A.J. Perri

Review: I paid for a carrier 3 1/2 ton evaporator coil as part of new HVAC system . After watching my furnace being hauled away supervisor told me that the coil that was purchased would not fit and the one they want to install did not qualify for any energy rebates both federal and local Jcpl which I was promissed . I told supervisor to stop the job 3/12 ton coil must be installed or old equipment needs to be returned and reinstalled. After supervisor called his boss 30 minutes later supervisor told me that he jumped the gun and the purchased 3 1/2 ton coil would fit and they will install it. A week later I was able to verify he lied and installed a 3 ton [redacted] evaporator coil that is considered by industry professionals to be a low grade carrier coil as carrier bought out [redacted] . I contacted company several times and there resolution is to install a 4 ton coil . I rejected it because the install supervisor was no certain that would even be an option because present duct work may not support 4 ton evaporator coil.Desired Settlement: Refund cost difference between the two coils and reimbursement for promissed federal/ Jcpl rebates

Business

Response:

Our installation manager, [redacted] has been in touch with [redacted]. We will issue a check in the amount of $1,870.00. [redacted] assured [redacted] that there will be no technical issues as a result of the up-sizing of the coil, and that we would address the air balancing/humidity issues while the coil was being replaced. We will re-submit the utility rebates when this is completed, with the revised coil number to achieve the desired 17.00 SEER/13.00 EER to get the $500 cool advantage rebate.[redacted] did not want the credit to be put toward the financing program in place, he wanted a check. [redacted] also did not want the work performed until the “cash was in hand”, so we will schedule said work when the check is received.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Regards,

Review: In October 2013 my wife and I meet with a sales representative from A. J. Perri. We were shopping for a heating and cooling system, thermostat and a water heater. We did place an order for same, which we then canceled the following day because the price was excessive ($16,865.00). The sales representative called us immediately and requested to meet with us again. We expressed our concern regarding the high cost. He explained that the items had a 10-year warranty. We then asked if we were buying a service contract and he said yes. He never indicated that we would have annual out of pocket costs during the 10-year warranty period. In September we received an “Annual Furnace Maintenance” alert. When we called to schedule the maintenance we were told it would cost $89.00 plus tax. We objected and they indicated that if we did not schedule the maintenance the 10-year warranty would be voided. We objected strongly and their response was that “…the first year maintenance was at no charge”. We feel this is deceptive salesmanship and are requesting either a refund of $857.07 plus any increases for inflation or nine “annual furnace maintenances” (through and including 2023) at no charge.

The contract does indicate “All warranties require the customer to have annual preventive maintenance performed on the covered equipment by A. J. Perri, Inc. However, it did not indicate there would be a charge nor did the salesman indicate we would have to pay a fee. He allowed us to believe the high cost of the purchase would include this maintenance for the next ten years. Thereafter we would have to pay for the maintenance.

On a positive note, A. J. Perri Inc. is a fine company. Their installers are very competent, professional and accommodating. Their service personnel are also prompt, courteous and professional.Desired Settlement: Either a refund of $857.07 ($89.00 for maintenance plus tax times 9) or nine "annual furnaces maintenances" (through and including 2023) at no charge.

Business

Response:

We have been in touch with [redacted] and offered our apologies for any misunderstanding.We also honored his request for 9 years maintenance at no charge, however, we explained the media filter willnot be included but can purchase from us for $68+tax or purchased his own and we will install during each maintenance. [redacted] is very happy and thanked us for the prompt response.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

A representative from A. J. Perri, Inc contacted me by phone the day after filing the complaint with your office. The young lady was from the Customer Service Department and was most pleasant. She understood the nature of my complaint and agreed to honor 9 more annual maintenance service visits. I was completely satisfied with this agreement. I thank your office for you assistance in this matter.

Regards,

Review: AJ Perri, Tinton Falls, NJ

we have a maintenance agreement for both heating and cooling and in May 2014, we had them in for a regular maintenance for our heating furnace which was only four years old. The service man purposely unplugged wires from the panel on the furnace. I have since found out that their service people get bonuses on selling parts, maintenance agreements, etc. We had a cold snap then and when we tried to run the heat, the furnace would not respond and there was a burning smell. The next day, AJ Perri sent out another service man and replaced the panel. Since then the furnace never worked correctly and during the winter months we kept the temperature at an even temp to insure that the furnace was responding. A hose had to be replaced plus other items. The parts were warrantied (I have a 10-year warranty on parts) but had to pay for labor which is very costly. Last Monday, June 1, 2015 we had cold weather and the furnace did not go on. AJ Perri was here on 6/2, 6/3 and 6/5/2015. They replaced whatever including a new thermostat and the furnace still does not respond.Desired Settlement: Replace our heating/AC units with comparable units which they ruined in 2014. They are still trying to fix it as of June 2015.

