A.J. Perri

After speaking again with her parents to confirm their intentions, our office did contact [redacted] to address her concerns.Our representative reviewed all of our technician's findings regarding the current furnace as well as the numerous benefits and advantages of the new system.In...

a sign of good faith we offered [redacted] (on her parents' behalf) a 10 year maintenance plan on the system to match the warranty.We look forward to hearing back from [redacted] regarding her decision.Thank you

Business Response to a Complaint
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Complaint ID#:


[redacted]


Company Name:


A.J. Perri


Company Contact:


[redacted]


Company Phone:


[redacted]


Company Email:


[redacted]


Person Who Sent the Complaint:


[redacted]


Staff Member:



Response:
[redacted] has been contacted by our representative who is scheduled (tomorrow 7/24) to review the condition of the landscape at the area in question. We have also requested that a bill from her contractor to make the repairs she has identified be forwarded to our offices for review. We are absolutely addressing [redacted] and are confident a satisfactory resolution will be reached. Thank you
Sent on: 7/23/2014 3:18:57 PM
Sent by: 96.242.3.98

August 19, 2016   Revdex.com serving New Jersey  
12pt;">RE:       Revdex.com ID# [redacted]             [redacted]            A.J. Perri has received your email dated August 9, 2016, regarding the above-referenced complaint.  Thank you for bringing this matter to our attention and allowing us the opportunity to respond.  We attempted to reach [redacted] via phone at [redacted] and [redacted] and email at [redacted] to gain a better understanding of the Complaint.  We look forward to working toward an amicable resolution upon speaking with him. A.J. Perri prides itself on providing premier customer service and appreciates your assistance in resolving this dispute.  If you require additional information regarding this complaint, please contact me directly at ([redacted] Respectfully submitted, Sametria A[redacted] Corporate Customer Relations Team Leader

May 20, 2016   Revdex.com serving New Jersey  
12pt;">RE:       Revdex.com ID# [redacted]             [redacted]    A.J. Perri has received your email dated May 10, 2016, regarding the above-referenced complaint.  Thank you for bringing this matter to our attention and allowing us the opportunity to respond.  We are currently in communication with [redacted] to gain a better understanding of the complaint and hope to achieve an amicable resolution very soon. ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute.  If you require additional information regarding this complaint, please contact [redacted] at ([redacted] Respectfully submitted,   [redacted] Corporate Online Reputation Analyst

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
A representative from A. J. Perri, Inc contacted me by phone the day after filing the complaint with your office.  The young lady was from the Customer Service Department and was most pleasant.  She understood the nature of my complaint and agreed to honor 9 more annual maintenance service visits.  I was completely satisfied with this agreement.  I thank your office for you assistance in this matter.
Regards, [redacted]

August 5, 2016   Revdex.com serving New Jersey  
12pt;">RE:       Revdex.com ID# [redacted]             [redacted] A.J. Perri has received your email dated July 28, 2016, regarding the above-referenced complaint.  Thank you for bringing this matter to our attention and allowing us the opportunity to respond.  We attempted to reach [redacted] via phone at [redacted] to gain a better understanding of the Complaint.  We look forward to working toward an amicable resolution upon speaking with her. A.J. Perri prides itself on providing premier customer service and appreciates your assistance in resolving this dispute.  If you require additional information regarding this complaint, please contact me directly at [redacted] Respectfully submitted, Sametria A[redacted] Corporate Customer Relations Team Leader

April 25, 2016 Revdex.com serving New Jersey
12pt;">RE:       Revdex.com ID# [redacted]             [redacted]          A.J. Perri has received your email dated April 16, 2016, regarding the above-referenced complaint.  Thank you for bringing this matter to our attention and allowing us the opportunity to respond.  We have attempted to reach [redacted] via the phone number provided to gain a better understanding of the complaint towards achieving an amicable resolution.   We look forward to working with [redacted] upon speaking with him. [redacted] prides itself on providing premier customer service and appreciates your assistance in resolving this dispute.  If you require additional information regarding this complaint, please feel free to contact [redacted] at [redacted] Respectfully submitted, [redacted] Corporate Online Reputation Analyst

