Albertsons

During my lunchbreak I decided to get a sandwich from Albertson. I was very happy to find out that Albertsons made sandwiches deli style and proceeded to order a sandwich for today’s lunch. When I got to the self-check out area, I decided to use the change in my purse to purchase the sandwich but noticed that the change I put into the self-check out machine was coming out of the bottom of the machine. I proceeded to ask the manager how I could make my purchase using the change (about 2.00) to complete my purchase. The manager *** stated that the only way to enter change at the kiosk was one at a time, and that she recommended another form of payment, or that I use the coin star machine, which would have required me to pay to count (2.00) worth of change. At this time, I already paid a dollar to the self-check out kiosk and was very turned off by the customer service I received from ***. She insinuated that change was not an acceptable form of payment, which was highly embarrassing with other customers hearing the entire conversation. *** stated that per the Albertsons policy, that change over 8.00 will not be excepted in the form of change. Eventually I ended up leaving my sandwich and have no lunch due to the way I was humiliated by ***, and because I did not have another form of payment. The way that I was treated a form of discrimination, since I am sure that Albertson’s does not have this policy. The treatment of customers should be equal whether I am using my credit card or change for a purchase! Its people like *** that make this store an undesirable location, and a place that I will utilize last when buying groceries. This is not the first time your store has demonstrated discrimination to myself and other coworkers, however we will continue to spread the word about the poor treatment used by Albertsons management and employees.

Albertsons case # ***

Horrible & horrendous customer service at its best!

Terrible customer service encounter at Albertsons Market (900 W 2nd St, Roswell, NM 88201). From the store front lead, Rachel/Raquel, raising her hand on my face, insulting & shouting at me in front of the other customers & employees, to the lame & scared store manager who has no idea what is going on in his store, I got more than enough share! Surprisingly I had a zero fault in this whole fiasco. Everything should be recorded in store's camera to view & analyze.

Immediately I have asked for the store manager to share what has happened. Looking at his poor & laid back response, I asked for the district manager contact. I was given, John J (8067918124) information.

I made numerous calls to John but got no response. I did leave voice mails each time I called. Finally I talked to him in brief & shared what happened. Sounded equally saddened & disheartened, he promised me that action will be taken. He also promised me a gift card for an undisclosed amount. I also demanded a personal apology from the main rude person, who was supposed to deescalate, Ms. Rachel/Raquel. I was told that this will be accommodated as long as the person is still with the company.

I got the gift card in the mail but it turned out to be blank/not activated! Good thing I called & checked before going to the store otherwise it would have been a huge disaster. Thinking how can a district manager, after so much has already happened, can sent a blank gift card, I called John again. Just like before, numerous calls with voice mails but no response as of this complaint.

Even more frustrated than before, I called Albertsons customer service again & asked to be called by the regional district manager. Since I was done dealing with the district manager, John, because of his poor response I wanted to talk to someone even more high up. I called on 06/26, 07/11, & 07/20. Though promised each time, I am still waiting.

Had a really bad experience with the bakery at the Clarkston Albertson's. I purchased a four-pack of Cherry turnovers and when we started to eat them the next morning, we noticed that they were filled with mold. I went to the store and complained to the assistant store manager and the bakery manager. I asked both how it was possible that their quality controls allowed this to happen. I expected them to at least take this problem seriously. Instead, I got a "oops we're sorry" and my $4.00 back. And the bakery manager offered to make me something fresh. I told her, "Do you really believe that I would ever eat anything from your bakery again when you can't even explain why your quality controls failed? The assistant manager told me he would pass my phone number and complaint along to the manager when he returned. Well, it's been several days and the manager hasn't even called. I would recommend avoiding the bakery section altogether!

On 12/22/2017, among other items I purchased four Amazon gift cards totaling $500 -- two gift cards were for $100 and two gifts were for $150. The cashier pulled the tab and ripped open the gift card package to expose the bar code on the back of the card and she proceeded to "activate" the gift cards. I gave the gift cards as Christmas presents. I gave one card to my son, one card to my son's girlfriend, one card to my daughter, and one card to my son-in-law. My son-in-law was able to use his card on Amazon. However, on 12/31/2017 my daughter tried to use her card but was not able to use. She asked her husband for assistance but he couldn't use it either that's when he noticed that the gift card had a bar code label covering the gift card's original bar code. We checked the other three gift cards and noticed that the other two gift cards also had bar code labels covering the gift card's original bar code. I went to the Vons Store and spoke with the manager. She tried contacting Vons' gift card fraud department but since it was New Year's Eve day she was unable to get a hold of anyone. She took my cards and information. I returned to the Vons Store a couple of days later. The gift card were returned to me with instructions to fax my claim to the fraud department. I did as I instructed. I was informed that the process would take a couple of months. On 2/9/18 I sent a follow-up fax to the Vons' fraud department asking for status. I heard back from the Vons' fraud department twice. The first time I was asked for additional information which I provided. The second time I was told I was told to contact Amazon and have Amazon credit my Amazon account the $400 I lost when I purchase the gift cards. Amazon said I should contact Vons and ask Vons to return my $400. I contacted Vons' fraud department again but as of today I have not heard back. I have been waiting for Vons to return my $400 for more than 6 months.
Product_Or_Service: Amazon Gift Cards