Business

Response:

June 10, 2015Revdex.com of New JerseyRE: Revdex.com ID# [redacted]A.J. Perri has received your email dated June 8, 2015, regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond. We have been in communication with [redacted] and have reached an amicable resolution to his satisfaction.A.J. Perri prides itself on providing premier customer service and appreciates your assistance in resolving this dispute. If you require additional information regarding this complaint, please free to contact me at [redacted]Respectfully,Tracey H[redacted]Corporate Customer Relations Manager

Consumer

Response:

Review: [redacted]

I am rejecting this response because:We are responding to your email of June 8th stating that the case is closed. It is not. We have heard from their corporate offices and in fact they sent you an email on June 10th stating that the matter is still on going. The incident is not closed. If you have any further questions about this, please call or email us at:[redacted]

Regards,

Review: My parents are elderly ages 74 and 67 and the sales representative misrepresnted the job at hand. The sewer trap was broken and the sales representative informed us that in addition to the trap being broken, the sewer line running from the back to the front of the home was also broken. He stated the sewer line was cracked and that the total job was to cost approximately 9000 dollars. The proposal submitted to us to refer to the home owner's insurance adjustor claimed $4039 for the initial repair of the sewer trap and an additional $8116 to repair the remnant sewer line. Furthermore, the breakdown of costs has been consistently incorrect. The numbers and dates of the letters were purposefully inaccurate. It also stated that the job was to repair the sewer line outside of the home. When I questioned AJ Perri, they changed the proposal to repair an old and aged sewer line with no suggestion of a cracked pipe or leakage. Multiple attempts to contact AJ perri with a timely response has been met with little and untimely and inaccurate responses. The common theme was that I was responsible for the payment when services were not rendered and the representation of said services were inaccurate and false. Morever, all of my attempts to contact a general manager or higher official within the company has been met with fierce resistant indicating a clear culture that there is no pathway for consumers to have their concerns resolved. This job has taken in excess of 6 weeks to complete and AJ perri has left a large crater in the basement exposing the sewer trap. This poses a signficant fall risk to my elderly parents and there is no evidence of empathy or sense of responsibility on the part of AJ Perri.Desired Settlement: An initial deposit of approximately $1400 was made to AJ perri. That should suffice as payment for the minimal services rendered. A zero balance in writing is requested from AJ perri with no further contractual obligation.

Business

Response:

We are very sorry for any confusion which may have been caused on our part. Upon review of the file, there were several jobs quoted of varied extent. However, for the work which was originally contracted, the total was $4039.25. To date, $1346.00 has been collected leaving a balance of $2693.25. There is unfinished work, preparing and closing the hole in basement, which A.J. Perri prefers to complete for the payment of the final balance due. However, if [redacted] is willing to release A.J. Perri from any future obligations and responsibilities, leaving the basement in its current condition and holding us harmless against any potential consequences, we will not seek any additional payment on the contract.We look forward to hearing back.Thank you

Review: on 6/5/ 14 I had Ajperri come out to my house to do routine maintance on my central air unit.I accompanied tech thru out appt and my freon level at that time was full and unit was operating perfectly as it has the last 2 1/2yrs.while the unit was running the tech asked me for a water hose to wash down condenser I questioned this practice because unit was already running and warm and common sense says do not apply water to hot aluminum condenser? He assured me it would be fine and proceeded to water down the condenser. 6/7/14 I turned on my ac unit to find it was not blowing cold at all.I called ajperri and they had tech in area and he arrived within the hour When he arrived I explained to him what happened and I went with him to unit were he attached gauges to check level of freon.The gauges showed there was no freon in system I said thats impossible he said you have to have a leak I said it held the freon in for 8 months over the winter was running fine Thursday and only after it was serviced it developed a leak impossible! He installed Nitrogen into system to check for leaks and it showed it had minor leak which it did not have before the service.I asked tech what can be done to fix the problem I explained I have a wife recovering from cancer treatment and a elderly resident and small kids he then proceeded to lie and tell me the aluminum cannot be sodered that I need to buy new unit.Now imagine my surprise when I have close family that are hvac licesensed techs that dispute his claim.I further asked him how much would it cost he said between $3000 and $5000 for new unit.To me this is totally wrong they came for reg. maintance my unit was fine and operating perfectly as there tech said and in 24 hours my unit was unrepairable.Im not buying it at allDesired Settlement: I want my A/C unit fixed and working properly or ill have to consult my attorney and consumer affairs for other remedies

Business

Response:

We are sorry to learn of [redacted] disappointment with his A.J. Perri service experience.

We do assure you that our technicians are tested, trained and certified and work toward our client’s complete satisfaction.

We have scheduled an inspection of [redacted] system by a senior technician to make a diagnosis. If a leak test is needed, we will offer such to the client at half cost, reduced from $429 to $214.50.

I called for a free quote to install a new gas boiler and HWH. Salesman arrived promptly and proceeded to put me through 90 min of BS before quoting an outrageous price more than 2X previous estimates.

Review: AJ Perri sold and installed a new gas boiler 8/1/15 and converted my oil heat system to gas. After many needs for repairs, I looked at my boiler in an attempt to get the make and model. Both the make and model # were different than my written proposal. The proposal was the only piece of paperwork given to me on my unit. I spoke several times on phone about my repair concerns and the fact my unit had no [redacted] Brand markings. The last repair man was told to point out the manufacturer (I wanted a [redacted] specifically) . He was unable to. All internet searches and image searches show the unit to be a [redacted] which is manufactured by [redacted], the AJ Perri Reps insisted it was not. At the time I signed the proposal for the specific model, (and gave deposit) the salesman also told me (and hand written on proposal) that my unit was eligible for the "NJ clean energy" $300 rebate. I asked the rep on the phone about the rebate information as I RECEIVED NO written paperwork after my almost $9000 purchase. No Rebate forms, no owner's manual, no product information card, no warranty information. I was told it would be sent...it was not. I emailed four times requesting my rebate, warranty forms as well as any manuals, I also requested a receipt with a description of what I bought, and what services were paid for. I told them I need this for my capital gains as I am selling house and to turn over to the new owners when I eventually sell. I have received nothing, I have no idea what brand/make of boiler is in my basement, Nothing in writing or product information given at the time of purchase, nothing mailed ...and they are no longer answering my emails. I can only assume their failure to provide me with basic I need for my records is because of fraud on their part.Desired Settlement: 1) I want proof of what I purchased

