Albertsons Reviews (%countItem)
Albertsons Rating
Address: PO Box 20, Boise, Idaho, United States, 83726-0020
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On 31 March 2020 at approximately 0730, my wife and I pulled into the parking lot of the Albertsons at 4850 W Craig Rd Las Vegas, NV 89130. As we were approaching the east exit doors, a security guard stepped outside. The security officer appeared to be a Hispanic male, approximately 5’10 – 6”0, 230lbs and wore a marked uniform that identified him as a Blackstone Security Officer. We passed him as we proceeded to the West Entry doors, to be greeted by a signed that states the door was closed and to use the East exit doors.
As my wife and I approached the doors, the guard stated, “you know that its open to people that are 65, right”? We replied by telling him “or at-risk adults”. He replied to us at this time by saying, “let’s just put it this way, you enter the store and I will call the police”. We proceeded into the store asking for the manager.
When the manager, Jan approached us, we explained to her the situation and cited the Albertson’s website that states, “dedicated shopping hours for senior citizens and other at-risk populations, such as pregnant women or those with compromised immune systems, who have been advised to avoid leaving home as much as possible”. (https://www.albertsonscompanies.com/newsroom/shopping-hours-for-vulnerable-cust...⇄ My wife is one of these listed individuals with a medical condition. Jan stated that is correct and that we were welcome to come into the store to shop. The guard silently walked away at this time.
Approximately an hour later as we were leaving the store, I passed the guard and said, “have a nice day” and proceeded outside pushing our cart. The guard left his post just inside the door and posted up outside along the pillar with his cell phone placed in the center of his chest with the camera facing out. After l loaded the groceries into my vehicle, I pushed the cart back inside the store, like I always do. When I returned towards my vehicle, I stopped and asked him if he was recording me without my consent on private property. He ignored me and just continued to angle his camera in my direction. I took out my phone and snapped a photo of him for identification purposes and departed the area.
As I left the parking space, I reversed away from the building in an attempt to obscure my license plate number from him as I took his actions as a threat. I notified the store manager again by phone and let her know I would be notifying Albertsons and Blackstone Security to file a formal complaint.
This guard is a liability to Albertsons and all citizens coming and going from this grocery store and needs to be removed. His position is to be a deterrent to possible crimes and make the guests feel safe while they shop. Unfortunately, he has zero customer service capability and is a threat to the guests, especially if he feels that threatening the guests is how he is supposed to conduct himself.
However, the store management and employees were friendly and helpful. The one star is for Albertsons poor choice in choosing an unprofessional security firm to protect them.
This *** cancelled everything on my order except sugar, 8 items cancelled. The sugar is $3.49. Delivery fees are $7.90. No contact prior to inform me that everything was going to be cancelled, even though the quantities existed when I ordered. I contacted them twice, no response at all.
Hello,
We sincerely apologize for the customer's experience. We understand how frustrating it can be to not receive the items that you ordered and to not be able to get a hold of someone to address the issue. Please know that your comments have been shared with our Grocery Delivery Management team for review. We've also processed a refund in the amount of $7.90 back to the credit/debit card that was used on the order. A confirmation receipt was also sent. Please allow 3-5 days for processing.
Once again, our apologies.
Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely
Thank you to the Albertson's on Campbell and its manager Jason S for making kosher meat and products available to customer's in Tucson and for exceptional customer service.
***, Tucson
I went to the Albertsons on Craig/Decatur in Las Vegas NV, 89130.
I was walking up the doors and was told they are closed as the security literally closed the door in my face. I was one step away from getting inside the store and was told to go back once the doors close they can't let me in. The time was currently 08:52PM the Albertsons closes at 09:00PM. I told the security I need to grab a few items and would be out before 09:00PM, he proceeded to tell me they can't let me in. I mentioned to him that they close at 09:00PM and he told me the doors are closed I told him this is disrespectful to me because he would be opened the door to let the people out that are standing behind him to let them out, he still told me they will not let me in and they open at 11:00AM. This is terrible customer service and takes away all human decency to shut the doors in someones face 8 minutes before you close for the day. I could still see people inside checking out which is outright unfair to anyone that had the same treatment as me. Stores like this remain open to employ workers and allow people to receive needed groceries/supplies. Not to be unfairly turned away without rightful cause to do so.