On Saturday, June 23, 2018, I went to the Vons in Chatsworth.

As advertised, I utilized a Just4U discount by purchasing 12 trays of Bella dog food. The discount if I were to purchase 12 was $5.00. See below.

My List

Remove Bella(r) From My List
Bella(r), on twelve (12) 3.5 oz trays of Purina(r) Bella(r) Wet Dog Food
Coupon: Save $5.00
Offer Type: One-time MFG Coupon
Expires: 7/18/2018

This was the deal I used on my Vons card and I did NOT see that this discount was reflected in my receipt. I emailed Vons but they have not responded.

This is not the first time this has happened; it has occurred several times and I receive only a half-baked apology.

On June 19, 2018, I was in Albertsons at 7:50am to purchase 6 items. When I arrived at the express lane checkout, there was a customer in front of me with a full cart of groceries that contained 40+ items. There were no other checkout lanes open to assist the customer except for the express lane.

Because the express checkout lane has a shorter conveyor belt coupled with the volume of items the customer was purchasing, the customer had to walk back and forth a couple of times to bag their items at the end of the checkout and then return back to the front of the checkout to continue offloading their items onto the conveyor belt to get scanned. The customer was an elderly woman and she did not have assistance, and she shouldn't have had to bag her own items. Not having appropriate staffing to support having a regular checkout lane open for bulk purchases nor staffing to support bagging groceries delayed the checkout process which defeats the purpose of the express checkout lane.

I was using the express lane as I was short on time and needed to purchase specific dietary items for my mother who was at home recuperating from cancer. I have noticed a shortage in staffing at this store and longer lines for months now, where several times there were over 8 people in the express checkout line waiting to be helped. It would be nice if something was done to change the situation to get better customer service.

Every time I receive a RX offer from Albertson's the RX on Ustick always always gives me a hard time. The current offer I received was for 2 $25 gift cards, plus $50 after 5 refills. On 13 Jun 18 when I went into the store, and presented the letter, the counter rep made up a lie and said, "It says after you refill twice you will get $50". I said Please show me where it says that?" She replied, Ma'am I don't need an attitude from you. I responded, I simply asked you to tell me where it says that." She could not show me, then the pharmacist on duty Chan came over to the counter and says we do not see all the promos but there is an asterick. I said what does that mean, he responded you have to refill another 5 prescriptions, I responded, No it does not say that. He said you seem to have a problem every time you come here, why do you come here? I said that is correct, I will call Corporate to get an understanding and have then call you. He repeated again, why do you come here? I said this conversation is over, let's complete my transaction and I will call Corporate. Chan responded call Corporate and have them call this store. I said yes, I said that I want to complete the transaction and go. He said, Ma'am your attitude is not welcomed here, I responded, I do not appreciate the associate lying about what is printed on the paper. Chan then said, you have an attitude. I responded, why do you keep repeating yourself, I already stated that I want to go and will call Corporate. Then Chan stared at me, I asked him, why is he staring at me, he said he can look anywhere that he wants, I said that is rude if I just stared at you, I said I would like to complete this and leave, I looked at the clerk Sara (Deborah) and said can we complete this, she said, I am just waiting for you to sign, I said I am signing now. Chan still staring at me. As I left, a white female behind yells out, I think you both are doing a good job, I said, Lady please do not get into my business and proceeded to walk out the store. Chan followed me behind the counter and screamed out your attitude is not welcome here. THEN HE FOLLOWED ME OUTSIDE TO MY CAR AND SCREAMED AT ME MS *** YOU ARE NOT WELCOMED HERE WITH YOUR ATTITUDE. I FELT THREATENED AND HARRASSED AND MY NEXT STEP IS TO FILE A COMPLAINT WITH THE POLICE DEPT. I DID NOT RESPOND TO CHAN AND KEEP WALKING TO MY CAR...how is this ACCEPTABLE CUSTOMER SERVICE??? I WOULD NEVER COME BACK TO THIS PHARMACY EVER EVER EVER AGAIN. I would like an APOLOGY and question is this Albertson's policy because it surely is not APPROPIATE. Lastly, I was waiting on the pick up line and there also was a while male on line behind me, after we stood on line a male customer came in AFTER US and went to the drop off line. The clerk Sara (Deborah) went to the person in the drop off line before she assisted me. So when I got to the counter, I said, you know me and the gentleman behind me were on line before the person at the drop off counter and she said it is quicker to help the drop off I responded, that does not matter, you did not acknowledge and say let me help him first...trying not to pull the race card, I am a Black Female, retired Certified Public Accountant, and DoD auditor.

