Ability Recovery Services LLC

Dear [redacted]:  We are in receipt of the above referenced complaint. We have been unsuccessful in obtaining an itemized bill from our client and apologize for the delay. Please be aware that we are closing account and returning back to our client. [redacted] account has been status for...

deletion and our next reporting is March 4, 2016 please allow time to update accordingly. If you or the consumer should need anything further, please do not hesitate to contact me. Sincerely, Audrey C[redacted]Director of Client Relations Ability Recovery Services, LLC (o) ###-###-#### (f)  ###-###-####cc:file

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

After reviewing the account in question I did find that we received your dispute through the credit bureaus on 5/13/2016 and requested that your account be statused as disputed.  To date, I am not finding the corresponding fraud documentation regarding this debt.  If you would kindly...

resend you documents to PO BOX [redacted] Wyoming, PA [redacted] I would be more than happy to forward this information to our client for determination. Thank YouAudrey C[redacted]

Dear [redacted], We are in receipt of the above referenced complaint. Please be aware that I have brought this to management for review. Upon reviewing with last payment consumer paid her principal balance due the remaining balance is interest. We consider [redacted] account paid in full and will...

keep the status of non reporting to the credit reporting agencies. If you or consumer should need anything further, please do not hesitate to contact me. Sincerely, Audrey C[redacted] Client Relations Ability Recovery Services, LLC PO Box [redacted]  Scranton, PA [redacted]Phone:  ###-###-#### Fax:  ###-###-#### Email: [redacted]@ars-llc.biz

[redacted] We are in receipt of the above rejection, please be aware that account has been recalled and deleted.Signature page was requested and once received will be forwarded for review. Sincerely, Audrey C[redacted]   
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]

We are in receipt of the above referenced complaint. Please be aware that validation was mailed to consumers address of record on April 3rd, 2017.Consumer can contact Kim R[redacted] toll free at ###-###-#### to discuss any additional questions of concerns. Sincerely, Audrey...

C[redacted]    Client Relations Ability Recovery Services, LLC PO Box [redacted] Scranton, PA [redacted]Phone:  ###-###-#### Fax:  ###-###-#### Email: [redacted]@ars-llc.biz

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because: there is a request for me to withdraw and I withdrew within the required time frame thus leaving me with no balance. Furthermore, the attached itemized statement does not show what the charges your company is alleging I owe for. The documentation provided does not prove what this balance is for. Provide me with the documentation that I signed regarding the withdrawal policy. This debt is not accurate please delete it and if necessary return it to the original creditor so that this matter can be resolved properly.  
Regards,
[redacted]

Dear [redacted]: We are in receipt of the above referenced complaint. Please be aware that we were able to work out a amicable resolution. Account recordings will be reviewed for quality assurance and followed up with our in house Policies and Procedures. If you or the consumer should need anything...

further, please do not hesitate to contact me. Sincerely, Audrey C[redacted]    Client Relations Ability Recovery Services, LLC PO Box [redacted]  Scranton, PA [redacted] Phone:  ###-###-#### Fax:  ###-###-#### Email: [redacted]@ars-llc.biz

Dear [redacted]: We are in receipt of the above referenced complaint. Please be aware that we have marked consumers account for deletion. If you or the consumer should need anything further, please do not hesitate to contact us.Sincerely, Audrey C[redacted]    Client Relations ...

Ability Recovery Services, LLC PO Box [redacted] Scranton, PA [redacted]Phone:  ###-###-#### Fax:  ###-###-#### Email: [redacted]@ars-llc.biz

Dear [redacted]: We are in receipt of the above referenced complaint. Attached please find student enrollment agreement and student ledger. I am showing the same email address was used [redacted]. com  to enroll in the Electrical Engineering Tech course.After reviewing consumer...

can contact our office to discuss further.If you or the consumer should need anything further, please do not hesitate to contact me. Sincerely,Audrey C[redacted]Director of Client Relations (o) ###-###-#### (f)  ###-###-#### cc:file

Dear [redacted]: We are in receipt of the above referenced account. Please be aware that we have refunded consumers account for (2) payments of $50.00 each.  Information has been deleted from database and account marked no more calls, mail correspondence only.We sincerely apologize for any...

misunderstanding. Consumer can contact our collection manager Kim Ross with any additional questions or concerns. Sincerely, Audrey C[redacted]           Client Relations Ability Recovery Services, LLC PO Box [redacted] Scranton, PA [redacted]Phone:  ###-###-#### Fax:  ###-###-#### Email: [redacted]@ars-llc.biz