Complaint: [redacted]
I am rejecting this response because:
1) As of June 7 Customer Relations continued to tell me the Accounting Dept. was refuding my $$ via [redacted]2) [redacted] claims A.J. Perri never contacted them; 3) The original check given to me WASN'T SIGNED;4) Today I was told by ** Bank that the replacement check couldn't be cashed for the following reasons a) A.J. Perri didn't have sufficient funds to cover the check b) the person that signed this check, signature wasn't of file with the ** Bank and c) A.J. Perri ISSUED A STOP PAYMENT ON THE CHECK.After going back & forth today with ** Bank & A.J. Perri I finally got my money.  Reason I am rejecting the response is due to all the nonsense on A.J. Perri's part in refunding me my money and the comment "we come to learn that the customer was unable to cash the check as they claimed the signature was not valid".  Who signs a check like this / ___That's not a signature & the bank just handed the check back to me.  Maybe if A.J. Perri hired compenant people to begin with non of this would have taken place.Regards,[redacted]

Complaint: [redacted]
I am rejecting this response because:
We are responding to your email of June 8th stating that the case is closed.  It is not.  We have heard from their corporate offices and in fact they sent you an email on June 10th stating that the matter is still on going. 
The incident is not closed.  If you have any further questions about this, please call or email us at:
[redacted]
Regards,
[redacted]

Our Operations Manager was in touch with [redacted] yesterday, July 29th.Acceptable resolution was agreed upon and we are in the process of providing a refund.Thank you.

July 23,2015Revdex.com of New JerseyRE:              Revdex.com ID# [redacted]                   [redacted]A.J. Perri has received your email dated...

June 13, 2015, regarding the above-referenced complaint.  Thank you for bringing this matter to our attention and allowing us the opportunity to respond.  We have been in communication with [redacted] and have reached an amicable resolution with her.  We appreciate the additional feedback that she has provided.A.J. Perri prides itself on providing premier customer service and appreciates your assistance in resolving this dispute.  If you require additional information regarding this complaint, please free to contact me at [redacted]Respectfully,Tracey H[redacted]Corporate Customer Relations Manager

June 10, 2016   Revdex.com serving New Jersey  
12pt;">RE:       Revdex.com ID# [redacted]             [redacted] A.J. Perri has received your email dated May 31, 2016, regarding the above-referenced complaint.  Thank you for bringing this matter to our attention and allowing us the opportunity to respond.  We have been in communication with [redacted] and have reached an amicable resolution. A.J. Perri prides itself on providing premier customer service and appreciates your assistance in resolving this dispute.  If you require additional information regarding this complaint, please contact Janice H[redacted] at [redacted] Respectfully submitted,   Jason C[redacted] Corporate Online Reputation Analyst

AJ Perri came to my home because of a sewer line clog causing problems with mh toilets and bathtub. Three different techs came out on back to back days but never fixed the problem. The first tech did not stay long enough to even find the clean out valve at my home to even try and correct the clog cause it got dark outside. The tech the next day claimed his equipment couldn't operate because it was stuck because according to him my sewer line was collapsed and broken in several places and needed to be replaced. So again another tech not actually fixing anything. He instead put the fear of God into me that the whole sewer line needed to be replaced and it would be expensive but they offered financing. Then he talked up a trenchless system so the driveway and landscaping wouldn't be horribly affected. Then I had to pay $94 for a service call fee when the guy didn't even do anything. My husband then had to come home early from work at his first job and was late to his second job because we were told both of us needed to be home to view a camera feed that yet a different tech was going to come and show us. The camera showed nothing but water. Again told sewer line was blocked and clogged and broken and collapsed. Told the line was made of some cardboard coated in some apoxy and it had fallen apart. Then made aware that the trenchless system was not an option and we would have to have the driveway completely destroyed and the landscaping too. This is costing $11,500 according to them. Not including replacing landscaping and driveway. This was all very disconcerting so we decided to get a second opinion. We called our water company whom we have an insurance protection plan with. They sent out a plumber who came and fixed the clog and our problem and said nothing was wrong with the line. Said it was made of cast iron and not the cardboard we were previously told. Needless to say we dodged a huge bullet by not going with AJ Perri and getting a second opinion. Do not use this company for any reason. They are liars and scam artists and horrible people.