2) I want the forms needed for my $300 rebate that I was informed of on written proposal

3) If because the unit I purchased isn't what I had ordered, I want the retail value between the model I order and the model installed

4) if unit installed without my knowledge is not eligible for the $300 rebate, I want a check for the $300 amount

5) I want the product information I was not provided at time of installation or asked repeatedly for on phone and email, included but not limited to: Owners manual for unit in my basement, warranty information for specific unit, product information card, warranty information as it pertains to my purchase

6) a detailed receipt of sales and service provided by AJ Perri since the only paperwork I have is for another item all together then they installed ,

7) acknowledgement that since the new heating system was first fired (approx. 4 weeks ago) it has required repeated repairs & AJP will make right

Business

Response:

November 23, 2015Revdex.com of New JerseyRE: Revdex.com ID# [redacted]A.J. Perri has received your email

dated November 13, 2015, regarding the above-referenced complaint. Thank you for bringing this matter to our

attention and allowing us the opportunity to respond. We are currently in communication with

[redacted] to gain a better understanding of the complaint and hope to achieve an

amicable resolution very soon.A.J. Perri prides itself on providing

premier customer service and appreciates your assistance in resolving this

dispute. If you require additional

information regarding this complaint, please feel free to contact me at [redacted]Respectfully, Janice H[redacted]Corporate Customer Relations Lead

Consumer

Response:

Review: [redacted]

I am rejecting this response because: as per my letter, I have gotten no response on my several inquiries into the brand, age, type of furnace in my basement and why the model (brand?) would have been switched from what was specified in the signed proposal. I also have received no information or requested paper work verifying the unit was placed under warranty, (warranty paperwork) or information on the nj rebate that the salesman said I was entitled to in writing on the jointly signed proposal and verbally. I received some papers (4-year old whited-out internal memos and a few other documents that shed no light on the specifics surrounding my particular unit and an invoice for more money, even though I was asked , and did "pay in full at the completion of job as per AJ Perri's policy. The invoice was mailed 3 months after I paid balance as asked by AJ perri rep in my kitchen with no reference or details to the boiler purchased (model/make seriel#/manufacturing date) under the description. I have asked for responses to be sent via email, or mail, but have not in the 5 weeks since I first looked into this mystery received any thing from AJ Perri in ways of explanation that can shed light as to (or even acknowledges) the boiler installed in my basement and the specifics as to it's make, manufacture or why AJ perri opted to install it without changing the model I had approved and researched and signed off on, without modifying the proposal in writing and getting my approval first .since I was left with no paperwork other than proposal, and no rebate forms/warranty papers, or detailed description on a receipt. I can only assume AJ Perri chose to install an older or possibly even returned boiler they had laying around and wanted to get rid of, and hoped I wouldn't have noticed it wasn't what I had ordered, with any brand indentification, nor was it a cureprrent model listed on the [redacted] website . it is listed on the [redacted] website, buts as I said, no logo, or identifying features are visible to me or by the AJ perri rep sent to service and "show me it's a [redacted]" .as a single, older woman who owns a house and faced with big decisions and purchases for the first time in her life regarding that house ....it's all very unsettling, and the recent mailing of the first invoice for monies due several months after the fact...was NOT the information I expected from AJ Perri in the matter of resolution .

Regards,

Business

Response:

December 7, 2015Revdex.com of New JerseyRE: Revdex.com ID# [redacted]

[redacted]A.J. Perri has received your email

dated November 24, 2015, regarding the above-referenced complaint. Thank you for bringing this matter to our

attention and allowing us the opportunity to respond. On December 2, 2015, we visited the

customer’s home to ensure that the correct equipment was installed and to

ensure that the equipment was operating properly. We have attempted to reach [redacted] via phone

and via email to further discuss our findings towards resolving her

concerns. We look forward to working

with her upon speaking to her.A.J. Perri prides itself on providing

premier customer service and appreciates your assistance in resolving this

dispute. If you require additional

information regarding this complaint, please feel free to contact me at [redacted]Respectfully, Janice H[redacted]Corporate Customer Relations Lead

