UHEAA

UHEAA has attempted to contact the customer and will work to resolve this concern as soon as possiblePlease let us know if you have additional questions

UHEAA has been in contact with the borrower and has informed the borrower that we are still in the process of researching his complaint and that we will keep the borrower advised of progress up to and including a resolution

UHEAA contacted the customer and received further information regarding his issueA research ticket has been submitted to UHEAA's systems group who are working on achieving a solution to the issueUHEAA will contact the customer again once a resolution has been identified

UHEAA will respond to the customer immediately in order to resolve any concernsPlease let us know if there is anything else we can do to help

Cornerstone Education Loan Services will reach out to the customer and answer all outstanding questionsCornerstone is willing to reach a resolve with the customer

Complaint: ***
I am rejecting this response because: The business attempted to help me find a solution
through different means, which is appreciated but was not successfulAfter I was told by the institution where I applied for, received, and went with questions about the services that they were handling for UHEAA, told me I had months, I took that month timeline to be trueUnfortunately for me, UHEAA says they should have never told me that, and it wasn't true, but when I was told this I had never dealt with UHEAA previously, and all correspondence had went through my institution previously so I would have no other reason but to believe what they sayUHEAA hasn't said that they will work with the institution to correct this issueAfter that, I contacted UHEAA where I spoke with a representative, and I asked told her about my issue and we came to what I believed was a resolution, but now I am told that the resolution we came to wasn't exactly what I had though or said, and unfortunately for me, the agreement we ended with greatly benefited UHEAA but did not benefit me at allI was lied to, and then mislead, to get money from meWhile UHEAA was trying to work something out, it seemed as though it was looking good to find a mutual resolution, but then I consolidated my loans and paid them off from UHEAA, and I was told now that I have done that they have very few options to help meUnfortunately for me, I feel like after being lied to and mislead, I am being punished for having my loans paid offAt this time I cannot call this complaint resolved but I'm afraid it is out of my hands
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is
still pendingAs of today, I was informed that UHEAA is working on a solution, but have not been able to directly resolve my concernsI would like to still keep my complaint open until a resolution is made
Sincerely,
*** ***

UHEAA maintains that the credit reporting submitted to each of the credit bureaus is correctEach loan is separately reported for all of UHEAA's student loan customers. The customer has the option to consolidate all of his loans into a Direct Consolidation Loan which would reduce the number of loans being reported to the credit bureausIf he so chooses, he can apply for a Direct Consolidation Loan thru StudentLoans.gov

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this
resolution is satisfactory to meWe have spoken and they assured me that the paperwork has been processed and my income based repayment plan will be in effect January 14th With a forbearance until the IBR takes effect
Sincerely,
*** ***

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Thank you for your assistance Revdex.com With your involvement UHEAA has responded in the way they should have when I called them many times directly They have been gracious and easy to work with.
Sincerely,
*** ***

UHEAA will contact the customer as soon as possible, and is committed to reaching a full resolutionPlease let us know if you have any additional questions

The CornerStone Ombudsman team will reach out to the borrower in order to resolve the borrower's complaint

UHEAA has sent a letter to the customer and provided a detailed explanation of the customer’s balance, interest rate, and monthly interest accrualUHEAA has also attempted to contact the customer by telephone to answer any questions related to this issueUHEAA considers this issue to be resolved

UHEAA contacted the customer on the day we received the complaintWe reviewed various repayment options with the customerThe customer's complaints were addressed and UHEAA considers her issue to be resolved

Complaint: ***
I am rejecting this response because:I have asked questions alreadyMy credit is being ruined for no reason
I would like:My credit report repaired due to error UHEAA to contact CACTUS or whoever is holding up the information on my TILP loan so it can be resolvedBe more proactive in resolving the hold my loan has been under for many monthsAllow my loan to be in forbearance until the problem is solved.Thank you. Sincerely,*** ***
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: I maintain that you guys are very cunning in your business practices and in the next life you'll pay a price for ruining peoples credit the way you doI'm not done hereYou marked me times when you should've marked me I hope the same happens to you someday
Sincerely,
*** ***

We will reach out to this customer to resolve this issue

UHEAA will reach out to the borrower today (9/13/2016) in order to reconcile the processing of payments and work to reach a resolution with the customer going forward

UHEAA’s system does not automatically refund any overpayments under $UHEAA acknowledges that this customer overpaid his account by $Since the customer has requested this overpayment to be returned to him, UHEAA processed an ACH refund for $that should now be reflected in the
customer’s bank accountIf the customer’s bank account does not reflect this refund of $by 09/15/2016, he should contact UHEAA

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and the
resolution will be satisfactory to me as soon as I review my account - and the account is updated in the next hours as promised by the business
Sincerely,
*** ***