I purchased a greendot cash back debit card from Albertsons located at *** and I put $10 in it on June 8, 2018 at 2:19 pm and when I tried to register my card that day they got my information about my receipt and they asked me to give them 48 hours or 2 bussiness days to put the $10 on my card then when I waited the 2 business days it still wasn't on so then greendot asked me to send an email with a picture of the card and the receipt and they'll put the money on the card but the card still is having problems then I took the issue back to Albertsons and they told me there's nothing they can do because the bar codes don't match I feel one of the companies stole my money because I still don't have my $10 and I don't know where my money is.

Store located at *** would not honor my on-line printed coupons. I've used coupons like this before at other Albertson's so if one does not honor these coupons then they all should follow the same procedures. I called and spoke with manager and manager stated that there have been some issues with CERTAIN COUPONS she didn't state all coupons but she was no help at all. I left the store without the items. Will not shop there again!!!!!!!!!!

I have shopped at Albertsons for years, on several trips to Albertsons I have noticed the woman that work on the fresh fruit and veggie wall are not following food safety code. I have seen these girl not wearing gloves or hair nets. I have even said something to the produce (he) manager and (she) assistant manager. the last time I was in the store I noticed a woman named abby eating pineapple out of a container then I watched her put that same container on a cart with other fruit, I saw abby put the fruit on the fresh fruit shelf to sell to customers. I have also seen abby eating chips and snack cakes over food that she was cutting. on 4/28/2018 I was picking up a order and I saw abby putting guacamole in her purse. there is a young lady that works at the store she told me that abby trained her to put fresh product on top of the old product at the salad bar she told me that she would never eat the salad bar or any of the product they cut, at the same time she told me there machine that is suppose to sterilize the fruit and veggies almost never works, and they just use water.

I have been a Tom Thumb shopper for over 30 years. I use the store in ***. I had the absolute worst service, and border line illegal, I have ever had. I am sending this to you because I am not sure who to send it to. I have filed a complaint with the Revdex.com but wanted to get a response from Tom Thumb before I post anything on line.

While shopping I decided to purchase some flowers. There was a a bucket that had 4 flower bouquets in it. All were clearly marked with a barcode and were priced at 6.95. When I scanned them at check out they rang up at 16.99. I showed that to the clerk and she went to get her supervisor. He walked to the flower area and returned telling me the price was 16.99 and was not what the barcode label stated. I told him there were 3 more there all marked with 6.95 and I should not pay more than the marked price. He said he would talk to the manager. He returned and told me the manager said 16.99 was right and they would not sell me them for the marked price. I told him I thought that was illegal. I am in retail and if we mark a price wrong we will honor that price then change the rest of the tags to the right price. I purchased them for the 16.99 although they were priced at 6.95.

I can't believe a store manager would tell a customer too bad. Before I left I took pictures of the remaining 3 bouquets and the sign below which said they were 15.99 not even the 16.99. They don't even know the price and the manager, Richard E did not give the time of day to resolve the situation or even look into it. I have a real problem with this and Tom Thumb should as well. That is the highest degree of poor management and not right in any way, shape or form.
Product_Or_Service: flower bouquet

Dear Albertson's:This letter is written to ask you to cease your false and misleading advertising.On 3.29.2018 while shopping at the Glendive, Mt. store, I selected a 10oz item of Cod in the meat department.The package was clearly marked $5.00, with an instore coupon marked 199ea.When checking out, the total amount was $3.98 not $1.99. I ask the clerk why the cod was not priced as it wasclearly marked ($1.99), his response was the cod package contained two pieces of cod @ $1.99 each ILegally, you are.:hiding behind your inadequate 5oz and 2ct labeling, while the intent is to promote1.99ea.I wish Albertson's to know on 3.29.2018, I also purchased an eight piece cold chicken@ $5.99, to be fairmaybe I owe you an additional $46.93, because there were eight pieces of chicken in the package!Albertson's seems to have a whole bag of tricks when it comes to shopping, phone app prices, higher pricesfor no app, buy many get a lower price, when I only choose or need one item, buy one get one free, the oneitem is double the price it was yesterday!