Review: In November 2014, my parent's toilet stopped flushing. Because of poor health, I corresponded with Danny the repairman by cell phone. He told me everything in the bathroom needed to be replaced: new toilet, new "BEDS" in the sink and shower, and new pipes from the bathroom to the kitchen. I was shocked at the $3100 plus tax price, but he said that the pipes were in such bad condition, he was surprised they held this long. He said the pipes weren't installed correctly and with the sediment buildup, he couldn't even get the camera to go all the way through. Left as is, the sitting water would freeze and burst the pipe come winter, then it would cost even more. He said that with their warranty, it was a good price for all new insulated pipes, a new toilet and new "BEDS" in the sink and tub, and a peace of mind. So I ok'd the work and gave him my credit card information for the $200 deposit. I paid the balance in person at the AJ Perri office the following day, which was a Friday. It wasn't until Saturday that I was able to get to my parent's home to see what was going on, as my mother said the toilet would not flush and I was appalled at what I saw: brand new fixtures in the cracked sink and broken tub and a brand new toilet that does not work properly. The kitchen sink leaks and the water pressure throughout the trailer is worse than its ever been. AJ Perri has made several service calls and the toilet still doesn't work consistently. (My parents were told to only flush human waste so they are forced to keep used toilet paper in a bin and dispose of it in their trash. They have been told they aren't flushing the toilet correctly, and that they're flushing too much at a time, etc. It's at the point now where my Dad has to let my Mom flush it for him so he doesn't "do it wrong" - it's so humiliating.) I have called many times, requesting that a supervisor or manager review the work. Every time I call, they take my message but then no one calls me back. In March 2015,Desired Settlement: after three no shows, "Larry" finally meets me (even though "Ed" and Danny were all supposed to be there). He was extremely rude and completely unprofessional. He showed me a delivery receipt and he said in a court of law the judge only cares that my mother signed it. (they told her "sign here" so they could do the work, so she did). Larry said there was no such thing as a "BED" in plumbing terminology and I told him that I had even asked Danny "b-e-d, like you sleep in?" Larry said all the fixtures were "high end", so naturally they would cost more (for a 1972 trailer? Brand new high end fixtures in a cracked sink? A broken tub?) Verbally I was told what I was getting and they didn't do any of the promised work. My parents still need new pipes and a new sink and a new tub and a working toilet - I want a refund so I can get the work done properly. AJ can have their shoddy parts back. My dad is ** now, he should not have been put through this ordeal. No senior should.

Business

Response:

We are sorry to learn of Ms. [redacted]’s situation. We have attempted contact via phone. It is our intention to review all of the work previously done and ensure that work was done correctly; if there is issue with any of the work performed we will absolutely make the necessary corrections.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: I need to know why this plumber said the pipes all need to be replaced, they are beyond repair - and then once I agree to the work, the pipes aren't even touched - I just get new (expensive) fixtures on a cracked sink and a broken tub. In addition, the water pressure in my parent's trailer has been even worse than before AJ Perri was there. The brand new high end toilet doesn't flush half the time (and my parents don't even flush toilet paper anymore!)

I have already been insulted and reduced to tears because of the meeting with Larry in which he stated (essentially) that I must have misunderstood the entire (scope of work) quote. I need a thorough investigation on their part into the company's customer relations (from the plumber who came out, the different people I spoke with on the phone, and Larry the one who eventually came out). It should not have taken months for them to even bother with resolving this. They need to figure out why the quote was so very different from the work that was actually done. My parents were not provided with a copy of the work order that my mother was told to sign for, and I was never sent the invoice by email (as I was promised, every time I called). There was even a three person phone call in which the plumbing supervisor promised he would personally meet with me and "make this right". I received this call while I was in Disney World, Florida and it was approximately an hour long. The call ended with this promise that never happened and when I called back, it was as if the call never happened. I need to know beforehand why there is such a discrepancy and I need reassurance that (at least) two supervisors will come at the same time (and not cancel on me as Larry did twice).

Regards,

Business

Response:

Our number one goal for our customers is their satisfaction.Since notification of the original complaint our office has attempted to contact Ms. [redacted] on numerous occasions in order to schedule a return trip to her parent’s home to addressher concerns.Please note that the work contracted was done so with Mrs. [redacted], [redacted]’s mother; the address where the work was performed is not that shown on the complaint but rather [redacted].The plumber at the home reviewed the work suggested and detailed costs associated with that work seeking confirmation and approval from Mrs. [redacted] prior to beginning thework identified. Please reference Invoice # [redacted] indicating [redacted] White Rnd (toilet), [redacted] Faucet, [redacted] shower body and a pipe repair in the kitchen. A $200 deposit was paid at that time. Invoice # [redacted] is the final invoice for the work as completed and paid in full.In an effort to resolve the concerns with the new faucet being installed on a cracked sink (the cracks existed prior to our visits), we are willing to offer a new similar style sink.As it relates to the issue with the toilet, we would like to install an upgrade to a ‘power flush’ toilet.Both of these upgrades would be offered at no cost in an effort to satisfy the [redacted]s.The comment regarding the pipes – on February 20th our representative was out at the home in response to a “no water issue”; the technician discovered that the pipes were frozen due to the extreme temperatures. This is the only reference to pipes on file.Again, it is our goal to resolve these issues, but most importantly request the favor of a return phone call in order to do so. Ms. [redacted] can call us at [redacted] and ask for James H, Operations Manager, or Sara C, Customer Retention Manager.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

There are too many inconsistencies in their response in regard to what I was actually quoted. Yes, it is my parent's home that had the work done, but the work was done in November 2014. In February 2015, the toilet stopped working and the water was merely trickling out of the sinks, but the water pressure has been bad since the November work. In February, the pipes were frozen, my mother told me this the morning I was to fly to Florida. I called AJ Perri and told them what happened and figured it was something to do with the work again (as I was still under the impression that the work I was quoted on was what was done. I knew what was done above the floor but I NEVER thought the work under the floor wasn't done as well). I was in Florida when my mother called and said AJ Perri had come out and determined that the pipes were frozen and that they don't do pipes on mobile homes. When my mother called me and told me this, I called AJ Perri and told them what the situation was. I told them I was reassured that if I replaced the pipes, I would not have to "worry about the pipes freezing" and the woman said they don't work on frozen pipes on trailers. I assumed this was some kind of misunderstanding, I paid for new pipes and they were under warranty. I was told that someone would have to call me back. In the meantime, my parents suffered, and I - 1,100 miles from home, was extremely upset). I was in the Magic Kingdom park (the next day, I believe, I need to get my cell phone record on this) and this was the very long call that involved a conference call with the plumbing supervisor who said he would come out and make things right, for me to call when I got back from Florida and Ed and Larry would meet me there with Danny, who had done the work. When I came back from Florida and called, no one knew what I was talking about. To reiterate, I paid for new pipes that would extend from the bathroom to the kitchen, as I had been told all the pipes had to be replaced, they could not be fixed. Yes, the sink was cracked before AJ Perri put the new fixture on it, but I paid for a new sink "bed", of course, now the word "bed" is being disputed in addition to everything else I was quoted. As far as a power flush toilet goes, I want water that that flows the way it is supposed to. The way it flowed before AJ Perri installed new fixtures. How would a power flush toilet correct pipes that were in as bad shape as was described to me in my quote? AJ Perri state the only mention of pipes is on the February 20th visit. I have not called AJ Perri back as of this writing because I do not wish to keep disagreeing back and forth. My parents need the pipes I paid for, if they are in fact as bad as I was told they were.

