A.J. Perri

Was charged twice for a drain service? $99.99 the first time and the next day the price went to $200.00. Had no choice but to pay because it was the day before Christmas. Paid twice because the technician did not do his job the first time? Had to clean sewage backed up twice?

The outside a/c unit kept occasionally tripping the circuit breaker upon startup. Called for service and the "tech" finally showed up at 9 at night (9 hours late). Barely touched the unit except for checking to see if it had power, he said it was too dark to take it apart to check the compressor or fan. I explained that it was on its own circuit and cooled and ran fine. So we start the unit up and the circuit breaker tripped so he could see the problem. He tried blaming it on the 15 amp breaker, should be 30 amp he says, I said 15 amp is what the specs called for from the manufacturer. The air handler is on its own 15 amp circuit. So is the furnace. So he didn't test the fan or condenser or the capacitors. What he did do is by pass the capacitors, the unit ran anyway. So he pokes at the wiring he disconnected and shorted out the unit, (big flash and sparks), now it wouldn't start at all. Goes back to the truck and gets a new fuse puts the wiring back together as he found it. Then claims as a diagnoses that the unit is old and probably runs hot is the cause of the breaker tripping. I've run the a/c for 13 years and with no problems until now. On the invoice states the condenser was shorted as the work performed. So he's claiming the short he caused as the problem and solution. So if Simon shows up at your door don't let him touch a thing and don't pay him. Very incompetent.

Called A.J Perri for no heat, gas furnace quit during worst storm in years. Tech shows up, guesses, and produces price book with hideously inflated prices. After repeated fails, shoveling parts into furnace, I told tech to put it back as it was and leave. I was advised I still had to pay nearly $400 for labor. Two days later I found someone competent and honest and furnace was repaired. One star for answering phone and finding my house.

August 5, Revdex.com serving New Jersey 12pt;">RE: Revdex.com ID# [redacted] [redacted] A.JPerri has received your email dated July 28, 2016, regarding the above-referenced complaint Thank you for bringing this matter to our attention and allowing us the opportunity to respond We attempted to reach [redacted] via phone at [redacted] to gain a better understanding of the Complaint We look forward to working toward an amicable resolution upon speaking with herA.JPerri prides itself on providing premier customer service and appreciates your assistance in resolving this dispute If you require additional information regarding this complaint, please contact me directly at [redacted] Respectfully submitted, Sametria A [redacted] Corporate Customer Relations Team Leader

I made an appointment for the advertised $Drain Cleaning On October A.J.perri tech ' [redacted] *.' came to my home to snake the main sewer line below the basement floorHe quickly called me over to see the screen and explained that the rocks, mud, and insects visible on the monitor was due to a 'collapsed sewer line.' He also told me I needed a new toilet in the bathroom and gave me choices: $911,$& $uninstalledHe saw I was visibly shocked and proceeded to tell me he had already contacted his co-worker who was in charge of scheduling and was on the way to explain to me the sewer replacement process and explain the costs involved and financing options Mere minutes later, a man named 'Al' arrived in a polo shirt, khaki's and a clipboard, while the tech had already quickly cleaned up and headed out Without viewing the monitor, he sat down handed me a 'visa type' credit application and explained the job would be approximately 8,000-16, There was no way of giving an exact estimate until they started jackhammering the tile floor to see the extent of the damageAlso, the job did not include replacing the concrete, or tile, and would be an additional $just to put concrete back over the excavated area I said I had to think about this as it was unexpected, So he offered to discount the price by 5% if I schedualed a date and signed contract now, or for 10% if I signed contract now & scheduled the job immediately for Monday 10-5-( cause they had a cancellation !)

Our office has already been in touch with [redacted] We are issuing a refund in full for the disputed amount - $ Payment was made by credit card -- a credit will go back on the card Thank you

September 12, Revdex.com serving New Jersey 12pt;">RE: Revdex.com ID# [redacted] [redacted] A.JPerri has received your email dated September 2, 2016, regarding the above-referenced complaint Thank you for bringing this matter to our attention and allowing us the opportunity to respond We are currently in communication with [redacted] to gain a better understanding of the Complaint and hope to achieve an amicable resolution very soonA.JPerri prides itself on providing premier customer service and appreciates your assistance in resolving this dispute If you require additional information regarding this complaint, please contact me directly at [redacted] Respectfully submitted, Janice H [redacted] Corporate Customer Relations Manager

October 23, 2015Revdex.com of New JerseyRE: Revdex.com ID# [redacted] [redacted] A.JPerri has received your email dated October 13, 2015, regarding the above-referenced complaint Thank you for bringing this matter to our attention and allowing us the opportunity to respond We have been in communication with [redacted] and have reached an amicable resolution with her.A.JPerri prides itself on providing premier customer service and appreciates your assistance in resolving this dispute If you require additional information regarding this complaint, please feel free to contact me at ( [redacted] Respectfully, Janice H***Corporate Customer Relations Lead

August 19, Revdex.com serving New Jersey 12pt;">RE: Revdex.com ID# [redacted] [redacted] A.JPerri has received your email dated August 9, 2016, regarding the above-referenced complaint Thank you for bringing this matter to our attention and allowing us the opportunity to respond We attempted to reach [redacted] via phone at [redacted] and [redacted] and email at [redacted] to gain a better understanding of the Complaint We look forward to working toward an amicable resolution upon speaking with himA.JPerri prides itself on providing premier customer service and appreciates your assistance in resolving this dispute If you require additional information regarding this complaint, please contact me directly at ( [redacted] Respectfully submitted, Sametria A [redacted] Corporate Customer Relations Team Leader