Hello,
We're so sorry hear that you were not allowed into your local store even though they were still open. With everything going on in the world, we want to ensure we are helping all of our guest and not turning anyone away who needs essential products. Please know that your comments have been shared with our Store Director so they can address this issue with our store team.
Thank you and our apologies for your experience.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely
We are, as we all know, currently dealing with a world-wide Coronavirus Pandemic. I am in a high risk group, age, along with high blood pressure and diabetes, so I am taking every precaution to get through this safely.
I was very pleased to find that Safeway/Albertsons are advertising on their website that they are offering the hours between 7 am and 9 am Tuesdays and Thursdays to 'Seniors only' so I went in to pick up a couple of things I needed, thinking it might be safer than later in the day.
To my dismay, I found that the store was filled with people of all ages, and there were not even any signs on the door saying those hours were for seniors only. I have been in touch with their corporate headquarters who referred my complaint to the local manager.
He insists that they are offering 'senior only' shopping time, but they have no intention of enforcing that policy nor restricting who comes into the store. He actually said 'If 10,000 people come in at that time, we are going to let them'.
To me, this is not only blatant disregard for the very real risk to our lives, but a total lack of concern for our safety, but pure and simply false advertising.
On March 15, 16, and 17 I went to Tom Thumb store to get Ozarka water the 24 pack, as usual and there was no water in the store on the shelf. I was told on Sunday, that Monday there would be water and there was not any water then, nor was there water today. This is very poor service from Tom Thumb. I should not have to drive 25 to 30 miles farther from my home to get drinking water. Tom Thumb continues to not have water and this is becoming a chronic problem when it should not be a problem. Management should order more water and this is not rocket science. I asked what was the problem and was told that they never know what is on the delivery truck. I find this to be a very extremely Poor Excuse for not providing Quality service to their customers. Order more water and make sure it is on the delivery truck for the customers. The need to know the kind of service Tom Thumb is providing to their customers. The service is very Poor and unacceptable! Unsatisfactory Service!
Here is a response from
Hello,
Here is a response from:
David CAssistant Store DirectorTom Thumb Store 3623
I've called the customer to try to speak to them, but they did not pick up. We have been ordering water; however, due to the current situation around the county, it is selling faster than normal and we have been limited on the amount that we can order. We have put limits on the water that we can sell to customers; however, again, water has been a key item during this time. I'm not sure who the customer spoke to but if the customer would like to call me at the store, I can have some water set aside for them and will try to rectify the situation.Thanks,David CAssistant Store DirectorTom Thumb Store 3623(972) 274-7000
Complaint: ***
I am rejecting this response because:
Sincerely,
***
Tom Thumb manager did not leave me a voicemail message.
Tom Thumb service at this store is really Poor and bad. There is
no excuse for Poor and this Tom Thumb and seem to have many
excuses and never accept responsibility for how to provide quality service
to their customers and treat their customers with the utmost respect.
The public should know that the service Tom Thumb is providing to their
customers sucks!! Some of the managers should not be in this line of service or business.
Today, 3/8/20, I purchased a bottle of "Butter Chardonnay" which was advertised on sale in the Vons weekly mailing. The advertisement says "Double Discount Weekend! Sat & Sun March 7th & 8th". I was charged $14.43 which is the Single Club Price. I pointed out to the cashier the Double Discount in the advertisement. I should have paid $12.99, not $14.43. She told me I'd have to go to Customer Service to get a correction. At customer service, the employee apologized and said "This happens sometimes. I'll have to check into it". He didn't scan my receipt, he merely used a calculator and gave me $1.44 refund. I realized after getting home that he didn't include the tax in my refund. Also, Vons has a price accuracy guarantee that since I was overcharged for an item that cost more than $5, I should have received a $5 gift card. And since my receipt wasn't scanned for the price adjustment, I know the next customer who buys this item will not be charged the proper advertised price. There was no indication that the price in your system was corrected.
