Affinity Solutions

To Whom It May Concern:
This is in response to the concern/complaint filed by Exquisite Leather & Luggage, Inc(ELL), dated February *, Affinity Solutions, Inc(Affinity) manages
financial institution rewards programsAffinity contracts with a large number of merchants that elect to participate in the programs (such as ELL) wherein we promote those merchants through various reward program communicationsIn exchange for driving business to the merchant through the program, the merchant agrees under contract to pay for a discount/reward that program members receive for having bought goods or services through the merchant
ELL states that it never agreed to Affinity’s rewards programOur contract is dated July **, as signed by the ***We will get a copy to youSecondly, Affinity wishes to apologize that a reply was not made to your messagesWe will investigate and ensure that you have an opportunity to communicate with someone in short order
Affinity has sent invoices and other payment reminders to seek reimbursement as is owed under the contractAffinity wishes to make clear that merchants are not obligated to continue with the program and may provide notice to cancelHowever, merchants remain responsible for discounts/rewards incurred up to days following receipt of the cancellation request given processing schedules
Regards,
***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

To Whom It May Concern: This is inresponse to the concern/complaint filed by *** *** ***, datedJune *, 2015. With regards to the invoicessent to
*** *** ***, we would ask that you disregard those invoicesand any additional correspondence that you received from Affinity SolutionsWeare currently working through reconciliation issues within our system, and arein the process of fixing the issue. We thank you for your patienceduring this process, and apologize for any inconvenienceWe wish *** *** luck with his business. Regards,Affinity Solutions, Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]Affinity Solutions has still been sending me invoices asking for money, They have not send me an invoice stating I have a zero balance due
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,*** ***

Re: ID ***
To
Whom It May Concern:
This
is in response to the concern/complaint filed by ***’s *** (***’s),
dated October **,
We would like to assure you that
Affinity Solutions has not forged any information in the contract nor is this contract
fictitiousWhile we find this accusation to be without merit, as stated in our
prior response, it would be inefficient to attempt any further collection on
this debt directly and are officially suspending that activityWe would no
longer like to receive any correspondence from ***’s regarding this matter
Also, we would appreciate the
signed cancellation notice for the record and are happy to consider ***’s
cancelled from our programThank you and we wish ***’s all the best in its
business
Regards,
Affinity
Solutions, Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I did sign that contract well over a year ago but was told it would only last a year I was not told I would have to terminate due to automatic renewal Please provide a cancellation letter and I will pay the amount owed as soon as the contract has been terminated
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolvedEven though the documents have been forgedI will not send a notice of cancellation, because I never entered into thisThe phony contract expired year after the date so it should be out of time anyway
Sincerely,
*** ***

Good afternoon,
Please be advised that we have received *** ***'s complaintWhile we are not sure why she was unable to unsubscribe via email, we understand her concern and would like to
resolve this issue as quickly as possible
Her email address, ***, has been removed from our database and unsubscribed from all future email distributionsShe should no longer receive any messages from us
Please let us know if there are any additional questions or concerns
Sincerely,
*** ***
*** *** ***
Affinity Solutions

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Re:ID [redacted]To Whom It May Concern: This is in response to the reply by [redacted] ([redacted]’s), dated February**, 2015.   Affinity wishes to apologize for the last invoice that was incorrectly sent to [redacted]’s, please ignore its contents. We are working to ensure that you receive no further correspondence from Affinity. As stated in our previous response, Affinity considers this matter resolved. Wewish [redacted]’s continuing success with their business.  Regards,Affinity Solutions, Inc.

Re: ID [redacted]   To Whom It May Concern:   This is in response to the concern/complaint filed by The Lived In Room, dated December *, 2014.  In our last correspondence through the Revdex.com, Affinity provided our contract on record with The Lived In Room, dated December **, 2010, as signed by owner, which clearly conveys the relationship that both parties share.               To address The Lived In Room’s question, no invoices are issued until purchases by program members are made. The first purchase in your case was in October 2013. Affinity runs loyalty programs in which program members are eligible to earn rewards on purchases at participating merchants, such as The Lived In Room, by your signed contract. Until such time purchases at the Lived In Room were completed, and the customers were rewarded for their purchases, Affinity would not have sought reimbursement for rewards from The Lived In Room.   While we maintain the existence of a valid contract, Affinity has decided that it is inefficient to attempt to further collect on this debt.  At this time, Affinity has chosen to suspend collection of amounts owed. Affinity does request The Lived In Room provide a signed cancellation notice for our records, and we consider The Lived In Room cancelled from our program. Thank you.             Regards, Affinity Solutions, Inc.

