Albertsons

I visited the Vons location in Fontana, CA on August 5, 2019 and I purchased a 12 pack of Dos Equis and spiked Agua Fresca as part of a special promo. I should have received a $12 PayPal rebate however I never did. I just chatted with customer service and according to them my initial rebate offer expired and a new offer was added to my account after I made my purchase. This information does not sound correct to me. I believe I should have received the $12 in total rebates.

I'm filing this complaint on behalf of a client who has had prejudicial treatment from a few store employees at this store on Boulder Highway and Lake Mead. The problem has apparently escalated recently though it's been going on for 2 years. The pre-judging and false accusations all started in 2017 by one employee, Cheryl, who for some reason didn't like this lady, doesn't know her atall, but immediately started following her around the store and treating her like she's a theif which she is not. My client has never stolen or made any attempt to from this store or anywhere. Multiple complaints were made to 2 or 3 store directors, Ignacio, Laurie, and now Cathy plus other department managers. None of this ever stopped the nasty actions by Cheryl. Obviously she seemed to have spread this false garbage around the store to cashiers. I used to work with an attorney and this is wrong on the part of this Cheryl. The store never fired her or even reprimanded her, they go right along with it. If it ever came to an illegal detainment this store could be sued. That has not happened so far, though what did happen on 6-28-19 by another employee, Jeanine was uncalled for and way out of bounds. She had absolutely no right to demand to see my client's receipt from Wal Mart or search her bags. Another incident happened on 7-10-19 with this Jeanine harassing my client as she left the store even though she did not purchase anything. Unless someone sees something on camera or in person where someone actually stole an item, they have no right to search a person. This is all based on prejudicial, judgmental propaganda which has no place in customer service. She called the store later on 7-10, spoke with Melissa, who denied there was a Jeanine working there, which yes there is, confirmed by district manager. Also, Melissa sided with the other employees after speaking with them, refering to "anything out of the ordinary," meaning if someone doesn't look right in their eyes is what it is.

I'm experiencing both false advertising and terrible customer service. I've been utilizing the Albertsons app for store deals at check-out. One glaring advertised discount that has repeatedly not been refunded to me are those offered on the app, pertaining to my local store and partnered with PayPal. They are advertised as 'U Coupon Center...REBATE via PayPal.' When I first added a PayPal rebate offer and did not receive my rebate in my PayPal account (more than 6 months ago), I emailed Albertsons' Contact Us 'Comments & Questions.' I never received a copy of my email or a response. This is the second time I filled out a Comments & Questions contact form and did not receive a response. I also contacted PayPal who insisted Albertsons was who was responsible for the glitch. I again completed a Comments & Questions form. This made three total email contact requests and this too was unanswered. Finally, I called. I immediately got an answer at Corporate after hours. I then referred to my unanswered contact forms and the saga of a year long endeavor to utilize advertised benefits while receiving no rebates. The representative assured me a Manager would address my concerns in the morning. I never received a call from any superior. The next day a voicemail from this same customer service representative explained it was a Coupons.com problem and would be forwarded on to them by his Managers. That if I didn't receive an email from Coupons.com soon, I should call Albertsons Corporate back. I never received the email and called Albertsons Corporate back. I never reached that same representative but spoke to another. He told me to call Coupons.com and assured me a manager would call me back. None have and I have yet to receive resolution.

Dear Madam/Sir,
I have a complaint about Von Supermarket storage cooler engines located at the back of the store. Where is exactly facing my backyard with other tenants balcony.
There is a constant ventilating squeak noise coming all day long and it affects my pets ears since this noise started two months ago.
We have placed multiple verbal complaints two months ago when the noise was worst. I guess they serviced it. Noise gone down but still exist and heard more during evening hours.
I would be pleased if you could support us for the sake of peaceful environment.
Tha k you

