Affinity Solutions

Re: ID [redacted] To Whom It MayConcern:This is in response to the reply filed by [redacted] (***),dated March *, Affinity wishes to apologize if an invoice was incorrectly sent to***, please ignore its contentsWe reiterate our previous response that alloutstanding amounts owed have been reconciled and as such Affinity will nolonger be seeking reimbursement from ***Affinity considers this matterresolved, and will no longer be corresponding with [redacted] on this matter.Thank youRegards,AffinitySolutions, Inc

Re: ID [redacted] To Whom It May Concern: This is in response to the concern/complaint filed by The Lived In Room, dated December *, In our last correspondence through the Revdex.com, Affinity provided our contract on record with The Lived In Room, dated December **, 2010, as signed by owner, which clearly conveys the relationship that both parties share To address The Lived In Room’s question, no invoices are issued until purchases by program members are madeThe first purchase in your case was in October Affinity runs loyalty programs in which program members are eligible to earn rewards on purchases at participating merchants, such as The Lived In Room, by your signed contractUntil such time purchases at the Lived In Room were completed, and the customers were rewarded for their purchases, Affinity would not have sought reimbursement for rewards from The Lived In Room While we maintain the existence of a valid contract, Affinity has decided that it is inefficient to attempt to further collect on this debt At this time, Affinity has chosen to suspend collection of amounts owedAffinity does request The Lived In Room provide a signed cancellation notice for our records, and we consider The Lived In Room cancelled from our programThank you Regards, Affinity Solutions, Inc

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

Re:ID [redacted] To Whom It May Concern: This is in response to the reply by [redacted] ( [redacted] ’s), dated February**, Affinity wishes to apologize for the last invoice that was incorrectly sent to [redacted] ’s, please ignore its contentsWe are working to ensure that you receive no further correspondence from AffinityAs stated in our previous response, Affinity considers this matter resolvedWewish [redacted] ’s continuing success with their business Regards,Affinity Solutions, Inc

transparent;">Re: ID [redacted] To Whom It May Concern: This is in response to the concern/complaint filed by Embroidery Deluxe, dated July **, Affinity Solutions, Inc(Affinity) manages financial institution rewards programsAffinity contracts with a large number of merchants that elect to participate in the programs (such as Embroidery Deluxe) wherein we promote those merchants through various reward program communicationsIn exchange for driving business to the merchant through the program, the merchant agrees under contract to pay for a discount/reward that program members receive for having bought goods or services through the merchant Affinity wishes to apologize that a reply was not made to your messages We will investigate and ensure that you have an opportunity to communicate with someone in short orderAffinity prides itself on working to form strong relationships between financial institutions and merchants, and driving new customers to merchants such as Embroidery Deluxe Affinity has on record the contract, signed by owner, which we are confident clearly lays out the relationship that both parties shareWhile we maintain the existence of a valid contract, at this time Affinity has chosen to suspend collection and wishes Embroidery Deluxe continued success with their businessAffinity does request Embroidery Deluxe provide a signed cancellation notice for our records, and we consider Embroidery Deluxe cancelled from our programThank you Regards, Affinity Solutions, Inc

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I will be willing to close the complaint when I receive a invoice stating that I have a zero balance owned to Affinity SolutionsAfter numerous phone calls, voice mails, and emails last week I finally got ahold of Joset and told her what I needed, she turned me over to [redacted] who was extremely rude when she left me a messageI have since returned her phone call asking for the invoice with no reply what so ever In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Re: ID [redacted] To Whom It May Concern: This is in response to the concern/complaint filed by [redacted] ***( [redacted] ), dated October **, While we are confident that there is a valid agreement in place which clearly conveys the relationship that both parties share, we have decided to suspend further attempts to collect such outstanding amounts rightfully owed to AffinityAffinity does request [redacted] provide a signed cancellation notice for our records, and we consider [redacted] cancelled from our programWe wish you best of luck with your business Regards, Affinity Solutions, Inc