RE[redacted]   --  Revdex.com of New Jersey complaint #[redacted]We are very sorry resolution was not made sooner.Evidently, due to the time which passed, our accounting office was unable to credit the customer's [redacted] card...a refund...

check was sent to the customer instead.   However, we come to learn that the customer was unable to cash the check as they claimed the signature was not valid.  We are in the process of preparing a replacement check for the amount of the refund and will get it to [redacted] in the very short term.Thank you

March 15, 2016 Revdex.com serving New Jersey
12pt;">RE:       Revdex.com ID# [redacted]             [redacted]   A.J. Perri has received your email dated March 8, 2016, regarding the above-referenced complaint.  Thank you for bringing this matter to our attention and allowing us the opportunity to respond.  Our corporate office is currently in communication with [redacted] to gain a better understanding of the complaint and to hopefully achieve an amicable resolution very soon. ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute.  If you require additional information regarding this complaint, please feel free to contact Janice H[redacted] at [redacted] Respectfully submitted, [redacted] Corporate Online Reputation Analyst

[redacted] was in contact with the [redacted] yesterday, Tuesday April 15th.  
A plumber has been dispatched to the [redacted] residence this morning in order to address any issues which they have with the recent replacement line and lingering odor.  One...

of our customer service representatives will be following up again after the plumber has left the residence.

I received your e-mail regarding the response from A]. Perri. l was unable to forward my comments through your site. Therefore, I am letting you know through this e-mail that I have contacted A.J. Perri and informed them that I am willing to accept a refund for $ 171.41. As per our telephone conversation, they are crediting my credit card for this amount.
lam very grateful for your help in this matter.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards, [redacted]

September 12, 2016   Revdex.com serving New Jersey  
12pt;">RE:       Revdex.com ID# [redacted]             [redacted] A.J. Perri has received your email dated September 2, 2016, regarding the above-referenced complaint.  Thank you for bringing this matter to our attention and allowing us the opportunity to respond.  We are currently in communication with [redacted] to gain a better understanding of the Complaint and hope to achieve an amicable resolution very soon. A.J. Perri prides itself on providing premier customer service and appreciates your assistance in resolving this dispute.  If you require additional information regarding this complaint, please contact me directly at [redacted] Respectfully submitted, Janice H[redacted] Corporate Customer Relations Manager

July 13, 2016   Revdex.com serving New Jersey  
12pt;">RE:       Revdex.com ID# [redacted]             [redacted]       A.J. Perri has received your email dated July 7, 2016, regarding the above-referenced complaint.  Thank you for bringing this matter to our attention and allowing us the opportunity to respond.  We are currently in communication with [redacted] to gain a better understanding of the complaint and hope to achieve an amicable resolution very soon. A.J. Perri prides itself on providing premier customer service and appreciates your assistance in resolving this dispute.  If you require additional information regarding this complaint, please contact me directly at ([redacted] Respectfully submitted,   Janice H[redacted] National Customer Relations Supervisor

October 23, 2015Revdex.com of New JerseyRE:    Revdex.com ID# [redacted]         [redacted]A.J. Perri has received your email
dated October 13, 2015, regarding the above-referenced complaint.  Thank you...

for bringing this matter to our
attention and allowing us the opportunity to respond.  We have been in communication with [redacted] and have reached an amicable resolution with her.A.J. Perri prides itself on providing
premier customer service and appreciates your assistance in resolving this
dispute.  If you require additional
information regarding this complaint, please feel free to contact me at ([redacted]Respectfully, Janice H[redacted]Corporate Customer Relations Lead