May 24, 2019, I went to the Albertson’s located at 655 14th street in San Diego Ca. I went to the deli counter in order to an avocado turkey sandwich, which was posted on the poster as one of the deli options. The Dietz and Watson brand also has a line of condiments, which are generally used to make the sandwich orders at the Albertsons location.
After completing the customer service representative completed the order ahead of me, she began to clean up her workspace. She did not acknowledge me at the time, so I waited at the counter for her help. Once she came back, she asked me “what type of bread I wanted” but failed to ask me what type of sandwich I selected from the menu posted on the bulletin.
As the customer service representative was making my sandwich, she asked which condiments I would like on my sandwich. The week before my husband and I really enjoyed the chipotle mayo (offered by Dietz and Watson) so I requested the mayo again. I was told that Albertsons was out of the mayo offered by Dietz and Watson, and that she would be unable to use it for my deli sandwich. When I asked why the mayo was not available, stated that she would go and open a honey mustard of another brand in a very unprofessional manner, and then turned her back on me, and stormed outside of the deli area in order to open a different brand of honey mustard. When I realized that the customer service representative was agitated and inconvenienced by my initial request, I told her never mind. She then proceeded to make my sandwich after she placed the bread on the other side of the counter, where I had to then yell the ingredients I needed on my sandwich.
Needless to say, I was upset at this point and asked to speak with the deli manager or the manager on duty. The representative advised that the manager was not in today, so I requested to speak with the store manager. After waiting by the deli for a total of about 3 minutes, I spotted the representative talking with the manager. Within 1 minute I was approached by security and was asked to leave the store. When I asked the security guard why I was being asked to leave or what policies or laws I had violated, I was not given an answer. The most disturbing part of this is that the manager never acknowledged me at all but had requested that I be escorted out by security. I was able to record this event on my phone as proof of the obviously racist exchange.
After having a calm discussion with security, I was approached by the assistant manager, who then listened and apologized for incident, and whom agreed that security should not have been called since I was not violent, or had not stolen or broken any laws at the time of the exchange.
Employees like this should not be welcomed or condoned in ANY place of service. I was thoroughly humiliated by the incident, and as a result lost my appetite for lunch and was late returning to work due to the unprofessional and racist behavior of the manager, security, and the customer service representative. I received no apology or acknowledgement from the employee or management, which is an embarrassment for the Dietz and Watson brand, and for the Albertson’s brand. I will not rest until all that are involved in this disaster are brought to justice for this terrible excuse for customer service.

Tom Thumb tried to deliver me products which exire in 3 hours, yes, hours. They were also warm, and meat. I get paid bi-weekly, that was my food moneyThey say 7-10 days for a refund
Product_Or_Service: Tom thumb delivery
Order_Number:

I WENT TO TOM THUMB...UNDER ALBERTSON NOW, AND WENT TO THE MEAT DEPT. THEY WERE OUT OF THE ADVERTISED STEAKS, BUT CRYSTAL FOUGHT ME FOR THEM SUBSTITUTING THOSE ALREADY CUT AND GAVE ME AN EVIL EYE. I ASKED THE MAIN MAN HELPING ME TO PLEASE PROPERLY WRAP MY STEAKS IN FREEZER PAPER AND TO DOUBLE WRAP THEM WITH THE PLASTIC AND HE REFUSED.

I THEN WENT UP TO THE FRONT OF THE STORE AND WAITED AND WAITED SINCE THERE WAS NO HELP IN THE CUSTOMER SERVICE AREA. SHAMIEKA YELLED OUT TO ME WHAT DO I NEED, AND I TOLD HER I AM DEAF AND CANNOT HEAR HER. SHE WAS VERY NASTY AND RUDE, AND I THEN TOLD HER THAT I NEEDED A MANAGER. DUSTIN THEN CAME OVER AND I TOLD HIM HOW UPSET I WAS AT THE LACK OF HELP AND HOW BAD THE MEAT DEPT WAS. I TOLD HIM HOW SHAMIKA DID NOT HELP ME AND TOLD HIM THAT SHE HAS ALWAYS BEEN VERY NASTY AND RUDE TO ME. I ASKED HIM TO STAY, WHILE I GOT THE RAIN CHECK. THEY THEN TOLD ME THAT I HAD TO GET BACKK IN LINE AGAIN FOR HELP AND DAIZY WAS SO RUDE TO ME. A CUSTOMER BEHIND ME PUT ME TO SHAME AND DAIZY MADE A HUGE MISTAKE AND DID NOT UNDERSTAND GOOD ENGLISH.

DAIZY RUNG ME UP INCORRECTLY, SO I BEGGED AGAIN FOR THE MANAGER. SHAMIEKA THEN CAME OVER AND PUT ME TO SHAME AND TOLD THE MANAGER THAT I SHOULD BE BANNED FROM EVER SHOPPING AT ALBERTSON DUE TO MY DEAFNESS AND MORE. SHE YELLED AT ME TO THE TOP OF HER LUNGS AND PUT ME IN TEARS. SHE HAS DONE THIS TO ME BEFORE AND STILL SHE HAS NOT BEEN FIRED AND ALBERTSON WILL NOT DO A THING TO HER.

My gift card is not working. Words can't even begin to describe how poorly I have been treated as I've tried to get this resolved. I have spoken to at least a dozen people from phone support, to cashiers to store managers and my gift card now has a $0.00 balance. This has been a really bad experience dealing with this company and I will never buy another gift card from them or do business with them.

