A.J. Perri

** *** *** ** *** *** *** *** *** *** ** ***
*** *** ** *** *** *** *** *** ** *** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

A representative has been in touch with the client.At their request, we are reaching out to their insurance company to facilitate a homeowners claim

July 8, Revdex.com serving New Jersey
12pt;">RE: Revdex.com ID# *** *** *** A.JPerri has received your email dated June 29, 2016, regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond. We appreciate the opportunity to clarify that we have never performed service for *** ***. After reviewing our advertising, we determined the information was accurate as written. We attempted to reach *** *** via the phone number provided and look forward to gaining a better understanding of his Complaint upon speaking with himA.JPerri prides itself on providing premier customer service and appreciates your assistance in resolving this dispute. If you require additional information regarding this complaint, please contact me directly at *** *** Respectfully submitted, Janice H*** National Customer Relations Supervisor

June 10, 2015Revdex.com of New JerseyRE: Revdex.com ID# *** *** ***A.JPerri has received your
email dated June 8, 2015, regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond. We have been in communication with *** *** and have reached an amicable resolution to his satisfaction.A.JPerri prides itself on providing premier customer service and appreciates your assistance in resolving this dispute. If you require additional information regarding this complaint, please free to contact me at *** ***Respectfully,Tracey H***Corporate Customer Relations Manager

We are highly dissatisfied with A.J Perri for the following reasonsOut of the labor contractual requirements, was fulfilledIt took us months to get some type of a response, in which I was told "the supervisor will call you back." The dig department left a large opening filled with rocks for monthsmonths waiting time and countless calls to the department for a resolutionIn addition, we had added costs to pass inspection due to inadequate levels of the water line respirator left by dig departmentFor a company that prides on service and guaranteed work, they lacked professionalism, accountability and overall very poor business practice

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and they have agreed to refund the additional costs incurred to repair the front yardI will open a new complaint if the refund is not received by the agreed upon date of 8/12/14.
Regards, *** ***

We are sorry to learn of *** *** disappointment with his A.JPerri service experience.We have been in contact with the customer.Standing behind our guarantee, we have offered *** *** a refund of $representing dollars for parts which were installed but,
ultimately, did not resolve the issue for which our service technician was called. We will also refund an additional $for the inconvenience of multiple visits which were made to the *** residence. Hence, total refund offered is $855.13.Thank you

We have been in touch with *** *** and offered our apologies for any misunderstanding.We also honored his request for years maintenance at no charge, however, we explained the media filter willnot be included but can purchase from us for $68+tax or purchased his own and
we will install during each maintenance*** *** is very happy and thanked us for the prompt response

Complaint: ***
I am rejecting this response because:I spoke to the company representative *** *** on 7/who was taking my case to discuss with the ownerThen I received a call back from someone in Customer Service who said the manager was out and would contact me on Monday, 7/I have not yet heard back from anyone from this company to resolve my complaint
Regards,*** ***

We did speak to *** *** yesterday as he mentions We are sorry to hear he has different sentiments this morning about doing business with A.JPerri.However, as we do have a 100% satisfaction guarantee, we will cancel the free furnace cleaning for fall and refund the service fee paid
of $95.23.Thank you

We are sorry to learn of *** *** disappointment with his A.JPerri service experience
We do assure you that our technicians are tested, trained and certified and work toward our client’s complete satisfaction.
We have
scheduled an inspection of *** *** system by a senior technician to make a diagnosis. If a leak test is needed, we will offer such to the client at half cost, reduced from $to $

Today, 5/10/16, two AJPerri technicians came over for a routine service visitDavid K*** and Jonathan C*** They were both very professional and patient in explaining to me the ins and outs of their visit protocolBoth were very thorough,polite and attentive to leaving everything the way they found itDavid reviewed in detail the recommendations resulting from their assessment
He made sure that I understood everything clearly as did JonathanThese are exceptionally professional, consumer oriented individuals who really give AJPerri a testimonial by their conduct as to the quality and fine workmanship given to its' clients

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

We have attempted to contact *** *** *** several times but have not been successful.A.JPerri did reply to a service request on December 10th and visited *** *** home, however, no money was collected.We are sorry to learn of his disappointment with our service and
diagnosis.Our office is eager to speak with *** *** but because no money was collected in reference to the service in question there is no refund to offer.Thank you