I have a gift card and bought some food...and the remainder of the gift card was a few dollars and the store refused to refund the balance of the gift card.

Albertson grocery scanner overcharge. We have lived in the same neighborhood for over 40 years and go to the Albertsons on Steilacoom Blvd for all these years. Over the past 5 years or so, I keep finding on my receipt recurring overcharges due to scanner errors mostly on sale items that are not registered. I go to Customer Service to file complaint and get my money back for the difference. I have done this probably 20 times.

Recently over the past two months, I even insisted on talking to the manager instead of just the clerk but got the assistant manager Steven instead since Dwanyne the manager is not in. He has witness my complaint of 3 separate incidence of overcharges on a multiple list of items on my receipts each time it happened. This is just in the past 2 months or so. He informed me that he has discussed this with the manager and yet nothing has been done to correct the problem.

I find on Google where LA Times reported that "A judge has ordered Albertsons supermarkets to pay $1.85 million to settle accusations that the chain's computer scanners overcharged customers across California for groceries."

Albertsons is doing the same thing here. They are profitting from scanner overcharges.

What really upsets me is that Albertsons pretends that this is a minor incident when in reality it happens regularly especially on sale items posted in weekly circular ads where they get a lot of purchasers.

If these are truly minor incidents then Albertsons need to institute a policy in which any item for which the scanner overcharges must be offered to the customer for free. Right now, everytime that I find an error, I have to wait in line at the customer service desk (5minutes) and go through the process of getting my money back and only the difference (5 minutes). It's 10 minutes wasted on trying to just correct the situation. It works for Albertsons becaue most don't want to deal with it so they profit from the error without penalty! It's so WRONG!

I am complaining about paying $3 to pay my phone bill every month. It use to be only $2 for the longest time and in 1 month you jumped it up to $3 without any notice. Every time I try to resolve this, they tell me (Albertsons) money-gram makes the $3 figure for payment. I call money-gram, they tell me Albertson's makes the $3 payment. I am not getting any satisfaction. PS *** did it with a gun. Who is the money going to?

This is the third complaint in three years against Albertson's/AcmeSupermarkets for conducting a Monopoly sweepstakes that.breaksstate and federal laws. ·Last year's sweepstakes only awarded $4 million out of $200 million,according to the winners's list available to the public, whichonly lists prizes worth $600 or more. Only first names are shownbut, under Rule 8, the winners must agree to allow their names tobe used for "advertising purposes". This also includes voice,photograph, and likeness.The sweepstakes claims there is no purchase necessary to win butthere are no free tickets in stores (as there were in 2016). Thereare numerous ways to get tickets by purchasing products, and thisis stressed in all promotions in the weekly circulars. There isno mention of free entry at all in the circulars.To obtain two "free" tickets, a customer sen& an SASE to Georgia.This costs $1.00 for the two stamps for two tickets. THAT IS AREQUIRED PURCHASE AND COST. A purchase is a purchase. There arealso Bonus tickets in stores but none by mail.There are 16 pages of rules which are kept in the manager's office,and they are not posted, even in illegible print, in the stores.These rules are very complicated and intricate. Tickets must beput on a game board.and, if a person wins a prize, those ticketsmust then be removed from one game board, and put on another one,and initialed in front of a customer service worker.The list of prizes in the rules are broken down by Collect & Win,Instant Win, and Online Game. Under C&W, there are $10,425,000in prizes worth less than $25 which are not even listed on thecomplete list of prizes. Under IW, there are $32,882,000 inprizes under $25, and Online, there are over $157 million inproduct coupons and discounts. Many of these require the product'spurchase to get the discount.There is no list of these "under $2511 prizes and discounts to seehow many of them were awarded, and at what total value.10. The three subtotals on the list of prizes, $25,122,500,$416,028,108, and $26,325,000 equal $467,475, 608 but thetotal advertised sweepstakes is only $250,000,000.11. Under Collect & Wi~ seven of the top eight prizes, rangingfrom a $7,500 Family Vacation to a million dollar vacation horne,require ONE RARE GAME MARKER to win. THERE IS ONLY ONE RAREGAME MARKER FOR THE SEVEN PRIZES, according to the footnote onthe bottom of the list of prizes.212. There are many vendors involved in this sweepstakes, andeach one has its own website which must be accessed to try·~ . to wintheir portions of prizes. Albertson's claims no responsibilityfor any hacking or loss of privacy. If one website is hacked,it can lead to all the other websites, including Albertson's,Fandango, Universal, General Mills, Shutterfly, and IHeart Radio.13. A credit card is required at some of these websites, internet access with an email address. This personal informationstays in these websites forever.14. Any prizes requiring air transportation in the total does notinclude taxes, airport fees, ground transportation, and any othercharges which can mount up to hundreds of dollars.15. Any issue involving this sweepstakes must be resolved byarbitration in the state of Idaho so anyone from another statemust give up his/her state's rights and protections, and travelto Idaho at his/her expense. Rule 13 contradicts this rule bystating that all federal, state, and local laws must be obeyed.1 6. The sweepstake administrator is Creative PromotionalSolutions (see top of first page). Ms. was also incharge of the 2016 and 2017 Monopoly sweepstakes, and herreplies were incomplete and repetitive.17. There is or was no way to verify that $165 million (2016),$200 million (2017) or $250 million in prizes and products were/will beawarded .or what percentage of the total was given in coupons and"purchase-required" discounts.