For three major grocery shopping trips the Albertson's/Vons app has not been deducting the digital coupns, Just4U specials or in-store coupons from my order. I know it's not just me because three other customers were in line with me at customer service to get manual refunds today. I might add this was after I drove home and reviewed my receipt and had to drive back to the store. Gas $$$ hello?? So this happened to us at Von's on E. Horizon Ridge in Henderson (over $20 in missing discounts) last week at Albertson's at 2885 E Desert Inn Rd. (again over $20 in discounts missing) and this week (over $25 in discounts missing, of which I only got $15.47 back because of there being so many people in line) Refund transaction ***. I didn't feel like running all over the store to prove your own sales to get my refunds. THIS IS CONSUMER FRAUD IN NEVADA. The young man, Jon, who helped at Customer Service was great, very apologetic, but he was rushed because I was behind another customer who had the same problem and there were more in line behind me. This is getting ridiculous and it's not OK. Fix your app and checkout system. I'm doing everything right. Selecting it and moving to my list. Scanning products on the isle while using the in-house wifi. If my issue is not addressed and the problem corrected I will be reporting this to local consumer television reporters as we as the Nevada Attorney General's Consumer Affairs Division for a Class Action Response. Fix it.

is a very small business, and was a supplier for Albertsons for more than 10 years. There were no minimum set for PO's ( purchase order), so the buyer , Albertsons was ordering as they needed and when they needed. usually was from 22 cases, 44, 66. our product was sold in Albertsons in produce area, and in Vons in grocery area. In 2107 we were advised by a broker that Albertsons and Vons will be merging and at that point they did not decide where will be placing our product, in produce or in grocery section. Around October of 2017, we received PO that was about 4 times larger than usual PO. Soon after PO was Picked up from our warehouse, we received the calls from people asking 'Why they can not find our dressing in store. We contacted our broker , and was told that this merging cause some "in house" issues, and was not yet decided where the product will be placed. Beginning of 2018 , buyer notified our broker that he made decision to discontinue our product. We did not hear from them until we received a call late January of 2019, form Danielle Williamson AP Albertsons, notifying that our account is a past due and we owe $2011.96 for the "product out of date."we were shocked,and asked to email us and explain, since we never have received any email, invoice form Albersons for more than a year. We received email with about 15 invoices, with a dollar amount owed. we could not understand how this happened, since request for the shelf life is standard 210 days, and we provide a product with 300 or more days shelf life. And , being in business with Albertsons for more that 10 years, this never occurred before. She told us that they can bill us year after last invoice by contract, but the bill we received was more than a year. We asked for the contract copy that we have agreed but there is no such a copy, there was no record that Albertsons provide us with a such agreement.We are wrongfully billed due to "in house" issues and luck of decision on their side.

I purchased a $100 gift card on Dec. 12th, 2018 from the gift card rack. When I went to use the card at *** the card said $25 and was not any good. Some one apparently messed with the card. The envelope it came in said $100 and it was supposedly activated by the cashier.
I have the receipt and the card. I went to Albertson's and they will not honor it. I called the card number ,they said they would look into it and call back, that was 3 weeks ago. I wrote to the manager of the San Dimas Albertson's and no reply.
I feel whatever is in the San Dimas Albertson's they are responsible for. If you buy a food product or anything else in the store and bring it back they give you your money back. I feel they should do the same for cards as they are sold in their store.
I am out $100 ,they can issue another card, give me my money back or give me store credit.
Product_Or_Service: $100 card for

I RECEIVED A GROCERY DELIVERY FROM VONS. I CALLED IMMEDIATELY AND WAS UNABLE TO GET THROUGH, I HAVE SENT 4 EMAILS AND CONTACT MESSAGE VIA YOUR WEBSITE AND HAVE NOT HEARD BACK.

I HAD ITEMS RECEIVED THAT WERE EXPIRED AND DATES WERE NOT CHECKED AND ITEMS WERE SUBSTITUTED AND SHOULD NOT HAVE BEEN.

I ordered Vons home delivery and in my order I ordered a specific variety of Mother's brand cookies. I specifically chose the option of "No Substitutions" which is one of the options that Vons provides customers to choose from. Instead of honoring my "No substitutions" request, Vons substituted part of my order anyway with a completely different product (not even the same brand) and charged my credit card $18.99 for product that I did not order. They have refused to refund me, or delivery the correct product, and my emails to their corporate office go unanswered.
Product_Or_Service: Mother's double fudge cookies
Order_Number:

I was over charged for a item and went to customer service to report it. The employee checked it and verified that I was over charged $1 and said that he'd refund my dollar. But I noticed the price accuracy policy and brought it to his attention. He refused to honor the store policy and tell me that he would only refund the dollar. He argued that I really wasn't over charged because it rang up as regular price. I had to request the store manager. Twice. She didn't come after the first call, and after waiting for more than 10 minutes I requested that she be called again. When she finally came she verified again that I had been charged a full dollar over the advertised sale price. And then after going through all of this she honored the guarantee. After treating me like a beggar and vagrant. I'm a hard working American who was over charged and treated like a thief. No one ever even apologized. And on top of that no one did anything to correct the problem. So every customer who purchases the same item will still be over charged a whole dollar!!!! Horrible customer service. And employees who don't even know store policy.