This happened today 3/8/20 at store# 3517 at 24325 Crenshaw Blvd, Torrance, CA 90503. My receipt scan code is ***. My $1.44 refund receipt was issued, the scan code is ***.
I'm upset about being "cheated" by the pricing system and disappointed by how employees did not handle the situation according to company policy.
Hello,Our records show that our Store Director Dan G, has contacted the customer and spoke about the issue. The customer was also offered a Gift Card. Thank you, and our apologies for the customer's experience.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me. One correction to their response, I received an email from the store manager, he did not speak to me.
Sincerely
I went to Albertsons in Oregon City today and encounter bad customer service. As you know Oregon has the new bill where you charge for paper bags. I've come to OC Albertsons for over 10 years and today when I approached self checkout at 11:45 AM (02/09/20) the attendant asked if I wanted a bag. I told him no thanks. He then took away my black basket. I was going to put my groceries and then load my groceries into my car and bring it back inside. The man told me "These don't go outside" his whole attitude and demeanor towards me was unprofessional. I understand if that is a policy however he was not nice at all when explaining it. He told me that I could go grab a shopping cart so after I completed my transaction.... I went to go grab a shopping cart which I put back after unloading my groceries.. I've been in and out of the hospital the past two months and the last thing I want to deal with is bad customer service. He never offered to grab me a shopping cart he told after the transaction completed I could go grab a shopping cart.
Hello,Per our Store Director Mark R, he was able to contact the customer directly via email. He is also addressing the customer's concerns with our store team.
Thank you.
I am writing this complaint because I do not want this to happen to someone else's child. I have a 2 year old child who needed a medication that is really expensive and therefore not any pharmacy in Longview TEXAS carried in stock on their shelf. No problem except Albertson Pharmacy on McCann road in Longview TEXAS had this medication in stock on shelf. I talked to the Pharmacist on duty the morning of February 2 2020 to transfer this prescription from Walgreens so I can immediately start my child on this medication. His words are ? I am covered up and do not want to sit on the phone with Walgreens and wait on them to transfer a prescription? I say this is for my child's health. Pharmacist says ? i'm sorry ma'am you expect me to sit on the phone on hold with Walgreens and and while I am covered up busy? this to me is not right for a Pharmacist to put off my little girl from getting treated because he can't take the time sometime between open and close of the pharmacy to help me get her treatment. I did not ask him to stop doing what he was doing to do it right then but just sometime that day which is today. I feel like I have been offended as a mother and female and this is considered harassment if you read your continuing education on sexual harassment. I will be contacting state board of pharmacy. Thank you and god bless!
Hello,
Our Store Director Denice W attempted to contact the customer multiple times since 2/10. The customer did not answer. A voice message was left for the customer. The customer's concerns are also being addressed with our Pharmacy team.
Thank you.
This store no longer provides shopping bags to their customers using self checkout and expects you to carry your groceries in your arms. Your only options are to bring your own shopping bag or to wait in excessively long lines while their self checkout it totally empty just to be forced to carry a basket of items home in your arms with no bag.
Even if you do wait in line for a bag they force you to pay for their free store provided bags refusing to give you a means to carry your items home without paying an additional fee for the privilege of them providing you a free service that literally every super market in America provides.
Here is a response to Mr.
Dear
Mr.,Thank
you so much for reaching out with your concern over the recent change in
plastic bags being offered in our stores. As you may know, Oregon passed a
statewide bag ban, effective January 1st, 2020. This bag ban makes
it against the law for retailers to distribute plastic bags of the same
thickness as were our standard grocery bags. With this, a .05 fee is now
required of anyone wishing to purchase a paper bag – which we do readily offer
for your convenience.As
you may also know, the city of Portland has had this similar bag ban in place
for several years. We do understand the transition to be in compliance with
state law has been inconvenient for some of our customers. Safeway and
Albertons have been doing our best to offer convenient and available
alternatives – like many reusable bag options in addition to the paper bags.If
you have any further questions, please don’t hesitate to reach out to me
directly. We sincerely appreciate your business, and hope to see you in the
store again soon.Thank
you,Jill
M***Director
of Communications & Public Affairs
Complaint: ***
I am rejecting this response because:
Although the bag ban does force you to use thicker bags it certainly does not ban you from offering any bags at self checkout which is your current stance. There are zero paper or plastic bags to use, how am I supposed to buy a bag that isn't provided?
