastic bag. He tells me I have to go to the deli.

Once again, I stand in line, get to the counter and they tell me I have to wait 20 minutes. They are out of chicken. I go to customer service, explain to the girl behind the desk what happens, tell her "look at my shirt, it has chicken grease in spots all over". She pages a manager, once again no one comes. At this point, I just tell her to return my money.
No apology from any of the staff as my shirt is ruined from the food grease, the fact that I had this hot chicken oil pooling in my hand, dripping down my arm. And after 30 minutes of this fiasco, I still have no dinner.
So I asked when the store manager Dan was going to be in. No one knew. Not the service girl, cashier, or the people a the deli. I have left a message yesterday, and called back this morning. He is still unable to come to the phone

I live 80 miles from Great Falls and go there every Friday to visit my mother who is in the memory care of ***. I take her out for a picnic so we go to Albertsons on 10th Ave. and get something at the deli. I paid with a check and wrote it for 40.21. Later that same day after I took my mom back to the Health Center I went to the Albertsons on the NW side to get some more groceries. I wrote a check for the groceries62.00. My check was denied. One of the service clerks said it was because I had already written a check at the other Albertsons and gave me a number to call and ask why my check was denied. I called the number800898-4027 and talked to a lady Luciana. She did not know why my check had been denied because she said I had a 300.00 limit on check writing at Albertsons and I had not reached that limit. By the way I used my checking account debit card to pay the 62.00 for the groceries no problem. Luciana connected me to Customer Support Center

Last night around 7pm I locked my bike up in front of the Albertsons at 1520 Brundage Ln, Bakersfield, CA 93304. After checking out, I came outside to see that my bike had been vandalized, the lock attempted to be cut with wire cutters. I notified an employee who said he would get the security guard who was on duty. I waited for 10 minutes then had to go track him down in the store. I found him chatting with the Pharmacist, still in the same position he had been in during the 10 minutes I had to wait for checkout.

I confronted him about the vandalism and he gave me a line about chasing some guy off for a couple city blocks. The guard was lying, I had witnessed him chatting with the Pharmacist earlier and after the incident. He also hadn't broken a sweat or even looked like he had done any physical activity in the past several hours.