Re: ID [redacted] To Whom ItMay Concern:This is in response to the concern/complaintfiled by [redacted] ( [redacted] ), dated October *, Affinity Solutions, Inc(Affinity) managesfinancial institution rewards programs Affinity contracts with a large numberof merchants that elect to participate in the programs (such as [redacted] )wherein we promote those merchants through various reward program communications.In exchange for driving business to the merchant through the program, themerchant agrees under contract to pay for a discount/reward that program membersreceive for having bought goods or services through the merchant Firstly, Affinity wishes to apologizethat a reply was not made to your messages and we will investigate and ensurethat this does not occur in the future Ourcontract on record is dated April **, 2012, as signed by ***, and will beprovided along with other documentation to the Revdex.comWe are confident that theagreement clearly conveys the relationship that both parties share.Affinity had sent several invoices from August forward and other payment reminders toseek reimbursement as is owed under the contractAffinity merely seeks itsrights under contract to collect any outstanding amounts owed for rebates paidout to the customers.While [redacted] states that a faxed notice of cancellation was sent to Affinity, we regret to inform you that we did not receive such notice from them Affinity wishes to make clear that merchants are not obligated to continue with theprogram and may provide notice to cancel by using our cancellation form inorder to terminate our contract at any point in timeHowever, merchants remainresponsible for amounts owed and discounts/rewards incurred up to daysfollowing receipt of the cancellation request given processing schedulesRegards,AffinitySolutions, Inc

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved As Affinity has stated, if they have no intentions to ever contact us again for any reason I find this response from them acceptable I just find it strange that no one from this company has given their own personal name(s) or has attempted to telephone us to help resolve the matter To this date, we still have no memory of which local company Affinity was working with and if there was ever a local company that Affinity worked with to gain our signature I appreciate the NY State Revdex.com to assist with my original request Your guidance the last few months was acceptable We are happy to see the system work Sincerely, [redacted]

Re: ID [redacted] To Whom It May Concern: This is in response to the concern/complaint filed by [redacted] ***( [redacted] ), dated September *** Affinity Solutions, Inc(Affinity) manages financial institution rewards programs Affinity contracts with a large number of merchants that elect to participate in the programs (such as [redacted] ) wherein we promote those merchants through various reward program communicationsIn exchange for driving business to the merchant through the program, the merchant agrees under contract to pay for a discount/reward that program members receive for having bought goods or services through the merchant Our contract on record is dated January *, as signed by ***, and will be provided along with other documentation to the Revdex.comWe are confident that the agreement clearly conveys the relationship that both parties shareAffinity had sent several invoices from January forward and other payment reminders to seek reimbursement as is owed under the contractAffinity is merely seeking its rights under the contract Affinity wishes to make clear that merchants are not obligated to continue with the program and may provide notice to cancel by using our cancellation form in order to terminate our contract at any point in timeHowever, merchants remain responsible for amounts owed and discounts/rewards incurred up to days following receipt of the cancellation request given processing schedules Regards, Affinity Solutions, Inc

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: We have no record of this contract that Affinity is referring to When attempting to call Affinity we were funneled through a channel of choices in a phone call and never did reach anyone or received a call back Faxes were sent to Affinity It is very easy to throw the "we did not receive the fax" card The fax number given to us was the fax number we used to contact AffinityEven in Affinity Revdex.com response, a telephone number was not given for us to call and solve this situation The professional practice that Affinity uses is very disturbing In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Re: [redacted] To Whom It May Concern: This is in response to the concern/complaint filed by Exquisite Leather and Luggage (ELL), dated October **, Affinity wishes to apologize for the recent invoices which were sent to ELLPlease disregard any and all further correspondence, as we have ELL’s cancellation on record and consider this matter resolvedWe wish ELL all the best with their business Regards, Affinity Solutions, Inc