Additionally, why is it that before the bag bag paper bags were free, but after it I'm being charged for them?
Sincerely
We
have reusable and paper bags available for purchase in all of our check stands.
The reason there is now a .05 fee on the paper bag, whereas there was not one
before, is because of the statewide requirement that we charge this fee.
In December I had purchased(3)gift cards in the amount of $1,500. The gift cards for families in need of the church I attend. I had purchased the wrong gift cards that my pastor stated to me. I went back to Acme on the 7 of December to get a refund and, it has been a hassle with trying to get a refund. Acme has been giving me the runaround since December of 2019 and, has not even given me any kind of compensation and, told me they are not going to assist me at all. I have been a loyal customer to Acme since they first opened up their stores and, to be treated so unfairly is beyond belief. I would like a solution to this matter immediately and, something from Corporate offices since I have been in contact with them as well. I am upset with being treated so poorly. Being a consumer my entire life I have not been treated so poorly. I would like my refund and, I would like an answer to why I was treated so poorly.
Hello,Customer stated that she filled a transaction dispute with the card partners on this case since the funds have all been redeemed.
Thank you.
Asked to return or exchange wine and was told it was not possible because of a California law and store policy. However, the only California law is on returning alcohol not on exchange it for other alcoholic beverages such as red, white, or other types of wines. Moreover, VONS policy only mentions you can't return alcohol. There's no word of exchange it. Called to store and was told return and exchange is the same thing. No, it is not the same thing.
Product_Or_Service: Sparkling wine
Hello. Our Management was previously in contact with the customer regarding our return policy. Vons policy is that we cannot refund alcohol if the customer over purchased alcohol. The customer stated that he over purchased for an event. We would be happy to assist the customer with an exchange, wine for wine or like product for the same. The customer can contact Tami B and the exchange will be made. Phone: 562-498-2111. Thank you.
So I went to Albertsons to order chicken for the 24th of December I was in line for about 10 minutes so when it was my turn I asked to place an order for chicken and he told me we are not taking any more chicken orders '??'??? Why I thought this is a business to sell and have good customer service this is my second problem with this Same place regarding the service deli they refused to sell me chicken wings till 8 am wich did not make sense either I stopped shopping there till today because of my prior bad experience this doesn't make sense there is no sign and like I said this is a business related to selling and making money so why put a limit on sales bad customer service boycotting again along with my whole family went to RALPH'S and no problem 50 pieces ready for pickup on the 24th at 5pm with a smile thanks again Albertsons for you bad customer service this was at 3901 Crenshaw Blvd los angeles ca 90008
Hello. Our Assistant Director, David, contacted the customer via phone on 1/7/20 to address the customer's concerns.
Complaint: ***
I am rejecting this response because: last time I was called by the district manager Wayne, the person who called me named david left a message and offered no resolution just said sorry wow not even the store manager bothered to call anyways I'm trying g not to shop at Albertsons at all I'll let my community members know about you guys and bad customer service thanks but no thanks
Sincerely
Hello. Per our Store Director Gabino L: This case has nothing to do with not wanting to sell to our customers. We were short handed on product to supply the orders already placed by previous customers. In order to accommodate the customers that had already placed orders we had to seize taking more orders that we wouldn't have been able to fulfill. As for not having hot chicken wings available for sale before 8am, we strive to have our hot chicken case full before 8 am daily.