Almost without fail, the totals that are rung up at the register are not accurate. Albertson's has a program called Just for U and the premise is that you scan (or download) the coupons, then enter your phone # at the register to "automatically" apply the discount...yet this rarely occurs. The price shown when rung up shows the regular price (without any reductions) and we are told all the sales prices, discounts and coupons will be deducted at the end. So if you buy 10 items, we are expected to instantaneously calculate in our heads all the reductions that scan by so fast, you can't even read it. Then we are expected to know what item(s) were not tallied accurately. I have my receipts that show, time after time, that I'm being ripped off, along with countless others. This is pure deceit and theft and someone should investigate this.

On 11/27/18, I went into Albertson's in Washington, UT. I had a few things in my cart and I went up to the meat counter to get 30 pounds of pork chops they had advertised at .77 per pound. The woman told me the pork never came in on the truck the day before. She then said I could get a raincheck at the register. I purchased my things and asked Sean for a raincheck. He said it's for 10 lbs per person so I said then give me 3 rainchecks as I'm getting them for myself as well as my son & daughter. He refused. I went to the service desk and asked the cashier to page someone. He asked Sean who he could page and the response was there's no one. This isn't the first time there's been no one to call to the CUSTOMER SERVICE DESK. As I was leaving, I asked a man Rob, between you and Sean who's the big cheese? He said he was himself. I asked Rob for rainchecks for 20 more pounds. He said they only do them for 10 lbs to which I asked, show me where it states that in the add. His response was it doesn't to which I responded, that is my fault how? He stated that's the corporate policy, which I highly doubt that. I tried calling the corporate office but the one listed online is disconnected. This is an awfully poor way to take care of customers.

I had the most delightful customer experience with Sarah in the deli tonight at the Rancho California Rd store in Temecula CA and I hope Patrick or one of the other managers sees this and takes note and let's her know, gives her a raise and overall just appreciates her! She took the time to explain the different salamis to me, then let me try both and was so pleasant about it. Truly cared that I got the best one. She then explained a great top about transferring my deli meal to a different bag to keep it fresher. Might not seem like a lot, but to an exhausted working-from-home-mom, it was just the type of "special" interaction I needed. She didn't need to be extra friendly, extra cardio is, extra accommodating, but she was and I was super impressed ( especially as some one who works in customer service - it's hard to come by good ones). So thank you Sarah. You made my night and you are awesome at your job. I hope a manager of store manager sees this!

Good Morning,
My complaint is about the Safeway/Albertsons Reward programs on participating gas stations in El Paso TX. Specifically the *** located on *** and ***. On 10/09/2018 I tried to redeem my rewards on this two out of only five participating station in the city. And the attendant did not want to honor the promotion. Even though their pumps are still advertising such promotion. False advertising a reward program that makes you spend more money at their stores only to find out they do not honor the program. The convenience store blames Albertsons and vice versa. I appreciate your intervention and help to either remove the program or make the gas stations honor it.
Thank you.

10-12-17 I bought on sale 18ct. eggs from *** for $0.97. When I went to cook them they developed info green spores. I have not seen anything like this before and was alarmed that the eggs are bad. The eggs were 1 day from being out of date. When I tried to called the tele. # on the receipt. *** the menu system cut me off. I called x3. I went over there a few days later, by then the date was expired. *** refused to help me. I wrote *** corp. hq. in Arcadia, CA. I was ignored. I complained to Revdex.com LA. For some reason unknown to me they transferred me to Central Calif. Revdex.com. They thought *** hq. was in Bakersfield. They did not get a reply and closed the case. I called the Customer Svc # on ***'s website. Apparently their Customer Svc is in Arizona. I could not get through to a live person. I called a few times and left a message. I was not replied to. I tried to get LA County Bar Assn. Dispute Resolution Program to help but they told me they were closing down and referred me to ***. *** requires a paper complaint submission. *** took no action. I also wrote a complaint to an address for *** hq I found in Orange County, CA. Meanwhile another 18 ct. cartoon of eggs I bought had bad eggs in them. I only recently learned *** was bought by Albertsons. I complained the the Idaho Atty Gen. Office. After they reviewed they referred me to the Calif.Public Health Dept. That agency is not interested in replacing the bad eggs. They are interested in only the temperature of freezer. Half my freezer is full of bad eggs from ***. I want this matter resolved without further trouble to me. I will email you pictures of the green spores.

I continue to get spammed for their Pavilions delivery service. I have unsubscribed no less than 20 times and continue to receive emails daily. I have tried writing the company, but they do not respond and I continue receiving their spam. I do not shop at Pavilions. Beyond ridiculous!