UHEAA

UHEAA spoke with the customer and let her know that UHEAA should be receiving the additional funds needed to close out the customer's account within the next two weeksUHEAA will continue to monitor until account is paid off, this customer's issue should soon be resolved

UHEAA is currently working with the borrower to address their concerns and achieve resolution on their accountPlease contact us if you have further questions or you need additional information

UHEAA is currently working with the borrower to address their concerns and achieve resolution on their accountA phone call was placed to inform the borrower of the account details , there was not an answer and a voicemail was unable to be recorded due to the voicemail inbox being fullThe borrower called back to our customer service department and was aware why the call was placed but requested that we do not contact them back by phoneWe will be addressing the borrowers concerns in a letter that will be sent to the borrowerPlease contact us if there are further questions or you need additional information

UHEAA has reached out to the customer and addressed her complaintHer account has been placed in a deferment status for all periods when she was enrolled in school at-least-half-timeUHEAA considers this issue to be resolved

UHEAA contacted the customer and addressed the issues in the complaint. UHEAA considers the customer's issues to be resolved.

UHEAA contacted the customer and was able to get his request approved and processed in a timely mannerUHEAA considers this issue to be resolved

My loans were purchased by them a few years ago. They are no better than my former loan servicer at having an easily navigable website; they are even better at delaying or losing Income Based Repayment forms! I have no idea what they have calculated my current minimum payment to be. They sent several letters to my website mailbox but none of them state in a clear, easily understood way, what my monthly IBR is. I can't tell from the payment screen either because I always pay a little extra to try to keep my loan from becoming ridiculous. I owe 'nothing' towards a monthly payment yet I owe more than I borrowed due to the wretched and cruel way interest is calculated and applied! A representative also claimed they cannot apply Segal Americorp awards but that is untrue. So their call center representatives are misinformed, they cannot give you a straight answer and they loose paperwork unless you are on top of them every week!

Horrible experience I should take UHEA to court for mental anguish!

UHEAA has contacted the customer and have brought the account current per a customer paymentUHEAA has reset the customer's online account and has agreed to waive late feesLet us know if you have any further questions

UHEAA has worked with the borrower to address their concernsWe were able to achieve a resolution to their accountPlease contact us if there are further questions or you need additional information

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***,
and find that this resolution is satisfactory to meThank you so much for your assistance and to assure resolution to this matterIt's greatly appreciated more than you knowPlease note, they have not yet taken the full payment from my accountI am trusting they will proceed as they adviseSadly, if they don't and other issues arise, I may have to submit again as that was the only way I heard from them
Sincerely,
*** *** ***

UHEAA has inactivated your wife as a reference and UHEAA management would like to apologize for the frustration caused in getting your wife removed as a referenceShe should not be contacted again while UHEAA is trying to get in contact with this
customer.UHEAA is committed to providing quality customer serviceThe information you provided is very helpful and provides us with an opportunity to evaluate our process to ensure that our employees are meeting our customer service goals and expectations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

UHEAA will reach out to the customer within hours in order to address any concerns they may haveUHEAA is committed to reaching a full resolution with the customer on this casePlease contact our ombudsman department with any questions at (801)321-

UHEAA has contacted the individual in order to address their case as soon as possibleWe are committed to reaching a fair and amicable resolutionPlease let us know if you have any questions

UHEAA has contacted the customer and is working to fully address their concernsPlease let us know if you have any further questions

UHEAA has contacted the customer and is working to fully address her concernsPlease let us know if you have any further questions

UHEAA has contacted the customer and is committed to seeking a full resolution to the customer's concernPlease let us know if you have any questions

UHEAA will reach out to borrower to answer all outstanding questionsUHEAA is willing to work with the customer until there is a resolve

We have reached out to this customer, and are working to come to a resolution