Complaint: ***
I am rejecting this response because:this has nothing to do with chicken wings this was first Christmas and it was chicken again were was the sign saying only certain amounts of chicken are being sold for Christmas Eve and Christmas this is ridiculous the response I got how come Gabino never called back it's ok I'll get a hold of Wayne the district manager doesn't make sense to put a limit on store sells and not having inventory put up signs so people don't wait in line again waiting for Wayne that's who I'm waiting for not Gabino he should have called since day one
Sincerely
I bought a package of plain bagel Sunday . My daughter went to open the package today and was so disgusted when she saw what was in the bagel. She FaceTimed me with her friend and I was so freaked out to she what looks like a baby rat or mouse in the bagel
This is very concerning and we'd like to address this right away. May we please ask for store location where the bagels were purchased, along with the photos? Please include the UPC number and name on the packaging. Our sincerest apologies for the customer's experience.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely
Our Own Brands Team has reached out to the customer: Please see below.Thank you for contacting us SIGNATURE SELECT BAGELS PLAIN 6 CT. We are sorry that you had a problem with one of the products sold in store. A retrieval packet has been placed in the mail 12/17 to retrieve the product for further investigation. We are concerned about your comments. Our Quality Assurance staff will review this product with the manufacturer and all personnel directly responsible for this product line to determine what corrective actions can be taken. You can be sure your comments are receiving our fullest consideration. Thank you, again, for taking the time to contact us. It is by hearing from thoughtful customers such as you that enables us to take whatever action may be necessary to ensure that only the highest quality products reach our customers. If we can be of further assistance, please call 1-877-723-3929.
There was a promotion at Albertson for 15% off on itune gift card when bought for $50 or more. I purchased itunes gift card for $600 on 11/26 at Albertson store - 2952 ( Receipt Available if required). However the 15 % was not applied to my tranasction. When I realized this and approached the Customer Care the Store Manager refused to honor the promotion and directed me to just call customer care. So Im anticipating to get my 15% off promotion.
We have reached out to the customer to get this issue resolved.
Thank you
11.26.19
On 11.26.19 I went to the Jewel on 17705 S. Halsted in Homewood, IL.
I’ve been going to this Jewel store over nine years but when I tried returning and exchanging a few items at the Jewel customer service desk. I was confronted and harassed by a male manager named Ron and a female manager named Sam. I was simply just trying to return/exchange a few items. I didn’t have my receipt but just like before and over the past nine years while visiting any Jewel food store in Illinois I’ve returned or exchanged items from Jewel. I also had some Jewel peanuts I tried exchanging yesterday at the Jewels on 17705 S. Halsted. The peanuts were kind of stale so this was also an item on my return/exchange list. Well Jewel managers Ron and Sam were very rude to me verbally. Especially Ron who verbally told me he was going to give me the lowest exchange price for my items and put it on a Jewel gift card. I said ok to Ron. I also stated to Ron that I was going to contact Jewels corporate office & report him & Sam on how they both verbally mistreated me as a customer. Both Ron & Sam were loud, rude & verbally abusive when communicating to me as the customer. Ron also stated aloud that since I said was going to contact Jewel corporate office & report him and store manager Sam. Ron stated loudly that he didn’t care who I contacted, and that he now wasn’t going to exchange or refund me for any of my Jewel return items then Ron told me to get out of his store. Ron even snatched all my Jewel items from the customer service counter & threw my items in my cart. In addition, Jewel manager Ron pushed my cart into my stomach and both my feet as he was using my Jewel cart to push me out the Jewel store. I then called the police on my cell phone who quickly came to the Jewels & so filed a police report on Jewel managers Ron & Sam. Police report # is
***. Nobody should have to be intimidated or harassed while visiting any Jewel store period!
I went 2 Jewels on 183rd kedzie 2 return my items
Hello
Our Management Team has contacted the Customer about their experience. A Gift card will be going out in the mail. $25.00 Jewel Gift Card.
I purchase a amazon gift card at Albertsons and it was in the package and I paid cash for it when I came home I removed the package and the strip to get the numbers ..I went to my amazon account which is the same as my email account and tried to put the code numbers in only to have a pop cup show that cards went to another account not mine I then called amazon filed my complaint only to be told there was nothing they could do to help me as they had no way to pull out of account the cards went into they told me the cards were used I said hey wait I just bought the cards with cash and trying to download them I have contacted amazon and also *** where I also purchased a card same way with cash and both did not work meaning both were used by someone else before I got home and I have them here no one is willing to give me my money or refund back and I am a retired person who is only try to do what is right to buy gifts for my kids for the holidays someone has to be accounted for by scamming off of gift cards when I paid cash and all cards were in there package
Hello, we have contacted this customer & have advised her that we are going to send her an Albertsons gift card since Amazon has told her that they will not assist her in any way.