Regards,

Business

Response:

June 1, 2015Revdex.com of New JerseyRE: Revdex.com ID# [redacted] A.J. Perri has received your email dated May 21, 2015, regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond. We have made multiple attempts to reach Ms. [redacted] via phone at ([redacted]) [redacted] and via U.S. Postal Service mail to gain a better understanding of the complaint towards achieving an amicable resolution. We look forward to working with her upon speaking to her.A.J. Perri prides itself on providing premier customer service and appreciates your assistance in resolving this dispute. If you require additional information regarding this complaint, please feel free to contact me at ([redacted]) [redacted].Respectfully, Tracey HCorporate Customer Relations Manager

Consumer

Response:

re: complaint ID [redacted]

Review: A representative sold my 84 year old mother an $800 motor for an air conditioning unit that they described as old and outdated. She was confused and pressured into this purchase. She was initially seen by one person who sold her the unit- she gave them a post dated check stating she did not have enough money in her account. I believe it is unethical to accept a postdated check. She was trying to contact a family member while the representative was there but dialed incorrectly and was unable to reach anyone. She stated that she was so nervous she could not dial correctly. They told her there was a leak in the system but they did not repair it. She was told that she needed to act immediately.

Another gentleman came out later in the day to install the unit.

They scheduled an appointment for her on Saturday July 5 to discuss a replacement unit. It was stated they they would discount since she had work done on July 2. This was not put in writing. The work receipts that were left with her were illegible. If the unit was so bad it needed to be replaced- why was an $800 motor installed?Desired Settlement: I would like my mother to get her money back. This was an unethical transaction that was forced upon an elderly women who was confused and anxious. I am very distressed that she was taken advantage of in this manner.

Business

Response:

We regret to learn of Mr. [redacted] opinion of the service we provided for his mother. We were previously in contact with Mr. [redacted] and assured him that the pricing presented to his mother is that which would be presented to any of our clients for the same work – A.J. Perri does NOT discriminate against any clients for any reason.

We acknowledge that we may not be the least expensive service professionals for hire, but we are the best. A.J. Perri confidently stands behind all of our products and service with a 100% satisfaction guarantee. We do assure you that our technicians are tested, trained and certified and work toward your complete satisfaction. It is never our intention for any of our clients to feel uncomfortable or pressured by any of our associates. We aim to gain customers for life, but realize that we may not be able to compete (pricing) in every arena with smaller, less customer service oriented businesses.

When temperatures are extreme – hot or cold – our technicians strive to get a unit working so our clients are not suffering in the weather, even if it may be in their best interest to replace their equipment. For that reason, if a client then chooses to replace their aging, in-efficient system we will credit at least part of the price for repair toward the purchase of their new system.

When we last spoke with Mr. [redacted] he requested we cancel the sales appointment, which we did. He also indicated if his mother needed anything more she would be in contact with our office.

However, in a sign of good faith, we would be willing to offer Mr. [redacted] mother a refund $200.00 toward her satisfaction.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I hired AJ Perri in April 2014 to install a new heating and air conditioning systems in my home. Prior to the installation we applied for finance through [redacted] and were quoted a price.The bill was supposed to be $180 per month. Instead the bill was over $300 a month. I explained to the sales rep. [redacted] that we could only afford a certain amount each month and he promised us that it would only cost $180 and showed us figures as well. When I brought this matter up to the account manager hewas rereluctant to help me. I then decided to contact [redacted] and disputed the charges. After the dispute AJ Perri decided to change the fimamce agreement to the original terms that we agreed upon. Its is now August and our a/c has had many major problems. First Aj perri came back to install new duct work, somethimg they were required to do but never did previously. Second the a/c has not been working properly in cooling our home. After many service calls they finally tells us there is a defective coil that needs to be changed. That part was changed a few days ago and now yet again the a/c does not work. After numerous calls they sent out a tech. qnd now he tells us that the return duct is defective. Gow can everything be defective???? I am also worried if our heater is going to work in the winter because that is another purchase I made threw them.Desired Settlement: I was charged an astronomical price almost 15k for unsatisfactory work. Another company would have chanrged a lot less for their services. I was taken advantage of because I had no choice but to finance this job. After all was said and done all I wanted was honesty and for my equipment to work.

Business

Response:

We were aware of the issue with the system prior to this complaint and were working toward resolution...

Our warranty manager spoke to the customer yesterday (8/11) and a technician is returning to the home today to remedy the issues with the system.