May 20, Revdex.com serving New Jersey 12pt;">RE: Revdex.com ID# [redacted] [redacted] A.JPerri has received your email dated May 10, 2016, regarding the above-referenced complaint Thank you for bringing this matter to our attention and allowing us the opportunity to respond We are currently in communication with [redacted] to gain a better understanding of the complaint and hope to achieve an amicable resolution very soonARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute If you require additional information regarding this complaint, please contact [redacted] H [redacted] at ( [redacted] Respectfully submitted, [redacted] C [redacted] Corporate Online Reputation Analyst

July 23,2015Revdex.com of New JerseyRE: Revdex.com ID# [redacted] *** [redacted] A.JPerri has received your email dated June 13, 2015, regarding the above-referenced complaint Thank you for bringing this matter to our attention and allowing us the opportunity to respond We have been in communication with [redacted] and have reached an amicable resolution with her We appreciate the additional feedback that she has provided.A.JPerri prides itself on providing premier customer service and appreciates your assistance in resolving this dispute If you require additional information regarding this complaint, please free to contact me at [redacted] Respectfully,Tracey H [redacted] Corporate Customer Relations Manager

We are sorry to learn of [redacted] discontent with her A.JPerri experience.We have been in contact with [redacted] and provided the client with two options in an effort to reach satisfaction:(1) Split the cost of the plumbing service provided, which was $342.82, providing a refund of $171.41(2) Credit the full monies paid for the August plumbing visit, $342.82, toward the work quoted during that visit which would solve the larger issue the $would credit against the quote for $ [redacted] indicated he would consider the offer and would get back to us once he spoke with his familyThank you

June 30, 2015Revdex.com of New JerseyRE: Revdex.com ID# [redacted] [redacted] ***A.JPerri has received your email dated June 21, 2015, regarding the above-referenced complaint Thank you for bringing this matter to our attention and allowing us the opportunity to respond We are currently in communication with [redacted] to gain a better understanding of the complaint and hope to achieve an amicable resolution very soon.A.JPerri prides itself on providing premier customer service and appreciates your assistance in resolving this dispute If you require additional information regarding this complaint, please free to contact me at [redacted] .Respectfully,Tracey H [redacted] CorporateCustomer Relations Manager

November 23, 2015Revdex.com of New JerseyRE: Revdex.com ID# [redacted] [redacted] ***A.JPerri has received your email dated November 13, 2015, regarding the above-referenced complaint Thank you for bringing this matter to our attention and allowing us the opportunity to respond We are currently in communication with [redacted] to gain a better understanding of the complaint and hope to achieve an amicable resolution very soon.A.JPerri prides itself on providing premier customer service and appreciates your assistance in resolving this dispute If you require additional information regarding this complaint, please feel free to contact me at [redacted] Respectfully, Janice H***Corporate Customer Relations Lead

August 18, Revdex.com serving New Jersey 12pt;">RE: Revdex.com ID# [redacted] [redacted] A.JPerri has received your email dated August 11, 2016, regarding the above-referenced complaint Thank you for bringing this matter to our attention and allowing us the opportunity to respond We have been in communication with [redacted] and have reached an amicable resolutionA.JPerri prides itself on providing premier customer service and appreciates your assistance in resolving this dispute If you require additional information regarding this complaint, please contact me directly at [redacted] Respectfully submitted, Sametria A [redacted] Corporate Customer Relations Team Leader

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me A representative from AJPerri, Inc contacted me by phone the day after filing the complaint with your office The young lady was from the Customer Service Department and was most pleasant She understood the nature of my complaint and agreed to honor more annual maintenance service visits I was completely satisfied with this agreement I thank your office for you assistance in this matter Regards, [redacted] ***

October 9, 2015Revdex.com of New JerseyRE: Revdex.com ID# [redacted] *** [redacted] A.JPerri has received your email dated September 29, 2015, regarding the above-referenced complaint Thank you for bringing this matter to our attention and allowing us the opportunity to respond We have been in communication with *** [redacted] and have reached an amicable resolution with herA.JPerri prides itself on providing premier customer service and appreciates your assistance in resolving this dispute If you require additional information regarding this complaint, please feel free to contact me at *** [redacted] Respectfully, Janice H***Corporate Customer Relations Lead

I received your e-mail regarding the response from A]Perril was unable to forward my comments through your siteTherefore, I am letting you know through this e-mail that I have contacted A.JPerri and informed them that I am willing to accept a refund for $ As per our telephone conversation, they are crediting my credit card for this amount lam very grateful for your help in this matter Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

November 17, 2015BBB of New JerseyRE: RevDex.com ID# [redacted] ***... [redacted] A.J. Perri has received your email dated November 6, 2015, regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond. We have been in communication with [redacted] and have reached an amicable resolution with him. A.J. Perri prides itself on providing premier customer service and appreciates your assistance in resolving this dispute. If you require additional information regarding this complaint, please free to contact me at [redacted] Respectfully, Janice H***Corporate Customer Relations Lead