Revdex.com:Please confirm that you HAVE received and processed my cancellation request.  THank you.  I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely, [redacted]

Re: ID [redacted] To Whom ItMay Concern:This is in response to the concern/complaintfiled by [redacted] ([redacted]), dated October *, 2014.  Affinity Solutions, Inc. (Affinity) managesfinancial institution rewards programs....

Affinity contracts with a large numberof merchants that elect to participate in the programs (such as [redacted])wherein we promote those merchants through various reward program communications.In exchange for driving business to the merchant through the program, themerchant agrees under contract to pay for a discount/reward that program membersreceive for having bought goods or services through the merchant.  Firstly, Affinity wishes to apologizethat a reply was not made to your messages and we will investigate and ensurethat this does not occur in the future.  Ourcontract on record is dated April **, 2012, as signed by [redacted], and will beprovided along with other documentation to the Revdex.com. We are confident that theagreement clearly conveys the relationship that both parties share.Affinity had sent several invoices from August 2012 forward and other payment reminders toseek reimbursement as is owed under the contract. Affinity merely seeks itsrights under contract to collect any outstanding amounts owed for rebates paidout to the customers.While [redacted] states that a faxed notice of cancellation was sent to Affinity, we regret to inform you that we did not receive such notice from them.  Affinity wishes to make clear that merchants are not obligated to continue with theprogram and may provide notice to cancel by using our cancellation form inorder to terminate our contract at any point in time. However, merchants remainresponsible for amounts owed and discounts/rewards incurred up to 30 daysfollowing receipt of the cancellation request given processing schedules. Regards,AffinitySolutions, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Re: ID [redacted]
 
To Whom It
May Concern:
This is in response to the concern/complaint
filed by [redacted]. ([redacted]), dated September [redacted] 2014. Affinity
Solutions, Inc. (Affinity) manages...

financial institution rewards programs.
Affinity contracts with a large number of merchants that elect to participate
in the programs (such as [redacted]) wherein we promote those merchants through
various reward program communications. In exchange for driving business to the
merchant through the program, the merchant agrees under contract to pay for a
discount/reward that program members receive for having bought goods or services
through the merchant. 
Our contract on record is dated January
*, 2009 as signed by [redacted], and will be provided along with other documentation
to the Revdex.com. We are confident that the agreement clearly conveys the
relationship that both parties share. Affinity had sent several invoices from January
2010 forward and other payment reminders to seek reimbursement as is owed under
the contract. Affinity is merely seeking its rights under the contract.
Affinity wishes to make clear that
merchants are not obligated to continue with the program and may provide notice
to cancel by using our cancellation form in order to terminate our contract at
any point in time. However, merchants remain responsible for amounts owed and
discounts/rewards incurred up to 30 days following receipt of the cancellation
request given processing schedules.
           
Regards,
Affinity
Solutions, Inc.

Re: ID [redacted]
 
To Whom It May Concern:
This is in response to the concern/complaint
filed by [redacted] ([redacted]), dated September **, 2014.  Affinity Solutions, Inc. (Affinity) manages
/>
financial institution rewards programs. Affinity contracts with a large number
of merchants that elect to participate in the programs (such as [redacted]
[redacted]) wherein we promote those merchants through various reward program
communications. In exchange for driving business to the merchant through the program,
the merchant agrees under contract to pay for a discount/reward that program
members receive for having bought goods or services through the merchant. 
Our contract on record is dated June
*, 2011, as signed by owner, and will be provided along with other
documentation to the Revdex.com. We are confident that the agreement clearly conveys
the relationship that both parties share.
            While [redacted]
states that they have sent Affinity several faxes seeking an understanding of
Affinity’s job function, we regret to inform you that we did not receive any
correspondence from [redacted]. Affinity has sent multiple invoices to [redacted]
starting in April 2014 to seek reimbursement for providing such rebates to its
customers. Affinity is merely seeking its rights under the contract.
Affinity wishes to make clear that
merchants are not obligated to continue with the program and may provide notice
to cancel by using our cancellation form in order to terminate our contract at
any point in time. However, merchants remain responsible for amounts owed and
discounts/rewards incurred up to 30 days following receipt of the cancellation
request given processing schedules.
           