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Affinity's response is that the [redacted] signed a contract The Affinity Salesperson who "sold" this contract misrepresented what this program was about Affinity now claims there IS a service fee (a fee charged by Affinity to [redacted] for their dubious reward program services) The [redacted] signed a document in July that states a $service feeIf the service fee was not meant for ***, then who was it meant for? The Terms section of the Contract is written from a prospective end-customer of ***'s - that is, "Spend $100, get $Reward Max." See attached copy of so-called "agreement" which shows the completely misleading Service Fee and Terms Only the Service Fee section stating $service fee made sense to the [redacted] when the document was signed, as it was taken to be a zero-charge service fee It was not until September that Affinity began billing [redacted] for the first usage of Affinitys' program by an [redacted] customerThe time between the ***'s signing of the document with Affinity and the first time that an [redacted] customer supposedly used Affinity's rewards program was year and months - long enough for any retailer who is already is busy enough with bookwork and running a small business may overlook and simply pay the invoice, which amounted to only $in a Septbill [redacted] did not fall into this trap Now that [redacted] understands fully what Affinity does for its business, i.e., milk merchants for extra fees for questionable return on increased revenue (when in fact most credit card banks already offer rewards programs funded through their own merchant service fees) What [redacted] signed was a worthless, non-binding document that was presented as an agreement Through this email via Revdex.com, [redacted] wishes to cancel this dubious "contract" as Affinity Solutions sees it [redacted] has no intention of paying Affinity invoices due to misrepresentation on Affinity's salesperson's part as stated above [redacted] wishes to not have any further correspondence with Affinity or its agents Sincerely, [redacted]

Re: ID [redacted] To Whom It May Concern: This is in response to the concern/complaint filed by [redacted] ( [redacted] ), dated September **, Affinity Solutions, Inc(Affinity) manages /> financial institution rewards programsAffinity contracts with a large number of merchants that elect to participate in the programs (such as [redacted] ) wherein we promote those merchants through various reward program communicationsIn exchange for driving business to the merchant through the program, the merchant agrees under contract to pay for a discount/reward that program members receive for having bought goods or services through the merchant Our contract on record is dated June *, 2011, as signed by owner, and will be provided along with other documentation to the Revdex.comWe are confident that the agreement clearly conveys the relationship that both parties share While [redacted] states that they have sent Affinity several faxes seeking an understanding of Affinity’s job function, we regret to inform you that we did not receive any correspondence from [redacted] Affinity has sent multiple invoices to [redacted] starting in April to seek reimbursement for providing such rebates to its customersAffinity is merely seeking its rights under the contract Affinity wishes to make clear that merchants are not obligated to continue with the program and may provide notice to cancel by using our cancellation form in order to terminate our contract at any point in timeHowever, merchants remain responsible for amounts owed and discounts/rewards incurred up to days following receipt of the cancellation request given processing schedules Regards, Affinity Solutions, Inc

Re: ID ***To Whom It May Concern:This is in response to the concern/complaintfiled by *** *** *** ***, dated September *, 2015. Affinity Solutions, Inc(Affinity) managesfinancial institution rewards programsAffinity contracts with a large
numberof merchants that elect to participate in the programs (such as *** ***) whereinwe promote those merchants through various reward program communicationsInexchange for driving business to the merchant through the program, the merchantagrees under contract to pay for a discount/reward that program members receivefor having bought goods or services through the merchant. Our contract on record is dated March *, 2014, as signed by owner, and will be provided along with other documentationto the Revdex.comWe are confident that the agreement clearly conveys the relationship that both parties shareAffinity wishes to make clear thatmerchants are not obligated to continue with the program and may provide noticeto cancel by using our cancellation form in order to terminate our contract atany point in timeHowever, merchants remain responsible for amounts owed anddiscounts/rewards incurred up to days following receipt of the cancellationrequest given processing schedules

Revdex.com:
At this time, I have not been contacted by Affinity Solutions regarding complaint ID ***
Sincerely,
*** ***

Re: ID ***
To Whom It
May Concern:
This is in response to the concern/complaint
filed by ***’s *** (***’s), dated October *, Affinity Solutions,
Inc(Affinity) manages financial institution
rewards programsAffinity contracts
with a large number of merchants that elect to participate in the programs
(such as ***’s) wherein we promote those merchants through various reward program
communicationsIn exchange for driving business to the merchant through the program,
the merchant agrees under contract to pay for a discount/reward that program
members receive for having bought goods or services through the merchant. The ** *** * is a credit and debit card
issuer, managed by Affinity that provides cash-back offers at participating merchants
(such as ***’s) to members of their reward programsThe involvement of card
issuers, such as ** *** *, in these programs is described in the contract
Affinity has
on record the contract, signed by ***, which we are confident, clearly lays out
the relationship that both parties shareWhile ***’s states that they have
not heard from Affinity prior to one year ago, Affinity had sent an invoice
from February forward to seek reimbursement for amounts owed under the
contract.
While we maintain the existence of a
valid contract, Affinity has decided that it is inefficient to attempt to
further collect on this debt, and because ***’s has been forthcoming during
this process, Affinity will suspend all attempts to collect such outstanding
amounts owed. Affinity does request
***’s provide a signed cancellation notice for our records, and we consider
***’s cancelled from our programThank you
Regards,
Affinity
Solutions, Inc