A.J. Perri takes pride in every installation and we will work to ensure our customer's satisfaction 100%, guaranteed.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: False sale promises, (bait and switch, told me I was buying one thing, sold me another)

- told me I had 18 months interest free on financing with them, I do not, but can for a higher price per month

-told me I had free maintenance yearly for my equipment, nope its $79 per visit

- told me they remove my old oil tank -- they did not

- told me they replace all the pipes from the tank up.. they did not.

No follow up when I reached out with issues

Horrible install job

Still never had my equipment inspected by the town after 1 yearDesired Settlement: I want my loan at the current price -- int free for 18 months as promised..

I want the valves to be fixed like they were suppoesd to be for free

I want the old service lines filled in

I want the old equipment removed

I want my unit to be inspected by the town

I want it to be maintenance as promised for free

just want what I was told to be delivered.. I coudl have went with a much cheaper company easily.

considering filing law suit against company for unfinished work, bait and switch, among other things

Business

Response:

January 11, 2016Revdex.com of New JerseyRE: Revdex.com ID# [redacted]A.J. Perri has received your email dated January 8, 2016, regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond. We have been in communication with [redacted] and have addressed her concerns. We visited her home on January 6, 2016, and serviced the equipment. Upon receiving approval of filed permits, we will proceed with additional work to be performed. Both parties have agreed to address any other concerns upon fully resolving service issues.A.J. Perri prides itself on providing premier customer service and appreciates your assistance in resolving this dispute. If you require additional information regarding this complaint, please feel free to contact me at [redacted].Respectfully, Janice H[redacted]Corporate Customer Relations Lead

Review: called A.J. Perri to clear a clog in my main sewer line after I had a flood in my basement bathroom. They snaked the line and put a camera through the pipe and showed me areas that were clogged with roots. They were pleasant and informative (I thought); they proceeded to tell me that I needed a new main sewer line and the cost would $10,000 plus the cost of fixing my patio that they said needed to be dup up. I said that I couldn't possibly sign up for it that day as I had to wrap my head around this kind of expenditure and that I was leaving on a trip the next day, but I had their number and most likely would be calling them. Once I said no to signing a contract, they became almost nasty..trying to intimidate me. I had to say "NO" no fewer than 5 times. The charge for the day was $400, which I paid.

I then did some research for an alternative solution as I didn't have $10k to spend. There is a process called hydro-jetting that destroys roots (they never even told me that this process exists). I called Hurricane Plumbing which examined the pipe with the same camera equipment, hydro-jetted the roots away and applied Root-X. They said the pipe is fine and I wont be needing a new one for a long time - just use the Root-X every 6 months. Total cost = $1000. I do not know how A.J. Perri is still in business..there are tons of bad reviews similar to mine on the web.Desired Settlement: I deserve at least part of my $400 back. They lied about my sewer pipe needing replacement...they tried to intimidate me to sign a contract that very same day. I was so stressed out by the intimidation and the $10,000 cost. So what did they really do for $400. They snaked some roots out and did a "free" camera inspection.

Business

Response:

July 23,2015Revdex.com of New JerseyRE: Revdex.com ID# [redacted]A.J. Perri has received your email dated June 13, 2015, regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond. We have been in communication with [redacted] and have reached an amicable resolution with her. We appreciate the additional feedback that she has provided.A.J. Perri prides itself on providing premier customer service and appreciates your assistance in resolving this dispute. If you require additional information regarding this complaint, please free to contact me at [redacted]Respectfully,Tracey H[redacted]Corporate Customer Relations Manager

Review: [redacted] age 102, (103 in December), had a leak in her kitchen sink/faucet, and called A. J. Perri from the yellow-pages to have it looked at. The repair serviceman told her she needed a new sink, faucet and that the water-heater needed to be replaced. She was also told that the kitchen counter was partially rotten under the sink and should be replaced. He also suggested to replace the cooktop at the same time: total estimate $6000.- to $10,000.-.

[redacted] agreed to have the water heater replaced, total cost : 40 gal water heater $2,908.-

Mrs [redacted] daughters, rejected the rest of repair estimate and a call to [redacted], in [redacted], was made. They came to the house and repaired the faucet by replacing some gaskets, total cost $170.-.

It appears that unnecessary work was being suggested by A. J. Perri and the cost of the water heater was excessive, to say the least!

A copy of the repair bill and trouble reported with repairman's recommendations, is available.Desired Settlement: We hope this complaint will help other older or unknowing customers to be careful in selecting certain companies to do repair work inside or outside your house.

It is, unfortunately, easy to be taken advantage of, especially elderly people.

Business

Response:

November 13, 2015Revdex.com of New JerseyRE: Revdex.com ID# [redacted]A.J. Perri has received your email

dated November 3, 2015, regarding the above-referenced complaint. Thank you for bringing this matter to our

attention and allowing us the opportunity to respond. We are currently in communication with [redacted] to gain a better understanding of the complaint and hope to achieve

an amicable resolution very soon.A.J. Perri prides itself on providing

premier customer service and appreciates your assistance in resolving this

dispute. If you require additional

information regarding this complaint, please feel free to contact me at([redacted]Respectfully, Janice H[redacted]Corporate Customer Relations Lead

Review: while I was away at a trade show a pipe in my house froze and split. Wife was able to get the water to that pipe turned off. Since I was away she decided to call A.J. Perri to come out to look at it since their web site said free estimates. When they got there and it was only [redacted] there. I guess this was there chance to take advantage of a woman thinking she doesn't know anything. Now this pipe is in the open and easily accessible. He tells her it will be $525.00 to fix it. She texted me that and I said for a 30 minute job at best to cut a small piece of copper pipe and solder a new piece on? She tells him no. And they proceed to charge her 139.00 (this was after he said it was 99.00. Then changed it to 139.00 saying it was diagnostic) to come out and tell her it would be 525.00. So much for the free estimate. I got home and for a cost of under 10.00 and less then 30 minutes of work it was fixed. Price gouging (In my opinion) during the sub zero weather.Desired Settlement: Refund of the charge.