We are taking care of this customer on our end.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely
On 10/13/19 my boyfriend and I order groceries from Jewel-Osco to be delivered to us the evening of 10/14/19. The amount was $61.81 and my boyfriend paid with his credit card. Order #***-***. The groceries were never delivered. I put in a request for a refund on 10/15/19 (entered on the 16th in your system) and they said they would send an email confirming. They never did send the email and said it would take 7 days to refund, and my boyfriend should see the refund on his credit card by 10/21/19. I called back on 10/21/19 to see why the money wasn't refunded yet. The lady on the other end was irritable and eventually clarified that it would take 7 business days not 7 days meaning that the refund should be seen by the 24th or 25th at the latest. it is now the 27th and there is no refund.
This is completely unacceptable. We paid for groceries that were never delivered, and had to deal with an incompetent call center. It wasn't a problem for you to accept our money instantly, but 12 days (and more than 7 business days) later we still have not been given a refund. This is a terrible customer experience and you need to get your act together as we are telling everyone we know not to use your services. It also shows a lack of awareness to continue to send emails touting the delivery service that is undependable.
Hello,
The customer's refund was processed today 10/29/2019. We show that the amount refunded was $69.35. This is the charge ($69.35) we show for order number ***, not the charge listed in the customer's complaint of $61.81. Please allow 3-5 days for the refund to process. We sincerely apologize for the inconvenience.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely
This is my regular closest Albertsons we love the chicken so during the week I stop by with my son about3 to 4 times in morning before school which is at about 725am to 730am and there is never a problem with us getting chicken tenders before.Now we went to the store on Sunday and wanted some tenders but we were refused service she said they don't open till 8am which does not make sense since we always go before 8 am and it was the first week of the football season so we were just trying to tenders for our game.I called customer service# to get a call back from a district manager and no call yet and they only gave me a first name Barbara they wouldn't give me a last name very weird I worked for Albertsons and Vons so I kinda know the rules and customer service so why open the store if you're going to refuse service to customer
We would like to escalate this to the District Manager but we aren't sure what store this happen at as we are unable to find a club card based on this information in this letter.
Complaint: ***
I am rejecting this response because:
Sincerely
The business is located 3901 Crenshaw Blvd los Angeles ca 90008 my phone # is *** and till waiting for a district manager call no one has called me at all
District Manager spoke to this customer on 9/26/2019, here is the response:
I spoke to the customer. He appreciated the call from me and he will continue shopping with us.
Thank You….
Wayne H
District Manager – District 48 – LA
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely
For the 4th time I have been lied to about an order being placed. I ordered Arizona Decaf Sugar Free tea in the gallon size. The store used to carry enough, but remodeled & now only has 1 or 2, if any on the shelf. I ordered this last time on 8/3/19 and was told it would be in 8/5/19. I called on 8/6 and was told it was not ordered on 8/3, but they would order it immediately and have it at the store for me on 8/9. I called on 8/9 and it STILL had not been ordered and now they say I have to wait until 8/12 to get it. This is my 5th time ordering it and only ONCE has it actually been ordered when they said it would be. It takes 4-5 times calling and following up to get these people to do their job!!! It is not a difficult request! I order 12 gallons each time to cut down on the number of times I order. This store needs new employees who will actually do their jobs!
Called and spoke to the store manager Eric who advised me that the Arizona Decaf Sugar Free tea should be in this evening on the load. That the store is building a display for this items as the store sells out of this item very quickly. Eric also advised me that he would call the customer when the items gets into the store to advise her that the item is in stock. He apologizes as he isn't sure what happen the other times but the tea was ordered the last time the customer was in the store.
Complaint: ***
I am rejecting this response because: The tea was NOT ordered the last time I was in the store. It was not ordered until I had called the 3rd time to ask if it was in. Then in was finally ordered. This has happened 5 of the 6 times I have ordered it. The answer given is not true.
Sincerely