Bought a 5 lb package of hamburger for dinner. Took it home, divided it, froze part & starting cooking the rest. The meat was rancid!! Tried to return it to the store (frozen packs & bag of half cooked meat) with the meat label, didn't get a receipt when it was purchased but I offered to show on my phone where the exact amount was debiited from their store. They gave me a gift card. Refused to give cash back so I can go elsewhere to buy more. I told them I won't return to that store & I wanted my money back to go somewhere else. Said it's policy BUT their policy posted in store says "a receipt MAY be required" not a receipt IS required. The giftcard was for $17.77, the exact amount I showed being deducted from my bank. Rotten meat!!

Fraudlent activities are going on at my home store Albertsons. Which that said I choose to inform the public after first contacting the store director. Rick *** was very unprofessional stating he would hang up on me after my request of the representative name that stated that I didn't purchase a item in the store on the date 19 of January. Which I have the receipt and they can see my on the store video with the *** information on the purchase receipt. At the point a store a go to on the weekly basic not only is unprofessional but won't return a refund of monies spent in store. I also will be leaving a review as I tried have contacted this company 3 times to resolve the issue. And there remedy is time consuming by going to my bank n getting a statement on the transaction? Question what is I paid in cash would I then be out of money and how many others have had this issue? And concern!
Product_Or_Service: 30.00 amazon card
Order_Number: ***
Account_Number: Na

On December 11, 2017, I purchased a $100 gift card for *** as a Christmas gift for my brother at this *** location. A location I frequent quite a bit. And have purchased many gift cards before. I used my B of A credit card as well as my *** club card, because of massive points used towards gas discounts. My brother went to use his gift card at a *** in Duarte, CA on Jan 12, 2018. The card was denied at the store, the clerk saying it was invalid. After being let know from him I searched for my receipt. Unfortunately with all the holiday shopping, that receipt was misplaced. I searched the *** website to see if I could track my purchases using my club card number. After not being able to, I saw the purchase on my bank online statement that posted 12/13/18 for the amount of $181.56. Of course it doesn't show WHAT was purchased. But as a single man, I have NEVER spent that much in just groceries in my life. I have called *** corporate and was give some case number that has done nothing. I went into the physical store where the manager told me, "it might be a loss". I've been told someone from bookkeeping would contact me soon. Its been over a week. I call and get the runaround. I even took them the actual gift card in which they told me that the number on the card doesn't match the sleeve it was attached to. I don't know what that means'Very frustrating. I have clearly been charged by ***. But the gift I gave doesn't exist. I shop at this store a lot! Even the manger knew who I was. Many of the cashiers do as well.Product_Or_Service: *** Gift card

I purchased several items for Holiday Meals among them a Bag of Large Onions. I prepared my Meal of Rib Tips (Which I had Cut there at the Store), peeled and began Frying my Potatoes and Peeled the Onions for Cutting Up to Fry with The Potatoes. To my consternation and dismay, the Core of each of the Onions (6) outwards to over 60% of each of the Onions was totally Rotten with a distinct odor of decay. As I was already preparing my meal I could not leave. Naturally my Fried Potatoes and Onions were devoid of the Onions necessary to 'Make Them Right!'. I tried to contact the store to no avail, and it is driving trip to reach the store, so you have my time and trouble to get to the Store to make my purchases, returning home, finding the Rotten Onions (Unusable), unable to prepare my regular great meal. Then I tried to complain on the Company Website and I completed a Complaint (supposedly to The Company (Albertsons),only to find out when I tried to submit it my Complaint was re-directed to some 'Complaint Contact Company' and not Albertsons. I tried several time using different browsers to no avail.
Product_Or_Service: Onions
Order_Number: N/A
Account_Number: N/A