Business

Response:

We were sorry to learn of [redacted] disappointment. We have been in touch with the customer directly... There is always an $89 trip charge that covers the technician to come out to the home in a fully stocked truck. The additional diagnostic charge was because it took longer to assess the problem.As A.J. Perri confidently stands behind our100% satisfaction guarantee [redacted] will be receiving a check in mail for the full amount of $136.96. Thank you

Review: Two years ago, after SuperStorm Sandy, I had a brand new heating and AC system installed by AJ Perri. One week after installation, the heat system broke, and I needed an entire new drum system installed. Since then, I have had 30 service calls for my heat and ac not working. The past 3 weeks, my heat has been broken 3 different times. The repair tech just left, and before he left, he said there is nothing that can be done when it's cold out, the kind of system I had installed, and the drainage system has the chance of freezing up, when installed in a garage, that a different drainage system should have been selected. At the time of the installation, my house was gutted, and the system could have been installed anywhere, and a solid pvc drainage system could have easily been installed. I paid $17K for this new heat and ac, and I believe either the wrong system was selected for my location, or I received a defective system. I want a replacement system.Desired Settlement: I want a new replacement system. 30 service calls in 2 years is not acceptable.

Business

Response:

We are very sorry for the inconveniences which [redacted] has faced with her [redacted] equipment. Both A.J. Perri and [redacted] have been working toward a solution. The issues experienced are not a result of any error in the installation or the equipment, but rather the change in location of the unit; due to the damage from Sandy, the unit was moved from the basement to the garage where the unit is exposed to extreme temperatures in an unconditioned area. As a result, the condensate line is freezing creating issues. It has been suggested to enclose the unit within the garage area in order to provide additional/necessary insulation, however, [redacted] has refused this solution. Heat tape was installed on the trap which was freezing until the necessary part – OEM kit – could be ordered and received. Our technician was scheduled at the [redacted] residence on March 3rd to install the OEM freeze kit which is designed to help alleviate what has been identified as the problem.

Review: A.J.Perri was called to inspect a problem with an indoor pipe that was causing waste to back up into our sink. Scope of work, in their words, included removal of rotted stack, fittings and connections with associated pipe to make repairs. The serviceman who initially inspected the problem indicated that the repairs should be done ASAP, and the estimate would be around $9,000., with a "10% discount" already applied. The estimate seemed excessive to me, but as I am not a plumber, nor remotely familiar with the price of performing this type of work, I took him at his word. I asked him to itemize the contract more specifically, but he did not do so, nor did his superior, who, when asked by my insurance company to itemize the expenses, merely stated that this company "utilizes a flat rate pricing system, which is shared with the customer on pre-printed price list.....and formulated using a variety of constants based on Industry Standards". First of all, I never received a pre-printed price list of any kind, nor does this seem to be any kind of explanation as to their pricing. At the time, I agreed to have them do the work as I felt the problem was imminent. They did the work so vaguely represented on their "contract", but have NOT resolved the initial issue I called them about in the first place, and I already paid out $8,986.93. I feel I was taken advantage of because of my lack of experience and knowledge in plumbing matters, and they have not even repaired the initial problem. My insurance agent has stated that this is the highest price he'e ever seen paid for this type of repair I his 30 year career. I would like a partial refund for the obscene fees charged to me for this job.Desired Settlement: A revision of fees and partial refund.

Business

Response:

A representative has been in touch with the client.At their request, we are reaching out to their insurance company to facilitate a homeowners claim.

Review: Business was hired to snake drain. Business got their snake stuck in our drain, told us our pipe was broken and needed to be repaired. Because we had no choice, we agreed to repair in the amount of $4,483.30. Pipe was not broken until it was dug up. Company then told us pipe needed to be replaced because of root ball. When we challenged that, the company told us that the pipe needed to be replaced because it was compromised. Expensive repair would not have been required if the initial service (which has been performed successfully in the past) had been performed correctly. Company refuses to refund any of the expenses.Desired Settlement: We would like most if not all of the money refunded to us for the cost of the pipe replacement. We will willingly pay for the initial service of cleaning the drain in the amount of $99 plus tax ($105.93).

Business

Response:

December 21, 2015 Revdex.com of New Jersey RE: Revdex.com ID# [redacted] A.J. Perri has received your email dated December 12, 2015, regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond. We have attempted to reach [redacted] via phone at [redacted] and email at [redacted] to further discuss the details of the complaint towards achieving an amicable resolution. We look forward to working with her upon speaking to her. A.J. Perri prides itself on providing premier customer service and appreciates your assistance in resolving this dispute. If you require additional information regarding this complaint, please feel free to contact me at [redacted] Respectfully, Janice H[redacted] Corporate Customer Relations Lead

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. I am awaiting finalization of the agreement.