November 13, 2015Revdex.com of New JerseyRE: Revdex.com ID# *** *** * ***A.JPerri has received your email
dated November 3, 2015, regarding the above-referenced complaint. Thank
you for bringing this matter to our
attention and allowing us the opportunity to respond. We are currently in communication with *** *** to gain a better understanding of the complaint and hope to achieve
an amicable resolution very soon.A.JPerri prides itself on providing
premier customer service and appreciates your assistance in resolving this
dispute. If you require additional
information regarding this complaint, please feel free to contact me at(*** *** **Respectfully, Janice H***Corporate Customer Relations Lead

The rep from AJ Perri showed up on 08/10/for my yearly maintenance apptI have being a customer for the past years, now my sister-in-law and my mothlaw (older lady) was home to let the rep in the houseThis rep proceed to tell the ladies that the unit we have is years old and should have only last for yrs and its living on borrowed timeHe contnue to say the parts for the unit is discontinue and threrfore we needed a new unit because the repairs would cost over$2kEvery year for the past at least years No other tech mentioned a life cycle for this unit and more importantly I never had a problem with this unit no major repairs only years maintence , Prior to AJ Perri I had a other company doing the service, After speak with the ladies and then with me on phone telling him I wouldn't sign an additional two year contact he wanted to know if my unit worked during the recent heat wave I told him it work perfectly fineHe then said oh you will be calling in a few days and you won't be cover anymore When I got home I unndestood what he meantHe try to sabotage my unit my undoing a part of the duck work that attached to unit Ripoff
I call the his office and complain waiting to see if I get a return call ,,,

We were aware of the issue with the system prior to this complaint and were working toward resolution
Our warranty manager spoke to the customer yesterday (8/11) and a technician is returning to the home today to remedy the issues with the system
A.JPerri takes pride in every
installation and we will work to ensure our customer's satisfaction 100%, guaranteed

Complaint: ***
I am rejecting this response because: as per my letter, I have gotten no response on my several inquiries into the brand, age, type of furnace in my basement and why the model (brand?) would have been switched from what was specified in the signed proposalI also have received no information or requested paper work verifying the unit was placed under warranty, (warranty paperwork) or information on the nj rebate that the salesman said I was entitled to in writing on the jointly signed proposal and verbally.
I received some papers (4-year old whited-out internal memos and a few other documents that shed no light on the specifics surrounding my particular unit and an invoice for more money, even though I was asked , and did "pay in full at the completion of job as per AJ Perri's policyThe invoice was mailed months after I paid balance as asked by AJ perri rep in my kitchen with no reference or details to the boiler purchased (model/make seriel#/manufacturing date) under the description.
I have asked for responses to be sent via email, or mail, but have not in the weeks since I first looked into this mystery received any thing from AJ Perri in ways of explanation that can shed light as to (or even acknowledges) the boiler installed in my basement and the specifics as to it's make, manufacture or why AJ perri opted to install it without changing the model I had approved and researched and signed off on, without modifying the proposal in writing and getting my approval first since I was left with no paperwork other than proposal, and no rebate forms/warranty papers, or detailed description on a receiptI can only assume AJ Perri chose to install an older or possibly even returned boiler they had laying around and wanted to get rid of, and hoped I wouldn't have noticed it wasn't what I had ordered, with any brand indentification, nor was it a cureprrent model listed on the *** website it is listed on the *** website, buts as I said, no logo, or identifying features are visible to me or by the AJ perri rep sent to service and "show me it's a ***" as a single, older woman who owns a house and faced with big decisions and purchases for the first time in her life regarding that house ....it's all very unsettling, and the recent mailing of the first invoice for monies due several months after the fact...was NOT the information I expected from AJ Perri in the matter of resolution .
Regards,
*** ***

August 11, Revdex.com serving New Jersey
""> RE: Revdex.com ID# [redacted] A.JPerri has received your email dated August 2, 2016, regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond. We have been in communication with [redacted] and have reached an amicable resolutionA.JPerri prides itself on providing premier customer service and appreciates your assistance in resolving this dispute. If you require additional information regarding this complaint, please contact me directly at [redacted] Respectfully submitted, Sametria A[redacted] Corporate Customer Relations Team Leader

Complaint: [redacted]
I am rejecting this response because:
 
Received a reply from this awful company.  They charged for 6 years of service and parts.  I have never had a problem with a disposal and it's usually cheap enough to replace.  THIS IS A RIPOF!
Regards,
[redacted]