Regards,
Affinity
Solutions, Inc.

Re: ID [redacted]
 
To Whom It May Concern:
This is in response to the concern/complaint filed by [redacted], dated October *,
2014. Affinity Solutions, Inc. (Affinity) manages financial institution rewards
programs. Affinity...

contracts with a large number of merchants that elect to
participate in the programs (such as [redacted]) wherein we promote those
merchants through various reward program communications. In exchange for
driving business to the merchant through the program, the merchant agrees under
contract to pay for a discount/reward that program members receive for having
bought goods or services through the merchant.
Affinity wishes to apologize that a reply was not made to your messages. 
We will investigate and ensure that you have an opportunity to communicate with
someone in short order. Affinity prides itself on working to form strong relationships
between financial institutions and merchants, and driving new customers to merchants
such as [redacted]. At this time, Affinity has chosen to suspend collection and wishes [redacted]
continued success with their business. Affinity does request [redacted]
provide a signed cancellation notice for our records, and we consider [redacted] cancelled from our program. Thank you.
 
Regards,
Affinity
Solutions, Inc.

transparent;">Re: ID [redacted]
To Whom It May Concern:
This is in response to the concern/complaint filed by Embroidery Deluxe, dated July **, 2014. Affinity Solutions, Inc. (Affinity) manages financial institution rewards programs. Affinity contracts with a large number of merchants that elect to participate in the programs (such as Embroidery Deluxe) wherein we promote those merchants through various reward program communications. In exchange for driving business to the merchant through the program, the merchant agrees under contract to pay for a discount/reward that program members receive for having bought goods or services through the merchant.
Affinity wishes to apologize that a reply was not made to your messages.  We will investigate and ensure that you have an opportunity to communicate with someone in short order. Affinity prides itself on working to form strong relationships between financial institutions and merchants, and driving new customers to merchants such as Embroidery Deluxe.
Affinity has on record the contract, signed by owner, which we are confident clearly lays out the relationship that both parties share. While we maintain the existence of a valid contract, at this time Affinity has chosen to suspend collection and wishes Embroidery Deluxe continued success with their business. Affinity does request Embroidery Deluxe provide a signed cancellation notice for our records, and we consider Embroidery Deluxe cancelled from our program. Thank you.
Regards,
Affinity Solutions, Inc.

Re: ID [redacted]To Whom It May Concern:This is in response to the concern/complaint filed by [redacted], dated February **, 2015.To address [redacted]’s question, Affinity runs loyalty programs in which program members are eligible to earn rewards on...

purchasesat participating merchants, such as [redacted], by your signed contract. At such time purchases at [redacted] were completed, and the customers were rewarded for their purchases, Affinity sought reimbursement for rewardsfrom [redacted]. The amount stated on each invoice represents the rewards paid out by Affinity to [redacted] customers. As noted in our last response, at this time, Affinity has chosen to suspend collectionof amounts owed. Affinity does request [redacted] provide a signed cancellationnotice for our records. Affinity considers [redacted] cancelled from our program, and this matter closed. Thank you.Regards,Affinity Solutions, Inc.

Re: ID [redacted]
To Whom It May Concern:
transparent;">This is in response to the concern/complaint filed by [redacted], dated September **, 2014. Affinity Solutions, Inc. (Affinity) manages financial institution rewards programs. Affinity contracts with a large number of merchants that elect to participate in the programs (such as [redacted]) wherein we promote those merchants through various reward program communications. In exchange for driving business to the merchant through the program, the merchant agrees under contract to pay for a discount/reward that program members receive for having bought goods or services through the merchant.
Affinity wishes to apologize for missing the opportunity to reply to your complaint on a timelier basis. We will investigate the issue to have it resolved in short order. Affinity prides itself on working to form strong relationships between financial institutions and merchants, and driving new customers to merchants such as [redacted].
Affinity has on record the contract, signed by [redacted], which we are confident clearly lays out the relationship that both parties share. While we maintain the existence of a valid contract, at this time Affinity has chosen to suspend collection and wishes [redacted] success with their business. Affinity does request [redacted] provide a signed cancellation notice for our records, and we consider [redacted] cancelled from our program. Thank you.
 
Regards,
Affinity Solutions, Inc.