Re: ID ***
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To Whom It May Concern:
This is in response to the concern/complaint filed by *** *** ** ***, dated October **, 2014. Affinity Solutions, Inc(Affinity) manages financial institution rewards programsAffinity contracts with a large number of merchants that elect to participate in the programs (such as *** *** ** ***) wherein we promote those merchants through various reward program communicationsIn exchange for driving business to the merchant through the program, the merchant agrees under contract to pay for a discount/reward that program members receive for having bought goods or services through the merchant.
Affinity wishes to apologize that a reply was not made to your messages. We will investigate and ensure that you have an opportunity to communicate with someone in short order
Our contract on record is dated December **, 2010, as signed by ***, and will be provided to the Revdex.comWe are confident that the agreement clearly conveys the relationship that both parties share
Affinity has sent invoices and other payment reminders to seek reimbursement, as is owed under the contract, for providing the agreed upon rebates to our members who are now *** *** ** ***’s customersAffinity wishes to make clear that merchants are not obligated to continue with the program and may provide notice to cancel by using our cancellation form in order to terminate our contract at any point in timeHowever, merchants remain responsible for amounts owed and discounts/rewards incurred up to days following receipt of the cancellation request given processing schedules
Regards,
Affinity Solutions, Inc

Re: ID ***
To Whom It May
Concern:
This is in response to the concern/complaint filed by *** ***
*** (***), dated September **, Affinity Solutions, Inc(Affinity)
manages financial institution rewards programsAffinity contracts with a
large
number of merchants that elect to participate in the programs (such as ***)
wherein we promote those merchants through various reward program
communicationsIn exchange for driving business to the merchant through the
program, the merchant agrees under contract to pay for a discount/reward that
program members receive for having bought goods or services through the
merchant
Firstly, Affinity wishes to apologize that a reply was not made to
your messages. We will investigate and
ensure that you have an opportunity to communicate with someone in short order
To answer ***’s statement, our contract on record is dated December **, 2010,
as signed by the *** Affinity had sent invoices and other payment reminders
to seek reimbursement as is owed under the contract, which *** acknowledges
having receivedHowever, Affinity did not receive any notice of cancelation
until August Affinity merely seeks its rights under contract to collect
any outstanding amounts owed for rebates paid out to the customers
While we maintain the existence of a valid contract, given ***’s
forthrightness recognizing the invoices sent by Affinity, we have decided to
suspend further attempts to collect such outstanding amounts rightfully owed to
AffinityAffinity does request *** provide a signed cancellation notice for our
records, and we consider *** cancelled from our programWe wish *** luck with
his businessThank you
Regards,
Affinity
Solutions, Inc

Re: ID *** To Whom It May Concern: This is in response to the concern/complaint filed by
*** *** (*** ***), dated January **, 2016. Affinity Solutions, Inc(Affinity) manages financial institution rewards programsAffinity contracts with a large number of merchants that elect to participate in the programs (such as *** ***) wherein we promote those merchants through various reward program communicationsIn exchange for driving business to the merchant through the program, the merchant agrees under contract to pay for a discount/reward that program members receive for having bought goods or services through the merchant. Firstly, Affinity wishes to apologize that a reply was not made to your messages and we will investigate and ensure that this does not occur in the future Our contract on record is dated December **, 2011, as signed by owner, and will be provided to the Revdex.comWe are confident that the agreement clearly conveys the relationship that both parties share Affinity sent *** *** an invoice for $to seek reimbursement as is owed under the contractAffinity merely seeks its rights under contract to collect any outstanding amounts owed for rebates paid out to the customersAffinity wishes to make clear that merchants are not obligated to continue with the program and may provide notice to cancel by using our cancellation form in order to terminate our contract at any point in timeHowever, merchants remain responsible for amounts owed and discounts/rewards incurred up to days following receipt of the cancellation request given processing schedules Regards, Affinity Solutions, Inc