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:
To Whom It May Concern,Please be advised that you are in direct violation of the Fair Debt Collections Practices Act. In my opinion you have violated at least three sections of this act by: Failing to validate a debt as allowed to the debtor under 15 USC 1692 (g) Section 809 (b)Failing to provide evidence proof of the alleged debt, including the alleged contract or other instrument bearing my signature. Failing to provide complete, legit account history of the alleged debt - charges broken down and validated to date.I have complete and thorough records of your violations and I am prepared to protect myself and my rights from unscrupulous collection agencies. Your response under the current credit laws are NOT considered a "Validation of debt" by any means. You may wish to familiarize yourself with what is considered validating a debt.There is no question that you willfully violated my rights and that I could bring charges against you immediately. However, I am assuming this has been a terrible mistake on your part and that you will take appropriate steps to enlighten yourself and your staff of such dangerous actions. I will say again you are in direct violation of the fair credit reporting act, and I will state again you have not provided any valid proof of this alleged debt, and I must mind remind you again to either properly validate this debt or removed this account from my credit report as soon as possible. I do know my rights under the FCRA and I will take action against you for these continued violations and abuse. In addition - supporting my dispute [redacted] College is an online college, I have attended University of [redacted] for over 3 years now -- prior to attending University of [redacted], I attended [redacted] College (Birmingham, Alabama) after I finished high school at [redacted] High school in 2017 (I have proof supporting claims) I have never attended [redacted] college, and I was enrolled in University of [redacted] during the alleged dates from [redacted] college. According to the Fair Credit Reporting Act, Section 609 (a)(1)(A), the creditor is required by federal law to verify, through the physical verification of the original signed consumer contract, any and all accounts that you post on a credit report. Otherwise anyone paying for your reporting services could fax, mail or email in a fraudulent account. I demand to see verifiable proof (i.e.: an original consumer contract with my signature on it) or this account removed as soon as possible from all reporting agencies whom may be furnishing it. Under the FCRA, unverifiable accounts must be removed and if you are unable to provide me a copy of verifiable proof, you must remove the account listed below.  (It has been over 60 days since I sent [redacted] - A debt validation letterSincerely, [redacted]

Dear [redacted]: We are in receipt of the above referenced complaint. Please be aware that management is reviewing the recordings for quality assurance. I have marked account for no more calls, but please be aware that is a valid debt and will remain in collections. We are showing a balance owed in...

the amount of $1,356.00 for the High School program at [redacted].[redacted] can call our manager Kim R[redacted] toll free at ###-###-#### to discuss payment options. If you or the consumer should need anything further, please do not hesitate to contact me. Sincerely, Audrey C[redacted]Client Relations Toll free:  ###-###-#### CC:file

I tried to get a settlement today for a bill that went to this agency “last week” but was dated for 2015. There’s a very nasty woman who works there. She said her name was Trina R[redacted], but I knew she was lying She kept hanging up the phone on me and wouldn’t give me a settlement offer. I opted to...

speak to a supervisor to report her and she repeatedly hung up the phone on me. I told her I knew her voice and I was recording her and would report her to the appropriate authorizes. There was also a gentleman there who hung up on me and played games with me as well. He said his name is Roger but I don’t believe him OR THE WOMAN. I’m disgusted and had someone listening and they heard everything the woman said, how nasty she was, and witnessed her hanging up on me when I asked for a supervisor. Even after I told her I recorded all of the conversations.TranslateDesired Resolution / OutcomeDesired Resolution: Billing AdjustmentBilling AdjustmentselectDesired Outcome: I need a settlement to be offered to me by a supervisor or someone in management. And I need to see something done about those two employees. I read the complaints and reviews on his company. They have one good review. And 146 complaints. Something isn’t adding up. All of the customers are complaining about this same woman and man.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:
They have kept saying they will send validation yet I haven't received it. Also I want VALIDATION and not VERIFICATION, which are two different things. Once I receive any paperwork that is being sent I will proceed accordingly.
Regards,
[redacted]

Dear [redacted], We are in receipt of the above referenced complaint.Please be aware that our collection representative had forward account to our legal department to review and verified bankruptcyWe have closed account and status for deletionPlease allow three week for derogatory to be
deletedIf you or the consumer should need anything further, please do not hesitate tocontactmeSincerely,
Audrey C[redacted]
Client Relations
Ability Recovery Services, LLC
PO Box [redacted]
Scranton, PA [redacted]
Phone:
###-###-####
Fax: ###-###-####
Email: [redacted]@ars-llc.biz

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Dear [redacted]: We are in receipt of the above referenced complaint. Account status has been updated to cease and desist.     Please be aware that we have requested validation from our client and will forward to consumer for review.Upon receipt of validation consumer can...

contact Kim R[redacted] toll free ###-###-#### to discuss any questions or concerns.Sincerely, Audrey C[redacted]    Client Relations Ability Recovery Services, LLC PO Box [redacted] Scranton, PA [redacted]Phone:  ###-###-#### Fax:  ###-###-#### Email: [redacted]@ars-llc.biz

See prior response = just uploading statement of account