Regards,

Review: My mother had a hot water heater replaced by AJ Perri Inc of [redacted].She was charged $2,901 for service.I feel that the pricing well exceeds what It would normally take to make repair .I had contacted plumber in and around my area as well as customers of mine that are plumbers and they felt she was over charged.The work they did was excellent and nothing against company,but I feel she was taken advantage of .I've been told that the job with water heater should be anywhere from 1,200 to 1,900 dollars. The invoice does not have a breakdown of water heater, labor, and extended warranty that was purchased.I had contacted them ,AJ Perri, and there was nothing that they can do.I wonder if they go in with high price leaving room for negotiating.I understand that there are costs in business ,but really a hot water heater the most is $900 to 1000 and the tech was there 4 -5 hours.In closing, I feel that my mother was was taken advantage of.Desired Settlement: I feel a refund is in order.I feel that 1,900 to 2,000 was fair (on extreme side) to charge

Business

Response:

[redacted] was contacted regarding his mother’s recent hot water heater purchase.

Our representatives reviewed the details of the purchase and installation including the purchase of a 10-year warranty.

We also reviewed the benefits of doing business with A.J. Perri – from our 100% satisfaction guarantee to our 24 hour service 365 days a year.

In the spirit of our 100% satisfaction guarantee, [redacted] was offered a refund of $1001 toward his total satisfaction.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Regards,

Review: In Sept. of 2013 I called A.J. Perri & told them I had cancer & I had to have filtered water. I asked them to install a WHOLE HOUSE WATER FILTRATION SYSTEM. The Tech came out & said in addition to the whole house system he would install a WATER SOFTENER TANK. Price was $3,205.00. There was no picture of this product on their website so at the time I had no idea that it was a 2 TANK unit. Tech installed one TANK + A FILTER. The Tech told me that the filter was for the WHOLE HOUSE. The filter needed to be change so in April I pull out the book to read how to change the filter & I noticed something was wrong. I called the Manufacturer of the water filtration system & he informed me that a tank was missing! Apparently the Tech only installed the WATER SOFTENER TAN & FILTER & he tried to [redacted] the filter off as THE WHOLE HOUSE WATER TREATMENT SYSTEM. I called AJ Perri & the did come out to rectify the problem but they also said I would be getting 1/2 of my $$ back. Thus far A.J. Perri has yet to credit my [redacted] Account for the $1,602.50. I've called them 3 times asking where my refund was & I keep being told it's on it's way. I stopped buying bottled water because I was under the impression that I was drinking filtered water. I have been using A.J. Perri for 12 yrs. prior to this & they should be ashamed of themselves that this is how they treat their sick customers.Desired Settlement: I want my money back! The owners of A.J. Perri should rot in hell that they treat cancer patients like this. Bad enough were fighting for our lives we don't people like A.j. Perri trying to kill us in order for them to save a buck.

Business

Response:

RE[redacted] -- Revdex.com of New Jersey complaint #[redacted]We are very sorry resolution was not made sooner.Evidently, due to the time which passed, our accounting office was unable to credit the customer's [redacted] card...a refund check was sent to the customer instead. However, we come to learn that the customer was unable to cash the check as they claimed the signature was not valid. We are in the process of preparing a replacement check for the amount of the refund and will get it to [redacted] in the very short term.Thank you

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

1) As of June 7 Customer Relations continued to tell me the Accounting Dept. was refuding my $$ via [redacted]2) [redacted] claims A.J. Perri never contacted them; 3) The original check given to me WASN'T SIGNED;4) Today I was told by ** Bank that the replacement check couldn't be cashed for the following reasons a) A.J. Perri didn't have sufficient funds to cover the check b) the person that signed this check, signature wasn't of file with the ** Bank and c) A.J. Perri ISSUED A STOP PAYMENT ON THE CHECK.After going back & forth today with ** Bank & A.J. Perri I finally got my money. Reason I am rejecting the response is due to all the nonsense on A.J. Perri's part in refunding me my money and the comment "we come to learn that the customer was unable to cash the check as they claimed the signature was not valid". Who signs a check like this / ___That's not a signature & the bank just handed the check back to me. Maybe if A.J. Perri hired compenant people to begin with non of this would have taken place.Regards,

Review: Plumber from AJ Perri misdiagnosed problem. I had to pay and he did not fix problem which was a leak in my toilet. Problem was small hole in pipe. He replaced the seal on toilet. By the third flush the water was leaking from hole. He stated that the seal was probably part of the problem. It was not. He wanted thousands of dollars to fix leak from small hole. I did not have him fix because I knew it was completely out of line. He charged me $ 342.82 to replace wax seal which was not broken.Desired Settlement: I would be willing to pay for his visit which I was told upfront but not for replacing something that was not broken. I would like to receive a refund for part of the cost.

Business

Response:

We are sorry to learn of [redacted] discontent with her A.J. Perri experience.We have been in contact with [redacted] and provided the client with two options in an effort to reach satisfaction:(1) Split the cost of the plumbing service provided, which was $342.82, providing a refund of $171.41(2) Credit the full monies paid for the August plumbing visit, $342.82, toward the work quoted during that visit which would solve the larger issue … the $342.82 would credit against the quote for $1800. [redacted] indicated he would consider the offer and would get back to us once he spoke with his family. Thank you

Consumer

Response:

I received your e-mail regarding the response from A]. Perri. l was unable to forward my comments through your site. Therefore, I am letting you know through this e-mail that I have contacted A.J. Perri and informed them that I am willing to accept a refund for $ 171.41. As per our telephone conversation, they are crediting my credit card for this amount.

lam very grateful for your help in this matter.